Eagles Mount Care Home

25 Birds Hill Road, Poole BH15 2QJ
Review Us
9.9 49 Reviews
  • Eagles Mount Care Home, Poole
Welcome to Eagles Mount, a cherished family-run home located in the heart of Poole, where the team specialises in providing exceptional care for individuals with dementia. The close-knit community is dedicated to ensuring the well-being and comfort of every resident, with a particular focus on those facing memory challenges.

Nestled amidst the picturesque surroundings of Poole, Eagles Mount offers a serene and tranquil environment for residents to call home. Each floor features balconies that overlook the stunning Poole Harbour and Brownsea Island, providing residents with breath taking views and moments of relaxation.

However, what truly sets Eagles Mount apart is the specialised approach to dementia care. The compassionate team is highly trained and experienced in providing personalised support tailored to the unique needs of individuals living with dementia. From engaging activities designed to stimulate cognitive function to a supportive environment that fosters a sense of belonging, they strive to enhance the quality of life for every resident under their care.

At Eagles Mount, the team understands the challenges that come with dementia, and is committed to providing a safe, comfortable, and nurturing environment where residents can thrive. Join the team at Eagles Mount, where specialised dementia care meets compassionate support, creating a home where residents and their families feel valued and supported every step of the way.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

The weekly charges start at £1,300, but they may vary depending on the assessment conducted by the home.

These prices are only a guideline, please contact Eagles Mount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Eagle's Mount warmly invites friends and family of loved ones to regard it as a cherished relative's private residence. To enhance a visit, kindly reach out to the home beforehand. Visiting hours will be organised at visitor's convenience, ensuring the best time for a visit. The home kindly request all visitors to adhere to the established guidance and procedures.

Parking

  • Parking is available on-site at Eagle's Mount, with all visitor parking clearly marked. When planning a visit to view the home, please reach out in advance so that parking space can be reserved.

Eagles Mount Care Home Reviews (49)

9.9

Eagles Mount Care Home has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years.
Over all time Eagles Mount Care Home has 49 reviews.

Overall Experience
  • 42
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Date Published
  • 49
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  • 13
  • 36
Reviewer Connection to Eagles Mount Care Home
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  • 10
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Total of 49, showing 21-40
Review from Judith P (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been very difficult because, since my mother entered the care home, we have been governed by Covid. Despite this, the staff have pulled out all the stops to make sure relatives have good contact with their loves ones. Communication is excellent. Health and safety of everyone is the top priority.
The resident are treated as individuals, and all the staff care about them as people - not a number.
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Review from M P (Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it, it's lovely.
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Review from Edna V (Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it!
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Review from Ken P (Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where I am staying is very good.
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Review from T P (Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good people and home.
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Review from K G (Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like Birds Hill.
Very good home.
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Review from I L (Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, kind staff who take the time to listen to me when my family can't visit. Nice food and always nice and hot.
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Review from J R (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the admission with the deputy who reassured me and Mum that she will be cared for, I have been able to look after my own health knowing Mum is 100% safe and well cared for. The deputy has helped me deal with social workers and guilt around placing Mum into care.
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Review from H H (Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birds Hill has been my home, I'm so happy living here.
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Review from D M (Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a really wonderful time here, I have been given a lot of care, feel very welcome from every one of the staff. It's been very restful to live in such a friendly and happy home. Thank you Birds Hill team.
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Review from Sophie N (Grandson of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home, lovely team the home is a happy home and everyone is lovely, we are very happy with the home.
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Review from David S (Nephew of Resident) published on 22 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great environment for my uncle and he loves the music there. I would recommend it to anyone thinking of a care home.
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Review from Russell J (Husband of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are first class. They all know the residents likes and dislikes and treat them all as individuals. The management is always available to listen and help.
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Review from Lynda T (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with her care. The staff are very helpful. The staff always finds time to talk to me about mum.
The room is nice and tidy and well managed.
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Review from Lisa S (Friend of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum's friend lives at Birds Hill, We love visiting her, she always looks good, the carers know her really well and are very kind to her, We can also take parts of activities with her, we can see she is Happy living at Birds Hill. The food is very good and we can also have meals with her when we are
visiting her, one of the managers he is always kind and ready to listen to us also to let us know about anything new. I definitely recommend Birds Hill as Excellent Nursing Home.
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Review from P L (Son of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed there for a respite period.
I found the home caring, accommodating and very person-centred.
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Review from Keith N (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The high quality of the nursing and care staff set this home apart from others. My mother even benefits from their love (yes love) of her.


A wide range of stimulating activities is provided by another high-quality team in safe and secure environments.

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Review from Godfrey F (Husband of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff care and always helpful to me and generally look after my wife well. It concerns me that she has had several falls but otherwise no complaints.
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Review from Phyllis B (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We believe this to be an excellent home. The care and attention given to residents and families is very reassuring. The communication between nursing staff and relatives regarding even minor ailments, change of condition etc is commendable and a great comfort to us.
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Review from Sheila M (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mostly mother is being looked after very well. She is clean and happy and enjoys most of the activities provided. Her room is nice and the staff are helpful and pleasant. Her nursing needs are attended to.
However, over the past few weeks, the quality of the food has deteriorated and on several occasions,
has been cold when served to the resident. On another occasion, a spider was found in the food and shown to the sister.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Eagles Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.994 for Eagles Mount Care Home is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.903 Points relating to the number of positive Reviews for Eagles Mount Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 13 Positive Reviews ÷ 14.4 = 0.903
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Jacqueline

Jacqueline Macon

Job Title: Home Manager at Eagles Mount Joined: 2023

Jacqueline Macon is the newly appointed Registered Manager at Eagles Mount, bringing with her over a decade of extensive experience in the care industry. Jacqueline recently joined LuxuryCare, where her deep-rooted passion for delivering exceptional care aligns perfectly with the company's values. Throughout her career, she has consistently demonstrated a commitment to excellence, ensuring the highest standards of care and support for residents. Jacqueline's wealth of knowledge and proven leadership skills make her a valuable asset to Eagles Mount, where she is dedicated to fostering a warm, safe, and enriching environment for both residents and staff.

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