Culm Valley Care Centre, in Devon provides care that is tailored to the individual and is situated in pleasant surroundings and committed to privacy and dignity alongside professional care.
Health and security are top of care workers' objectives, as they aim to give residents and their loved ones peace of mind, while allowing for active lifestyle and diet.
The team are experienced in a wide range of nursing and personalised care and...
Culm Valley Care Centre, in Devon provides care that is tailored to the individual and is situated in pleasant surroundings and committed to privacy and dignity alongside professional care.
Health and security are top of care workers' objectives, as they aim to give residents and their loved ones peace of mind, while allowing for active lifestyle and diet.
The team are experienced in a wide range of nursing and personalised care and some companion rooms are also available.
The home was awarded the Inclusion award at NAPPAS 2024 awards for there activities which recognised the exceptional dedication the team has to promoting Equality, Diversity and Inclusion. The team ensures activities are accessible and relevant to diverse communities.
Contact Culm Valley Care Centre to confirm what's included and get a personalised quote:
Fees are determined based on an individual assessment of care needs and the type of room chosen. For full details and current rates, please contact the Culm Valley Care Centre directly.
The price(s) shown are provided by the care home. Contact Culm Valley Care Centre for full pricing details and T&Cs.
Culm Valley Care Centre has a Review Score of 9.8 (9.760) out of 10, based on 18 reviews in the last 2 years.
Over all time Culm Valley Care Centre has 32 reviews.
Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was...
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.
Thank you for your feedback, which has been shared with our staff team.
She feels safe and secure here, which...
Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.
I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their...
I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their genuine care and dedication shine through, making it such a lovely place.
Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and...
Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and friends are made to feel very special here, and I really feel as if we are all part of a wonderful family. One other point to mention - the meals are all exceptional, thanks to two fantastic cooks!
Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.
Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.
We are professionals who have over the...
We are professionals who have over the years worked in care settings and with the elderly and vulnerable. The working practices of this home are poor verging on dangerous. We have raised complaints and involved adult social care who agreed that our requests, observations and concerns were all valid. In despite of this, no real improvements have been seen. Every visit normally resulted in some form of conflict, just to make sure our loved one was being treated with dignity and respect. The policies and procedures are a farce, that's if any exist at all - still waiting on copies of some they have quoted to account for poor care practices. Our loved one fell five times during his stay - he was on the commode for well over 45 minutes on one occasion.
Dear Kate,
I am sorry to hear about your negative experience at our care home. We take all complaints seriously and are committed to providing the highest quality care to all of our residents.
I apologize for any distress or frustration you and your loved one experienced while they were in...
Dear Kate,
I am sorry to hear about your negative experience at our care home. We take all complaints seriously and are committed to providing the highest quality care to all of our residents.
I apologize for any distress or frustration you and your loved one experienced while they were in our care. We take responsibility for any failures in providing the care and dignity that our residents deserve, and we are committed to making improvements.
I would like to assure you that we have taken steps to address the issues you have raised, including involving adult social care and reviewing our policies and procedures. We have also implemented additional training for our staff to ensure that they are able to provide the best possible care to all of our residents.
Please do not hesitate to contact me directly if you have any further concerns or if there is anything else we can do to address your issues.
Sincerely,Nic Ciobanu
Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.
Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.
Thank you for your feedback, we have spoken to your mother and she has no complaints. Regarding her dietary preferences, she says she has always disliked food everywhere. We have noted the few things she likes at present and informed our kitchen. We regularly review our menus, using resident...
Thank you for your feedback, we have spoken to your mother and she has no complaints. Regarding her dietary preferences, she says she has always disliked food everywhere. We have noted the few things she likes at present and informed our kitchen. We regularly review our menus, using resident surveys/feedback to adapt them.Activities are provided 5 days a week in the lounge, we are actively recruiting for our activities coordinator role, which will again encompass the whole home. In the interim, a carer is providing a few hours a week in rooms.
When the idea of respite care was suggested I was against it. My partner has had 5 weeks in the centre and has been happy and thriving throughout. His carers have been amazing and done everything for him that was a struggle for me. Had it not been for the fact that we needed a permanent placement...
When the idea of respite care was suggested I was against it. My partner has had 5 weeks in the centre and has been happy and thriving throughout. His carers have been amazing and done everything for him that was a struggle for me. Had it not been for the fact that we needed a permanent placement closer to our home I would have been happy for him to have stayed.
All the staff were very helpful and busy! My mum is being well...
Overall, I felt that Mum’s needs were being met.
I feel like my mum is well looked after and catered for. The staff are brilliant with Mum and I have peace of mind she is happy. I think the food choices are also good and Mum seems very happy with it.
I feel like my mum is well looked after and catered for. The staff are brilliant with Mum and I have peace of mind she is happy. I think the food choices are also good and Mum seems very happy with it.
Again, from what I hear, the foreign staff could have a better command of English in order to understand our humour which some residents...
Other than that, as I said before, the home is satisfactory.
First of all, I must commend all staff for their support during the COVID pandemic, which was and has been a very difficult time. Given the procedures put in place by visitors attending the site, I was very surprised at the number of outbreaks experienced by the centre as this was a major threat to...
There are times when my mum talks about the TV in her room being put on in the early hours of the morning, which she has reported!
We are open for visitors in line with government guidelines however, if the home is experiencing an outbreak the rules on visiting change.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
This award recognised our exceptional dedication to promoting Equality, Diversity and Inclusion in activity provision. It reflects a deep understanding of the importance of creating inclusive environments where everyone feels...
There are no upcoming events for Culm Valley Care Centre.
There are no accreditations posted yet for Culm Valley Care Centre.
Having worked as a nurse for years before, moving into care home management in 2001,...
Ann has been the Registered Manager at Culm Valley since 2012.Having worked as a nurse for years before, moving into care home management in 2001, she has plenty of knowledge and experience about how the care industry has changed, and what is needed to keep the values of the residents at the heart of what we do.
A registered Nurse who has worked at Culm Valley for 17 years, dedicated to ensuring the highest standards of care are delivered.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Culm Valley Care Centre to verify any information. View our terms and conditions. Culm Valley Care Centre has an Enhanced Service -what an Enhanced Service includes.