My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)
The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)
First classB C(Resident / Service User)
My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)
The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)
First classB C(Resident / Service User)
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice...
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.
They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.
The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.
Fees start from £975 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
The price(s) shown are provided by the care home. Contact Hart Care Residential Care Home for full pricing details and T&Cs.
Contact Hart Care Residential Care Home to confirm what's included and get a personalised quote:
Hart Care Residential Care Home has a Review Score of 9.6 (9.552) out of 10, based on 12 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 78 reviews.
The reason his stay was so short was due to the family not happy with his needs not being met psychologically due to the quiet environment, no...
The reason his stay was so short was due to the family not happy with his needs not being met psychologically due to the quiet environment, no activities and also there never seemed to be any staff visible in the communal areas, therefore he moved to a home with more stimulus.
We appreciate you taking the time to respond to review our care home. We recall your family member being at our care home recently and wish you would have approached us with any concerns or issues you were unhappy with as we would have dealt with these things straight away. The care home do have regular activities and trips for the residents and we encourage family and friends to join in.
Hart Care is a good place to be.
Hart Care is a good place to be.
The general care my mum receives following her stroke has been really good, due to my mum's lack of communication they have been able to find out what is the...
The general care my mum receives following her stroke has been really good, due to my mum's lack of communication they have been able to find out what is the matter/What she wants.
I am happy and feel supported here.
I am happy and feel supported here.
It is this partnership between the home and the family that sets Hart Care apart. The staff and courteous and caring towards both residents, friends and families. We have been given the freedom to create a...
since his arrival and always has a good supply of beautifully ironed clean shirts. Under the difficult circumstances of his current health we all very much hope my father will be continue to be able to spend his last years within the peaceful surroundings of Ravenscroft, Hart Care. Highly recommended.
This home is first class.
This home is first class.
Very helpful, caring, kind, good hygiene. Excellent meals. Staff always there on call, very laid back, happy place to be in. Make me feel very welcome. A beautiful place to be in.
Very helpful, caring, kind, good hygiene. Excellent meals. Staff always there on call, very laid back, happy place to be in. Make me feel very welcome. A beautiful place to be in.
I am very settled at Hart Care and feel supported by all staff. The staff are wonderful and put me at ease and always listen to what I need.
I am very settled at Hart Care and feel supported by all staff. The staff are wonderful and put me at ease and always listen to what I need.
My dad has only been here for a short period of time but in that time he has become a different person. He is forever smiling and laughing and even singing. The care that he has received has been amazing, and every single member of staff takes the time to speak to us and to learn even more about...
I find the communication between staff members to be faultless. Within minutes, it would seem that any changes, have been passed to all staff members and are acted upon. A caring nature emanates from every member of staff and I just wish that their ethos could be carried through to every other care home. I hope that in the future, I will be able to come back and update my review because I have a feeling that as time goes by, I will have a lot more "great" things to say about this home. The other residents/families are just so lovely and it is just like being part of one huge family.
I am grateful to my sister for finding Hart Care.
I am grateful to my sister for finding Hart Care.
Thank you so much.
Thank you so much.
I have no complaints whatsoever with the treatment I have received while I have been here.
I have no complaints whatsoever with the treatment I have received while I have been here.
The Management, Nursing and Staff members were professional, attentive and caring to my Great Aunt. When she passed away they were very supportive to our family. They all, in my opinion, give it a happy, homely feel. The home itself has been refurbished in some areas but could do with more...
The Management, Nursing and Staff members were professional, attentive and caring to my Great Aunt. When she passed away they were very supportive to our family. They all, in my opinion, give it a happy, homely feel. The home itself has been refurbished in some areas but could do with more updating, particularly in the bathrooms and en-suites.
My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.
They also gave me a lot of support during that time, if I needed a hug or a chat they were there for...
My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.
They also gave me a lot of support during that time, if I needed a hug or a chat they were there for me. I would recommend this nursing home to anyone.
My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.
My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.
My father requires 24-hour care and presents the staff at Hart Care with a complex range of medical issues and communication difficulties. However, he has always been treated with great respect, kindness and patience and when acute medical episodes have occurred, he has received excellent clinical...
My father requires 24-hour care and presents the staff at Hart Care with a complex range of medical issues and communication difficulties. However, he has always been treated with great respect, kindness and patience and when acute medical episodes have occurred, he has received excellent clinical care. The management are very committed to providing a happy, stimulating and inclusive environment whilst respecting the individual preferences of residents. They welcome feedback and have always encouraged the sharing of any concerns which they are prompt to act upon.
There have been issues over internal communication between staff which have been frustrating but none of these has led to any major...
On occasions, my mother who is prone to falls has not received sufficient monitoring when washing/dressing in the morning.
Thank you for taking the time to review our care home. We take on board your comments and continue to look to improve our care home at all times.
We have a new manager who started in June 2016 and I am sure you will see improvements in management and all round in the care home very soon.
Families are kept well informed about any changes which occur and if ever any issues arise which I am not happy about these...
Patients needs are well catered for by visiting personnel eg hairdressers etc.
Although I have no experience of fees charged by similar homes, through conversations I have had with other people the fees at Hart Care seem to be very reasonable
I would have no hesitation in recommending Hart Care in fact I have done so on several occasions.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having...
Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager, where she achieved a distinction for her Level 5 in Leadership and Management.
Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.
She has 4 children and 4 dogs, and the younger two children love to come to the home and join in when there are events on. Dexter, the oldest of the sausage dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!
Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and...
Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.
Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he...
Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he lives by the motto “Be Prepared” — a principle reflected in his reliability and proactive approach.
Living locally with his wife, four children, and dog, Ben is deeply rooted in the local community. In his free time, he is active in local scout groups and enjoys working on his home. His work ensures that residents always enjoy a secure and well-maintained environment.
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