Birds Hill Nursing Home, Poole, Dorset
Birds Hill Nursing Home, Poole, Dorset
Birds Hill Nursing Home, Poole, Dorset

Birds Hill Nursing Home is a family-owned and run nursing home, located next to Longfleet House Surgery.

Birds Hill has panoramic views that span across Poole Harbour to the nature reserve of Brownsea Island, with balconies on each floor.

The home is divided into three separate nursing units that run completely independently of each other.

Merlin and Starling Units are devoted to the needs of those clients requiring general care in a pleasant and therapeutic environment.
Nightingale Unit is specially equipped and staffed to cater for the older person with memory and cognitive impairment conditions.

Group: Luxury Care Group Ltd

Person in charge: Angela Gibbs (Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 55+.

Single Rooms: 60

Shared Rooms: 6

Rooms with ensuite WC: 52

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Birds Hill Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Birds Hill Nursing Home has a Review Score of 9.2 (9.159)

The Review Score of 9.2 (maximum of 10) for Birds Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Birds Hill Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Birds Hill Nursing Home is calculated as follows: ( (62 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 114 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.694 Points relating to the number of positive Reviews for Birds Hill Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14.4 Target = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birds Hill Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birds Hill Nursing Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother was admitted to Bird Hill on 16/2/17 from a care home as they were unable to cope with her aggressive and uncooperative behaviour. Within a few days, the loving, caring, affectionate, skilled care staff at Birds Hill had turned this around and she returned to her old self despite her continued disabilities. I went to see her every morning as I always had so I saw exactly how the staff treated the residents. It was wonderful to see the respect and patience they showed to all.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was only resident at Birds Hill for a matter of 10 days but the end of life care she received was excellent. All the nursing staff cared with just the right balance of professionalism, care and compassion. I highly recommend Birds Hill.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Mostly mother is being looked after very well. She is clean and happy and enjoys most of the activities provided. Her room is nice and the staff are helpful and pleasant. Her nursing needs are attended to.
However, over the past few weeks, the quality of the food has deteriorated and on several occasions, has been cold when served to the resident. On another occasion, a spider was found in the food and shown to the sister.

How likely would you be to recommend Birds Hill Nursing Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum moved to Birds Hill a month ago. My sister and I have been very pleased with her care and the way she has settled here. All the staff are extremely kind, caring and very friendly.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

My husband has only been in the care home for 3 weeks. Everything has been done to provide his comfort.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

We are just so happy with all that Birds Hill does for mum. There is just happiness and joy shown about the home with plenty of activities and one to one care as part of normal life here.
We could never have imagined being able to have mum cared for in such a wonderful home.
Our heartfelt thanks to all the staff, management and service staff for a 'Home' rather than any form of establishment.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All good, but we would like to see more entertainment for the residents. They react well to the singer who visits. So would love to see more singers that the residents can get involved with.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very soon after mum went into Birds Hill Nursing Home I noticed a positive change in her. Thanks to the dedication and high level of care and commitment from the staff her mood and general well-being changed. The attention she receives together with a recognition fo her particular needs has given the family great peace of mind. There is a lovely family atmosphere at Birds Hill where the staff are all happy and willing to help. I would recommend without hesitation.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always courteous, helpful and eager to please. My dad is well looked after and his needs are well catered for.
Bedrooms are clean and inviting.
No bad points.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very satisfied with the all round care my brother is receiving.
He is happy, content and is better than I have seen in the last 10years.
I have recommended Birds Hill to a number of people.

How likely would you be to recommend Birds Hill Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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