Eagles Mount Care Home

25 Birds Hill Road, Poole BH15 2QJ
Review Us
9.9 49 Reviews
  • Eagles Mount Care Home, Poole
Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.

Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor features balconies that overlook the stunning Poole Harbour and Brownsea Island, providing residents with breath taking views and moments of relaxation.

However, what truly sets Eagles Mount apart is the specialised approach to dementia care. The compassionate team is highly trained and experienced in providing personalised support tailored to the unique needs of individuals living with dementia. From engaging activities designed to stimulate cognitive function to a supportive environment that fosters a sense of belonging, they strive to enhance the quality of life for every resident under their care.

At Eagles Mount, the team understands the challenges that come with dementia, and is committed to providing a safe, comfortable, and nurturing environment where residents can thrive. Join the team at Eagles Mount, where specialised dementia care meets compassionate support, creating a home where residents and their families feel valued and supported every step of the way.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

The weekly charges start at £1,300, but they may vary depending on the assessment conducted by the home.

These prices are only a guideline, please contact Eagles Mount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (64)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.

Parking

  • Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.

Eagles Mount Care Home Reviews (49)

Total of 49, showing 1-20
9.9

Eagles Mount Care Home has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Eagles Mount Care Home has 49 reviews.

Overall Experience

  • 42
  • 5
  • 1
  • 1
  • 0

Date Published

49
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5
13
36

Review from M B (Granddaughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will say everything has been wonderful and I would recommend this care home to anyone.

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Review from Rainbow C (Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just moved into Eagles Mount and it is really good I am very surprised. The staff are great and the food is great too.

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Review from P B (Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is really good I am comfortable in my room. I go to activities when I want. My food is good and they take care of me.

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Review from M C (Grandson of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my grandad is receiving, the home is great with a family atmosphere. I usually have lunch with him and they always welcome me and food is good. I recommend to anyone looking for care.

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Review from R M (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Eagles has been a great home for me. I enjoy the activities, the trips out are lovely. The food is nice and I can request what I like. The carers are friendly. I am very fond of my room and the beautiful view of the surroundings.

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Review from M T (Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved in I have nothing but good things to say about this home. The carers treat me really well. I enjoy the trips and days out. My room has a lovely view.

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Review from J T (Friend of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was warmly greeted by the Home Manager, who welcomed me to the home and asked me to sign in. The home was clean and smelt fresh and I was shown to the room and offered a cup of tea. Everyone I met was caring and really attentive to my friend whom I was visiting. I would highly recommend this home
to anyone who is looking to care of a loved one. 10/10

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Review from P H (Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eagle Mount is a very good care home. The coffee shop looks very good I like to go there. I like to go places on the bus and the carers treat me well. My carer is good, kind and treats me well. I have no complaints.

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Review from Heidi L (Friend of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my friend a number of time, the staff at Eagles Mount are all very friendly and always willing to help and support when I need it. There is a lovely coffee shop in the home that we use when we want to a bit to eat and lots of activities that we can join in with.

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Review from S B (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't recommend Eagles Mount Care Home highly enough. Mum was really worried and anxious about moving in and the whole team made her feel special and welcome. We were worried about leaving mum, but she was so happy we worried needlessly, we would like to thank the Manager and the whole team for everything
they have done.

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Review from S Y (Sister of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the memory hour was really beneficial to residents. It was well presented using photographs of days gone by and discussing how we lived at that time of our childhood. It engaged everyone present. Lovely home.

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Review from J S (Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Eagles, everyone is lovely and looks after me well.

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Review from L H (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eagles is a good home.
I like my room and everyone in the home.
The activities are good, in fact, they are great.
I like the driver, when we go out to different places.
My room is good, and I have Internet and Disney on my TV.
Also, I like the food.
Eagles is excellent.

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Review from P A (Friend of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eagles Mount care home provided excellent facilities for all residents. The staff are most polite and helpful at all times. The rooms are spacious and well-presented with quality fittings and decoration.
The food, breakfast, lunch and supper are also good with many varieties of meat, fish, chips and
vegetables etc. The in-house chef will also serve any of your requirements. Prescriptions are dealt with excellently by the floor supervisors. In general, this care home meets all of the professional service requirements.

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Review from L S (Friend of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Pre-booked a visit for today (26/3/22), upon our arrival we were greeted by a very harassed unkempt member of staff (extremely poor representative of what I understand to be a luxury care home). She advised we could not visit because of a Covid outbreak. No phone call had been made to us beforehand
and having had a 1.5 hour journey this was extremely upsetting., particularly as the resident was expecting us and looking forward to our visit. Having read the guidance in full dated 22/3/22, I am not convinced that they were correct in their actions. We were not offered any option, e.g. a pod visit, window visit, etc. which the guidance suggests could have taken place. I appreciate the difficulties that they have in dealing with Covid but the resident we were there to see is bed bound and therefore not mixing with other residents - we were Covid negative so there was no genuine reason to refuse the visit!

Reply from Juliana Brasil, Associate Director of Digital Operations at Eagles Mount Care Home

We are sorry to hear of your difficulties when visiting Eagle's Mount. We completely understand how frustrated you were when you couldn't see your friend. I confirm that an investigation into this matter took place. Unfortunately, when you booked the visit, you didn't share your contact details with the home, and for that reason, we couldn't contact you to inform you that the house was closed as we did with other family members. This doesn't sound like the visitor experience we try to provide to our visitors. We are also sorry you felt that the manager wasn't at the expected standards; COVID takes much strength from the team, and having an outbreak makes things more complex. Nevertheless, we are very grateful for the feedback. We also investigated why you were not allowed to visit, and I'm happy to confirm that the home followed all the rules that are in place by the government. I believe the home manager contacted you and explained. Our apologies again for any inconvenience caused.

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Review from Mark P (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful!

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Review from Gemma P (Granddaughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Nanny was admitted to Eagles Mount in February 2021, it's been really hard not being able to see her face to face. However, pod visits have been great. Finally, the lockdown has lifted a little, and we have been able to see Nanny in-person taking all necessary precautions. We have been made to
feel extremely welcome and had an extremely enjoyable visit. The best part of the visit was seeing Nanny give her great-grandson his birthday present from her, and we have some lovely photo's of them together.

Reply from Juliana Brasil, IT & Marketing at Eagles Mount Care Home

We are happy that you feel like that, Gemma.
Thank you for the lovely reviews and kind words.

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Review from B M (Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here not long, but I really like the people.

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Review from I W (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed and have also been well looked after by all carers since I came to Eagles Mount.

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Review from B H (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Eagles Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Eagles Mount Care Home is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.903 Points relating to the number of positive Reviews for Eagles Mount Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 13 Positive Reviews ÷ 14.4 = 0.903

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Jacqueline

Jacqueline Macon

Job Title: Home Manager at Eagles Mount

Joined: 2023

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.

Frequently Asked Questions about Eagles Mount Care Home

What types of Care is Eagles Mount Care Home registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eagles Mount Care Home have?

There are 64 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Eagles Mount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eagles Mount Care Home to the centre of Poole?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eagles Mount Care Home to verify any information. View our terms and conditions. Eagles Mount Care Home has an Enhanced Service - more info.