Nazareth House - Plymouth

Durnford Street, Plymouth PL1 3QR
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9.9 28 Reviews
  • Nazareth House - Plymouth, Plymouth
Nazareth House, Plymouth, is operated by the Catholic congregation Sisters of Nazareth, offering vulnerable people a secure and healthy residence in which they feel respected and comfortable on a daily basis.

Service users can expect a thoroughly refurbished and renovated accommodation that is staffed by a professional team, with strong community links and GPs regularly visiting.

Adhering to modern inspection requirements, carers also look to allow residents access to a range of stimulating activities and personal interests, believing that individuals should feel emotionally satisfied and as independent as possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1800

Fees include board and lodge and all care. If a telephone is required this will be an extra charge. Newspapers, Hairdressing and Chiropody will be extra charges.

These prices are only a guideline, please contact Nazareth House - Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Clare Ponsford (General Manager)

Local Authority / Social Services

Admission Criteria

  • No dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting between 10:00 and 16:00, please telephone to make an appointment.

Parking

  • Large car park on site.

Nazareth House - Plymouth Reviews (28)

Total of 28, showing 21-28
9.9

Nazareth House - Plymouth has a Review Score of 9.9 (9.916) out of 10, based on 13 reviews in the last 2 years. Over all time Nazareth House - Plymouth has 28 reviews.

Overall Experience

  • 24
  • 4
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Date Published

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Review from Andy B (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House is a great care home, in a stunning location too. Until she passed away in 2016, Mum was so well cared for here, and now that Dad needs looking after too, the choice as to where was obvious, and so much easier than these things often are. As well as the location, the home is also great,
modern, and with appropriate facilities. The staff are lovely too. Care is very well managed and of a very good standard. Always very friendly and willing to help. Like all care homes, the Covid pandemic and the shortage of care staff have been challenging, but feel very confident that these are dealt with as well as they can be. Of great benefit, is always a view to enjoy from inside or from out, and there is often activity to sit and enjoy. Short walks immediately adjoining the home are a great enjoyment too. Very confident that we couldn't have found better.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review, feedback is always welcome.

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Review from D B (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overseen by a friendly, dynamic manager, with a 'can do' attitude, Nazareth house, alongside its idyllic seafront location offers a unique experience which literally transforms the 'care home experience' to a new and different level. All staff whether carers, cooks or domestic, are friendly and hard-working.
Nothing is too much trouble when it comes to dietary preferences or restrictions.

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Review from Catherine H (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident briefly at Nazareth House - Plymouth but I know that she was really happy and settled there. I wish she could have been a resident for much longer. She arrived in the middle of all the Covid-19 lockdowns but was given the biggest welcome by all the staff. I regret not having
been able to meet all the staff involved in her care in person because of the restrictions but know that they made a huge effort to compensate for the isolation the residents were experiencing from friends and families, at Christmas and Easter in particular. I would give Nazareth House - Plymouth ten out of ten for the care they gave, there will always be some things that are not quite right but that is part and parcel of life and they were minor. It is rare to find professionalism combined with compassion but that is part of the ethos at Nazareth House - Plymouth in my view.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review, it is always good to receive feedback on the service we provide.

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Review from Kath B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House has a very calm atmosphere, created by the beautiful location and the lovely bright, clean rooms and communal areas. My father was there through the COVID restrictions and the staff were amazing. They made him feel part of a family and not isolated, their reassurance and patience made
the experience a happy one. Everybody effort was made to accommodate his needs and it was evident that all staff at the home cared about his comfort and happiness.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you so much for your review, any feedback received is very much appreciated.

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Review from Linda L (Next of Kin) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident here since 2017, we decided on Nazareth House because the on-suite rooms are very spacious light and airy, and the views out over the sea from the day rooms are second to none.
Since the new manager has taken over this year 2021, we are kept more involved with my aunts care
and welfare and find her to have a very thoughtful approach to residents and their relatives. We live many miles away and are reliant on the staff keeping us informed of everyday issues.
The new manager is very easy to speak with and has taken the time to talk to us on several occasions in her short time in the office.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review; feedback on our service is always appreciated.

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Review from Brenda P (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth staff are extremely caring. They have a real interest and commitment to providing high quality individualised care. The staff understand the stress of family living a long way from the care home and are reassuring.

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Review from Philip S (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for the last four months and the family could not be more pleased. The staff are all professional, caring and supportive and the facilities are excellent. In our experience, the Sisters of Nazareth take care to ensure the residential home remains true to their core
values of love, justice, hospitality, respect, compassion and patience.

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Review from Bruce F (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for by very caring staff. Clean. Well ordered. Fantastic sea views. Nothing is too much trouble. Wish you were here.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Nazareth House - Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Nazareth House - Plymouth is calculated as follows: ( (142 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Plymouth is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Clare Ponsford

Job Title: Manager

Joined: 2012

Clare joined Nazareth Care in Nov 2011 as a Registered Nurse for Nazareth House, Plymouth.
Clare became Deputy Manager February 2018 and then Manager in Feb 21.
Clare qualified as a Registered Nurse in Feb 2002 and spent the first 10 years working for the NHS in Neuro-rehab and then came to Nazareth House, Plymouth to work.
Clare has a degree in Batchelor of Science in Health Studies (Second Class Honours)

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