What types of Care is Oakdene Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Oakdene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakdene Care Home to the centre of Wimborne Minster?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Oakdene Care Home, Ringwood Road, Three Legged Cross, Wimborne Minster, Dorset BH21 6RB

Review from L H (Daughter of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience

The care given to my dearest Dad in his last couple of weeks was exemplary. Everyone showed him tremendous love and affection, treating him with respect and giving him the peaceful end he wished for.
Every single member of the Oakdene staff were absolutely wonderful both to Dad and to his family.

They all gave as much support and care to us as they gave to Dad. I can't thank you enough.

Reply from Helen, Manager at Oakdene Care Home

Thank you so much for taking the time to share this - it was a privilege to look after your Dad, he was a true gentleman.

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Review from Carol G (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience

My Mum was in Acorn Lodge this home from August 22 until April 24.
There were insufficient staff for the number of residents.
The lifts were out of action for many months during this time.
Many of the staff are recruited from overseas and tied into long contracts that includes accommodation within

the premises.
If staff themselves complain, they are told they no longer have a room, thus they leave on their own volition.
Sometimes failed to provide time critical meds on time.
Covered up when there was an outbreak out of scabies.
Staff not given sufficient time for each resident so record keeping done after the event.
When I asked to see the records for my Mum relating to many unwitnessed falls, I was told they had been archived by the previous manager.
Personal items went missing.
There were 3 changes of management in short succession.
Care fees went up by a ridiculous amount and higher than advertised.
Difficult to find a member of staff to let you out of the building.

Reply from Helen, Manager at Oakdene Care Home

Thank you for leaving a review. I am sorry that you had a negative experience last year. There have been a number of improvements over the last 12 months, and we are keen to work with families going forwards to ensure resident experience is as fulfilling as possible. As I am new in post I'm unable to comment in full on your feedback.

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Review from G Y (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been at Oakdene Care Home for short-term respite for the last few weeks. The care she has received has been brilliant and the staff have constantly gone out of their way to ensure she is happy and safe. Her dignity has been a priority for the staff which we've been so relieved to see on a

regular basis. The food is wonderful too!

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much for the lovely feedback, we are so pleased to hear that our team always go above and beyond to ensure your mum is happy and safe. We will ensure that this feedback is shared with our team.

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Review from C S (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

My dad has only been here for 10 days but everyone has been very kind, friendly and helpful and he has settled well and feels safe and well looked after. Thank you.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much for your feedback and we are so pleased that you are finding everyone to be kind, friendly and helpful.

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Review from Jenny H (Wife of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience

My husband has only been here for two weeks, but so far, I am happy with his care. He needs plenty of activities to keep him stimulated, and two particular members of staff are very good at providing these.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much for the lovely feedback, and we are pleased to hear that your husband is settling in well into the home and receiving plenty of activities.

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Review from S R (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience

Mum has been in Oakdene for just over two years. The strength of the home is definitely in the day-to-day care and dedication of all the staff, who always have Mum’s well-being at heart. We have recently appreciated the time spent with senior staff discussing Mum’s complex needs. We know she is being

well looked after, which is so reassuring.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much for the lovely review; it's wonderful to hear that our staff always have your mum's well-being at heart. We will ensure we share this wonderful feedback with the team.

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Review from C H (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience

My mum has been at Oakdene since May 2022, she has Alzheimer's, and we have experienced two other homes that were unable to meet her needs.
To see Mum content and settled is very comforting and reassuring for me. The staff are wonderful, and all residents are treated with respect and, importantly,

love!
Mum's individual needs are well catered for, and the home has a family feel to it. She enjoys time with the other residents and the food and entertainment provided. We have enjoyed some of the events Oakdene have put on for families to enjoy too. Barbeques in the Summer and Christmas tree decorating to name a couple; it's nice to feel included and to get to know other residents' families too.
All bedrooms are ensuite and newly decorated. The shared lounge is light and airy, with access to the enclosed garden for a sit in the sun and wander.
I would recommend Oakdene to anyone considering residential care for a loved one.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much for the wonderful feedback regarding the team at Oakdene, and we are pleased to hear that you find the staff wonderful and that our residents are treated with respect and love. Take care.

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Review from Neil P (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience

My father is in respite care at Oakdene and has been treated with the utmost respect and warmth with a lovely carefree approach leading to an extended stay and a happy Dad. This comes on the back of numerous other homes letting the care community down with poor quality care. Keep up the good work, and

thank you.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thanks, Neil, for your lovely feedback in regard to Oakdene and how your father has been enjoying his respite stay with us. We will ensure we share this with the team. Take care.

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Review from Cliff F (Brother of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

The staff have been very helpful to me in helping my sister settle in. She is very happy at Oakdene, and she has settled in well and finds everyone very helpful. It is a lovely home and has lovely staff. She has had her hair done twice and also her feet. My sister has only been there a couple of weeks.

Thank you so much.

Reply from Jo Needs, Regional Director at Oakdene Care Home

Thank you so much, Cliff, for the lovely feedback we have received in relation to your sister and how happy she is at Oakdene and settling in well to the home. Take care.

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Review from Mike S (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

We contacted Oakdene after Mum had a couple of falls following a stroke as she could not cope continuing to live on her own. From the initial phone call through initial assessment (by my brother and daughter as we were in quarantine) through to her arrival we were kept informed and reassured. Mum has

been there for 7 weeks now and all of the staff are lovely and are always available (either in person or by email) to answer queries. We have got to know a number of staff and they are always willing to chat to us and Mum whenever we visit.
The room is comfortable with a nice garden view and the en-suite bathroom makes life easy.
We feel comfortable knowing that Mum is in a safe environment and being looked after at all times.

Reply from Victoria collins, Manager at Oakdene Care Home

Thank you for your review. It has been a pleasure to care your mum and we always look forward to you visiting.

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Review from Christine R (Sister of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience

My mother received excellent care in this small, homely care home and was very happy during the two years that she lived there. This gave me confidence for my sister to go there, initially for short term respite care. The personalised care that my sister received from the team of professional caring

staff, during this period of respite care, has considerably improved her mental and physical health, making her a much happier and sociable person.

Reply from Victoria collins, Manager at Oakdene Care Home

Thank you for your kind words, it's a privilege to look after your sister and we always look forward to your visits.

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Review from Dave S (Son of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience

My introduction to Oakdene Care Home was rather sudden, after my mother had a stroke and we, the family, were unable to provide the constant care she required. I visited to look at a spare room, and the manager came to visit my mother for an assessment, and we decided on an initial 2 week respite package.

I was immediately impressed by the thoughtfulness and compassion shown during quite a hard time. We dropped my mother off, frail at this point, and were worried about how she would get on, and within a week her condition was much improved. Since then, almost two months later, she has continued to improve, is eating well, gradually gaining strength, and while not wanting to leave her room much, is much healthier and in a better frame of mind. This, I am sure, is down to the quality of care; the staff are genuinely lovely, caring, thoughtful, and happy to help. Oakdene is a lovely home, and I don't think we could have found a better place for Mum.

Reply from Victoria collins, Manager at Oakdene Care Home

Thank you so much for your kind words. It has been a pleasure to be able to care for your mother during her Respite stay at Oakdene. We are so proud of the team here at Oakdene, their dedication to their work shows.

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Review from David J (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

Having reached crisis point with my 95-year-old mother who has Alzheimer's we contacted Oakdene Care Home to enquire about an initial period of respite. We spoke with the Deputy Manager who was compasionate and understanding about our situation. She lead us through the admission proceedure advising

about testing and all other aspects of respite care. She responded quickly by both phone and e-mail and was very supportive during a very emotional and difficult time. When we arrived we were met by a lovely carer who immediately made my mother feel welcome. The en suite room we were given was roomy with plenty of storage and an adapted bathroom and a lovely garden view, perfect for her needs. Acorn Lodge was very clean and all the staff we encountered were engaging and kind. We were encouraged to take familiar items for her room which made the arrival easier. My Mother has now become a permanent resident on each visit the staff are engaging and kind, treating the residents as individuals.

Reply from Victoria collins, Manager at Oakdene Care Home

Thank you for your kind words. The team at Oakdene and Acorn Lodge are passionate and dedicated to the residents here and we are very proud of them.

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Review from N G (Niece of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

My aunt moved to Acorn Lodge in January 2022, firstly for respite but is now a permanent resident.
From my first enquiry, I have been nothing but impressed by the politeness, helpfulness and empathy shown to myself, my aunt and my uncle.
Acorn Lodge is a lovely environment-clean, light, airy yet

homely. The staff are friendly, kind and more than willing to help with any questions or worries.
Covid restrictions are slowly easing and everyone does their best to work around them to ensure the residents are safe but still accessible to family and visitors.
There is always something going on at the home to entertain the residents, tea parties, visiting entertainers, crafts, quizzes, the list goes on.
My uncle and I really don't think we could have found a better home for my aunt to be cared for once we were no longer able to meet her growing needs.

Reply from Victoria collins, Manager at Oakdene Care Home

Thank you for your review. Your aunt has settled into Acorn Lodge so well and is a pleasure to care for, she brightens up everyone's day with her smile.

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Review from S P (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

We chose Oakdene for some respite care for my Dad who has Alzheimers Disease. From the initial point of contact through to admission, the team were responsive, caring and very flexible. During his stay, the care my Dad has received has been of a high standard, with good communication at regular intervals.

Despite the Covid restrictions, we are able to visit him and take him out for walks. The home is warm and friendly, spotlessly clean and very calm, even when the staff are very busy. It has given us great comfort to know Dad is cared for and looked after here.

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you so much for such kind words. We are pleased to have been able to support safe visiting throughout the pandemic. The staff team have been fantastic throughout and work hard to maintain a safe, happy, 'home from home' atmosphere. Respite care is so beneficial to residents and their families, and we are thankful that we can provide this service at Oakdene.

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Review from J C (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother (and father) went into Acorn Lodge in 2017. We have always been very satisfied with the level of care provided by Oakdene staff and facilities. It's a shame they haven't been rewarded for all their dedication, as this is now apparent by the current high turnover of staff. I don't understand

this, as the weekly care home fees are very high and increase each year are 10% or more.

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you for taking the time to send this review. The staff team at Oakdene are very valued and appreciated for the work they do. We have been fortunate to see some of our staff progress their careers and leave to pursue those. We are proud to have been part of their educational journey. The staff team evolves to meet the needs of our residents, and we are very proud to say that we have members of our team across all departments with many years of service to Oakdene. All staff are dedicated to providing high standards of care to all of our residents.

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Review from Nick P (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Although my mother was only in Acorn Lodge for just under two weeks before she passed away, the staff did everything they could for her. We were kept well informed of any issues with her medical needs. I cannot speak highly enough of the staff, unfortunately, I did not have all their names, a special

thanks to the lead carers in the Acorn Lodge. I have put satisfactory for Activities as my mother didn't have a chance to use them (this was due to the mandatory 14-day lockdown isolation due to Covid).

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you so much for taking the time to leave such a kind review. The staff at Acorn Lodge will be pleased to hear of the impact they had when looking after your Mother.

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Review from Jeremy S (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

The care from the staff is both loving and thorough, making my mother happy to reside at Acorn Lodge (Oakdene Care Home). The manager has stepped up to the role very well and her leadership style is both professional and empathetic and a big improvement over her predecessor's. However, since the care

home has fallen from a private care home into a large corporate organisation, the true signs of greed surface every year. Double-digit price increases without any justification, to now £1,400 per week is really taking the ...., especially when the staff are on virtually the minimum wage. This is a disgrace and the shareholders should take a long hard look at themselves in the mirror!

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you for your review and for your kind words around the care that my team extend to your mother and we do pride ourselves on the happy homely environment that we create. Every year the charging structure is reviewed to ensure that we are able to continue to offer residents the high-quality care they expect and deserve. This year in addition to the usual factors, we have had to contend with the challenges presented by the Covid-19 pandemic. We have had to significantly adapt our working practices and invest in new, specialist equipment to ensure we remain able to provide the support our residents need. For your mother and all our residents, our weekly fees are based on an individual assessment of care needs.

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Review from Kevin F (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

During the pandemic, keeping up to date about my mum's health and wellbeing has been challenging. Thankfully whether by email or telephone the efforts of both the care staff and the admin staff have ensured that a week does not go by without a message of some sort or other to let me know how she is

and that she is safe and well.

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you for taking the time to send this kind review. We have had to adapt the way we communicate with each other, so much over the last year. My team have risen to each challenge and have managed to make sure that loved ones can continue to be involved in helping us to provide high standards of care to our residents.

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Review from Sandra G (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

Although sadly, mum was only in Acorn Lodge for three weeks until she passed away, the care she was given and the support the family had from the staff was amazing. Obviously, due to the pandemic, contact with mum was restricted, but in her last few days, the staff did everything to make sure we were

able to be with her whenever we wanted. We cannot thank them enough for their kindness.

Reply from Lindsey Woodward, Home Manager at Oakdene Care Home

Thank you so much for this review. We always feel so privileged to look after our residents during the end of their life. The staff team have responded so well to the challenges this pandemic has presented and ensured that all essential visits take place in a safely managed way.

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