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Eagles Mount Care Home

25 Birds Hill Road, Poole, Dorset BH15 2QJ
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I will say everything has been wonderful and I would recommend this care home to anyoneM B(Granddaughter of Resident/Service User)
Eagles Mount Care Home, Poole
Everyone I met was caring and really attentive to my friend whom I was visitingJ T(Friend of Resident/Service User)
Eagles Mount Care Home, Poole
the whole team made her feel special and welcomeS B(Daughter of Resident/Service User)
Eagles Mount Care Home, Poole

Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.

Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor...  

Care Provided by Eagles Mount Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

The weekly charges start at £1,300, but they may vary depending on the assessment conducted by the home.

Contact Eagles Mount Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Fernanda Ramari (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (64)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.

Parking

  • Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.

Eagles Mount Care Home Reviews (56)

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9.5

Eagles Mount Care Home has a Review Score of 9.5 (9.543) out of 10, based on 12 reviews in the last 2 years. Over all time Eagles Mount Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from L P (Daughter of Resident) published on 23 June 2026 Submitted via Postal Card
Overall Experience

Eagles has been the perfect home for dad, just what we needed. The whole process from first enquiry to booking dad in has been smooth. The team there have also helped me through a hard time recently. Thank you everyone at the home!

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

Thank you so much for your kind words and for taking the time to leave a review. Your feedback will be shared with the whole team, who will be thrilled to know they have made a difference. Thank you for trusting us with your dad's care and for being part of the Eagles Mount family.

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Review from Jan C (Daughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

I am always apprehensive and unsettled about visiting my mum , concerned on how she will be when I visit , she has been in Eagles Mount for 6 years , but today on Mothering Sunday , Gary met me , took me to my mother , settled me in and because of that I had a very positive happy visit , mum was being cheeky and so happy , I cannot tell you the difference it made having Gary know I was nervous and helped me with the visit

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

We understand how difficult visits can sometimes feel, so it's wonderful to hear that Gary was able to support you and help you feel at ease. We're so pleased you had such a positive visit!

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Review from Colin B (Son of Resident) published on 3 March 2026 Submitted via Website
Overall Experience

Mum is living her best life now she is resident at Eagles Mount, the care is excellent and she takes part in nearly all the activities. A special mention to the Activities Team there, who are fabulous. The residents and staff are very welcoming and love it when we visit with our 2 dogs.

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

Thank you so much for your lovely review. Were delighted to hear your mum is living her best life at Eagles Mount and enjoying the activities on offer. Our Activities Team will be thrilled with the special mention. We always love welcoming you and your two wonderful dogs when you visit!

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Review from Taya M (Mother of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Eagles Mount Care Home offers high-quality care, tailored to meet the individual needs of their residents. My family and I have been very impressed with the overall care and attention provided at this home. What makes this place special is the environment of family and familiarity. Those who work there are caring and responsive and helped our family during a difficult time.

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

Thank you so much for your kind and thoughtful feedback. We are truly grateful that you took the time to share your experience.

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Review from Scott S (Son of Resident) published on 23 September 2025 Submitted via Postal Card
Overall Experience

A lovely care home looking after my mum. Very happy with the positive + happy dedicated staff. All lovely in particular, Naomi, Jacqui, Becks, Sally + Jess, who makes the best toasted sandwiches! My mum is happy = I am hapy!

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

Thank you so much for your kind words, we love to hear it!

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Review from Andre L (Son of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience
The transition from the family home, for my mum, to eagles has been organic, and a wonderful experience, during the past fifteen months.

All staff are enthused, happy and offer exceptional standards of care. Directors and management are available, willing to listen and empathetic. There is always a lovely atmosphere - and for both my mum + me it feels like an extended family. We couldn't be happier!

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Review from M M (Son of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Mum is very happy at Eagles Mount Care Home. She is loving the food and activities. Staff have been amazing too.

Reply from Tori Kerr, Family liaison at Eagles Mount Care Home

Thank you for your lovely feedback! We're really pleased to hear it.

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Review from M B (Granddaughter of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

I will say everything has been wonderful and I would recommend this care home to anyone.

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Review from Rainbow C (Resident / Service User) published on 19 December 2024 Submitted via Postal Card
Overall Experience

I have just moved into Eagles Mount and it is really good I am very surprised. The staff are great and the food is great too.

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Review from P B (Resident / Service User) published on 19 December 2024 Submitted via Postal Card
Overall Experience

This place is really good I am comfortable in my room. I go to activities when I want. My food is good and they take care of me.

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Review from M C (Grandson of Resident) published on 18 December 2024 Submitted via Website
Overall Experience

Very happy with the care my grandad is receiving, the home is great with a family atmosphere. I usually have lunch with him and they always welcome me and food is good. I recommend to anyone looking for care.

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Review from R M (Respite Resident) published on 2 September 2024 Submitted via Postal Card
Overall Experience

Living at Eagles has been a great home for me. I enjoy the activities, the trips out are lovely. The food is nice and I can request what I like. The carers are friendly. I am very fond of my room and the beautiful view of the surroundings.

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Review from M T (Resident / Service User) published on 31 July 2024 Submitted via Postal Card
Overall Experience

Since I moved in I have nothing but good things to say about this home. The carers treat me really well. I enjoy the trips and days out. My room has a lovely view.

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Review from J T (Friend of Resident) published on 29 July 2024 Submitted via Website
Overall Experience

I was warmly greeted by the Home Manager, who welcomed me to the home and asked me to sign in. The home was clean and smelt fresh and I was shown to the room and offered a cup of tea. Everyone I met was caring and really attentive to my friend whom I was visiting. I would highly recommend this home to anyone who is looking to care of a loved one. 10/10

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Review from P H (Resident / Service User) published on 26 July 2024 Submitted via Postal Card
Overall Experience

Eagle Mount is a very good care home. The coffee shop looks very good I like to go there. I like to go places on the bus and the carers treat me well. My carer is good, kind and treats me well. I have no complaints.

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Review from Heidi L (Friend of Resident) published on 27 June 2024 Submitted via Website
Overall Experience

Having visited my friend a number of time, the staff at Eagles Mount are all very friendly and always willing to help and support when I need it. There is a lovely coffee shop in the home that we use when we want to a bit to eat and lots of activities that we can join in with.

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Review from S B (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Couldn't recommend Eagles Mount Care Home highly enough. Mum was really worried and anxious about moving in and the whole team made her feel special and welcome. We were worried about leaving mum, but she was so happy we worried needlessly, we would like to thank the Manager and the whole team for everything they have done.

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Review from S Y (Sister of Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience

I felt the memory hour was really beneficial to residents. It was well presented using photographs of days gone by and discussing how we lived at that time of our childhood. It engaged everyone present. Lovely home.

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Review from J S (Resident / Service User) published on 22 April 2024 Submitted via Postal Card
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I love living at Eagles, everyone is lovely and looks after me well.

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Review from L H (Resident / Service User) published on 18 March 2024 Submitted via Postal Card
Overall Experience
Eagles is a good home.
I like my room and everyone in the home.
The activities are good, in fact, they are great.
I like the driver, when we go out to different places.
My room is good, and I have Internet and Disney on my TV.
Also, I like the food.

Eagles is excellent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 October 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Eagles Mount Care Home.

Upcoming Events

There are no upcoming events for Eagles Mount Care Home.

Awards / Recognitions (4)

  • 30 Jan 2026Recipient: Kanesbury Care
  • 31 Jan 2025Recipient: Kanesbury Care
  • 20 Mar 2020Recipient: Eagles Mount Care Home

Accreditations

There are no accreditations posted yet for Eagles Mount Care Home.

Meet the Team (1)

Jacqueline Macon
Jacqueline MaconJob Title:Home Manager at Eagles MountJoined: 2023

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.

Frequently Asked Questions about Eagles Mount Care Home

What types of Care is Eagles Mount Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eagles Mount Care Home have?

There are 64 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Eagles Mount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Eagles Mount Care Home to the centre of Poole?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eagles Mount Care Home to verify any information. View our terms and conditions. Eagles Mount Care Home has an Enhanced Service -more info.