
My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice...
Care Provided by Hart Care Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
The price(s) shown are provided by the care home. Contact Hart Care Residential Care Home for full pricing details and T&Cs.
Contact Hart Care Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hart Care Ltd
- Private Owned
Person in charge
- Kelly Inglis (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (46)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (46)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Plenty of available parking spaces on-site.
Hart Care Residential Care Home Reviews (77)
Hart Care Residential Care Home has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 77 reviews.
He is very comfortable and settled here. He is cared for and very well looked after. This is a significant comfort to us. The home is clean, comfortable and constantly being improved.
All of the staff are amazing! Polite and friendly, an exceptional location.
Will definitely recommend.
Thank you very much for leaving such a lovely review. It is good news to hear that your father-in-law has settled in so well.
Staff are excellent, nothing is too much trouble. The home is spotless and has lovely atmosphere. The location is idyllic, right in the middle of Dartmoor. My grandad is very comfortable and well cared for.
Thank you for taking the time to send in your review. We are so pleased that you and your grandad are happy with everything at the care home.
The only thing I would say is some rooms are a little tired, need a freshen up with a lick of paint etc.
We are currently refurbishing the rooms around the care home including communal areas as well as the residents' bedrooms.
Staff friendly, and good food. Lovely view from my room.
This also helps us to make improvements around the care home.
He receives great care from the care workers and I can see how hard they work when I come to visit the care home.
He has a lovely room overlooking the National Park which gives him a real lift most days.
I visited my friend at the care home on numerous occasions over the last 6 months and found staff very helpful and friendly, with a great service and I could see how well cared for the residents were treated. I also experienced the warmth within the home and the lovely food they were given, with lots of choice.
Having visited my parents regularly over the last month since they arrived, I have continued to see a high level of care and respect for the residents.
The public areas and my parent's room are comfortable. warm and clean. The meals look lovely and my parents are now putting on much-needed weight.
Mum has been at Hart Care Residential Care Home for over 4 years now and her experience there has always led her to feeling safe and well cared for. She has praised the carers and other staff on many occasions. In the last year many more positive changes have occurred, including a lot of refurbishment, which have all involved a lot of hard work by staff and management. The home is now looking much updated and even more bright and welcoming, without losing the homely feel I have always found it to have. Staff are kind, helpful and friendly and I feel Mum is in very good hands there.
Hi Tricia. Thank you so much for your fantastic review of our home. It's so nice when residents and relatives comment on the many changes and improvements we've made in the last 15 months. We've worked really hard to make these changes and we couldn't have realised our goals without amazing...
Always, friendly helpful staff, the residents are so well cared for. A bright, happy place.
Thank you Roger for your review. We're always working hard for the benefit of our residents, and it's great when the commitment from our staff is noticed by relatives, friends and professionals. If you ever have any questions, please contact me or Martin Anstis, our Registered Manager.
Garden seems well cared for - always clean and tidy.
The staff have always been very helpful and kind to my family and myself. They have helped with my Mums health and considered her wishes at all times.
Communication excellent. Staff know him so well and are able to give me accurate updates. Reception excellent interpersonal skills. He moved into a better soon. Pressure matt installed when he began having occasional falls from bed. Bed lowered too. He feels he is looked after well. I am in regular contact with him and he has never complained. I think the standard of care is high.
Hi Stephen. Thank you so much for your pleasing comments about our home. We have worked very hard in the last 12 months to make the home better and to significantly improve our care delivery. We wouldn't have been able to do this without our fantastic staff. They will be delighted with your comments. If you ever have any questions, please contact me or Martin Anstis, the Registered Manager.
My brother was transferred from his previous home to Hart Care Residential this May. His move seemed to be well-handled with minimum fuss, during which the staff kept me fully informed. His room is delightful, he is well cared for, beautifully groomed and seems happy. The staff were pleasant and welcoming and he has regular weekly one-to-one time.
The standard of management, facilities and care provided has improved dramatically over the course of the past year. The care home performed poorly in a CQC audit carried out at the beginning of 2020. However, the owners and the new management have made improvements to all aspects of care since that time. It is my understanding that further improvements are in progress.
Hi Mark. Thank you for your comments and observations. We genuinely appreciate all comments - these help us to improve and get better. It is pleasing that you've noticed the changes and the improvements we've made over the last 10 months. Please rest assured that the improvements will continue. We...
As a resident, my stay here has been nearly a year here, maybe a couple of months of that I spent checking other care homes in the local area as my house and doctor was there. Quite a few were similar price-wise but the rooms and beds much inferior. There is a much higher standard at Hart Care that's why I'm staying here. The staff are lovely.
Thank you for your kind words. We will be sharing your comments with our staff. It means a great deal to them, to know that their hard work is appreciated. Our number one priority is doing the best we can for our residents and ensuring that they are happy and safe.
The management and admin staff gave mum a wonderful welcome, including their resident spaniel "Bandit". Mum is being treated with kindness, patience and dignity. All of the staff are well presented, cheerful and very generous with their time. The home is clean and tidy. We were allowed to have Mum's room painted pink to match her room back home. I can't rate Hart Care too highly. They are brilliant!
Very good. Enjoyed food. Good standard. Jolly good company. (Very very good) Great views. The staff friendly.
Excellent. Excellent.
Thank you for taking the time to write a review of the care home, this is much appreciated as this helps us make improvements should they be required.
Initially, we were a little unsure as the home looks a bit tired in places, but we quickly realised that the most important thing 'the care given' is outstanding. All the staff are highly motivated, so caring to my parents. The level of morale and friendliness is again outstanding. Home is kept exceptionally clean. Father has been card for brilliantly (despite his difficult behaviour at times). Would highly recommend.
The staff are kindness itself. They treat the residents as if they were their own relatives. We are delighted that we were able to get a place for my wife who has a variety of medical issues and is given treatment to match her health. You could not ask for more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hart Care Residential Care Home.
There are no upcoming events for Hart Care Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hart Care Residential Care Home.
Accreditations
There are no accreditations posted yet for Hart Care Residential Care Home.
Meet the Team (4)

Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager, where she achieved a distinction for her Level 5 in Leadership and Management.
Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.
She has 4 children and 4 dogs, and the younger two children love to come to the home and join in when there are events on. Dexter, the oldest of the sausage dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!

With 10 years’ experience in the care sector, Kate has progressed from a frontline care role to Registered Manager, gaining extensive experience across both residential and domiciliary services. She is passionate about delivering high-quality, person-centred care and driving continuous improvement within services. Known for their strong leadership and commitment to compliance and best practice, she takes pride in developing teams and ensuring positive outcomes for the people they support.
Personal Philosophy/Quote:
“Putting people first with dignity and respect, while always striving to learn, improve, and deliver outstanding care.”
Personal Details:
Outside of work, Kate enjoys running, going to the gym, and spending time outdoors with her husband and daughter, particularly walking in the mountains. When not playing, Mum takes her very active daughter to the taxi. She values personal growth and maintaining a healthy, balanced lifestyle.

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.

Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he lives by the motto “Be Prepared” — a principle reflected in his reliability and proactive approach.
Living locally with his wife, four children, and dog, Ben is deeply rooted in the local community. In his free time, he is active in local scout groups and enjoys working on his home. His work ensures that residents always enjoy a secure and well-maintained environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hart Care Residential Care Home to verify any information. View our terms and conditions. Hart Care Residential Care Home has an Enhanced Service -more info.