Kenwith Castle Country House Care

Abbotsham Road, Bideford EX39 5BE
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9.8 46 Reviews
  • Kenwith Castle Country House Care, Bideford
Kenwith Castle is a Care South Country House care home. Set in the beautiful North Devon countryside near Bideford, North Devon, the home retains the elegance and character of its original architectural style, while offering 21st-century care and comfort.

Kenwith Castle has spacious bedrooms for single or double occupancy; each with its own ensuite WC facilities, telephone, television and internal contact system with call buttons for immediate assistance.

This safe and caring environment also offers extensive sunny lounges, a bar, a sun terrace, 30 acres of beautiful parkland and a busy diary of social activities should residents wish to participate.

The experienced team at Kenwith Castle have specialist training and are able to provide all levels of care, from a little help with everyday life to dementia care.

Courtyard cottages and apartments immediately adjacent to the main home are available for those who wish to live independently but with the reassurance of care and assistance on hand.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1630
  • RESPITE Self-Funded Residential Care: from £1650

These prices are only a guideline, please contact Kenwith Castle Country House Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Passmore (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (12)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Kenwith Castle operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.

Parking

  • Ample parking at the onsite car park.

Kenwith Castle Country House Care Reviews (46)

Total of 46, showing 21-40
9.8

Kenwith Castle Country House Care has a Review Score of 9.8 (9.791) out of 10, based on 20 reviews in the last 2 years. Over all time Kenwith Castle Country House Care has 46 reviews.

Overall Experience

  • 36
  • 8
  • 1
  • 1
  • 0

Date Published

46
3
14
20
26

Review from R F (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My parents told me how friendly many of the staff were, and how they made Mum hot drinks in the middle of the night when she couldn't sleep.
Early on, the food was lovely and they enjoyed having a 3-course meal. However, for Sunday lunch a couple of days before they left the beef was tough and they
were not offered a starter or dessert.

Reply from Phil Smith, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, it's lovely to learn how fond your parents were of our team at Kenwith Castle. Regarding the Sunday lunch, I will pass your feedback on to the catering department. Many thanks.

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Review from C C (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum moved to Kenwith a year ago, after suddenly finding herself wheelchair-bound, she struggled to adjust to the loss of her own home, independence and mobility. She had always said she would never go into care and it hit her hard. The kind and supportive care team have gone above and beyond
to help her to settle in, and to allow her as much independence as possible and people remark on how well she looks now. Lately she is much more cheerful and has made friends, and she loves the geese, peacocks and nature outside her door. She speaks highly of the carers who always seem to go the extra mile for her and stop to chat when they can. The home is clean and always smells fresh, and I am so grateful to know she is safe and well cared for.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you so much for your review, I am so pleased that Mum is settling into life at Kenwith Castle. All the best.

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Review from S R (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful they also have a sense of humour, which is essential in this profession. Care is professional with a personal touch. The surroundings are light and spacious and are like a home from home.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you for taking the time to leave such a wonderful review, I will ensure the team at Kenwith Castle are passed on your feedback. Wishing you a Happy New Year.

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Review from Liz M (Friend of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home - met with a greeting. The resident was happy to see me, clean and tidy room smelt lovely. Two members of staff were exceptional.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you, Liz, wonderful comments to read, I will let the team at Kenwith Castle know. All the best.

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Review from M R (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have made Mum happy and given her a new lease of life - for this we will be ever grateful.
Thank you all.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

Thank you for leaving a review, I am delighted to read how happy Mum is and that she has clearly settled into life at Kenwith Castle Country House so well. I will be sure to let the team know! All the best.

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Review from D M (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly. Mum is well looked after. The room is always clean. Food is adequate (Mum does not eat a lot). Mum seems to be comfortable, not easy when she has been bedridden for 2 years (unfortunately).

Reply from Aaron Whitehead, Director of Residential Care at Kenwith Castle Country House Care

Thank you for taking the time to leave Kenwith Castle a review, I will be sure to pass on your feedback to the team. Many thanks.

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Review from B T (Sister of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting residents first always seems to be the priority of the staff. Caring but professional at all times. As a relative, I have been kept informed when necessary, which is a great comfort. The new sensory garden, I'm sure, will be a great success.

Reply from Aaron Whitehead, Director of Residential Care at Kenwith Castle Country House Care

Thank you for leaving a review, I am delighted to read how happy you are with the care your relative is receiving. We are extremely proud of our new sensory garden and like you, are confident it will be a huge success. Wishing you all the best.

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Review from Helen H (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum moved into Kenwith Castle at the beginning of March. All the staff have been amazing from our first meeting to settling my step-mum in and the care and support given to her since. She has a beautiful new home with lovely views of a wooded area from her room, peacocks, with beautiful grounds
and a lake to walk by. I looked at many homes before deciding on Kenwith, this is the perfect home for her and her lifestyle. She looks so much better now and is enjoying the company of other residents and has made friends.

Reply from Aaron Whitehead, Director of Residential Care at Kenwith Castle Country House Care

Thank you for your review, I am delighted to read that your step-mum has settled into Kenwith Castle well. We really are proud of what a wonderful home Kenwith Castle is. Wishing you all the best.

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Review from L S (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for with dedication and sensitivity right from the first day. On the day she moved in, she was given a warm welcome and efforts were made to make her feel at home. Her preferences were noted and a flexible approach has been taken to ensure that she is comfortable and feels at ease
for instance, she can have a lie in if she wants to and can have her meals in her room rather than having to join the other residents. The staff always seem to have time to sit and talk with her. Standards of cleanliness are high. There is a good variety at mealtimes. Mum says if I can't be at home, this is the very best place to be.

Reply from Aaron Whitehead, Director of Residential Care at Kenwith Castle Country House Care

Thank you L S for leaving a review of Kenwith Castle. It's fantastic to read that your mum is settling in well. I will be sure to pass on your comments to the team, thank you once again.

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Review from G M (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Kenwith for 9 months and has received the very best care. Her health is now better than it was, both physically and mentally. She loves all the activities of which there are many provided. The care during lockdown has been outstanding. The home ensured that myself and my brother
had a skype call every week. All the staff are wonderful and so caring. 6-star rating.

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Review from H L (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very happy at Kenwith, initially for respite and then for permanent care. He loved the activities and we were delighted to be able to have Skype calls during the COVID-19 lockdown. Dad's end of life care was compassionate both for him and his family. I would recommend Kenwith to someone looking
for an excellent care home.

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Review from N C (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Kenwith for respite and did not return to the family home. He has dementia and became difficult for my elderly mother to care for him. Kenwith helped him to adjust, he loved his room and often said he was at the Kenwith hotel! Dad had eight happy months at Kenwith, he enjoyed trips out
on the minibus and playing skittles with the other residents. During Covid-19, we were able to Skype call him, as no visiting allowed. When Dad was very poorly, they allowed us a last visit, which was my saving grace. Thank you to everyone involved in my Dad's care; he passed away with dignity and surrounded by love. Dad forever in our hearts RIP.

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Review from J P (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to both my in-law and father whilst in care.

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Review from M B (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly reception staff. Approachable management. Easy to talk to staff. Very accommodating. Keen to help and provide suggestions. As a son, I feel welcomed into the home and therefore comfortable with the surroundings. Mum seems well cared for, although struggles with the concept of being in a home,
the staff do all they can to help her adjust.

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Review from A P (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities, activities and care are great, unfortunately with Alzheimer's my mum is not in a position to appreciate them all as she doesn't know where she is, or why she is there.
There have been a few occasions when the staffing levels have been too low and there has been a delay in assistance
when called, but the staff are always really nice and caring when they interact with my mum.

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Review from Trena D (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fab place!
Just a wonderful 'home from home'. My mum is very content there and she's not easy to please! Every single member of staff I've met has been friendly and helpful. It's such a load off my shoulders to know that Mum is being cared for 110%. Thank you.

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Review from M P (Son of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

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Review from Nigel W (Son of Resident) published on 28 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenwith Castle staff have been very good to my father. They have been kind and accommodating and made him feel very welcome. he is receiving very high quality care. He feels at home and it is reassuring to know that he is safe and his needs are met.

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Review from Ann A (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Heavy reliance on agency staff resulted in a lack of continuity and mistakes in care. Care provided not resident-centric. Based on personal observations during visits, personal experience of dealing with Care South and having the opportunity to have read notes made by care staff in care records I would
not choose to be looked after this Home. My opinion is objective, based on factual evidence and my personal experience of the Home in their caring for my mother. All I would say is look past the Country House elegance and landscaped gardens. Since moving homes, my mother has a more positive demeanour, good appetite, put on 7kg in the first month, participates in regular daily activities and doesn’t need the increased dose of antidepressants proposed while she was at Kenwith Castle.

Reply from Simon Bird, Chief Executive at Kenwith Castle Country House Care

We are disappointed that this is Ann A’s perception of her Mother’s care during her stay with us at Kenwith Castle.


Naturally we are extremely concerned and have undertaken a thorough investigation of the issues that she has raised.


There is no evidence from the individuals who cared for her Mother, nor her Mother’s care plans and daily notes to substantiate her allegations.


We also strongly believe that this medium is not an appropriate platform for Kenwith Castle to defend such unfair and untrue allegations.


Suffice to say that Kenwith Castle has been rated ‘GOOD’ in all its key areas by the Care Quality Commission and ‘OUTSTANDING’ in Well-led during the time of her Mother’s stay.

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Review from John T (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we chose Kenwith Castle to care for my mother.
She has been looked after very well and made very welcome (as her family have when they are able to visit from time to time).
From the first day she arrived, it was made known to her that Kenwith was her home.
She was able to settle
in and became familiar with her surroundings.
Despite its size, Kenwith is very homely.
The nurses, carers are very kind, patient and conscientious.
The vocational nurses provide an amazing level of service and there is one in particular who has kept me up to date with Mum's health.
The event organisers have taken Mum out to various locations which she has enjoyed very much.
They have also involved Mum in arts and crafts.
Again wonderful care and attention to detail.
All the staff are very pleasant and helpful and this comes down to the managers and how well they manage Kenwith.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Kenwith Castle Country House Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Kenwith Castle Country House Care is calculated as follows: ( (187 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenwith Castle Country House Care is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Joanne

Joanne Passmore

Job Title: Home Manager

Hi, I am Jo. It is a great pleasure to have been appointed as Home manager at Kenwith Castle. I feel privileged to manage such a beautiful home, supporting a lovely and already established team. I have 13 years of experience in health and social care and have previously managed nursing, residential and dementia homes. My last year has been spent at Fremington Manor supporting the home manager in a deputy Role.


I have a passion for care and am dedicated to ensuring high levels of quality, person-centred care. I thrive in supporting my team to be the best they can be, meaning the residents' lives are fulfilled and no need is left unmet.


I am an open and honest manager who welcomes any questions or concerns, so please do not hesitate to contact me via email or telephone or as always, my door is always open.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenwith Castle Country House Care to verify any information. View our terms and conditions. Kenwith Castle Country House Care has an Enhanced Service - more info.