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Drumconner Home Bournemouth

20 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR
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The catering was exceptional.Helen B(Niece of Resident/Service User)
Drumconner Home Bournemouth, Bournemouth
They treat all the residents with kindness, compassion and respect.A C(Daughter of Resident/Service User)
Drumconner Home Bournemouth, Bournemouth
every step of the way was perfect in every way.Nicholas D(Son of Resident/Service User)
Drumconner Home Bournemouth, Bournemouth

Drumconner Care Home (with Nursing) is an attractive period house, set in prize-winning gardens within walking distance of Westbourne and the sea. There are 10 brand new luxurious bedrooms, with overhead hoists, electric profiling beds, seating areas, and ‘wet’ rooms with shower facilities. They offer a very high standard of care to both elderly and younger clients, for both permanent, convalescent and respite care.

Drumconner has an outstanding reputation within...  

Care Provided by Drumconner Home Bournemouth

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,800£1,450 - £1,800
Nursing Care£1,450 - £1,800£1,450 - £1,800

Contact Drumconner Home Bournemouth to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hannah Guyan (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (27)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Open hours of visiting

Parking

  • Car Parking on site

Drumconner Home Bournemouth Reviews (36)

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9.6

Drumconner Home Bournemouth has a Review Score of 9.6 (9.586) out of 10, based on 10 reviews in the last 2 years. Over all time Drumconner Home Bournemouth has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Carol W (Friend of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

Lovely home near the sea, my friend had a room near the front with lovely sea air and view. The staff are very caring and they have some great staff that checked on her night and day. Food is very good and they would prepare us both lunch when I visit, they would cater to her needs if she didn’t want a big meal in the evening.

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Review from W S (Grandson of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

I wanted to write this review for Drumconner Bournemouth as a way of showing my appreciation for how they cared for my late grandmother. They went above and beyond with the care they gave her and made sure she felt like she was still living at home! One thing which really stood out to me was due to my grandmother's poor eyesight and not being able to see her TV, the management bought her a brand new 43" new TV with no questions asked. This to me is outstanding service. One of her many enjoyments besides watching her new TV was her love of food. The catering facilities ar the home was fantastic. Overall I would highly recommend this home to anyone and wish I could stay there myself.

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Review from Karen G (Daughter of Resident) published on 8 September 2020 Submitted via Website
Overall Experience

My father went into care at Drumconner just after residents were not allowed visitors and it was a difficult time for the family. The staff at Drumconner are lovely nothing is too much trouble and they are looking after Dad very well. He is now settling in well and making friends among the residents and staff. Hoping we can visit him soon but glad my mum can now visit once a week.

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Review from S C (Daughter of Resident) published on 8 September 2020 Submitted via Postal Card
Overall Experience

Staff are very pleasant and always keep me up to date with Dad if he should have an accident.

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Review from Kevin P (Friend of Resident) published on 11 August 2020 Submitted via Postal Card
Overall Experience

My friend has been at Drumconner for nearly three years. He has always received the highest quality care by dedicated, caring and kind staff members. As his care needs have increased, the care plan has been adapted to meet his requirements. Drumconner is kept to high cleaning standards and the gardens are beautifully maintained, but it's the exceptionally welcoming and caring staff that make Drumconner so special.

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Review from H M (Next of Kin) published on 7 August 2020 Submitted via Postal Card
Overall Experience

We are very happy with the service, care and commitment that the resident receives. The staff are always there to chat with him and keep him content.

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Review from Hugh H (Resident / Service User) published on 23 July 2020 Submitted via Postal Card
Overall Experience

I have been a resident since November 2017. It is difficult to recruit staff since. The staff all look happy and help each other in other jobs that are short. Staff is very helpful to residents.

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Review from Nicholas D (Son of Resident) published on 12 September 2019 Submitted via Website
Overall Experience

My mother was a resident at Drumconner for three and a half years, and every step of the way was perfect in every way. All of the staff are so lovely, caring, understanding and friendly. They also all get on with each other in a way I've not seen in most care homes before. Mum had her ups and downs due to her mental illness, but the carers and nurses there made every day better for her. Amazing work.

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Review from Jim P (Son of Resident) published on 14 August 2019 Submitted via Postal Card
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The staff are so very attentive and make life simple for my Mum.

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Review from V G (Sister of Resident) published on 19 July 2019 Submitted via Postal Card
Overall Experience

Our sister spent the last few weeks of her life in care and comfort. Her needs were met daily and nothing was too much trouble for the staff. The nurses were amazing, not only to her but to her family. We felt confident that she was in caring hands. The home was lovely, clean and welcoming. We only have good things to say about our experience at Drumconner.

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Review from I H (Son of Resident) published on 19 July 2019 Submitted via Postal Card
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My mother came to Drumconner from independent living after a back injury. The staff have shown great care and understanding and have restored her back to health.

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Review from S J (Son of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience
I am very pleased with the care that my mother receives at Drumconner. The staff were all friendly and conscientious. The home is kept clean and tidy at all times.

The only negative comments are that the decor is chosen by the owner who does not consult the staff or the residents. The decor is fussy, over patterned and of poor taste. Everyone would prefer plain carpets, neutral tones and pastel shades.

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Review from Helen B (Niece of Resident) published on 23 January 2018 Submitted via Postal Card
Overall Experience

Nothing could have been better. Warm, friendly helpful, caring staff in a clean and nice atmosphere. The catering was exceptional. Our uncle was a very happy chappie. For him, sitting in his room able to see the sea was the icing on the cake.

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Review from V S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card
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My mother resided at Drumconner for five and a half years. The staff were exceptional, not only caring for my mother but also the family. She was treated with dignity, kindness, patience and friendliness. Her room was always kept clean, tidy and welcoming. Although my mother passed away earlier this year I like to visit the staff which I did today.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for taking the time to complete the review card. We are very grateful, and I will be sure to feed this back to the staff who were supporting your mother. Kind regards and many thanks

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Review from A C (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card
Overall Experience

Drumconner is run efficiently. The staff are friendly and extremely capable. They treat all the residents with kindness, compassion and respect. No request is too much. The home gives off an air of calmness along with a friendly atmosphere. I know my relative is safe and well cared for, and in a good place.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for your kind comments. I will be sure to pass on your comments to the team. Kind regards, Jenna (Home Manager)

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Review from M T (Son of Resident) published on 7 November 2017 Submitted via Postal Card
Overall Experience

The staff and nurses are all extremely friendly and kind. Everyone is very helpful. Overall the standard of care is very good and very attentive.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 January 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

Accreditations

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Meet the Team (1)

Hannah Guyan
Hannah GuyanJob Title:Matron/ManagerJoined: 2021

Hannah has worked in the industry for over 10 years now and for the last 8 as a Matron/Manager, she is a fully qualified nurse and completed her training 12 years ago. Her passion is for the elderly and delivering person centred care, the ability to listen and deliver what is important to the residents is her mission statement.

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