Queen Charlotte Nursing Home

It's been very hard over these last three years, for both staff and residents. The staff have been marvelous in caring for all the residents, I cannot praise them enough. If I may make a constructive suggestion that you look at some kind of physiotherapy on a regular basis for residents. I think this would make a world of difference, both to their mobility and also help staff with their care.

I visited lots of care homes to find the right one for my mum, who has Alzheimer's. As soon as I saw the Queen Charlotte I knew it was the best place for her to live. Mum is very happy here. The staff are amazing, I cannot speak highly enough.

Friendly, caring staff who talk to Mum, which is important to me, as she would be on her own for most of the day.

My friend has only been here a few weeks but her care has been excellent.

The Queen Charlotte provides excellent care and medical attention to my wife. She is content and stable, which adds to her well-being.

Staff are always very friendly and helpful. They are very understanding and supportive and provide excellent care for my uncle and aunty.

A very welcoming and caring organisation.

I have found the staff to be very helpful and caring at all times. Generally, both my mother and myself have been happy with the care that she receives. I have been made to feel welcome by administrative staff on entering the home also.

During these difficult times, Queen Charlotte Care Home has been a place of reassurance and calm. All the staff have made Mum, myself and family members feel very welcome with kindness and understanding. Mum is treated as an individual with dignity and care. Mum had a few medical difficulties when she arrived 6 months ago and I'm pleased to say the staff have continued to monitor her health, ensuring she is now more comfortable.

My husband spent the last few weeks of his life in the loving care of Queen Charlotte Care Home. They also gave their loving care to me over the last six days when I needed to be there and made sure I experienced the chef's specialties. The staff go the extra mile to ensure that residents are comfortable and safe, as well as to extend a warm welcome to relatives.

My Mum has been admitted to Queen Charlotte Care Home and has been there a month. The home has lovely, friendly and welcoming staff. They have been so kind to my Mum and to me as well, nothing is too much trouble and they are attentive to my Mum's needs. My Mum has said the food is exceptional and she cannot fault the staff with her care. I personally think my Mum has flourished since she has been in the home, looking well and cared for. Her room is nice and airy with a lovely outlook from her window over the fantastic garden. This puts my mind at rest knowing this and I cannot thank the staff enough.

My Grandma has been admitted to this home in the last 6 months. She was very nervous about going into a care home, however, the staff have made her feel very welcome and by allowing her to have personal possessions in her room, this has made her feel at home. They always have some activities on the go, this has enabled my grandma to make friends and form a social community within the home. She has said the care staff and management are very friendly and they have always made me feel part of the Queen Charlotte family when visiting the home. The food always looks appealing and the home is in a good condition. Thank you for taking care of my grandma.

My elderly neighbour was extremely reluctant to go into a care home but I have to say that since being in this home, their opinions have completely changed. The caring staff take time to interact with the residents, despite their workload and are happy to do so. The meals are tasty and they also manage to have themed menus. The home is always clean and welcoming and the staff have worked so hard in the trying times with COVID. A well-led home, well done.

This is a gem of a home, with an emphasis on home. Our 91-year-old neighbour, for whom we have LPA, admitted himself here and has not looked back. He is looked after wonderfully, in every way, from cleanliness, meeting his needs whilst recognising his privacy and wish to do things for himself. He was admitted using a wheelchair, is now on his rollator and is wonderful to see. The staff come from a variety of backgrounds and cultures, which for an ex-Navy man, is great as he has travelled the world and now talks again of those times. It is wonderful to see, as he is going from strength to strength. Great management, combined with lovely, caring staff who cannot do enough and go the extra mile, you are a credit to Kingsley Care.

The staff are so welcoming, polite and helpful. It's nice to see residents and staff bond and get to know each other and to see them laugh and have jokes making both staff and residents alike smile and have fun.

The home has come so far in the last few months since the new manager has taken over. She is friendly, vibrant and so upbeat, she makes everyone feel safe and most of all she has kept Covid-19 out of the home. The staff are always happy to be at work, are friendly and always make time to talk to residents and relatives too. The smiles on the resident's faces say a lot. Keep up the good work.

My husband has been a resident for a while now. I have in the past felt like no one listened to me. Now I feel that I have the support I should have had when my husband was first admitted to Queen Charlotte. The new manager goes out of her way to make sure that I and my husband are happy. The nurses are very good also. I often stay for lunch and the food is always very nice.

Food and drink is fantastic, we are so grateful for the personal douches and the care you have shown to Mum as well as Dad.

Caring and professional staff who have time and care for Mum as a visitor as well. It's always a nice atmosphere for us when we visit and Dad seems happy.

Staff look after my father well and know his needs.