Queen Charlotte Nursing Home

432 Chickerell Road, Chickerell, Weymouth DT3 4DQ
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9.9 53 Reviews
  • Queen Charlotte Nursing Home, Weymouth
Queen Charlotte Nursing Home is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.

The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.

Residents are provided with nutritionally-balanced meals which are prepared onsite, using locally sourced ingredients. The home welcomes menu suggestions from residents and encourages them to live healthy lifestyles through a good diet and physical and mental exercise.

Queen Charlotte home prides itself on offering person-centred care and takes all interests and abilities into account when providing care and organising activities and events. Residents are supported to maintain as much independence as possible.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 51 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

* Subject to assessment

These prices are only a guideline, please contact Queen Charlotte Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mark Grundonner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment Required to ensure we can meet residents
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (51)

Queen Charlotte Nursing Home Reviews (53)

9.9

Queen Charlotte Nursing Home has a Review Score of 9.9 (9.921) out of 10, based on 12 reviews in the last 2 years.
Over all time Queen Charlotte Nursing Home has 53 reviews.

Overall Experience
  • 35
  • 17
  • 1
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Date Published
  • 53
  • 5
  • 8
  • 12
  • 41
Reviewer Connection to Queen Charlotte Nursing Home
  • 21
  • 7
  • 7
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from Peter S (Power of Attorney of Resident) published on 19 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I wish to emphasize how superb the team - ALL the team - were as we neared the end of my friends stay and her life earlier this month. All members of the staff proved to be helpful, dedicated, sympathetic and genuinely concerned for her welfare and comfort. They were a pleasure to deal with and some
of them were really inspirational in their approach.


I could not have asked for, nor wanted, any more from the team under its current leadership and am truly grateful to Queen Charlotte's.

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Review from B M (Wife of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and support. Would recommend to friends and family. Full marks.
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Review from Antonia N (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ambience is cheerful and attractive. The staff kind and helpful and there is a pleasant rapport between them and the residents. The atmosphere is one of an extended family and, as a visitor, I feel comfortable and "at home". The carers, and all staff, work so hard to make special occasions really
special and the manager will turn her hand to anything that needs a little extra help. If the need arose I would gladly be a resident.
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Review from Pamela E (Partner of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always welcomed when I spend time there to be with my partner. The care and attention that my partner is receiving is second to none. Every member of staff is dedicated to the comfort of all residents, cheerful and nothing is too much trouble from management down to cleaning staff.


The only

thing I would criticise is I think the food could be improved on, to produce meals more appetising and better portions for those who are able to enjoy. I have no hesitation in leaving my partner in their care. A little more mental stimulation would be beneficial.
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Review from Rosemarie C (Friend of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Our neighbour was recently a resident for assessment. On our regular visits at different times of the day, we were always made very welcome by the staff. Whenever we visited, the residents were sitting in a circle around an enormous TV - most of the times the volume was turned off. Although the staff
waved as they passed, no-one actually interacted with anyone - we appreciate they are very busy but a little time talking to residents would not come amiss.
Every time we visited, our neighbour was sitting looking into space! When do activities take place? We asked our neighbour if anyone had been in doing activities or entertaining them - the answer was always 'no' and we certainly did not see anyone come in while we were there.
The menu on the dining room wall was displayed daily - and the meals were very repetitive. Although we would not say the dining room was dirty, it was haphazard and the cloths on the tables were not up to standard.
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Review from Margaret C (Wife of Resident) published on 21 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the Queen Charlotte care home since February of this year and I have been struck from the beginning by the care he has received.
I visit two or three times a week and am always greeted with smiles and words of welcome by all members of staff - cleaning, cooking, caring, nursing.
I
really feel that I and my husband are part of a very caring family and I always leave with the comforting thought that he is in the best of hands.
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Review from Shirley M (Daughter of Resident) published on 5 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was at Queen Charlotte for assessment for two and a half weeks, after discharge from hospital. While she was there she was looked after extremely well by the caring staff. Her room was clean and comfortable and she was encouraged to leave her room and mix with others in the lounge. Whenever I visited
I was greeted by the staff and made to feel very comfortable. The staff not only looked after Mum but also supported me. Thank you all at Queen Charlotte.
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Review from James C (Regular Volunteer) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and comfortable. Staff are patient at all times and caring. Visitors are welcomed and made welcome.
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Review from Jane (Daughter of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are extremely friendly and welcoming. I was always greeted with a smile, and we were offered tea or coffee and a cake when visiting. They were very kind and caring to my mother.
The room had a lovely view and was a nice size. The en-suite was small.
The food was a little repetitive.
The
main problem for my mum was that she was there for an assessment and the vast majority of residents have dementia. It frightened my mum when they came into her room, and she only had one or two residents that she could converse with so she felt quite isolated.
The staff treated all the patients with care and compassion, I really must stress that. The staff are the biggest asset.
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Review from Wendy D (Daughter-in-law of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family were worried about my Father-in-Law coming into the nursing home, but we needn't have worried as his room is very comfortable and homely. The staff are friendly, helpful and very caring. Nothing is too much trouble. The team leader is lovely and she welcomed us and my Father-in-Law when
he was admitted to Queen Charlotte and explained everything and put our minds at rest, that we had done the right thing for him, his wife and his family. All in all, I can highly recommend Queen Charlotte as a lovely nursing home.
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Review from Steve M (Son of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have worked hard to engage my mother and have been very successful.
Any problems or issues arising have been dealt with promptly and the care home has kept me up to date with my mother's progress. I have also received phone calls informing me of any problems that have arisen.
Management and
staff have always been willing to listen to my concerns and act upon them.
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Review from Rachel W (Daughter of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queen Charlotte Care Home have been wonderful in looking after my dear Dad who suffers from Dementia. We chose the home as they seemed very caring and the environment there suited my father's needs (lots of light and airy communal spaces and a fantastic garden for him to wander in). The home had a very
bad CQC report (along with many others) last year - Queen Charlotte informed us immediately, sent us the link to the report and called an emergency relative's meeting. They have put recommendations in place and in my opinion, are on the way up! Some of the residents there do have very complex needs and of course, in an ideal world, it would be great to have more staff however management have supported staff to ensure that they are available where and when they need to be. The home is very clean and the food excellent - I would recommend Queen Charlotte to anyone having to make that tough decision on who best might look after your relative especially if they suffer complex needs due to dementia.
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Review from Kathryn (Daughter of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having been diagnosed with dementia and in need of specialist care, my mother moved from a residential care home to the Queen Charlotte Care Home over two years ago. From the outset, I have found that Queen Charlotte provides a homely and welcoming environment where residents are well cared for and
relatives can gain a better understanding of the condition. Facilities are very good, home cooked food catering to individual needs and preferences is served with a smile and the weight and health of residents are monitored. Criticisms raised by the CQC Inspection have been addressed by the management, who have recruited new staff at all levels; relatives have been kept informed of developments. The enthusiasm and dedication of the care staff in the lounge where my mum now spends her time is fantastic; even in the face of behaviour that can be challenging, frustrating and sometimes aggressive, they work effectively as a team, treating residents as individuals. Definitely recommended!
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Queen Charlotte Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Queen Charlotte Nursing Home is calculated as follows: ( (128 Excellents x 5) + (11 Goods x 4) ) ÷ 139 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen Charlotte Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Mark

Mark Grundonne

Job Title: Home Manager

Mark prides himself on being a consummate professional who is honest, reliable and hard-working. Over more than two decades he has acquired a broad range of skills and experiences in healthcare management, primary care and mental health. He is passionate about bringing the highest level of care and service to residents.

Clinta

Clinta Cleetus

Job Title: Clinical Lead

My Name is Clinta Cleetus. I Joined In the Queen’s Charlotte nursing home as a registered nurse in 2018. I have completed my nursing degree from India in the year 2009 and worked in various hospitals until I came to the UK in the year 2012. Before starting my job as a nurse I worked as HCA and senior carer in various employers including ,care homes, NHS and prison health service which give me opportunity to understand basic functioning of health care system in this country. I am very proud and excited for my new role as clinical lead in Queen Charlotte and trying to make positive changes in everyone around me. Although I have had challenging times during the pandemic, with support of my colleagues and management I overcome them and consider those situations as learning opportunities. Without a doubt, it is our team work which leads Queen Charlotte in a better position today, and I consider this opportunity to thank everyone and request all Kingsley family for your continuing support.

Sandie

Sandie Morris

Job Title: Clinical Lead Nurse

I have been a Registered Nurse for 34 years, working in both general nursing and mental health and have worked in dementia care for 12 years. I like to lead by example, I am resident-focused, and always treat the person, not the illness. I believe everyone is entitled to safe, respectful care with dignity and respect. I started working for Kingsley in 2023, coming across the border from Somerset. A passion for football dominates my free time, as I am a committed follower of Yeovil FC.

Claire

Claire Sheppard

Job Title: Activities & Lifestyle Co-ordinator

I came on board at Kingsley in 2023, transitioning from childcare, starting as an activities co-ordinator, then progressing to lead activities co-ordinator. I am passionate about leading the home's activities and my team, placing residents at the centre of everything we do and treating them with kindness, empathy and respect. I have a passion for horses, and riding along long stretches of beach with the wind and waves is an invigorating way to relax.

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