
Mum has flourished since she has been in the home, looking well and cared forWendy D(Daughter of Resident/Service User)



Mum has flourished since she has been in the home, looking well and cared forWendy D(Daughter of Resident/Service User)



Queen Charlotte Nursing Home is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.
The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.
Residents are provided with nutritionally-balanced...
Care Provided by Queen Charlotte Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Queen Charlotte Nursing Home for full pricing details and T&Cs.
Contact Queen Charlotte Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Mark Grundonner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (51)
Queen Charlotte Nursing Home Reviews (60)
Queen Charlotte Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 15 reviews in the last 2 years.
Over all time Queen Charlotte Nursing Home has 60 reviews.
It's been very hard over these last three years, for both staff and residents. The staff have been marvelous in caring for all the residents, I cannot praise them enough. If I may make a constructive suggestion that you look at some kind of physiotherapy on a regular basis for residents. I think this would make a world of difference, both to their mobility and also help staff with their care.
Thank you very much for the kind review. I will share this review with the team at Queen Charlotte.
I visited lots of care homes to find the right one for my mum, who has Alzheimer's. As soon as I saw the Queen Charlotte I knew it was the best place for her to live. Mum is very happy here. The staff are amazing, I cannot speak highly enough.
Thank you so much for your very kind review. I will pass your comments on to the staff team.
Friendly, caring staff who talk to Mum, which is important to me, as she would be on her own for most of the day.
Thank you so much for your very kind review of Queen Charlotte. Positive reviews are important to our staff to know that they are doing their job role well and meeting the needs of our residents.
My friend has only been here a few weeks but her care has been excellent.
Queen Charlotte wishes to thank you for your lovely review. Your review will be passed on to staff who are the true heroes at Queen Charlotte.
The Queen Charlotte provides excellent care and medical attention to my wife. She is content and stable, which adds to her well-being.
Thank you for your very positive review. We continue to improve upon our service and welcome all feedback.
Staff are always very friendly and helpful. They are very understanding and supportive and provide excellent care for my uncle and aunty.
Thank you for taking the time to complete your review.
A very welcoming and caring organisation.
We at Queen Charlotte, thank you for your very kind review. We continue to improve upon care and facilities at the home, based on reviews. We are always happy to welcome suggestions to improve our service.
I have found the staff to be very helpful and caring at all times. Generally, both my mother and myself have been happy with the care that she receives. I have been made to feel welcome by administrative staff on entering the home also.
Thank you for your review. We strive to improve upon care and facilities at Queen Charlotte and we thank you for your kind review of our home.
During these difficult times, Queen Charlotte Care Home has been a place of reassurance and calm. All the staff have made Mum, myself and family members feel very welcome with kindness and understanding. Mum is treated as an individual with dignity and care. Mum had a few medical difficulties when she arrived 6 months ago and I'm pleased to say the staff have continued to monitor her health, ensuring she is now more comfortable.
Thank you for your kind review. At Queen Charlotte, we strive to continue to provide a safe and calm environment for our residents during difficult times.
My husband spent the last few weeks of his life in the loving care of Queen Charlotte Care Home. They also gave their loving care to me over the last six days when I needed to be there and made sure I experienced the chef's specialties. The staff go the extra mile to ensure that residents are comfortable and safe, as well as to extend a warm welcome to relatives.
Thank you so much for your lovely review. It was a pleasure to care for your husband during his stay with us and also a pleasure to take care of you during your husband's last days.
My Mum has been admitted to Queen Charlotte Care Home and has been there a month. The home has lovely, friendly and welcoming staff. They have been so kind to my Mum and to me as well, nothing is too much trouble and they are attentive to my Mum's needs. My Mum has said the food is exceptional and she cannot fault the staff with her care. I personally think my Mum has flourished since she has been in the home, looking well and cared for. Her room is nice and airy with a lovely outlook from her window over the fantastic garden. This puts my mind at rest knowing this and I cannot thank the staff enough.
Dear Wendy, on behalf of my team at Queen Charlotte, thank you for your very kind words. It is encouraging to get such a lovely review. Our very best wishes to you.
My Grandma has been admitted to this home in the last 6 months. She was very nervous about going into a care home, however, the staff have made her feel very welcome and by allowing her to have personal possessions in her room, this has made her feel at home. They always have some activities on the go, this has enabled my grandma to make friends and form a social community within the home. She has said the care staff and management are very friendly and they have always made me feel part of the Queen Charlotte family when visiting the home. The food always looks appealing and the home is in a good condition. Thank you for taking care of my grandma.
My elderly neighbour was extremely reluctant to go into a care home but I have to say that since being in this home, their opinions have completely changed. The caring staff take time to interact with the residents, despite their workload and are happy to do so. The meals are tasty and they also manage to have themed menus. The home is always clean and welcoming and the staff have worked so hard in the trying times with COVID. A well-led home, well done.
I would like to thank you for your very kind review of The Queen Charlotte. The staff appreciate your very positive feedback. We continue to strive to ensure the wellbeing and safety of both residents and staff .
This is a gem of a home, with an emphasis on home. Our 91-year-old neighbour, for whom we have LPA, admitted himself here and has not looked back. He is looked after wonderfully, in every way, from cleanliness, meeting his needs whilst recognising his privacy and wish to do things for himself. He was admitted using a wheelchair, is now on his rollator and is wonderful to see. The staff come from a variety of backgrounds and cultures, which for an ex-Navy man, is great as he has travelled the world and now talks again of those times. It is wonderful to see, as he is going from strength to strength. Great management, combined with lovely, caring staff who cannot do enough and go the extra mile, you are a credit to Kingsley Care.
The staff are so welcoming, polite and helpful. It's nice to see residents and staff bond and get to know each other and to see them laugh and have jokes making both staff and residents alike smile and have fun.
The home has come so far in the last few months since the new manager has taken over. She is friendly, vibrant and so upbeat, she makes everyone feel safe and most of all she has kept Covid-19 out of the home. The staff are always happy to be at work, are friendly and always make time to talk to residents and relatives too. The smiles on the resident's faces say a lot. Keep up the good work.
My husband has been a resident for a while now. I have in the past felt like no one listened to me. Now I feel that I have the support I should have had when my husband was first admitted to Queen Charlotte. The new manager goes out of her way to make sure that I and my husband are happy. The nurses are very good also. I often stay for lunch and the food is always very nice.
Food and drink is fantastic, we are so grateful for the personal douches and the care you have shown to Mum as well as Dad.
Caring and professional staff who have time and care for Mum as a visitor as well. It's always a nice atmosphere for us when we visit and Dad seems happy.
Staff look after my father well and know his needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (2)
There are no news items for Queen Charlotte Nursing Home.
- 31 Jul 2026Organiser: Queen Charlotte Nursing Home
- 28 Aug 2026Organiser: Queen Charlotte Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Queen Charlotte Nursing Home.
Meet the Team (4)

I have been a Registered Nurse for 34 years working in both general nursing and mental health and have worked in dementia care for 12 years. I like to lead by example, I am resident focused, and always treat the person not the illness. I believe everyone is entitled to safe respectful care with dignity and respect. I started working for Kingsley in 2023, coming across the border from Somerset..

I have been part of the team at Queen Charlotte since 2019, during which time I completed my Level 2 and Level 3 Diplomas in Adult Care. I am now progressing to study Adult Nursing with the support of Kingsley Healthcare. With more than 12 years of experience in specialist dementia care, I am committed to delivering compassionate, person-centred care. I am particularly passionate about dementia and end-of-life care and have a strong interest in the Gold Standards Framework, which I am part of the team implementing this at Queen Charlotte. Outside of work, I’m an enthusiastic rugby player and currently play for Yeovil Women — a team proudly sponsored and supported by Kingsley Healthcare.

I have been a Registered Nurse with Kingsley Healthcare since March this year, having previously worked for the NHS for 18 years. I believe that a high standard of care should be accessible to all, and I am passionate about delivering holistic, person-centred care. This extends to end-of-life nursing, where I focus on providing comfort, dignity, and compassionate support for both residents and their families. I am a strong team player and enjoy getting involved in the home’s regular activities with residents. Outside of work, I enjoy walking and spending time with my daughters.

I came on board at Kingsley in 2023, transitioning from childcare, starting as an activities co-ordinator, then progressing to lead activities co-ordinator. I am passionate about leading the home's activities and my team, placing residents at the centre of everything we do and treating them with kindness, empathy and respect. I have a passion for horses, and riding along long stretches of beach with the wind and waves is an invigorating way to relax.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Charlotte Nursing Home to verify any information. View our terms and conditions. Queen Charlotte Nursing Home has an Enhanced Service -more info.