Windsor Court Care Home, Bournemouth, Dorset
Windsor Court Care Home, Bournemouth, Dorset
Windsor Court Care Home, Bournemouth, Dorset

Set in beautiful gardens, Windsor Court is an exclusive residential care home, close to leafy Meyrick Park and within easy access of the seaside and the centre of Bournemouth. Windsor Court is warm and welcoming, offering a compassionate approach to the personal care and attention of older people giving them real quality of life in a friendly caring atmosphere.

During 2017, an ambitious refurbishment programme has been undertaken to ensure that all modern facilities are available to residents and the quality of care is enhanced. The first of the new rooms are available from November.

Windsor Court is part of Beritaz Care, a dynamic family-owned group with extensive experience and a reputation for providing the high level of care and support that they themselves would want for their own relatives. Family and friends have peace of mind in the knowledge that residents are in a happy and safe environment. All the team undertake regular on-going continuing professional development to ensure the highest possible standards are maintained.

Short-term care, rehabilitation and long-term permanent care for older people and for those with dementia are offered. Accommodation is provided in private single rooms, with en-suite facilities. Residents are encouraged to bring their own familiar and treasured items into their rooms so they may settle comfortably.

In addition to the stunning gardens at Windsor Court Care Home, there are lounges where residents can relax and the Library Lounge gives direct access to the patio and landscaped gardens. En-suite rooms, with telephone and television points, offer all the necessary equipment for residents. There is a dedicated activities room and an activities co-ordinator who offers a full programme of events tailored to the individual needs of residents.

There are regular visits from a hairdresser chiropodist, optician, and dentist. Physiotherapy can be arranged.

Group: Beritaz Care

Person in charge: Lesley Stickland (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Portuguese

Single Rooms: 48

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £700 – £1200 (These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors do not need an appointment to view the home, but if they would like to meet the friendly manager, Lesley, they should ring ahead to ensure she is available.

Parking:

There is a private car park to the front of the building and plenty of on-street parking nearby.

Latest Care Quality Commission* Report on Windsor Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 14 Nov 2017

We currently have 2 rooms available. You are very welcome to come and visit our home at any time but previous booking is recommended if you would like to met our friendly manager. Please contact us on 01202 554 637.

Reviews

8 Windsor Court Care Home has a Review Score of 8 (7.979)

The Review Score of 8 (maximum of 10) for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Windsor Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Windsor Court Care Home is calculated as follows: ( (30 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.458 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.6 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor Court Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

Fantastic home! Couldn’t have asked for a better home for my dad. Initially, I was very wary, as Dad didn’t want to be there and was very anxious (due to his dementia), he had a period of being very stressed and sometimes verbally aggressive to the staff. They took it all in their stride, calming him down and keeping us informed when they thought it was necessary.

Everyone there from the handyman to the chefs, care staff, cleaners, manager, is so friendly and open, nothing is too much for them and my Dad gets the best care from everyone. They even put up with his dodgy sense of humour!

Dad asked this week how long he was allowed to stay at Windsor Court. We told him ‘for ever’ and he was so happy. That is, in my opinion, the best review that this home could have.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I became familiar with Windsor Court Care Home when my late father-in-law was placed there.
As a result, I placed my own father there and he has received similar good treatment.
The management are always responsive to concerns and the staff are helpful. The food is excellent.
In the past, the home has experienced some problems but now they are resolved with new owners.
Despite all the problems that old age care involves, I have always felt that my father was well looked after.
If I have had any worries these have been dealt with in a friendly and efficient manner.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mother has been a resident for over three years at Windsor Court and I have never had any thought that it was not the right place for her. All the staff from management to carers, from kitchen to cleaners are friendly and helpful. My mother is very happy which says it all.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has improved in many ways since becoming a resident at Windsor Court. She was having palliative care being turned regularly. Now she is knitting, reading and taking part in all activities. Her ulcerated leg has healed after eight years. The family believed her to be dying. She is like a new person now. The manager is amazing with her and all other residents. The staff are first class. I know my mother is safe and extremely well looked after.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Windsor Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

November 2016

Manager of the Year Care Home 2016

Recipient: Beritaz Care

Date: Friday 18 Nov 2016

more details

Job Vacancies

Staff Profiles

Lesley

Lesley Stickland

Job Title: Manager

Description:

Lesley leads a skilled and professional team delivering consistently high quality care. Windsor Court, is a forward thinking and dynamic company offering real career opportunities for anyone for a passion for Care.
We're always pleased to hear from outstanding individuals wishing to join our team.

Brenda

Brenda Rimmer

Job Title: Care Assistant

Joined: 2008

Description:

Brenda has been working at Windsor Court for over 8 years. Brenda makes a difference to the lives of the residents by ensuring that they are well looked after and have everything that they need. She has completed both her NVQ Levels 2 and 3 whilst working at Windsor Court. Brenda has also mentored many staff in the home. She loves the training and support she receives as well as the new equipment recently bought for Windsor Court. When not at Windsor Court she likes to spend time with her family and to indulge in crusty bread with cheese when she can.

Caroline

Caroline Martin

Job Title: Care Assistant

Joined: 2003

Description:

Caroline has worked at Windsor Court for at least 15 years and has seen many changes inside the home. She has both her NVQ Levels 2 & 3 and works only 18 hours a week. Caroline enjoys the ongoing training that is provided in the home and the opportunities to undertake distance learning courses. Caroline would like to learn new skills and carry on working as part of a dedicated teamat Windsor Court and says that she would recommend Windsor Court to anyone who wants to work in Health Care. When not at work she loves spending time with her family.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Windsor Court Care Home