
Mum has flourished since she has been in the home, looking well and cared forWendy D(Daughter of Resident/Service User)



Mum has flourished since she has been in the home, looking well and cared forWendy D(Daughter of Resident/Service User)



Queen Charlotte Nursing Home is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.
The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.
Residents are provided with nutritionally-balanced...
Care Provided by Queen Charlotte Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Queen Charlotte Nursing Home for full pricing details and T&Cs.
Contact Queen Charlotte Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Mark Grundonner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (51)
Queen Charlotte Nursing Home Reviews (60)
Queen Charlotte Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 15 reviews in the last 2 years.
Over all time Queen Charlotte Nursing Home has 60 reviews.
Staff and burses were all very friendly and the home was always very clean and tidy.
My mother seems to be very well cared for and seems content.
My father has been at the Queen Charlotte Care home since September 2018. Having a member of family we are unable to care for ourselves has been incredibly difficult for us to accept as a family, and the staff at the Queen Charlotte Care Home have simply been amazing. We were made to feel very welcome and there simply is nothing the home won't do for us. Over the Christmas period, the staff really made every effort to entertain and bring really genuine good cheer to all the residents. I have been bowled over by the care they give my father and i feel very lucky that he is in such caring, well run home. I will never be able to thank all the staff enough as their work and care has brought such comfort and relief to my mother and me as well as my father. Visiting is a pleasure and i get to spend some quality times with my dad, which at this stage is all i could hope for.
My Mum had advanced Dementia and she was happy and content during her stay. The care provided for her was exemplary and outstanding. All the staff work as a Team to deliver high standards of care for every resident. I would recommend Queen Charlotte’s highly. The staff are professional and show great compassion. The home has a lovely atmosphere, the food is lovely and cooked fresh daily.
The care and treatment of my daughter who has terminal brain tumours has been beyond excellent. She has been treated with such care and management I personally hold them in such awe for the help they have given my daughter and myself. The food is tremendous as good as any restaurant. Great choice of menu and tremendous adaptability. All I can say with my heart is thank you.
Dear James, we cannot thank you enough for your kind and thoughtful words, James it is our pleasure to ensure our care and attention details remain high at all times. thank you again for taking the time to write this review, we will share this with the team.
Our 91-year-old cousin has been a resident for seven weeks, suffering from dementia and requiring constant care and reassurance.
I cannot speak too highly about the staff and facilities. You are always greeted with a smile and the smell of fresh food and cakes. The gardens are beautiful and well cared for. Our cousin had trouble settling into this style of living, but the staff have been wonderful, spending time with her and reassuring her. Overall wonderful staff and facilities.
Transferring from a Care Home, where my Mum was settled, has been distressing, but the staff work hard to calm her. The care my mother receives is very good, despite a challenging workload. Dealing continually with residents, particularly 30 minutes after mealtimes when they can need the toilet all at the same time, poses significant stress. With the staff needing to use equipment, often family members step up to provide support. When we are visiting around mealtimes we often need to help to feed my mother. Decor and furnishings at QC are modern, but not cosy. Laminate flooring in bedrooms, though hygienic and easy to clean, means when my mother falls its mainly on a hard surface. There isn't always a jug squash/water in my mother's room. My mother's appearance and cleanliness have improved significantly. The garden is lovely. The staff are hardworking, caring and friendly and I'm kept informed of incidents involving my mother. Overall, I find little to criticize QC.
I wish to emphasize how superb the team - ALL the team - were as we neared the end of my friends stay and her life earlier this month. All members of the staff proved to be helpful, dedicated, sympathetic and genuinely concerned for her welfare and comfort. They were a pleasure to deal with and some of them were really inspirational in their approach.
I could not have asked for, nor wanted, any more from the team under its current leadership and am truly grateful to Queen Charlotte's.
Very happy with the care and support. Would recommend to friends and family. Full marks.
The ambience is cheerful and attractive. The staff kind and helpful and there is a pleasant rapport between them and the residents. The atmosphere is one of an extended family and, as a visitor, I feel comfortable and "at home". The carers, and all staff, work so hard to make special occasions really special and the manager will turn her hand to anything that needs a little extra help. If the need arose I would gladly be a resident.
I am always welcomed when I spend time there to be with my partner. The care and attention that my partner is receiving is second to none. Every member of staff is dedicated to the comfort of all residents, cheerful and nothing is too much trouble from management down to cleaning staff.
The only thing I would criticise is I think the food could be improved on, to produce meals more appetising and better portions for those who are able to enjoy. I have no hesitation in leaving my partner in their care. A little more mental stimulation would be beneficial.
Every time we visited, our neighbour was sitting looking into space! When do activities take place? We asked our neighbour if anyone had been in doing activities or entertaining them - the answer was always 'no' and we certainly did not see anyone come in while we were there.
The menu on the dining room wall was displayed daily - and the meals were very repetitive. Although we would not say the dining room was dirty, it was haphazard and the cloths on the tables were not up to standard.
I visit two or three times a week and am always greeted with smiles and words of welcome by all members of staff - cleaning, cooking, caring, nursing.
I really feel that I and my husband are part of a very caring family and I always leave with the comforting thought that he is in the best of hands.
Mum was at Queen Charlotte for assessment for two and a half weeks, after discharge from hospital. While she was there she was looked after extremely well by the caring staff. Her room was clean and comfortable and she was encouraged to leave her room and mix with others in the lounge. Whenever I visited I was greeted by the staff and made to feel very comfortable. The staff not only looked after Mum but also supported me. Thank you all at Queen Charlotte.
The home is clean and comfortable. Staff are patient at all times and caring. Visitors are welcomed and made welcome.
The room had a lovely view and was a nice size. The en-suite was small.
The food was a little repetitive.
The main problem for my mum was that she was there for an assessment and the vast majority of residents have dementia. It frightened my mum when they came into her room, and she only had one or two residents that she could converse with so she felt quite isolated.
The staff treated all the patients with care and compassion, I really must stress that. The staff are the biggest asset.
We as a family were worried about my Father-in-Law coming into the nursing home, but we needn't have worried as his room is very comfortable and homely. The staff are friendly, helpful and very caring. Nothing is too much trouble. The team leader is lovely and she welcomed us and my Father-in-Law when he was admitted to Queen Charlotte and explained everything and put our minds at rest, that we had done the right thing for him, his wife and his family. All in all, I can highly recommend Queen Charlotte as a lovely nursing home.
Any problems or issues arising have been dealt with promptly and the care home has kept me up to date with my mother's progress. I have also received phone calls informing me of any problems that have arisen.
Management and staff have always been willing to listen to my concerns and act upon them.
Queen Charlotte Care Home have been wonderful in looking after my dear Dad who suffers from Dementia. We chose the home as they seemed very caring and the environment there suited my father's needs (lots of light and airy communal spaces and a fantastic garden for him to wander in). The home had a very bad CQC report (along with many others) last year - Queen Charlotte informed us immediately, sent us the link to the report and called an emergency relative's meeting. They have put recommendations in place and in my opinion, are on the way up! Some of the residents there do have very complex needs and of course, in an ideal world, it would be great to have more staff however management have supported staff to ensure that they are available where and when they need to be. The home is very clean and the food excellent - I would recommend Queen Charlotte to anyone having to make that tough decision on who best might look after your relative especially if they suffer complex needs due to dementia.
Having been diagnosed with dementia and in need of specialist care, my mother moved from a residential care home to the Queen Charlotte Care Home over two years ago. From the outset, I have found that Queen Charlotte provides a homely and welcoming environment where residents are well cared for and relatives can gain a better understanding of the condition. Facilities are very good, home cooked food catering to individual needs and preferences is served with a smile and the weight and health of residents are monitored. Criticisms raised by the CQC Inspection have been addressed by the management, who have recruited new staff at all levels; relatives have been kept informed of developments. The enthusiasm and dedication of the care staff in the lounge where my mum now spends her time is fantastic; even in the face of behaviour that can be challenging, frustrating and sometimes aggressive, they work effectively as a team, treating residents as individuals. Definitely recommended!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (2)
There are no news items for Queen Charlotte Nursing Home.
- 31 Jul 2026Organiser: Queen Charlotte Nursing Home
- 28 Aug 2026Organiser: Queen Charlotte Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Queen Charlotte Nursing Home.
Meet the Team (4)

I have been a Registered Nurse for 34 years working in both general nursing and mental health and have worked in dementia care for 12 years. I like to lead by example, I am resident focused, and always treat the person not the illness. I believe everyone is entitled to safe respectful care with dignity and respect. I started working for Kingsley in 2023, coming across the border from Somerset..

I have been part of the team at Queen Charlotte since 2019, during which time I completed my Level 2 and Level 3 Diplomas in Adult Care. I am now progressing to study Adult Nursing with the support of Kingsley Healthcare. With more than 12 years of experience in specialist dementia care, I am committed to delivering compassionate, person-centred care. I am particularly passionate about dementia and end-of-life care and have a strong interest in the Gold Standards Framework, which I am part of the team implementing this at Queen Charlotte. Outside of work, I’m an enthusiastic rugby player and currently play for Yeovil Women — a team proudly sponsored and supported by Kingsley Healthcare.

I have been a Registered Nurse with Kingsley Healthcare since March this year, having previously worked for the NHS for 18 years. I believe that a high standard of care should be accessible to all, and I am passionate about delivering holistic, person-centred care. This extends to end-of-life nursing, where I focus on providing comfort, dignity, and compassionate support for both residents and their families. I am a strong team player and enjoy getting involved in the home’s regular activities with residents. Outside of work, I enjoy walking and spending time with my daughters.

I came on board at Kingsley in 2023, transitioning from childcare, starting as an activities co-ordinator, then progressing to lead activities co-ordinator. I am passionate about leading the home's activities and my team, placing residents at the centre of everything we do and treating them with kindness, empathy and respect. I have a passion for horses, and riding along long stretches of beach with the wind and waves is an invigorating way to relax.
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