
I will say everything has been wonderful and I would recommend this care home to anyoneM B(Granddaughter of Resident/Service User)

Everyone I met was caring and really attentive to my friend whom I was visitingJ T(Friend of Resident/Service User)

the whole team made her feel special and welcomeS B(Daughter of Resident/Service User)

I will say everything has been wonderful and I would recommend this care home to anyoneM B(Granddaughter of Resident/Service User)

Everyone I met was caring and really attentive to my friend whom I was visitingJ T(Friend of Resident/Service User)

the whole team made her feel special and welcomeS B(Daughter of Resident/Service User)

Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.
Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor...
Care Provided by Eagles Mount Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The weekly charges start at £1,300, but they may vary depending on the assessment conducted by the home.
The price(s) shown are provided by the care home. Contact Eagles Mount Care Home for full pricing details and T&Cs.
Contact Eagles Mount Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kanesbury Care
- Private Owned
Person in charge
- Fernanda Ramari (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
- Number of floors: 4
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (64)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.
Parking
- Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.
Eagles Mount Care Home Reviews (56)
Eagles Mount Care Home has a Review Score of 9.5 (9.543) out of 10, based on 12 reviews in the last 2 years.
Over all time Eagles Mount Care Home has 56 reviews.
The room is nice and tidy and well managed.
My Mum's friend lives at Birds Hill, We love visiting her, she always looks good, the carers know her really well and are very kind to her, We can also take parts of activities with her, we can see she is Happy living at Birds Hill. The food is very good and we can also have meals with her when we are visiting her, one of the managers he is always kind and ready to listen to us also to let us know about anything new. I definitely recommend Birds Hill as Excellent Nursing Home.
I found the home caring, accommodating and very person-centred.
The high quality of the nursing and care staff set this home apart from others. My mother even benefits from their love (yes love) of her.
A wide range of stimulating activities is provided by another high-quality team in safe and secure environments.
Staff care and always helpful to me and generally look after my wife well. It concerns me that she has had several falls but otherwise no complaints.
We believe this to be an excellent home. The care and attention given to residents and families is very reassuring. The communication between nursing staff and relatives regarding even minor ailments, change of condition etc is commendable and a great comfort to us.
However, over the past few weeks, the quality of the food has deteriorated and on several occasions, has been cold when served to the resident. On another occasion, a spider was found in the food and shown to the sister.
My mother was admitted to Bird Hill on 16/2/17 from a care home as they were unable to cope with her aggressive and uncooperative behaviour. Within a few days, the loving, caring, affectionate, skilled care staff at Birds Hill had turned this around and she returned to her old self despite her continued disabilities. I went to see her every morning as I always had so I saw exactly how the staff treated the residents. It was wonderful to see the respect and patience they showed to all.
My mother was only resident at Birds Hill for a matter of 10 days but the end of life care she received was excellent. All the nursing staff cared with just the right balance of professionalism, care and compassion. I highly recommend Birds Hill.
My mum moved to Birds Hill a month ago. My sister and I have been very pleased with her care and the way she has settled here. All the staff are extremely kind, caring and very friendly.
He is happy, content and is better than I have seen in the last 10years.
I have recommended Birds Hill to a number of people.
My husband has only been in the care home for 3 weeks. Everything has been done to provide his comfort.
Very soon after mum went into Birds Hill Nursing Home I noticed a positive change in her. Thanks to the dedication and high level of care and commitment from the staff her mood and general well-being changed. The attention she receives together with a recognition fo her particular needs has given the family great peace of mind. There is a lovely family atmosphere at Birds Hill where the staff are all happy and willing to help. I would recommend without hesitation.
We could never have imagined being able to have mum cared for in such a wonderful home.
Our heartfelt thanks to all the staff, management and service staff for a 'Home' rather than any form of establishment.
All good, but we would like to see more entertainment for the residents. They react well to the singer who visits. So would love to see more singers that the residents can get involved with.
Bedrooms are clean and inviting.
No bad points.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eagles Mount Care Home.
There are no upcoming events for Eagles Mount Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Kanesbury Care
- 31 Jan 2025Recipient: Kanesbury Care
- 20 Mar 2020Recipient: Eagles Mount Care Home
Accreditations
There are no accreditations posted yet for Eagles Mount Care Home.
Meet the Team (1)

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.
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