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Culm Valley Care Centre

10 Gravel Walk, Cullompton, Devon EX15 1DA
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Culm Valley Care Centre, Cullompton
Culm Valley Care Centre, Cullompton
Culm Valley Care Centre, Cullompton

Culm Valley Care Centre, in Devon provides care that is tailored to the individual and is situated in pleasant surroundings and committed to privacy and dignity alongside professional care.

Health and security are top of care workers' objectives, as they aim to give residents and their loved ones peace of mind, while allowing for active lifestyle and diet.

The team are experienced in a wide range of nursing and personalised care and...  

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Care Provided by Culm Valley Care Centre

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 63 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,600£1,200 - £1,700
Nursing Care£1,500 - £2,500£1,600 - £2,500

Fees are determined based on an individual assessment of care needs and the type of room chosen. For full details and current rates, please contact the Culm Valley Care Centre directly.

Contact Culm Valley Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ann Bright (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Please report to Reception (open Monday to Friday 9.00 - 17.00) and complete the forms as directed. If reception is not open please use the 'black' back door to the rear of the building and use the bell to get someone's attention, please keep in mind that residents come first, so apologies for any delay in answering. You need to sign in and out when visiting so the team are aware who is in the building in the event of fire. The home have an open visiting policy but, try to avoid mealtimes where possible to promote dignity for residents

Parking

  • Please park at the reception area down the slight slope, the car park at the rear is for staff only. (The home accept at times people's needs mean parking in the staff areas, but this is discouraged)

Culm Valley Care Centre Reviews (32)

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9.8

Culm Valley Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years. Over all time Culm Valley Care Centre has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from Matt B (Son of Resident) published on 2 May 2024 Submitted via Website
Overall Experience
Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was clearly evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.

I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, which has been shared with our staff team.

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Review from Maryjoice B (Friend of Resident) published on 30 August 2023 Submitted via Website
Overall Experience
My friend's grandma stayed in the home and she has nothing but praise for the caring team, excellent food and social activities which she enjoyed. We have been blown away by the care and attention given by the wonderful, empathetic and highly skilled team.
She feels safe and secure here, which has helped towards her well-being just as important as the medical interventions. We too are grateful to the team and management for the security that she is safe and also values the quality of communication the staff have with us.

Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.

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Review from Francine F (Next of Kin) published on 29 August 2023 Submitted via Website
Overall Experience

I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their genuine care and dedication shine through, making it such a lovely place.

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Review from David Y (Son of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and friends are made to feel very special here, and I really feel as if we are all part of a wonderful family. One other point to mention - the meals are all exceptional, thanks to two fantastic cooks!

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Review from J S (Resident / Service User) published on 27 July 2023 Submitted via Postal Card
Overall Experience

Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.

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Review from Kate H (Daughter of Resident) published on 21 December 2022 Submitted via Website
Overall Experience
Found the whole experience from start to finish distressing. I would not recommend this facility to anyone who would wish for a loved one to be treated with care and dignity. Ambulance crew so disgusted they have put in their own safeguarding complaint.

We are professionals who have over the years worked in care settings and with the elderly and vulnerable. The working practices of this home are poor verging on dangerous. We have raised complaints and involved adult social care who agreed that our requests, observations and concerns were all valid. In despite of this, no real improvements have been seen. Every visit normally resulted in some form of conflict, just to make sure our loved one was being treated with dignity and respect. The policies and procedures are a farce, that's if any exist at all - still waiting on copies of some they have quoted to account for poor care practices. Our loved one fell five times during his stay - he was on the commode for well over 45 minutes on one occasion.

Reply from Nic Ciobanu, Operations Manager at Culm Valley Care Centre

Dear Kate,

I am sorry to hear about your negative experience at our care home. We take all complaints seriously and are committed to providing the highest quality care to all of our residents.

I apologize for any distress or frustration you and your loved one experienced while they were in...  

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Review from H P (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, we have spoken to your mother and she has no complaints. Regarding her dietary preferences, she says she has always disliked food everywhere. We have noted the few things she likes at present and informed our kitchen. We regularly review our menus, using resident...  

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Review from Nigel G (Civil Partner of Resident) published on 29 August 2022 Submitted via Website
Overall Experience

When the idea of respite care was suggested I was against it. My partner has had 5 weeks in the centre and has been happy and thriving throughout. His carers have been amazing and done everything for him that was a struggle for me. Had it not been for the fact that we needed a permanent placement closer to our home I would have been happy for him to have stayed.

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Review from S E (Daughter of Resident) published on 18 July 2022 Submitted via Website
Overall Experience
My husband and I were back in the UK from Canada for a family visit at the end of May/June.
We visited my mum several times at Culm Valley Care Centre (it was lovely to put faces to all the staff we had spoken with so many times).
All the staff were very helpful and busy! My mum is being well looked after in spite of challenges with her mobility, mental state and struggles with being able to chew and swallow.

Overall, I felt that Mum’s needs were being met.

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Review from Julie A (Daughter of Resident) published on 18 July 2022 Submitted via Website
Overall Experience

I feel like my mum is well looked after and catered for. The staff are brilliant with Mum and I have peace of mind she is happy. I think the food choices are also good and Mum seems very happy with it.

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Review from L H (Son of Resident) published on 18 July 2022 Submitted via Website
Overall Experience
Not being there in the home 24/7 I think it is reasonable to say it offers a satisfactory service.
From what I hear, the food could be a little more exciting.
Again, from what I hear, the foreign staff could have a better command of English in order to understand our humour which some residents like to share but is lost in translation and understanding.

Other than that, as I said before, the home is satisfactory.

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Review from Michael W (Son of Resident) published on 8 July 2022 Submitted via Website
Overall Experience
First of all, I must commend all staff for their support during the COVID pandemic, which was and has been a very difficult time. Given the procedures put in place by visitors attending the site, I was very surprised at the number of outbreaks experienced by the centre as this was a major threat to all residents. Visiting - I don't live locally and I was unable to visit during weekends, due to these being end-of-life visits only. I would like the option to visit at a weekend and hope that this can be accommodated in the future.
Since my mother was admitted, I have had no communication that relates to her current care and support nor any discussion with the care centre team about her middle to long-term care needs. It would be very helpful if someone could take 5-10 minutes to update direct visiting family members when they arrive to see loved ones.

There are times when my mum talks about the TV in her room being put on in the early hours of the morning, which she has reported!

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre
Thank you for your review, we are grateful for your feedback.

We are open for visitors in line with government guidelines however, if the home is experiencing an outbreak the rules on visiting change.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 30 Jan 2025

    This award recognised our exceptional dedication to promoting Equality, Diversity and Inclusion in activity provision. It reflects a deep understanding of the importance of creating inclusive environments where everyone feels...

  • 16 Oct 2024

    On the 4th October it was announced by NAPPA we had reached the finals of the National Activity awards for the Inclusion award. This was awarded based on the last...

Upcoming Events

There are no upcoming events for Culm Valley Care Centre.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Culm Valley Care Centre.

Meet the Team (2)

Ann Bright
Ann BrightJob Title ManagerJoined 2012
Ann has been the Registered Manager at Culm Valley since 2012.

Having worked as a nurse for years before, moving into care home management in 2001, she has plenty of knowledge and experience about how the care industry has changed, and what is needed to keep the values of the residents at the heart of what we do.

Liji Binish
Liji BinishJob Title Deputy ManagerJoined 2008

A registered Nurse who has worked at Culm Valley for 17 years, dedicated to ensuring the highest standards of care are delivered.

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