Brunswick House Nursing Home

All the staff have been amazing, helpful, friendly and always showed great compassion. They have gone over and above their daily duties to ensure that our mother was always comfortable and taken care of during the time she has been a resident. Nothing was too much trouble and they also took care of us when visiting Mum and always kept us informed as and when needed with regards to Mum's situation. Would highly recommend.

All the staff are so friendly. The manager and the clinical lead, have been absolutely wonderful and nothing is too much bother! Would highly recommend this small and friendly nursing home. My mum is very content here.

Staff and management are very pleasant. My issue with the food is mum only likes basic food. She has never eaten lasagne, chilli, curry or anything like that. I think this should be taken into account. Apart from that and a couple of other little things, I am really satisfied with Mum's welfare.

My mum has been in residence at Brunswick House since November 202. She is happy, safe and very well looked after. The staff are very friendly and always happy to help. My mum really enjoys all the activities she joins in with.

My mother and my brother have both been at Brunswick House Nursing Home since early Covid-19. They are both settled and as a daughter and sister, I appreciate all the staff's hard work, professionalism and support to them and us as a family.

Brunswick House should be acknowledged for all the hard work and individual care given to each resident. The entire staff were caring, considerate and kind. The sometimes, spontaneous evidence of the care, was taking a selected group of residents to Gloucester Cathedral for a carol concert. My mother who had been close to the church all her life, derived much pleasure from this. The manager will move heaven and earth to accommodate the needs of the entire family, went out of her way to keep us informed and involved with sensitivity and respect. The clinical lead who was with my mother at the end of her life, showed care and compassion, which made it easier not being there in my mother’s last moments. I have absolutely no qualms in recommending Brunswick House and the entire staff.

Has seen as we walked in the front door at Brunswick House Nursing Home, we felt comfortable and welcome. The staff are so friendly and always smile when they see you even though they are busy. When visiting at meal times the food is amazing and if he doesn't like his meal they will make him something he wants. The manageress is lovely and always comes and chats with you. All the staff are amazing.

My Nan stayed at Brunswick for a number of years, over those years she made friends with fellow residents but also the nurses and carers. Over the course of those years, I witnessed some exceptional care from the carers and some of the nurses there. We as a family feel Brunswick let us down when we needed them to listen to us the most. When my Nan fell unwell it was us that noticed this before some of the nurses and it was us that had to ask for a doctor to see her. We feel as a family we were listened to or given the level of respect that we deserved at an already difficult time. This however only reflects on a few individuals as the majority of the workers in particular the carers was fantastic! In fact, most of the carers work very hard to keep the residents happy. We feel Brunswick could benefit from more staff, and we feel the carers, in particular, are the ones keeping this nursing home in general good shape. Improvements need to be made with management and some of the nurses.

I enjoyed my 4-day residential care. No problems with staff at Brunswick House always very helpful. Thank you

My father was sent here after a long hospital stay for assessment. The staff from the start were helpful, friendly and nothing was too much trouble. When the time came for dad to slip away, the support from staff and management was exceptional. I am so glad dad was sent here for his end-of-life care, I felt comfortable and confident after each visit that he was being cared for very well. The building is light and clean with none of that horrible smell some nursing homes can have. The room my father was in was clean, light and airy. To all the staff and management at Brunswick, you know who you are, thank you from the bottom of my heart for your support, care and attention you gave my father (I know he wasn't easy at times) and the time and support you gave me at each visit and on that last day, I will be forever grateful. On another note, the homemade apple pies and cupcakes were divine thank you!

The place is always notably clean and tidy.

My mother is 100-years-old and hoped to stay always in her own home, so we were a little worried when it no longer became possible, and she moved into Brunswick House. She has, however, been very happy and settled and looks on Brunswick House as a lovely place where she is well cared for, where she loves the staff and enjoys the company of other residents. As a family, we are happy to see how settled any receiving the best care, food and attention. We are extremely grateful to all the staff at Brunswick House who have made this home for her.

From the very first contact to our final goodbye, all the staff at Brunswick House were professional, helpful, courteous and nothing was ever too much trouble. Our loved one was very reluctant to go into care, however, it didn't take him long to settle and feel safe, secure and at ease. He was always treated with respect and dignity by everyone who played a role in his care. As a family during the last stages of his life, the staff were incredibly sensitive to his and our needs and went out of their way to support us all.

My husband went into this home for 2 weeks respite. During his stay he got a bad UTI and rapid response came several times to support him. He finally stayed for three and a half weeks. He always said the food was very good and the staff very kind. I phoned regularly and always felt the staff cared, were friendly and very supportive. I visited once due to the pandemic and it felt very safe and secure.

Brunswick House really tried their best for my mum. They tried so hard to find food that Mum might be able to eat and were very caring towards her. Friendly and sincere staff, very understanding and accommodating, especially at difficult times with the lockdown rules.

Covid-19 has been challenging everywhere, I felt they took their responsibilities to making everyone safe seriously.

From the start of last December (2019) when my mother was admitted, the staff have been extremely friendly, helpful and caring. It was a shock for it to come to this, but smooth transition helped. During the trying times of COVID-19, the home has done its utmost to keep us informed, updated and involved. It has been wonderful when it's such a distressing time.

Very difficult time with COVID-19 to deal with and I think the home is being challenged in many ways. I would like to thank all the staff for all their hard work and commitment during this stressful time. My only concern is lack of communication but understand this is due to staff shortage and being stretched to their limits.

High-quality care. Treated with dignity. Mum is very settled and happy.

The care, compassion, and kindness shown have been incredible. Every member of the staff has been wonderful, we are so grateful. The staff took the time to get to know mum and provided such personal care. Every visit we made over 5 months was the same. We were welcomed and kept informed. Food, hygiene, and nursing care are all excellent. Thank you Brunswick House.