Drumconner Home Bournemouth

20 Poole Road, Westbourne, Bournemouth BH4 9DR
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9.4 27 Reviews
  • Drumconner Home Bournemouth, Bournemouth
Drumconner Care Home (with Nursing) is an attractive period house, set in prize-winning gardens within walking distance of Westbourne and the sea. There are 10 brand new luxurious bedrooms, with overhead hoists, electric profiling beds, seating areas, and ‘wet’ rooms with shower facilities. They offer a very high standard of care to both elderly and younger clients, for both permanent, convalescent and respite care.

Drumconner has an outstanding reputation within the local community. Staff aim to enable residents to live as fully as possible with skilled care in an environment that fosters dignity, compassion, self-respect, independence, comfort and security. To find out more visit Drumconner's website or call now.

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Care Provided by Drumconner Home Bournemouth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Drumconner Homes Ltd
  • Person in charge
  • Hannah Guyan (General Manager)
  • Admission Criteria
    • Pre-admission assessment to be carried out
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Drumconner Home Bournemouth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,800
    • Self-Funded Nursing Care £1,450 – £1,800
    • RESPITE Self-Funded Residential Care £1,450 – £1,797
    • RESPITE Self-Funded Nursing Care £1,450 – £1,800
  • (these prices are only a guideline, please contact Drumconner Home Bournemouth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open hours of visiting


  • Parking

  • Car Parking on site


Drumconner Home Bournemouth Reviews (27)

Total of 27, showing 1-20
9.4

Drumconner Home Bournemouth has a Review Score of 9.4 (9.355) out of 10, based on 6 reviews in the last 2 years. Over all time Drumconner Home Bournemouth has 27 reviews.

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Review from C B (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Drumconner is an excellent care home. The building itself is more like a hotel, and the staff are brilliant. With an excellent entertainment program and great food, it is a proper "home" for the residents. As a relative, we can be as involved as we like, and we are kept fully informed about our loved
ones. The manager, nursing, care and admin staff are all fantastic and committed to continuous improvement. Having experienced other care homes, I am so glad that my step-mother is at Drumconner.

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Review from D C (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Drumconner Bournemouth three years ago. From the onset, he has had exceptional outstanding care! As a former healthcare professional myself, I found it extremely difficult to find somewhere that would meet my father’s needs. He has complex communication issues and needs a lot of
support. Drumconner has been a fantastic place for us as a family and my dad's needs. It has allowed us all to live our lives, knowing he is taken care of in such a wonderful way and the home can communicate with him just as I do. He and I are involved in all aspects of his care. Not only do they support my father, they support me as well which has been a godsend since my mother died. The home is run by a very supportive manager and senior nursing team. The food here is absolutely world-class with local meat coming from the butcher and cheeses coming from the local pantry in the village. Thank you for such wonderful care and service.

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Review from Gail S (Niece of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Drumconner are friendly and caring people. Whenever aunty is unwell or they have concerns I am informed and kept up to date. There is plenty for the residents to do to keep them occupied at all times with singers, flower arranging and games to be played. Also shopping trips in small groups.
My aunt is in an electric wheelchair so when we take her out she is dropped off and picked up in their minibus. We wouldn't want her to be anywhere else. The care is superb, the best.

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Review from Jonathan P (Father of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been there since January and it's the best move he's ever had. The staff are amazing, he is so well looked after and cared for. We feel it's safe for him being there. From management down to domestic staff they are all so friendly and helpful and nothing is too much trouble. Couldn't recommend
this care home enough.

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Review from Jane S (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to have been able to get my father-in-law transferred from another nursing home in a different part of the country to Drumconner for palliative care. We can not thank the general manager and her team enough for all that they did for him during the five weeks he was there. The day
that we arrived with him, the general manager and some of her team all came to say hello to him whilst we sat in the lounge with a cup of tea and cake. They made him feel so welcome and they did everything that they could for him to make his time there as comfortable as possible. During our visits with him we were lucky enough to meet a lot of the staff and I can honestly say that they genuinely love what they do and that comes across when you see the care that they give all of the residents. I know that he was so happy that he was there and so were we. Thank you General Manager and your amazing team, we are eternally grateful to you all for looking after him like you did. You are all truly very special people.

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Review from Rosemary M (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks respite care in Drumconner. He settled happily in the cheerful atmosphere with extremely helpful staff. He had several problems when he arrived and all were dealt with in a professional manner by experienced staff. I visited daily and was always greeted in a friendly manner
and kept informed of the treatment my husband was given, which was a great help to me when he came home after a very pleasant stay at Drumconner.

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Review from Megan E (Granddaughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my grandfather here for end-of-life care in January 2023. Without exception, every single member of staff was wonderful. Caring, sincere, hard working, empathetic and enormously respectful. The nursing care was exceptional, and everyone on shift knew exactly what was going on in real time.
My
grandfather died with dignity in a safe, peaceful and loving environment. My family will be forever grateful to the manager and her wonderful team for their support during his time at Drumconner.

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Review from D C (Son of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into this care home in August following the death of my mother. The staff are so very kind and willing to help and please. As a trained nurse myself, I am very conscientious about the levels of care provided and I can honestly say I am very pleased with everything. The home has recently
had a new manager, I can say first hand both old and new were brilliant and very supportive to us and in particular my father. My father has complex communication needs, the staff engage with him and he feels very comfortable getting his point across. My father absolutely loves the food and he is very fond of the staff as am I. I feel very involved in my father’s care and I can certainly say his care is centred around his needs and wishes. We had a break in the activity and entertainment schedule but I’m glad to say this is back on full track now. The manager seems to have everything in control. Thank you.

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Review from Janet D (Niece of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy atmosphere in the home.
Staff friendly and supportive.

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Review from Nicola G (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looked good, is happy at Drumconner and I feel calm and reassured not having been able to see my husband for a year. Does not have the look and feel of an 'institution'.

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Review from Paul H (Friend of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Drumconner have provided the very highest quality of care for my friend over the past three and a half years. During the last year, which must have been the toughest ever on staff due to the pressures of the pandemic, the dedication and kindness of the time staff members has continued to
be truly outstanding. Every member of staff I have met, whatever their role, has been helpful, friendly, kind and caring, not only to the residents but to visitors as well. In fact, everyone is made to feel valued and very welcome. My friend has been extremely happy at Drumconner and for his friends and family members having him in a welcoming, friendly, and safe environment with superb care has been very reassuring indeed. I can most definitely say that my friends, and my own experience, at Drumconner has been extremely positive and outstanding.

Reply from Charlie, Administrator at Drumconner Home Bournemouth

Thank you for the kind words about our staff, it means a lot to us when we receive great feedback and I will make sure this is shared with all the team. All the best - Drumconner.


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Review from Carol W (Friend of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home near the sea, my friend had a room near the front with lovely sea air and view. The staff are very caring and they have some great staff that checked on her night and day. Food is very good and they would prepare us both lunch when I visit, they would cater to her needs if she didn’t want
a big meal in the evening.

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Review from W S (Grandson of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write this review for Drumconner Bournemouth as a way of showing my appreciation for how they cared for my late grandmother. They went above and beyond with the care they gave her and made sure she felt like she was still living at home! One thing which really stood out to me was due to
my grandmother's poor eyesight and not being able to see her TV, the management bought her a brand new 43" new TV with no questions asked. This to me is outstanding service. One of her many enjoyments besides watching her new TV was her love of food. The catering facilities ar the home was fantastic. Overall I would highly recommend this home to anyone and wish I could stay there myself.

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Review from Karen G (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into care at Drumconner just after residents were not allowed visitors and it was a difficult time for the family. The staff at Drumconner are lovely nothing is too much trouble and they are looking after Dad very well. He is now settling in well and making friends among the residents
and staff. Hoping we can visit him soon but glad my mum can now visit once a week.

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Review from S C (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and always keep me up to date with Dad if he should have an accident.

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Review from Kevin P (Friend of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Drumconner for nearly three years. He has always received the highest quality care by dedicated, caring and kind staff members. As his care needs have increased, the care plan has been adapted to meet his requirements. Drumconner is kept to high cleaning standards and the gardens
are beautifully maintained, but it's the exceptionally welcoming and caring staff that make Drumconner so special.

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Review from H M (Next of Kin) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service, care and commitment that the resident receives. The staff are always there to chat with him and keep him content.

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Review from Hugh H (Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since November 2017. It is difficult to recruit staff since. The staff all look happy and help each other in other jobs that are short. Staff is very helpful to residents.

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Review from Nicholas D (Son of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Drumconner for three and a half years, and every step of the way was perfect in every way. All of the staff are so lovely, caring, understanding and friendly. They also all get on with each other in a way I've not seen in most care homes before. Mum had her ups and downs
due to her mental illness, but the carers and nurses there made every day better for her. Amazing work.

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Review from Jim P (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so very attentive and make life simple for my Mum.

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Drumconner Home Bournemouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Drumconner Home Bournemouth is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.411 Points relating to the number of positive Reviews for Drumconner Home Bournemouth is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Hannah Guyan

Job Title: Matron/Manager

Joined: 2021

Hannah has worked in the industry for over 10 years now and for the last 8 as a Matron/Manager, she is a fully qualified nurse and completed her training 12 years ago. Her passion is for the elderly and delivering person centred care, the ability to listen and deliver what is important to the residents is her mission statement.


Frequently Asked Questions about Drumconner Home Bournemouth

What types of Care is Drumconner Home Bournemouth registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Drumconner Home Bournemouth provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Drumconner Home Bournemouth have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Drumconner Home Bournemouth?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drumconner Home Bournemouth to the centre of Bournemouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.