Heanton Nursing Home

Heanton Punchardon, Barnstaple EX31 4DJ
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9.1 23 Reviews
  • Heanton Nursing Home, Barnstaple
Heanton Nursing Home is registered for all care categories and stands in the peaceful village of Heanton Punchardon in the heart of Devon. The home is set in grounds overlooking the estuary, with views of the surrounding countryside.

Evolve Care Group recognises that each individual is unique. The approach of the team at Heanton is person-centred and they uphold high standards in privacy, dignity, independence and choice.

Heanton Nursing Home has a lot to offer, including excellent accommodation and lovely home-cooked food, which helps to make the residents, fondly referred to as family members, life pleasant and comfortable.

The friendly and highly experienced team have undertaken intensive training, which has resulted in a revolutionary model of care being implemented at the home. Termed the household model, this approach to care has its origins in research completed in Australia and North America.

The model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.

Heanton Nursing Home has been rated Outstanding by CQC - April 2021
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Care Provided by Heanton Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Heanton Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heanton Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Abigail Denford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)

Visiting

  • As part of their household model of care, they don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors appointments.

Parking

  • Heanton Nursing Home has a large carpark, overlooking stunning views of the Devon countryside.

Heanton Nursing Home Reviews (23)

9.1

Heanton Nursing Home has a Review Score of 9.1 (9.144) out of 10, based on 8 reviews in the last 2 years.
Over all time Heanton Nursing Home has 23 reviews.

Overall Experience
  • 12
  • 11
  • 0
  • 0
  • 0
Date Published
  • 23
  • 1
  • 7
  • 8
  • 15
Reviewer Connection to Heanton Nursing Home
  • 7
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from John S (Husband of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came to Heanton in May 2017. She is much more settled here than at home. Family visit and take her for walks.


Everyone and everything is really nice.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rose F (Wife of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the way that my husband is treated at Heaton, with the care and the way he is treated by the staff. Nothing is too much trouble and they are always smiling.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula M (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been at Heanton for a few weeks. I find the staff very caring and attentive towards my mother and I am very happy that all her needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Heanton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for Heanton Nursing Home is calculated as follows: ( (56 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 87 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.569 Points relating to the number of positive Reviews for Heanton Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Abigail Denford

Job Title: Home Manager Joined: 2021

Abigail Denford is the registered manager of Heanton Nursing Home.

Robin

Robin Mitchell

Job Title: Home Support Joined: 2007

"I have worked for Heanton Nursing Home for years now. I very much like the continuous progress the company makes in striving to make the people that live with us feel they are living in their own home. Our team at Heanton are growing all the time, being fully supported by our central support. We are evolving fast."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heanton Nursing Home to verify any information. View our terms and conditions. Heanton Nursing Home has an Enhanced Service - more info.