My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)
The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)
First classB C(Resident / Service User)
My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)
The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)
First classB C(Resident / Service User)
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice...
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.
They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.
The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.
Fees start from £975 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
The price(s) shown are provided by the care home. Contact Hart Care Residential Care Home for full pricing details and T&Cs.
Contact Hart Care Residential Care Home to confirm what's included and get a personalised quote:
Hart Care Residential Care Home has a Review Score of 9.6 (9.552) out of 10, based on 12 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 78 reviews.
The staff are amazing, caring and kind. The home itself is spotlessly clean and fresh! The food is first class and my Dad enjoys every meal. There is often music or coffee mornings and a...
I highly recommend Hart Care and my dad is content, well looked after and happily settled.
Thank you very much for your lovely review. We are so pleased that your dad felt comfortable and enjoyed his stay with us at Hart Care.
All of the staff are amazing!...
Will definitely recommend.
Thank you very much for leaving such a lovely review. It is good news to hear that your father-in-law has settled in so well.
Staff are excellent, nothing is too much trouble. The home is spotless and has lovely atmosphere. The location is idyllic, right in the middle of Dartmoor. My grandad is very comfortable and well cared for.
Staff are excellent, nothing is too much trouble. The home is spotless and has lovely atmosphere. The location is idyllic, right in the middle of Dartmoor. My grandad is very comfortable and well cared for.
Thank you for taking the time to send in your review. We are so pleased that you and your grandad are happy with everything at the care home.
The only thing I would say is some rooms are a little tired, need a freshen up with...
The only thing I would say is some rooms are a little tired, need a freshen up with a lick of paint etc.
We are currently refurbishing the rooms around the care home including communal areas as well as the residents' bedrooms.
Staff friendly, and good food. Lovely view from my room.
Staff friendly, and good food. Lovely view from my room.
This also helps us to make improvements around the care home.
He has a lovely room overlooking the National...
He has a lovely room overlooking the National Park which gives him a real lift most days.
I visited my friend at the care home on numerous occasions over the last 6 months and found staff very helpful and friendly, with a great service and I could see how well cared for the residents were treated. I also experienced the warmth within the home and the lovely food they were given, with...
I visited my friend at the care home on numerous occasions over the last 6 months and found staff very helpful and friendly, with a great service and I could see how well cared for the residents were treated. I also experienced the warmth within the home and the lovely food they were given, with lots of choice.
Having visited my parents regularly over the last month since they arrived, I have continued to see a high level of care...
The public areas and my parent's room are comfortable. warm and clean. The meals look lovely and my parents are now putting on much-needed weight.
Mum has been at Hart Care Residential Care Home for over 4 years now and her experience there has always led her to feeling safe and well cared for. She has praised the carers and other staff on many occasions. In the last year many more positive changes have occurred, including a lot of...
Mum has been at Hart Care Residential Care Home for over 4 years now and her experience there has always led her to feeling safe and well cared for. She has praised the carers and other staff on many occasions. In the last year many more positive changes have occurred, including a lot of refurbishment, which have all involved a lot of hard work by staff and management. The home is now looking much updated and even more bright and welcoming, without losing the homely feel I have always found it to have. Staff are kind, helpful and friendly and I feel Mum is in very good hands there.
Hi Tricia. Thank you so much for your fantastic review of our home. It's so nice when residents and relatives comment on the many changes and improvements we've made in the last 15 months. We've worked really hard to make these changes and we couldn't have realised our goals without amazing...
Hi Tricia. Thank you so much for your fantastic review of our home. It's so nice when residents and relatives comment on the many changes and improvements we've made in the last 15 months. We've worked really hard to make these changes and we couldn't have realised our goals without amazing commitment from all of our staff. Every department has contributed. We hope you and your family have great Christmas holidays. Please contact me or Martin Anstis (Registered Manager) if you ever have any issues.
Always, friendly helpful staff, the residents are so well cared for. A bright, happy place.
Always, friendly helpful staff, the residents are so well cared for. A bright, happy place.
Thank you Roger for your review. We're always working hard for the benefit of our residents, and it's great when the commitment from our staff is noticed by relatives, friends and professionals. If you ever have any questions, please contact me or Martin Anstis, our Registered Manager.
Garden seems well cared for - always clean and tidy.
Garden seems well cared for - always clean and tidy.
The staff have always been very helpful and kind to my family and myself. They have helped with my Mums health and considered her wishes at all times.
The staff have always been very helpful and kind to my family and myself. They have helped with my Mums health and considered her wishes at all times.
Communication excellent. Staff know him so well and are able to give me accurate updates. Reception excellent interpersonal skills. He moved into a better soon. Pressure matt installed when he began having occasional falls from bed. Bed lowered too. He feels he is looked after well. I am in regular...
Communication excellent. Staff know him so well and are able to give me accurate updates. Reception excellent interpersonal skills. He moved into a better soon. Pressure matt installed when he began having occasional falls from bed. Bed lowered too. He feels he is looked after well. I am in regular contact with him and he has never complained. I think the standard of care is high.
Hi Stephen. Thank you so much for your pleasing comments about our home. We have worked very hard in the last 12 months to make the home better and to significantly improve our care delivery. We wouldn't have been able to do this without our fantastic staff. They will be delighted with your comments. If you ever have any questions, please contact me or Martin Anstis, the Registered Manager.
My brother was transferred from his previous home to Hart Care Residential this May. His move seemed to be well-handled with minimum fuss, during which the staff kept me fully informed. His room is delightful, he is well cared for, beautifully groomed and seems happy. The staff were pleasant and...
My brother was transferred from his previous home to Hart Care Residential this May. His move seemed to be well-handled with minimum fuss, during which the staff kept me fully informed. His room is delightful, he is well cared for, beautifully groomed and seems happy. The staff were pleasant and welcoming and he has regular weekly one-to-one time.
The standard of management, facilities and care provided has improved dramatically over the course of the past year. The care home performed poorly in a CQC audit carried out at the beginning of 2020. However, the owners and the new management have made improvements to all aspects of care since...
The standard of management, facilities and care provided has improved dramatically over the course of the past year. The care home performed poorly in a CQC audit carried out at the beginning of 2020. However, the owners and the new management have made improvements to all aspects of care since that time. It is my understanding that further improvements are in progress.
Hi Mark. Thank you for your comments and observations. We genuinely appreciate all comments - these help us to improve and get better. It is pleasing that you've noticed the changes and the improvements we've made over the last 10 months. Please rest assured that the improvements will continue. We...
Hi Mark. Thank you for your comments and observations. We genuinely appreciate all comments - these help us to improve and get better. It is pleasing that you've noticed the changes and the improvements we've made over the last 10 months. Please rest assured that the improvements will continue. We want Hart Care to be great and for all relatives to know that their mothers, fathers, brothers and sisters are receiving the care they deserve. If you would like to contact me directly, please email me or the registered manager.
As a resident, my stay here has been nearly a year here, maybe a couple of months of that I spent checking other care homes in the local area as my house and doctor was there. Quite a few were similar price-wise but the rooms and beds much inferior. There is a much higher standard at Hart Care...
As a resident, my stay here has been nearly a year here, maybe a couple of months of that I spent checking other care homes in the local area as my house and doctor was there. Quite a few were similar price-wise but the rooms and beds much inferior. There is a much higher standard at Hart Care that's why I'm staying here. The staff are lovely.
Thank you for your kind words. We will be sharing your comments with our staff. It means a great deal to them, to know that their hard work is appreciated. Our number one priority is doing the best we can for our residents and ensuring that they are happy and safe.
The management and admin staff gave mum a wonderful welcome, including their resident spaniel "Bandit". Mum is being treated with kindness, patience and dignity. All of the staff are well presented, cheerful and very generous with their time. The home is clean and tidy. We were allowed to have...
The management and admin staff gave mum a wonderful welcome, including their resident spaniel "Bandit". Mum is being treated with kindness, patience and dignity. All of the staff are well presented, cheerful and very generous with their time. The home is clean and tidy. We were allowed to have Mum's room painted pink to match her room back home. I can't rate Hart Care too highly. They are brilliant!
Very good. Enjoyed food. Good standard. Jolly good company. (Very very good) Great views. The staff friendly.
Very good. Enjoyed food. Good standard. Jolly good company. (Very very good) Great views. The staff friendly.
Excellent. Excellent.
Excellent. Excellent.
Thank you for taking the time to write a review of the care home, this is much appreciated as this helps us make improvements should they be required.
Initially, we were a little unsure as the home looks a bit tired in places, but we quickly realised that the most important thing 'the care given' is outstanding. All the staff are highly motivated, so caring to my parents. The level of morale and friendliness is again outstanding. Home is kept...
Initially, we were a little unsure as the home looks a bit tired in places, but we quickly realised that the most important thing 'the care given' is outstanding. All the staff are highly motivated, so caring to my parents. The level of morale and friendliness is again outstanding. Home is kept exceptionally clean. Father has been card for brilliantly (despite his difficult behaviour at times). Would highly recommend.
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Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having...
Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager, where she achieved a distinction for her Level 5 in Leadership and Management.
Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.
She has 4 children and 4 dogs, and the younger two children love to come to the home and join in when there are events on. Dexter, the oldest of the sausage dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!
Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and...
Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.
Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he...
Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he lives by the motto “Be Prepared” — a principle reflected in his reliability and proactive approach.
Living locally with his wife, four children, and dog, Ben is deeply rooted in the local community. In his free time, he is active in local scout groups and enjoys working on his home. His work ensures that residents always enjoy a secure and well-maintained environment.
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