The Lodge

From my point of entry, my needs and care were assessed and met. All the staff showed care and kindness in every task including very private and personal care. The atmosphere at The Lodge is a cross between a four-star hotel and a family home. The food is excellent and always served well, taking into account people's likes and dislikes. The activities are geared for the enjoyment of the clients. The management team have also been helpful in my aftercare.

Everyone we dealt with was kind, considerate and thoroughly professional. I could not speak more highly of them.

Since my mother-in-law has been here, I have been extremely impressed by the management and all the staff. Nothing is too much trouble and the home is a wonderful environment for anyone to live.

I am so thankful that the Lodge had a room available for the last ten weeks of my mother's life. The staff did everything possible to make her comfortable as the inevitable end approached. They were caring and compassionate with strong leadership from the top. I was never made to feel a nuisance for asking questions and seeking out answers. Every request was met with a positive response "yes we can do that" is their creed. I would wholeheartedly recommend the Lodge to anyone seeking first-class care for their loved one.

I lived in the care home for 3 weeks convalescence following a lengthy stay in hospital. I felt safe and secure in a most welcoming environment. The staff were always cheerful and helpful which made me feel well cared for. I quickly felt and looked so much better. The food was excellent and well presented and I was able to have my hair and nails done and an assisted bath. My thanks to everyone at The Lodge.

Requests for attention to aspects of her care are readily received but just occasionally the messages are not always relayed and effected in a timely manner. The activity programme is varied and interesting, presented by a lively imaginative individual. My wife has found things to stimulate and interest her for much of the time. All in all a very good, well-run care home.

My husband has settled in well and been happy for the last five months.

My father was a resident at The Lodge for 11 months. During that time he was always treated with the utmost respect by all the staff in the home. He was nursed with such care as he became more frail in his last few months and always looked comfortable. My brother and I will always remember the support we were given and the compassion shown as Dad peacefully slipped away at the age of 96. I am so pleased I chose The Lodge for my Dad.

Without exception ALL the staff were superb. They were attentive, respectful and professional at all times.

Thank you to all the staff.

The end of life care exceeded even our high expectations; not only did my mum receive outstanding care to the end but the staff also cared for my sister and I as we spent the final days at her side. Food, hugs and space were given as needed, making an incredibly difficult, sad time more bearable.

My father spent the last 9 months of his life at The Lodge. During the time he was there he was well-cared for and treated with dignity and respect. The staff were caring and professional and also showed him kindness and affection. He had a lovely room with ensuite bathroom which were always kept spotless and great care was taken to keep his clothes and possessions clean, tidy and safe. The Lodge provided a variety of interesting activities for residents to socialise and were always welcoming to any of my father's friends and family who visited.

Since the day my mum was admitted to The Lodge I have been able to sleep! She was admitted at the end of June, the care she has received has been excellent. All the staff are friendly, caring and sincere with the residents and family! Standards of care, cleanliness, food, support, rooms etc., are outstanding.

The home is efficiently run with caring and considerate staff. At no time did I feel 'put upon' or 'a trouble' to the staff. Every effort is made to make residents feel that this is their home, that they matter and are in charge of their own destiny.

No shower in room. Another, male, resident entered my room in the middle of the night, I was sleeping at the time, he awoke me and I was very frightened by this experience.

The standard of the accommodation is very high and the food excellent.

I arrived at my home in a very bad way after a complicated operation and unable to walk. The carers were well trained and had to be told once how to move me. After 3 weeks I was allowed to start walking so there no holding me! Carers helped so much and never denied me help and encouraged me a lot. After 4 weeks I returned home, the only home in Exeter. I left feeling much better than when I went in. I had various medical problems, all well cared for by the nurses. Many thank. I may return!!

I think that could be to do with the delicious food and attentive staff!

An incredibly supportive and professional establishment offering high levels of skill, compassion, competency and standards. Leagues above the others.

'This is by far the best run care home I have ever encountered'. The standard of care provided is consistently excellent. On the first visit, I was immediately struck by the warm atmosphere of the place and close attention to detail. Staff always seem friendly and treat my mother with respect. I have also experienced good rapport with other residents. There is a great social calendar that accommodates individual needs well. The catering/dining are of equally high standard. My family had a very enjoyable lunch by invitation from my mother. Something that particularly impresses me is how standards on all levels are maintained regardless of which staff happens to be on duty. I visit my mother regularly but feel confident that she is in good care when I am not around. The Lodge is a jewel in the world of residential care and nursing homes.