Drumconner Care Home (with Nursing) is an attractive recently refurbished period house set in prize-winning gardens within walking distance of Westbourne and the sea. There are 10 brand new luxurious bedrooms, with overhead hoists, electric profiling beds, seating areas, and ‘wet’ rooms with shower facilities. They offer a very high standard of care to both elderly and younger clients, for both permanent, convalescent and respite care. Drumconner has an outstanding reputation within the local community. Staff aim to enable residents to live as fully as possible with skilled care in an environment that fosters dignity, compassion, self-respect, independence, comfort and security. The Matron/Manager runs the Home in a very professional manner; with the residents’ best interests at heart, as she firmly believes that Drumconner is their ‘home’ Drumconner has a highly qualified Complementary Therapist who visits regularly, at no extra charge, which is another of Drumconner’s unique points.
Owner: Drumconner Homes Ltd
Person in charge: Jenna May (Matron/Manager)
Local Authority / Social Services: Bournemouth Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: AIDS/HIV • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Pre-admission assessment to be carried out. Ages 18+.
Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish, Tagalog
Single Rooms: 34
Shared Rooms: 1
Rooms with ensuite WC: 35
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Drumconner: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Drumconner is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Drumconner in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.597 for Drumconner is calculated as follows: ( (44 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Drumconner is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.2 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Drumconner has a Review Score of 9.4 (9.430) from 6 Reviews
Review submitted from a Postal Card by V S (Daughter of Resident) on Monday 15 January 2018. Relates to December 2017.
My mother resided at Drumconner for five and a half years. The staff were exceptional, not only caring for my mother but also the family. She was treated with dignity, kindness, patience and friendliness. Her room was always kept clean, tidy and welcoming. Although my mother passed away earlier this year I like to visit the staff which I did today.
How likely would you be to recommend Drumconner? Extremely Likely
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Jenna May, Manager at Drumconner responded to this review on 15 Jan 2018:
Thank you for taking the time to complete the review card. We are very grateful, and I will be sure to feed this back to the staff who were supporting your mother. Kind regards and many thanks
Review submitted from a Postal Card by Helen B (Niece of Resident) on Monday 8 January 2018. Relates to December 2017.
Nothing could have been better. Warm, friendly helpful, caring staff in a clean and nice atmosphere. The catering was exceptional. Our uncle was a very happy chappie. For him, sitting in his room able to see the sea was the icing on the cake.
How likely would you be to recommend Drumconner? Extremely Likely
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Review submitted from a Postal Card by A C (Daughter of Resident) on Friday 8 December 2017. Relates to October 2017.
Drumconner is run efficiently. The staff are friendly and extremely capable. They treat all the residents with kindness, compassion and respect. No request is too much. The home gives off an air of calmness along with a friendly atmosphere. I know my relative is safe and well cared for, and in a good place.
How likely would you be to recommend Drumconner? Extremely Likely
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Jenna May, Manager at Drumconner responded to this review on 11 Dec 2017:
Thank you for your kind comments. I will be sure to pass on your comments to the team. Kind regards, Jenna (Home Manager)
Review submitted from a Postal Card by S J (Son of Resident) on Tuesday 28 November 2017. Relates to October 2017.
I am very pleased with the care that my mother receives at Drumconner. The staff were all friendly and conscientious. The home is kept clean and tidy at all times.
The only negative comments are that the decor is chosen by the owner who does not consult the staff or the residents. The decor is fussy, over patterned and of poor taste. Everyone would prefer plain carpets, neutral tones and pastel shades.
How likely would you be to recommend Drumconner? Extremely Likely
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Review submitted from a Postal Card by M T (Son of Resident) on Tuesday 7 November 2017. Relates to October 2017.
The staff and nurses are all extremely friendly and kind. Everyone is very helpful. Overall the standard of care is very good and very attentive.
How likely would you be to recommend Drumconner? Likely
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Review submitted from a Postal Card by Nick D (Son of Resident) on Friday 13 October 2017. Relates to September 2017.
In general, Drumconner is a very well run, friendly and decent home.
The building itself is very old and in need of some modernisation, including double glazing to be fitted in some rooms.
How likely would you be to recommend Drumconner? Extremely Likely
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