Hart Care Nursing & Residential Care Home

Old Crapstone Road, Yelverton PL20 6BT

Hart Care Nursing & Residential Care Home, Yelverton, Devon
Hart Care Nursing & Residential Care Home, Yelverton, Devon
Hart Care Nursing & Residential Care Home, Yelverton, Devon

Hart Care is a registered care home set within Dartmoor National Park with some spectacular views over the Tors and has recently been refurbished to a very high standard.

Carers provide nursing, residential, respite and end of life care from a qualified and caring team. They also care for clients who have different needs and now require assistance to maintain a good quality of life while embracing another chapter in their lives.

The care home have some great facilities and invite you to take a look at their website to see all that they have on offer at the care home.   Just click on the "visit official website" link.

Alongside a professional care service, residents enjoy regular trips and activities and carers encourage family and friends to join in.

Visitors will find a fantastic group of staff who will be more than happy to show you around, so please come and visit and take a look for yourself.

Owner: Hart Care Ltd

Person in charge: Katie Nordon (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Contact Tracy Williams. Ages 45+.

Single Rooms: 46

Shared Rooms: 4

Rooms with ensuite WC: 41

Weekly Charges Guide: Nursing Care Single £575 – £750 (These prices are only a guideline, please contact Hart Care Nursing & Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hart Care Nursing & Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Hart Care Nursing & Residential Care Home has a Review Score of 8 (7.952)

The Review Score of 8 (maximum of 10) for Hart Care Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hart Care Nursing & Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Hart Care Nursing & Residential Care Home is calculated as follows: ( (36 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.435 Points relating to the number of positive Reviews for Hart Care Nursing & Residential Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hart Care Nursing & Residential Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hart Care Nursing & Residential Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.

They also gave me a lot of support during that time, if I needed a hug or a chat they were there for me. I would recommend this nursing home to anyone.

How likely would you be to recommend Hart Care Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.

How likely would you be to recommend Hart Care Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father requires 24-hour care and presents the staff at Hart Care with a complex range of medical issues and communication difficulties. However, he has always been treated with great respect, kindness and patience and when acute medical episodes have occurred, he has received excellent clinical care. The management are very committed to providing a happy, stimulating and inclusive environment whilst respecting the individual preferences of residents. They welcome feedback and have always encouraged the sharing of any concerns which they are prompt to act upon.

How likely would you be to recommend Hart Care Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Hart Care staff are almost universally friendly and respectful to my parents. When there has been a problem there is a process for reporting this and action is taken.
There have been issues over internal communication between staff which have been frustrating but none of these has led to any major problems.
As a GP myself I do feel the staff need updating with regard to the Deprivation of Liberties Safeguards /Mental Capacity Act. My mother who has capacity requested on one occasion to see a GP, however, the nurse on duty made a decision this was not appropriate.
On occasions, my mother who is prone to falls has not received sufficient monitoring when washing/dressing in the morning.

How likely would you be to recommend Hart Care Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Stephen Hart, director at Hart Care Nursing & Residential Care Home responded to this review on 17 Aug 2016:

Thank you for taking the time to review our care home. We take on board your comments and continue to look to improve our care home at all times.

We have a new manager who started in June 2016 and I am sure you will see improvements in management and all round in the care home very soon.

My mother has been a resident at Hart Care for nearly four years. All the staff are excellent and very caring and the home is always spotlessly clean and we'll maintained.
Families are kept well informed about any changes which occur and if ever any issues arise which I am not happy about these are dealt with efficiently and swiftly.
Patients needs are well catered for by visiting personnel eg hairdressers etc.

Although I have no experience of fees charged by similar homes, through conversations I have had with other people the fees at Hart Care seem to be very reasonable

I would have no hesitation in recommending Hart Care in fact I have done so on several occasions.

How likely would you be to recommend Hart Care Nursing & Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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