Queen Charlotte Care Home

432 Chickerell Road, Chickerell, Weymouth DT3 4DQ

Queen Charlotte Care Home, Weymouth, Dorset
Queen Charlotte Care Home, Weymouth, Dorset
Queen Charlotte Care Home, Weymouth, Dorset

Queen Charlotte is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.

The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.

Residents are provided with nutritionally-balanced meals which are prepared onsite, using locally sourced ingredients. The home welcomes menu suggestions from residents and encourages them to live healthy lifestyles through a good diet and physical and mental exercise.

Queen Charlotte home prides itself on offering person-centred care and takes all interests and abilities into account when providing care and organising activities and events. Residents are supported to maintain as much independence as possible.

Group: Kingsley Healthcare

Person in charge: Valerie Herring (Registered Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Assessment Required to ensure we can meet residents. Ages 50+.

Single Rooms: 51

Rooms with ensuite WC: 51

Weekly Charges Guide: Personal Care Single £600 – £850 Nursing Care Single £600 – £850

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Queen Charlotte Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Queen Charlotte Care Home has a Review Score of 8.9 (8.941)

The Review Score of 8.9 (maximum of 10) for Queen Charlotte Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Queen Charlotte Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.451 for Queen Charlotte Care Home is calculated as follows: ( (35 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.451

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.49 Points relating to the number of positive Reviews for Queen Charlotte Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.2 Target = 0.490

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Charlotte Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Charlotte Care Home

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1

The home is clean and comfortable. Staff are patient at all times and caring. Visitors are welcomed and made welcome.

How likely would you be to recommend Queen Charlotte Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are extremely friendly and welcoming. I was always greeted with a smile, and we were offered tea or coffee and a cake when visiting. They were very kind and caring to my mother.
The room had a lovely view and was a nice size. The en-suite was small.
The food was a little repetitive.
The main problem for my mum was that she was there for an assessment and the vast majority of residents have dementia. It frightened my mum when they came into her room, and she only had one or two residents that she could converse with so she felt quite isolated.
The staff treated all the patients with care and compassion, I really must stress that. The staff are the biggest asset.

How likely would you be to recommend Queen Charlotte Care Home? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

We as a family were worried about my Father-in-Law coming into the nursing home, but we needn't have worried as his room is very comfortable and homely. The staff are friendly, helpful and very caring. Nothing is too much trouble. The team leader is lovely and she welcomed us and my Father-in-Law when he was admitted to Queen Charlotte and explained everything and put our minds at rest, that we had done the right thing for him, his wife and his family. All in all, I can highly recommend Queen Charlotte as a lovely nursing home.

How likely would you be to recommend Queen Charlotte Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers have worked hard to engage my mother and have been very successful.
Any problems or issues arising have been dealt with promptly and the care home has kept me up to date with my mother's progress. I have also received phone calls informing me of any problems that have arisen.
Management and staff have always been willing to listen to my concerns and act upon them.

How likely would you be to recommend Queen Charlotte Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Having been diagnosed with dementia and in need of specialist care, my mother moved from a residential care home to the Queen Charlotte Care Home over two years ago. From the outset, I have found that Queen Charlotte provides a homely and welcoming environment where residents are well cared for and relatives can gain a better understanding of the condition. Facilities are very good, home cooked food catering to individual needs and preferences is served with a smile and the weight and health of residents are monitored. Criticisms raised by the CQC Inspection have been addressed by the management, who have recruited new staff at all levels; relatives have been kept informed of developments. The enthusiasm and dedication of the care staff in the lounge where my mum now spends her time is fantastic; even in the face of behaviour that can be challenging, frustrating and sometimes aggressive, they work effectively as a team, treating residents as individuals. Definitely recommended!

How likely would you be to recommend Queen Charlotte Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Queen Charlotte Care Home have been wonderful in looking after my dear Dad who suffers from Dementia. We chose the home as they seemed very caring and the environment there suited my father's needs (lots of light and airy communal spaces and a fantastic garden for him to wander in). The home had a very bad CQC report (along with many others) last year - Queen Charlotte informed us immediately, sent us the link to the report and called an emergency relative's meeting. They have put recommendations in place and in my opinion, are on the way up! Some of the residents there do have very complex needs and of course, in an ideal world, it would be great to have more staff however management have supported staff to ensure that they are available where and when they need to be. The home is very clean and the food excellent - I would recommend Queen Charlotte to anyone having to make that tough decision on who best might look after your relative especially if they suffer complex needs due to dementia.

How likely would you be to recommend Queen Charlotte Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

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Care Home Idol 2016

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