
My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice...
Care Provided by Hart Care Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
The price(s) shown are provided by the care home. Contact Hart Care Residential Care Home for full pricing details and T&Cs.
Contact Hart Care Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hart Care Ltd
- Private Owned
Person in charge
- Kelly Inglis (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (46)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (46)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Plenty of available parking spaces on-site.
Hart Care Residential Care Home Reviews (77)
Hart Care Residential Care Home has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 77 reviews.
Hart Care is a good place to be.
My mum enjoys the food provided.
The general care my mum receives following her stroke has been really good, due to my mum's lack of communication they have been able to find out what is the matter/What she wants.
I am happy and feel supported here.
It is this partnership between the home and the family that sets Hart Care apart. The staff and courteous and caring towards both residents, friends and families. We have been given the freedom to create a homely atmosphere in my father's room and an adjacent exterior area. This allows for a pleasant atmosphere for both residents and crucially their visitors. As such, I believe it has helped my father maintain relationships within the inevitable, institutional framework. On a more practical note, the catering and housekeeping seem to be excellent and my father has put on weight
since his arrival and always has a good supply of beautifully ironed clean shirts. Under the difficult circumstances of his current health we all very much hope my father will be continue to be able to spend his last years within the peaceful surroundings of Ravenscroft, Hart Care. Highly recommended.
This home is first class.
Very helpful, caring, kind, good hygiene. Excellent meals. Staff always there on call, very laid back, happy place to be in. Make me feel very welcome. A beautiful place to be in.
I am very settled at Hart Care and feel supported by all staff. The staff are wonderful and put me at ease and always listen to what I need.
I find the communication between staff members to be faultless. Within minutes, it would seem that any changes, have been passed to all staff members and are acted upon. A caring nature emanates from every member of staff and I just wish that their ethos could be carried through to every other care home. I hope that in the future, I will be able to come back and update my review because I have a feeling that as time goes by, I will have a lot more "great" things to say about this home. The other residents/families are just so lovely and it is just like being part of one huge family.
The staff are very kind and the grounds are an added bonus as I loved my garden where I used to live.
I am grateful to my sister for finding Hart Care.
We are so pleased with everything.
Thank you so much.
I have no complaints whatsoever with the treatment I have received while I have been here.
The Management, Nursing and Staff members were professional, attentive and caring to my Great Aunt. When she passed away they were very supportive to our family. They all, in my opinion, give it a happy, homely feel. The home itself has been refurbished in some areas but could do with more updating, particularly in the bathrooms and en-suites.
My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.
They also gave me a lot of support during that time, if I needed a hug or a chat they were there for me. I would recommend this nursing home to anyone.
My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.
My father requires 24-hour care and presents the staff at Hart Care with a complex range of medical issues and communication difficulties. However, he has always been treated with great respect, kindness and patience and when acute medical episodes have occurred, he has received excellent clinical care. The management are very committed to providing a happy, stimulating and inclusive environment whilst respecting the individual preferences of residents. They welcome feedback and have always encouraged the sharing of any concerns which they are prompt to act upon.
There have been issues over internal communication between staff which have been frustrating but none of these has led to any major problems.
As a GP myself I do feel the staff need updating with regard to the Deprivation of Liberties Safeguards /Mental Capacity Act. My mother who has capacity requested on one occasion to see a GP, however, the nurse on duty made a decision this was not appropriate.
On occasions, my mother who is prone to falls has not received sufficient monitoring when washing/dressing in the morning.
Thank you for taking the time to review our care home. We take on board your comments and continue to look to improve our care home at all times.
We have a new manager who started in June 2016 and I am sure you will see improvements in management and all round in the care home very soon.
Families are kept well informed about any changes which occur and if ever any issues arise which I am not happy about these are dealt with efficiently and swiftly.
Patients needs are well catered for by visiting personnel eg hairdressers etc.
Although I have no experience of fees charged by similar homes, through conversations I have had with other people the fees at Hart Care seem to be very reasonable
I would have no hesitation in recommending Hart Care in fact I have done so on several occasions.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hart Care Residential Care Home.
There are no upcoming events for Hart Care Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hart Care Residential Care Home.
Accreditations
There are no accreditations posted yet for Hart Care Residential Care Home.
Meet the Team (4)

Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager, where she achieved a distinction for her Level 5 in Leadership and Management.
Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.
She has 4 children and 4 dogs, and the younger two children love to come to the home and join in when there are events on. Dexter, the oldest of the sausage dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!

With 10 years’ experience in the care sector, Kate has progressed from a frontline care role to Registered Manager, gaining extensive experience across both residential and domiciliary services. She is passionate about delivering high-quality, person-centred care and driving continuous improvement within services. Known for their strong leadership and commitment to compliance and best practice, she takes pride in developing teams and ensuring positive outcomes for the people they support.
Personal Philosophy/Quote:
“Putting people first with dignity and respect, while always striving to learn, improve, and deliver outstanding care.”
Personal Details:
Outside of work, Kate enjoys running, going to the gym, and spending time outdoors with her husband and daughter, particularly walking in the mountains. When not playing, Mum takes her very active daughter to the taxi. She values personal growth and maintaining a healthy, balanced lifestyle.

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.

Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he lives by the motto “Be Prepared” — a principle reflected in his reliability and proactive approach.
Living locally with his wife, four children, and dog, Ben is deeply rooted in the local community. In his free time, he is active in local scout groups and enjoys working on his home. His work ensures that residents always enjoy a secure and well-maintained environment.
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