Hart Care Residential Care Home

Old Crapstone Road, Yelverton PL20 6BT
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9.5 71 Reviews
  • Hart Care Residential Care Home, Yelverton
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.

They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.

They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.

The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £875
  • Self-Funded Residential Dementia Care: from £900
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £950

Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.

These prices are only a guideline, please contact Hart Care Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hart Care Ltd

Person in charge

  • Kelly Inglis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (46)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of available parking spaces on-site.

Hart Care Residential Care Home Reviews (71)

9.5

Hart Care Residential Care Home has a Review Score of 9.5 (9.516) out of 10, based on 9 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 71 reviews.

Overall Experience
  • 54
  • 15
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Date Published
  • 71
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  • 9
  • 62
Reviewer Connection to Hart Care Residential Care Home
  • 22
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  • 9
  • 3
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  • 2
  • 1
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Total of 71, showing 61-71
Review from Betty S (Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very settled at Hart Care and feel supported by all staff. The staff are wonderful and put me at ease and always listen to what I need.
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Review from Carol W (Daughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has only been here for a short period of time but in that time he has become a different person. He is forever smiling and laughing and even singing. The care that he has received has been amazing, and every single member of staff takes the time to speak to us and to learn even more about him.
He is treated as an actual "person", which it has to be said, can be lacking in a lot of homes.
I find the communication between staff members to be faultless. Within minutes, it would seem that any changes, have been passed to all staff members and are acted upon. A caring nature emanates from every member of staff and I just wish that their ethos could be carried through to every other care home. I hope that in the future, I will be able to come back and update my review because I have a feeling that as time goes by, I will have a lot more "great" things to say about this home. The other residents/families are just so lovely and it is just like being part of one huge family.
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Review from Anne E (Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for about 8 weeks and have to say I feel at home here.
The staff are very kind and the grounds are an added bonus as I loved my garden where I used to live.
I am grateful to my sister for finding Hart Care.
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Review from Wendy S (Stepdaughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with the care dad is getting and how friendly the staff are and very caring.
We are so pleased with everything.
Thank you so much.
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Review from William W (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints whatsoever with the treatment I have received while I have been here.
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Review from Ann C (Great-granddaughter of Resident) published on 6 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Management, Nursing and Staff members were professional, attentive and caring to my Great Aunt. When she passed away they were very supportive to our family. They all, in my opinion, give it a happy, homely feel. The home itself has been refurbished in some areas but could do with more updating,
particularly in the bathrooms and en-suites.
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Review from Jean B (Wife of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.


They also gave me a lot of support during that time, if I needed a hug or a chat they were there for me.

I would recommend this nursing home to anyone.
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Review from D L (Daughter of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.
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Review from E W (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father requires 24-hour care and presents the staff at Hart Care with a complex range of medical issues and communication difficulties. However, he has always been treated with great respect, kindness and patience and when acute medical episodes have occurred, he has received excellent clinical care.
The management are very committed to providing a happy, stimulating and inclusive environment whilst respecting the individual preferences of residents. They welcome feedback and have always encouraged the sharing of any concerns which they are prompt to act upon.
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Review from Tony F (Son of Resident) published on 17 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hart Care staff are almost universally friendly and respectful to my parents. When there has been a problem there is a process for reporting this and action is taken.
There have been issues over internal communication between staff which have been frustrating but none of these has led to any major
problems.
As a GP myself I do feel the staff need updating with regard to the Deprivation of Liberties Safeguards /Mental Capacity Act. My mother who has capacity requested on one occasion to see a GP, however, the nurse on duty made a decision this was not appropriate.
On occasions, my mother who is prone to falls has not received sufficient monitoring when washing/dressing in the morning.
Reply from Stephen Hart, director at Hart Care Residential Care Home

Thank you for taking the time to review our care home. We take on board your comments and continue to look to improve our care home at all times.


We have a new manager who started in June 2016 and I am sure you will see improvements in management and all round in the care home very soon.

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Review from Gillian C (Daughter of Resident) published on 12 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hart Care for nearly four years. All the staff are excellent and very caring and the home is always spotlessly clean and we'll maintained.
Families are kept well informed about any changes which occur and if ever any issues arise which I am not happy about these are
dealt with efficiently and swiftly.
Patients needs are well catered for by visiting personnel eg hairdressers etc.


Although I have no experience of fees charged by similar homes, through conversations I have had with other people the fees at Hart Care seem to be very reasonable


I would have no hesitation in recommending Hart Care in fact I have done so on several occasions.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Hart Care Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Hart Care Residential Care Home is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Hart Care Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Kelly

Kelly Inglis

Job Title: Home Manager Joined: 2023

Kelly has worked at Hart Care since April 2023 when she came on board as the deputy manager and has recently taken over as the home manager.


Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager where she achieved a distinction for her Level 5 in Leadership and Management.


Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.


She has 4 children and 2 dogs and the younger two children love to come to the home and join in when there are events on. Dexter, the youngest of the 2 dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!

Karen

Karen Honey

Job Title: Deputy Manager Joined: 2024

Karen has an unbelievable amount of experience and has worked in nursing homes for 15 years. This means she brings some fabulous skills to Hart Care, some of which have already been instrumental in improving our care standards.

Tracy

Tracy Williams

Job Title: Administrator Joined: 2011

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.

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