Culm Valley Care Centre

10 Gravel Walk, Cullompton EX15 1DA
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9.7 24 Reviews
  • Culm Valley Care Centre, Cullompton
Culm Valley Care Centre, in Devon provides care that is tailored to the individual and is situated in pleasant surroundings and committed to privacy and dignity alongside professional care.

Health and security are top of care workers' objectives, as they aim to give residents and their loved ones peace of mind, while allowing for active lifestyle and diet.

The team are experienced in a wide range of nursing and personalised care and some companion rooms are also available.

The home was awarded the Inclusion award at NAPPAS 2024 awards for there activities which recognised the exceptional dedication the team has to promoting Equality, Diversity and Inclusion. The team ensures activities are accessible and relevant to diverse communities.
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Care Provided by Culm Valley Care Centre

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 63 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Nursing Care: £1300 – £2200
  • RESPITE Self-Funded Residential Care: £1000 – £1700
  • RESPITE Self-Funded Nursing Care: £1300 – £2200

Fees are determined based on an individual assessment of care needs and the type of room chosen. For full details and current rates, please contact the Culm Valley Care Centre directly.

These prices are only a guideline, please contact Culm Valley Care Centre to find out the exact price for your requirements.

Contact Culm Valley Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Culm Valley Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ann Bright (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Please report to Reception (open Monday to Friday 9.00 - 17.00) and complete the forms as directed. If reception is not open please use the 'black' back door to the rear of the building and use the bell to get someone's attention, please keep in mind that residents come first, so apologies for any delay in answering.
    You need to sign in and out when visiting so the team are aware who is in the building in the event of fire.
    The home have an open visiting policy but, try to avoid mealtimes where possible to promote dignity for residents

Parking

  • Please park at the reception area down the slight slope, the car park at the rear is for staff only.
    (The home accept at times people's needs mean parking in the staff areas, but this is discouraged)

Culm Valley Care Centre Reviews (24)

9.7

Culm Valley Care Centre has a Review Score of 9.7 (9.659) out of 10, based on 13 reviews in the last 2 years.
Over all time Culm Valley Care Centre has 24 reviews.

Overall Experience
  • 19
  • 1
  • 2
  • 1
  • 1
Date Published
  • 24
  • 8
  • 10
  • 13
  • 11
Reviewer Connection to Culm Valley Care Centre
  • 9
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from S E (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I were back in the UK from Canada for a family visit at the end of May/June.
We visited my mum several times at Culm Valley Care Centre (it was lovely to put faces to all the staff we had spoken with so many times).
All the staff were very helpful and busy! My mum is being well looked
after in spite of challenges with her mobility, mental state and struggles with being able to chew and swallow.
Overall, I felt that Mum’s needs were being met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie A (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel like my mum is well looked after and catered for. The staff are brilliant with Mum and I have peace of mind she is happy. I think the food choices are also good and Mum seems very happy with it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from L H (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Not being there in the home 24/7 I think it is reasonable to say it offers a satisfactory service.
From what I hear, the food could be a little more exciting.
Again, from what I hear, the foreign staff could have a better command of English in order to understand our humour which some residents like
to share but is lost in translation and understanding.
Other than that, as I said before, the home is satisfactory.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
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  • Value for Money
Review from Michael W (Son of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
First of all, I must commend all staff for their support during the COVID pandemic, which was and has been a very difficult time. Given the procedures put in place by visitors attending the site, I was very surprised at the number of outbreaks experienced by the centre as this was a major threat to
all residents. Visiting - I don't live locally and I was unable to visit during weekends, due to these being end-of-life visits only. I would like the option to visit at a weekend and hope that this can be accommodated in the future.
Since my mother was admitted, I have had no communication that relates to her current care and support nor any discussion with the care centre team about her middle to long-term care needs. It would be very helpful if someone could take 5-10 minutes to update direct visiting family members when they arrive to see loved ones.
There are times when my mum talks about the TV in her room being put on in the early hours of the morning, which she has reported!
Reply from Ann Bright, Registered Manager at Culm Valley Care CentreThank you for your review, we are grateful for your feedback.
We are open for visitors in line with government guidelines however, if the home is experiencing an outbreak the rules on visiting change.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Culm Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Culm Valley Care Centre is calculated as follows: ( (128 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Culm Valley Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

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Ann Bright

Job Title: Manager Joined: 2012

Ann has been the Registered Manager at Culm Valley since 2012.
Having worked as a nurse for years before, moving into care home management in 2001, she has plenty of knowledge and experience about how the care industry has changed, and what is needed to keep the values of the residents at the heart of what we do.

No image found

Liji Binish

Job Title: Deputy Manager Joined: 2008

A registered Nurse who has worked at Culm Valley for 17 years, dedicated to ensuring the highest standards of care are delivered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Culm Valley Care Centre to verify any information. View our terms and conditions. Culm Valley Care Centre has an Enhanced Service - more info.