
I will say everything has been wonderful and I would recommend this care home to anyoneM B(Granddaughter of Resident/Service User)

Everyone I met was caring and really attentive to my friend whom I was visitingJ T(Friend of Resident/Service User)

the whole team made her feel special and welcomeS B(Daughter of Resident/Service User)

I will say everything has been wonderful and I would recommend this care home to anyoneM B(Granddaughter of Resident/Service User)

Everyone I met was caring and really attentive to my friend whom I was visitingJ T(Friend of Resident/Service User)

the whole team made her feel special and welcomeS B(Daughter of Resident/Service User)

Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.
Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor...
Care Provided by Eagles Mount Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The weekly charges start at £1,300, but they may vary depending on the assessment conducted by the home.
The price(s) shown are provided by the care home. Contact Eagles Mount Care Home for full pricing details and T&Cs.
Contact Eagles Mount Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kanesbury Care
- Private Owned
Person in charge
- Fernanda Ramari (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
- Number of floors: 4
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (64)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.
Parking
- Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.
Eagles Mount Care Home Reviews (56)
Eagles Mount Care Home has a Review Score of 9.5 (9.543) out of 10, based on 12 reviews in the last 2 years.
Over all time Eagles Mount Care Home has 56 reviews.
The food, breakfast, lunch and supper are also good with many varieties of meat, fish, chips and vegetables etc. The in-house chef will also serve any of your requirements. Prescriptions are dealt with excellently by the floor supervisors. In general, this care home meets all of the professional service requirements.
Pre-booked a visit for today (26/3/22), upon our arrival we were greeted by a very harassed unkempt member of staff (extremely poor representative of what I understand to be a luxury care home). She advised we could not visit because of a Covid outbreak. No phone call had been made to us beforehand and having had a 1.5 hour journey this was extremely upsetting., particularly as the resident was expecting us and looking forward to our visit. Having read the guidance in full dated 22/3/22, I am not convinced that they were correct in their actions. We were not offered any option, e.g. a pod visit, window visit, etc. which the guidance suggests could have taken place. I appreciate the difficulties that they have in dealing with Covid but the resident we were there to see is bed bound and therefore not mixing with other residents - we were Covid negative so there was no genuine reason to refuse the visit!
We are sorry to hear of your difficulties when visiting Eagle's Mount. We completely understand how frustrated you were when you couldn't see your friend. I confirm that an investigation into this matter took place. Unfortunately, when you booked the visit, you didn't share your contact details...
All the staff are wonderful!
Since Nanny was admitted to Eagles Mount in February 2021, it's been really hard not being able to see her face to face. However, pod visits have been great. Finally, the lockdown has lifted a little, and we have been able to see Nanny in-person taking all necessary precautions. We have been made to feel extremely welcome and had an extremely enjoyable visit. The best part of the visit was seeing Nanny give her great-grandson his birthday present from her, and we have some lovely photo's of them together.
Thank you for the lovely reviews and kind words.
Been here not long, but I really like the people.
I have enjoyed and have also been well looked after by all carers since I came to Eagles Mount.
Very good home.
It has been very difficult because, since my mother entered the care home, we have been governed by Covid. Despite this, the staff have pulled out all the stops to make sure relatives have good contact with their loves ones. Communication is excellent. Health and safety of everyone is the top priority. The resident are treated as individuals, and all the staff care about them as people - not a number.
I like it, it's lovely.
I like it!
Where I am staying is very good.
Very good people and home.
Very good home.
Lovely home, kind staff who take the time to listen to me when my family can't visit. Nice food and always nice and hot.
From the admission with the deputy who reassured me and Mum that she will be cared for, I have been able to look after my own health knowing Mum is 100% safe and well cared for. The deputy has helped me deal with social workers and guilt around placing Mum into care.
Birds Hill has been my home, I'm so happy living here.
I have a really wonderful time here, I have been given a lot of care, feel very welcome from every one of the staff. It's been very restful to live in such a friendly and happy home. Thank you Birds Hill team.
Wonderful home, lovely team the home is a happy home and everyone is lovely, we are very happy with the home.
Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.
The carers are first class. They all know the residents likes and dislikes and treat them all as individuals. The management is always available to listen and help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eagles Mount Care Home.
There are no upcoming events for Eagles Mount Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Kanesbury Care
- 31 Jan 2025Recipient: Kanesbury Care
- 20 Mar 2020Recipient: Eagles Mount Care Home
Accreditations
There are no accreditations posted yet for Eagles Mount Care Home.
Meet the Team (1)

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.
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