Three Corners

My father is 90 years old and has dementia. He was put here temporarily after a stay in hospital and before being sent home. In the space of 8 weeks, he had 4 falls, the last one being the most serious where he broke his hip and fractured both his pelvis and his arm. We very nearly lost him because of this and we still don't know if he will survive as his condition is now so poor. There are a lot of nice activities going on in this home but the core care of residents is severely lacking. Before my father went to this home they should have assessed his complex needs but they didn't and are blaming the health authority for not giving them the right information about my father's condition. My father was given one-to-one care from 4pm to 8am so they only had to look after him for 8 hours a day but they failed to even do this. This whole experience has been a nightmare and my father deserved better.

My Dad went into Three Corners Nursing Home for 4-week respite. He has Parkinson's Disease and was very poorly when he arrived. He came out physically so much better and able to live alone again after his respite. I am very grateful. The staff were very friendly. I live 2 hours away so was very worried being so far away, but they always made me feel like I could phone any time for an update. Many thanks!

My father used the home for respite care. Whilst he was there we found all the staff to be very friendly, patient and caring. My father was well looked after. The home is clean, bright and airy. The activities on offer were very good and we found one of the activity coordinators who we saw on a couple of occasions, had great energy and enthusiasm. She gave a lot of encouragement to my father and other residents during the activities when she was on duty.

I could not be more grateful to Three Corners for having looked after my aunt so well. Without exception, every member of staff was kind and helpful. Nothing was a problem - very much a 'can do' attitude. Supporting my aunt's transition from independent living to living in a residential home was made significantly easier because of the approach of Three Corners.

My mother has been well looked after at this well-run home right from her first admission 18 months ago. The staff are all lovely, and the home has a good positive atmosphere which frankly I can't fault. No matter what time I visit, even at its busiest times, I'm always warmly greeted. Most importantly, I have every confidence in the standard of daily care my mother is receiving and I'd recommend Three Corners to anyone seeking out a reliable care home for their relative.

Overall, staff friendly and helpful with a good standard of care. I thought more could have been done to assist my mother to walk with a frame, but the corridors are very narrow which does make this difficult. Found the lounge areas very congested with spare equipment, no outlook and used for meetings and staff training. Laundry came back inside out and not hung correctly.

As a family, we are very happy with the care that is being provided to my mother-in-law. Having spent 6 months in various hospitals and a respite home she was understandably disconcerted and wary of more change when she arrived. But we can see a transformation over the past few months and she has really settled thanks to the lovely staff who have gone above and beyond to treat Mum with respect and understanding, even when dementia makes her behaviour challenging at times. They really have taken the trouble to get to know her and her condition and it’s so good to see her laughing. The look and feel inside the home is bright, modern, happy and relaxed. We are sure this has all been a factor in Mum’s improvement. Knowing she is safe, cared for, well fed and stimulated with activities has meant the world to us as a family. We cannot fault the other team members who provide the administrative support. Thank you.

All care/support is excellent. Everything about this is excellent, not much more I can say. Thanks, everyone.

I am very pleased with the care that has been shown to my partner. Whenever I have visited he is always shaved clean and dressed looking well-cared for. On his good days he is taken to the dining room and I to the lounge for the entertainment, not just left in his room. Which is a great relief to me as he has always been a very sociable person.

The lounge is a lovely place and always decorated i.e. Christmas, Easter, Halloween, etc. makes you smile when you walk in.

Excellent and compassionate overall. The level of staffing is good. The staff had time to talk and attend to my mother. Management available and open and communication is clear.

I was impressed by the deputy manager who was so helpful and efficient when I wanted to move my sister to Three Corners. She is now in a large, sunny room with plenty of light. It is clean and well-maintained, which was not our experience of her previous nursing home. I value the care and compassion shown towards my sister, and the effort they make to move her into social situations. When I go into Three Corners I feel welcome and there is a positive friendly atmosphere. When I phone the home to discuss my sister's condition staff are informative, helpful and reassuring.

My sister has now been at the nursing home for over a year. She has a lovely bright and modern room, big window to keep a close eye on what is happening in the world outside. She is generally happy (there are ups and downs with dementia) and is very well cared for by the team of nurses and care workers who have time for a chat and a joke. I feel my sister is in good hands.

I have complete confidence in the way the care home takes care of my father on the whole he is very happy there and especially enjoys the food which always looks delicious. I am always kept well informed with anything regarding my father well well-being.

Whenever we visit my sister-in-law the staff are always pleased to see us and they then tell us how her new medication is working. The nursing home is very bright and cheerful. The home is very bright and cheerful. The home is dressed up at the moment for Halloween. My sister-in-law is a very early riser and the staff give her little jobs to do which pleased her.

My mother was here for just over 2 years, including Covid lockdowns. She therefore had limited opportunities to meet other residents or enjoy the facilities but the staff made up for this by their attitude and commitment. The best of them were interested in her and her interests, made her laugh, cared (in the widest sense) about her and her well-being and spent time with her beyond what was necessary ‘just to do their job’. We all (mum, family, staff) worked together to ensure she had everything she needed. I was fully able to raise any concerns with the nurses and with the management team. When I did so, I was taken seriously, was involved in discussions about how to improve things and felt that, when necessary, changes would be made. In general, my mother found the food bland and the portions small but the staff were always willing to get her something more; both rooms she had were large enough to accommodate the extra furniture needed to hold her books and painting materials.

This is a lovely place with a homely feel

My dad was a resident at Three Corners for 18 months, and the staff have been second to none. They are always caring, kind and happy to help. As Dad became more frail, he received excellent care, and at the end, the staff looked after me too! Thank you all so much.

My mother was at this care home for a short-term stay of around 2 months and during this time she had many complaints. The most severe complaint is that there were often times where the buzzer was used, but was not attended to for up to a maximum of an hour. The cleanliness of the care home would look very good if visited early in the morning but this is also a fault, as it is only cleaned once, and is progressively left in a state throughout the day if a resident were to be incontinent or messy with food. The evening food offerings were far too little or were not catered very well to the elderly and this left my mother constantly hungry. Within the first few days of her moving, there was also a situation where had I not intervened, my mother's medication would not have been given on time which is a severe and fatal error. The facilities are fine, the care/support I saw from some of the staff felt very robotic and had no real care or attempt to understand my mother better.

My friend has been at Three Corners for a year. In general, his needs are met but on occasion, his belongings are not respected. He feels he does not get enough to eat in the evening, leaving him hungry. My only real criticism is it's hard to find a member of staff to let one out of the locked and coded door. Maybe an internal doorbell would solve this? The staff are all pleasant.