Queen Charlotte Nursing Home

This review is very long overdue! What can I say : the staff are exceptional, friendly, entertaining and caring. Not only have they selflessly cared for my mum for almost 3 years, they have also supported me through some hard times. They feel like my extended family to be honest. My mum loves music and whenever there is live music on , she can be found tapping her feet with a huge grin on her face. Her smile has become famous amongst the staff. The huge renovation and extensions are just fabulous and the gardens are wonderful, allowing nature to take its own course. I feel so very blessed that we chose the right home for my dear mum. Trips to garden centres and the Nothe Gardens were very memorable. Thanks guys x

Queen Charlotte made myself and my family feel so welcome and helpful when finding the right care home for my mum . The staff are so kind and caring Mum has settled so well and is really happy, she always tells me how lovely the staff are each time l visit her, she has also made a lot of friends which has given me peace of mind.

We are so pleased we chose Queen Charlotte's for mum. The team are fantastic. Everyone, which ever part of the home they work, is enthusiastic and dedicated to their job to make the residents experience the best possible. The activities team work hard to engage residents and provide enjoyable experience for families to share with their loved ones. The food is lovely and carefully prepared to cater for the residents needs. The environment is beautiful, having been recently fully refurbished throughout. Thank you for all the care you give mum to provide the best possible experience for her.

Lovely home with caring staff. Mum is very happy here. Our only small issue (mum's and mine) is that you use flasks of hot water for making tea, and often not piping hot. Can you not have a wall hot water heater with safety controls on the wall?

Since arriving at QC my mother and all the family have been made most welcome and treated with the utmost respect. She has settled in extremely well to her new environment and the care and attention she is receiving is beyond reproach.

My partner had the misfortune to develop Altzheimer's a number of years ago and at first care was arranged with a private caring team which did a good caring job of looking after all of her requirements and I cooked her a substantial meal in the evenings,until her dimentia became so advanced that her sons and myself came to the conclusion that she would need around the clock care. The wheels were set in motion and enquiries were commenced. Eventually, my partner's sons informed me that she had managed to secure a vacancy at Queen Charlotte Care Home, which was quite local for all of us ,so good for visiting my partner.At first I was a little concerned that she wouldn't settle in very well, but in a short while, she seemed very happy, I'm sure this was because the staff having such a friendly manner, I visit my partner a minimum of 3 days per week and have always found the carers pleasant to residents and visitors alike, There is a wide programme of entertainment including live music.

Even after my mother passed away last year. The staff have been there for me and family invited us to open days celebrations and coffee morning. The staff are welcoming as always. it has a homely feeling residents are happy food excellent home from home

Dad was admitted following a fall at home and a short time in hospital at which point his Vascula Dementia became very evident and 24/7 nursing care was my only option for him to keep him safe. QC more than happy to accommodate Dad and he lived there for three and a quarter years. At first Dad was very confused, very unsettled and difficult to get settled. The care staff were very supportive to both Dad and myself and as the months passed and his Dementia advanced he became much easier to care for and easier to visit and spend time with. Dad would spend periods relaxing in the communal lounge area, watching television and participating to the best of his ability in the many activities that were delivered by the staff. Dad loved his food but at times had difficulty feeding himself so someone was always on hand to help him enjoy his meal times. Dad was extremely well cared for during his time at QC which assured me that I had nothing to worry about! Dad was safe! Thank you QC.

Mum was originally admitted for respite following a fall and pelvic fracture in which she lost her mobility - it was an incredibly hard decision as we had built an annexe but it was clear she needed around the clock care. As a family, it has given us so much peace of mind to know she is wonderfully cared for, eats well, and is constantly part of the daily activities keeping her mind active and her spirits up which is so important. She has made lovely friends and the staff are incredible. They go above and beyond and there is a genuine family atmosphere. Mum has done so much since she has been there with a wonderful arrange of activities - singing, creative arts, donkeys visiting and even a garden centre trip! This would never have been achievable at home. Her dementia means she can sometimes forget and get anxious but there is always someone on hand to reassure her and spend time with her. It means now I can spend quality time each day with her. Thank you QC - you have been amazing!

It was a big decision to move Mum into care...at 102 she is still pretty amazing but her sight very poor which causes her anxiety. I have to say the quality of care she has received has been nothing short of exceptional. Almost all of the staff have done something over and above their job to help ensure mum settle in, not in response to a request, but unprompted using their experience and initiative....the night staff who sat outside her door to ensure if she started to wander she could be guided quickly, to the nurse who stayed on beyond her shift to ensure when I brought mum back in from a trip I had support to settle her back in if I needed it, to the residents they buddied her up with to give her confidence and to haveclunch with not forgetting the amazing activities team who quickly saw she had the potential to be one of the "front row ladies" and yesterday arranged both a lunch and afternoon entertainment to celebrate her birthday....they even found a card with 102 on it...!!

My Dad has been a resident at Queen Charlotte (QC) since August 2024. My Mum was a resident as well in 2018. It was my Dad's choice that if he ever needed to go into a nursing home then it would be QC. What a wonderful care home. But what quintessentially makes this possible is that all the staff who work there go above and beyond to make QC a lovely Home to be living in. The residents are well cared for and they have a busy daily schedule of activities to take part in. The Chef cooks delicious home cooked meals, cakes and puddings are a delight. My Dad is content and always smiling and every time I visit I am welcomed into QC. Thank you so much to the Home Manager and all the QC Staff.

I cannot thank the manager and his wonderful team enough for the love, care, dignity and compassion shown to my grandad during his time at QC. The support also given to us as a family during his final day's was exceptional, nothing was ever too much bother and this will remain with us forever. He was very settled and very happy. You all have a very special place in our hearts.

A all round good experience when visiting my mother friendly staff well looked after and kept clean and a good atmosphere with a good medical team to see over things. Plenty of engaging activities for the family and residents to join in.

My dad is so happy. Laughing and smiling, he has put on weight, we have not seen him looking so happy eating and drinking well. The activities are amazing, lovely atmosphere in the care home, dad loves it. He has always been a people person, I think I take after him. I came to join dad for my lunch on Boxing Day. The meal was so good and the dining room experience was so nice to have the party. The lift being fixed and signs being put up for the contractors not to park in the care home car park, so there was enough parking for relatives. I am so glad dad is at Queen Charlotte Care Home.

Can't speak highly enough about Queen Charlotte Care Home and all the staff and we know we have found the home our Dad deserves to be in and looked after as we would want him to be.

My mother-in-law has been living at Queen Charlotte care home since January. She is very well looked after and has improved in her demeanour since arriving. There is always something going on and everyone is included.

Since Mum-in-law joined the family of caring staff, she has been in a much happier place. She joins in with the daily events and has much more company. She is a people watcher, so she loves it and seems to be very happy since joining. It had made hubby and my decision a lot more happier than we wanted for her. May she continue to flourish for the rest of her stay. Thank you all so much.

The food is homemade and there is always a good variety. Always some delicious cakes available. Mum has put on weight since coming here, so that says it all. I am always welcome to come and have lunch with her too, in fact, I am always invited and included in anything and everything that is going on, which makes this place so welcoming and homely.

A family friend has been a resident in Queen Charlotte's since September, sadly now deceased. The care he has received has been excellent, delivered with warmth and friendliness. It has always been clean and bright and has a lovely atmosphere, with caring staff. We thought it was a very good nursing home and would definitely recommend it.

My friend was in the Queen Charlotte Care Home for quite a short while, just four short weeks when she finally lost a brave battle with cancer yesterday. Her brief but happy stay was due to the kind of person she was but also due to the kindness and care that she received. The beautiful garden helped too, she was an outdoors sort of lady. While she was there I visited most days, so I met many staff. These are a happy group of people who not only care for the residents but extend their care to family and friends (even the four-legged ones). I really can’t thank them enough for their care, love and support and for the happy way they go about their very difficult job.