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Sefton Hall

11 Plantation Terrace, Dawlish, Devon EX7 9DS
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Sefton Hall, Dawlish
Sefton Hall, Dawlish
Sefton Hall, Dawlish

Sefton Hall Nursing Home is rated 'Outstanding' by the CQC (May 2020 & March 2017) and is located in a striking Georgian building, reached via an impressive driveway and standing in delightful sunny gardens. The home provides general nursing and specialist dementia care.

Sefton Hall retains the atmosphere of an elegant hotel. Many of the rooms are exceptionally light and airy with full height windows looking over the grounds. There are...  

Care Provided by Sefton Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A
Residential Dementia CareFrom £1,700N/A
Nursing CareFrom £1,700N/A
Nursing Dementia CareFrom £1,900N/A

Contact Sefton Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gabriela Ogreanu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Open visiting hours for relatives and friends.

Parking

  • Some on-site parking. Pay & display card park approx 100m from home.

Sefton Hall Reviews (39)

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9.6

Sefton Hall has a Review Score of 9.6 (9.628) out of 10, based on 11 reviews in the last 2 years. Over all time Sefton Hall has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from H F (Relative of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

A caring environment. Good level of cleanliness and good management.

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Review from James S (Son of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

My father’s condition declined rapidly in early 2020. And in the height of the pandemic, he was sectioned. No words for how difficult a time that was for everyone. He was then placed into Sefton Hall and after settling in period, I can say without a doubt, he is very happy and stable. He considers it his home. He continues to surprise us with how well kept he is, content and engaged. I cannot thank (all) the staff at Sefton enough for how caring they are and the hard work they put in. I wouldn’t hesitate to recommend their services.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your very kind words, James. They are very much appreciated.

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Review from Annette M (Daughter of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

All I can say is that Sefton is a fantastic home. My mum has been there since the end of December 2019, and since then, she has improved so much from the great care they give her. All the staff are friendly, welcoming, caring and cannot do enough for their residents. The home is always clean and welcoming. The residents are always occupied with crafts, games and visiting entertainment. I would not hesitate in recommending this home. I am always singing their praises and am so grateful I do not have to worry as my mum is happy, clean, safe and cared for.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your wonderful review, Annette. It is good to know that you feel this way.

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Review from Heather D (Daughter of Resident) published on 3 May 2022 Submitted via Website
Overall Experience

In December 2020, during the Covid pandemic, our mum had to be relocated and we chose Sefton Hall to be her new home. We found the staff to be warm, welcoming, and friendly and they responded to our queries readily, however small. We felt reassured that the care and safety of the residents were a high priority for them. Sefton has worked diligently in challenging times and the staff show kindness and compassion. The care home has a homely atmosphere where I feel residents can be themselves. Fun and laughter are much appreciated here and the team works hard to provide an enriching environment with a variety of activities which stimulate the senses eg BBQs, musicians, miniature ponies, crafts, inflatable Olympics and much more. As a family, we feel completely confident that our mum is being given the best possible care.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you very much for this lovely review, Heather. It is good to know that all of the team's hard work is recognised.

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Review from Alan W (Husband of Resident) published on 26 July 2021 Submitted via Postal Card
Overall Experience

I was very distressed when my wife was admitted to Sefton Hall. As my wife and best friend for over 60 years it was soul destroying. From the first day, I was overwhelmed with the kindness and consideration shown to me and my wife. Over the last year or so, I have been amazed at the thoughtfulness and kindness shown to us both, even simple things like remembering our names or a birthday cake on her birthday. I have absolute faith that my wife is thoroughly and professionally cared for, by really nice people. Thank you.

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Review from W D (Wife of Resident) published on 13 July 2021 Submitted via Postal Card
Overall Experience

My husband was admitted to Sefton Hall in the middle of May 2021, having spent two weeks in the hospital, being admitted from the previous care home where he was a resident. I cannot fault the love, care, help and attention that he receives at Sefton Hall. The staff seem to have unlimited patience and compassion. I admire them! They keep him clean and tidy, even though he does often object to his personal care! Although he is confined to his bed, they make sure that he has a clean shirt on every morning and is always clean and tidy on my weekly visits. My love and thanks to all the staff at Sefton Hall.

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Review from Sue C (Wife of Resident) published on 19 March 2021 Submitted via Website
Overall Experience
My husband has been a resident at Sefton Hall in Cedar since September 2019 due to his condition of Dementia with Lewy Bodies plus Parkinsons. These conditions make him a difficult patient, from time to time, as I know from experience (prior to his admittance to Sefton, I looked after him at home). I admit I was full of trepidation at him going into a home. However, over the months, I could not wish for him to be in a better place. When I could visit daily, I could see the staff tending their patients with compassion, humour and love. How they cope with the wide range of complex problems of their patients fills me with admiration.
I know that from the way he is with the staff, that he is happy there; he doesn't know me now, at times, unfortunately, but the staff continue to mention my name to him when I phone and when I visit.

I cannot speak highly enough of Sefton Hall, its staff and management. Thank you all for looking after my husband so well.

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Review from K S (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

The wonderful team at Sefton Hall looked after my dad for the last 6 years of his life. We all had ups and downs during that time especially as dads health worsened and his needs increased, the level and complexity of arrangements also increased. Dad was always well looked after and it became apparent to mum and me during his last week with us just how much the staff "cared" for him in more than the sense of following a care plan and going through the motions. They all really cared and were not afraid to show it. The level of emotion shown is something I felt comforting and will always cherish.

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Review from Una C (Resident / Service User) published on 24 June 2019 Submitted via Postal Card
Overall Experience

I think it is really excellent place to be, all staff are really lovely and treat me well.

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Review from Jean D (Resident / Service User) published on 24 June 2019 Submitted via Postal Card
Overall Experience

I have lived here for the months of December 2017 to the present day. I have found staff excellent, care is good and regular. The food is nice and more than enough. My room is pretty, clean and bright. I am very well cared for. We all live as a family.

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Review from J B (Wife of Resident) published on 19 April 2019 Submitted via Postal Card
Overall Experience

I have only praise for the staff at Sefton Hall. I cannot thank them enough for their care of my husband and for the kindness to me which I cannot fault.

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Review from Nik P (Son of Resident) published on 31 August 2018 Submitted via Website
Overall Experience
My father was a resident from February to May.

Almost from day one, the care that the home had promised failed to take place.

He was continually given food that he did not like even though he had told them what he could and could not eat. We were told he could choose when to have his meals, this is not true, lunch time is 12.30 and tea time 4.30. If he did not agree to go to bed before 7 pm then he would be left.

When he rang his bell a member of staff would appear, they would turn it off and say we will be back in a minute, sometimes this might be hours.

In the 11 weeks my father was a resident he had one bath and one shower.

I visited each day and voiced concerns but these were ignored.

I have written a formal complaint, had a reply saying they would get back to us within 28 days as they take complaints seriously yet 11 weeks and still no reply.

Sefton may be excellent at marketing and promoting themselves but their care is very poor.

He is now in another care home and is back to his old self.

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Review from Michael S (Son of Resident) published on 2 January 2018 Submitted via Website
Overall Experience

The whole team were absolutely wonderful, treating my mother with dignity and care, being always cheerful with nothing being too much trouble.

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Review from Rodney W (Husband of Resident) published on 6 February 2017 Submitted via Postal Card
Overall Experience

The nursing home is as comfortable as possible and the staff are caring and friendly. The food is good but occasionally repetitive.

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Review from Louise S (Granddaughter of Resident) published on 6 February 2017 Submitted via Website
Overall Experience

My nanny has been at Sefton Hall for a few months now and it makes me happy whenever I visit her to see. The staff are always very welcoming to me and really care about my grandmother. She is looked after very well and is making friends with the staff. There is always something going on to keep her occupied. A fantastic place!

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Review from Sherry S (Resident / Service User) published on 2 February 2017 Submitted via Website
Overall Experience

I had a one week respite stay at Sefton Hall and the staff were fantastic. The food was brilliant and the service could not be faulted. The hands-on carers, although mainly male, were discreet, sensitive and caring. The surroundings and atmosphere were clean, comfortable and relaxing. I am disabled due to multiple sclerosis and wheelchair bound. I go into respite to give my husband, who is my main carer, a break. I have never really enjoyed going into respite before my visit to Sefton Hall. I now I look forward to my next respite stay, and it will now not only be a break for my husband but an enjoyable holiday for me. Not only is the care home a lovely place but also Dawlish is a wonderful holiday town, right on the beach with a beautiful park and river to visit. Most of the shops and cafes have wheelchair access. Dawlish itself is a lovely place to stay and also has an excellent bus and train service.

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Review from Michael H (Husband of Resident) published on 20 January 2017 Submitted via Postal Card
Overall Experience

My wife came to Sefton in April after spending some time at 2 other nursing homes. I have visited her every day since and judge her care to be excellent. The staff are caring and loving and my wife has settled well into a happy and loving home. I couldn't be happier with Sefton.

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Review from David F (Son of Resident) published on 5 September 2016 Submitted via Postal Card
Overall Experience

Dad's first experience of a care home, he stayed for 10 days. Comfortable room but stuffy in the hot weather. Food plentiful, if somewhat bland. Dad was not encouraged to drink enough in hot weather. Other than that all staff caring, friendly and eager to help. Dad had trouble understanding some of the accents! Overall very pleased with the attention he received. Thank you.

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Review from Ann C (Daughter of Resident) published on 1 June 2016 Submitted via Website
Overall Experience

When looking for a new home for my mum, I viewed Sefton Hall, everybody was so helpful and decided I wanted my mum to go there. She was assessed in hospital and they were happy to take her, she went there Friday 13th May. I got there soon after she did, the staff were so good. She took a turn for the worse later that week, they were so lovely every time I phoned on the Thursday evening. When I phoned on the Friday morning the nurse said I should go in. I got there at 8am, everything was explained to me and I was made a cup of tea, later that morning I was made coffee and toast. Sadly my mum died 4 hours later. They were so kind to her and so kind to me that morning, I wasn't rushed out, all staff were brilliant. I have been telling everybody how brilliant Sefton Hall is and I only wish my mum would have had longer there.

Reply from Kelly Boweren, Administration Manager at Sefton Hall

Thank you for your kind words and your recommendation means a lot to us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2020
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Sefton Hall.

Upcoming Events

There are no upcoming events for Sefton Hall.

Awards / Recognitions (6)

  • 13 Dec 2021Recipient: Sefton Hall
  • 02 Dec 2021Recipient: Sefton Hall
  • 15 May 2020Recipient: Sefton Hall

Meet the Team (3)

Andreea Vieru
Andreea VieruJob Title:Clinical LeadJoined: 2016

Andreea is a Registered Nurse and has been at Sefton Hall since 2016. She leads a team of 6 nurses.

Penny Truswell
Penny TruswellJob Title:Senior Team LeaderJoined: 2010
Penny is a very experienced carer, starting her career at Sefton Hall in 2010.

Penny now leads the team within Cedar, our dementia area.

George Silimon
George SilimonJob Title:Senior Team LeaderJoined: 2012
George began his career as a carer in 2012, at Sefton Hall.

George leads the team within the general nursing side of Sefton Hall and has an alter ego 'Georgina' who loves to organise the Karaoke!

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