Eagles Mount Care Home

Eagles is excellent.

The food, breakfast, lunch and supper are also good with many varieties of meat, fish, chips and vegetables etc. The in-house chef will also serve any of your requirements. Prescriptions are dealt with excellently by the floor supervisors. In general, this care home meets all of the professional service requirements.

Pre-booked a visit for today (26/3/22), upon our arrival we were greeted by a very harassed unkempt member of staff (extremely poor representative of what I understand to be a luxury care home). She advised we could not visit because of a Covid outbreak. No phone call had been made to us beforehand and having had a 1.5 hour journey this was extremely upsetting., particularly as the resident was expecting us and looking forward to our visit. Having read the guidance in full dated 22/3/22, I am not convinced that they were correct in their actions. We were not offered any option, e.g. a pod visit, window visit, etc. which the guidance suggests could have taken place. I appreciate the difficulties that they have in dealing with Covid but the resident we were there to see is bed bound and therefore not mixing with other residents - we were Covid negative so there was no genuine reason to refuse the visit!

All the staff are wonderful!

Since Nanny was admitted to Eagles Mount in February 2021, it's been really hard not being able to see her face to face. However, pod visits have been great. Finally, the lockdown has lifted a little, and we have been able to see Nanny in-person taking all necessary precautions. We have been made to feel extremely welcome and had an extremely enjoyable visit. The best part of the visit was seeing Nanny give her great-grandson his birthday present from her, and we have some lovely photo's of them together.

Been here not long, but I really like the people.

I have enjoyed and have also been well looked after by all carers since I came to Eagles Mount.

Very good home.

It has been very difficult because, since my mother entered the care home, we have been governed by Covid. Despite this, the staff have pulled out all the stops to make sure relatives have good contact with their loves ones. Communication is excellent. Health and safety of everyone is the top priority. The resident are treated as individuals, and all the staff care about them as people - not a number.

I like it, it's lovely.

I like it!

Where I am staying is very good.

Very good people and home.

Very good home.

Lovely home, kind staff who take the time to listen to me when my family can't visit. Nice food and always nice and hot.

From the admission with the deputy who reassured me and Mum that she will be cared for, I have been able to look after my own health knowing Mum is 100% safe and well cared for. The deputy has helped me deal with social workers and guilt around placing Mum into care.

Birds Hill has been my home, I'm so happy living here.

I have a really wonderful time here, I have been given a lot of care, feel very welcome from every one of the staff. It's been very restful to live in such a friendly and happy home. Thank you Birds Hill team.

Wonderful home, lovely team the home is a happy home and everyone is lovely, we are very happy with the home.

Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.