Drumconner Home Bournemouth

20 Poole Road, Westbourne, Bournemouth BH4 9DR
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9.8 32 Reviews
  • Drumconner Home Bournemouth, Bournemouth
Drumconner Care Home (with Nursing) is an attractive period house, set in prize-winning gardens within walking distance of Westbourne and the sea. There are 10 brand new luxurious bedrooms, with overhead hoists, electric profiling beds, seating areas, and ‘wet’ rooms with shower facilities. They offer a very high standard of care to both elderly and younger clients, for both permanent, convalescent and respite care.

Drumconner has an outstanding reputation within the local community. Staff aim to enable residents to live as fully as possible with skilled care in an environment that fosters dignity, compassion, self-respect, independence, comfort and security. To find out more visit Drumconner's website or call now.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1800
  • Self-Funded Nursing Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1450 – £1797
  • RESPITE Self-Funded Nursing Care: £1450 – £1800

These prices are only a guideline, please contact Drumconner Home Bournemouth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hannah Guyan (General Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment to be carried out
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (27)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Open hours of visiting

Parking

  • Car Parking on site

Drumconner Home Bournemouth Reviews (32)

Total of 32, showing 21-32
9.8

Drumconner Home Bournemouth has a Review Score of 9.8 (9.836) out of 10, based on 11 reviews in the last 2 years. Over all time Drumconner Home Bournemouth has 32 reviews.

Overall Experience

  • 27
  • 5
  • 0
  • 0
  • 0

Date Published

32
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5
11
21

Review from Kevin P (Friend of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Drumconner for nearly three years. He has always received the highest quality care by dedicated, caring and kind staff members. As his care needs have increased, the care plan has been adapted to meet his requirements. Drumconner is kept to high cleaning standards and the gardens
are beautifully maintained, but it's the exceptionally welcoming and caring staff that make Drumconner so special.

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Review from H M (Next of Kin) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service, care and commitment that the resident receives. The staff are always there to chat with him and keep him content.

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Review from Hugh H (Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since November 2017. It is difficult to recruit staff since. The staff all look happy and help each other in other jobs that are short. Staff is very helpful to residents.

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Review from Nicholas D (Son of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Drumconner for three and a half years, and every step of the way was perfect in every way. All of the staff are so lovely, caring, understanding and friendly. They also all get on with each other in a way I've not seen in most care homes before. Mum had her ups and downs
due to her mental illness, but the carers and nurses there made every day better for her. Amazing work.

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Review from Jim P (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so very attentive and make life simple for my Mum.

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Review from I H (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Drumconner from independent living after a back injury. The staff have shown great care and understanding and have restored her back to health.

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Review from V G (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister spent the last few weeks of her life in care and comfort. Her needs were met daily and nothing was too much trouble for the staff. The nurses were amazing, not only to her but to her family. We felt confident that she was in caring hands. The home was lovely, clean and welcoming. We only
have good things to say about our experience at Drumconner.

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Review from S J (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my mother receives at Drumconner. The staff were all friendly and conscientious. The home is kept clean and tidy at all times.
The only negative comments are that the decor is chosen by the owner who does not consult the staff or the residents. The decor is fussy,
over patterned and of poor taste. Everyone would prefer plain carpets, neutral tones and pastel shades.

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Review from Helen B (Niece of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing could have been better. Warm, friendly helpful, caring staff in a clean and nice atmosphere. The catering was exceptional. Our uncle was a very happy chappie. For him, sitting in his room able to see the sea was the icing on the cake.

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Review from V S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resided at Drumconner for five and a half years. The staff were exceptional, not only caring for my mother but also the family. She was treated with dignity, kindness, patience and friendliness. Her room was always kept clean, tidy and welcoming. Although my mother passed away earlier this
year I like to visit the staff which I did today.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for taking the time to complete the review card. We are very grateful, and I will be sure to feed this back to the staff who were supporting your mother. Kind regards and many thanks

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Review from A C (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drumconner is run efficiently. The staff are friendly and extremely capable. They treat all the residents with kindness, compassion and respect. No request is too much. The home gives off an air of calmness along with a friendly atmosphere. I know my relative is safe and well cared for, and in a good
place.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for your kind comments. I will be sure to pass on your comments to the team. Kind regards, Jenna (Home Manager)

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Review from M T (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and nurses are all extremely friendly and kind. Everyone is very helpful. Overall the standard of care is very good and very attentive.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Drumconner Home Bournemouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Drumconner Home Bournemouth is calculated as follows: ( (108 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Drumconner Home Bournemouth is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Hannah Guyan

Job Title: Matron/Manager

Joined: 2021

Hannah has worked in the industry for over 10 years now and for the last 8 as a Matron/Manager, she is a fully qualified nurse and completed her training 12 years ago. Her passion is for the elderly and delivering person centred care, the ability to listen and deliver what is important to the residents is her mission statement.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drumconner Home Bournemouth to verify any information. View our terms and conditions. Drumconner Home Bournemouth has an Enhanced Service - more info.