Brunswick House Nursing Home

119 Reservoir Road, Gloucester GL4 6SX
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9.8 57 Reviews
  • Brunswick House Nursing Home, Gloucester
Set beside the beautiful Robinswood Hill Country Park, Brunswick House is a welcoming 1940s mock Tudor home offering tailored care and heartfelt support. Whether you're looking for residential, nursing, dementia, respite, day or palliative care, the experienced team is here to make every day that little bit easier – and a lot more joyful.

Care needs may change over time. That’s why Brunswick House offers both residential and nursing care, meaning residents can continue to live in the same familiar surroundings even as their needs evolve, with no disruption or need to move elsewhere.

Bedrooms are spacious and comfortable, many with en-suite facilities, and the home has plenty of shared spaces to enjoy – including two lounges, a bright and airy conservatory, and a peaceful courtyard and garden that’s perfect for sunny afternoons or catch-ups with family.

There’s always something going on – from visits to local animal sanctuaries and interactive storytelling sessions, to themed afternoons and gardening clubs. Every activity is optional and thoughtfully planned to suit different tastes and abilities.

Mealtimes are another highlight, with freshly prepared dishes cooked on-site each day by the talented in-house chef. Menus are shaped around residents’ preferences and dietary needs – because good food and good care go hand in hand.

Brunswick House is more than a care home. It’s a place where people feel known, valued, and genuinely cared for.
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Care Provided by Brunswick House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Brunswick House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Shaw (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (2)

Brunswick House Nursing Home Reviews (57)

9.8

Brunswick House Nursing Home has a Review Score of 9.8 (9.835) out of 10, based on 21 reviews in the last 2 years.
Over all time Brunswick House Nursing Home has 57 reviews.

Overall Experience
  • 44
  • 9
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Date Published
  • 57
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Reviewer Connection to Brunswick House Nursing Home
  • 28
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Total of 57, showing 41-57
Review from S W (Wife of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into this home for 2 weeks respite. During his stay he got a bad UTI and rapid response came several times to support him. He finally stayed for three and a half weeks. He always said the food was very good and the staff very kind. I phoned regularly and always felt the staff cared,
were friendly and very supportive. I visited once due to the pandemic and it felt very safe and secure.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.

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Review from L G (Daughter-in-law of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brunswick House really tried their best for my mum. They tried so hard to find food that Mum might be able to eat and were very caring towards her. Friendly and sincere staff, very understanding and accommodating, especially at difficult times with the lockdown rules.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking the time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.

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Review from Julie T (Niece of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff were friendly and welcoming. I felt my aunt was being cared for in a warm and caring environment. Her room was nice and cosy.
Covid-19 has been challenging everywhere, I felt they took their responsibilities to making everyone safe seriously.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.

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Review from V M (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of last December (2019) when my mother was admitted, the staff have been extremely friendly, helpful and caring. It was a shock for it to come to this, but smooth transition helped. During the trying times of COVID-19, the home has done its utmost to keep us informed, updated and involved.
It has been wonderful when it's such a distressing time.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you for your kind words, regarding the dedicated Staff at Brunswick House.

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Review from Susan W (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very difficult time with COVID-19 to deal with and I think the home is being challenged in many ways. I would like to thank all the staff for all their hard work and commitment during this stressful time. My only concern is lack of communication but understand this is due to staff shortage and being
stretched to their limits.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you for your kind words , we are all working hard keeping our residents safe.. You can contact at anytime for updates, face to face calls .

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Review from J Y (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High-quality care. Treated with dignity. Mum is very settled and happy.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you for your kind words; it is very much appreciated.

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Review from K E (Daughter of Resident) published on 29 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion, and kindness shown have been incredible. Every member of the staff has been wonderful, we are so grateful. The staff took the time to get to know mum and provided such personal care. Every visit we made over 5 months was the same. We were welcomed and kept informed. Food, hygiene,
and nursing care are all excellent. Thank you Brunswick House.
Reply from Berni Jordan, Manager at Brunswick House Nursing Home

Thank you very much for your kind words, and so very pleased to hear of your excellent experience at Brunswick House and taking time to give a positive review. I will pass this on to the dedicated team here at Brunswick House.

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Review from S F (Daughter-in-law of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred here from the hospital, and we were told she was in the final stages of her life. At that time; she was bed-ridden and not eating. Since being here, she has started to eat, and we can now have a conversation albeit in between naps.
She is unable to take part in any activities and
is rarely out of the bed, but the staff care for her incredibly well and have an excellent understanding of her needs.
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Review from Michaela H (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Brunswick House for four and a half years now. I can honestly say the care, love and support both myself and my mother have had has been first-class. Anyone can surely see that the caring staff and in fact all the staff, have all of the residents and make the whole environment
feel as if they are all living in their own homes. I am so pleased my mother is part of this amazing home and I would recommend to anyone.
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Review from C S (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly staff. They couldn't do enough for my mum, always there to help if she needed it. They help mum to get some weight on as when she arrived, she was underweight.
I would highly recommend Brunswick House to anyone.
Reply from Liana Birkett, Director at Brunswick House Nursing Home

Thank you so much for taking the time to review our service.

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Review from A L (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has bee at this care home for the last 10 months and the improvement in him since coming out of hospital has been incredible. This has largely been due to the support and encouragement from the staff. Most of the time he seems happy in his new environment and has settled quite well.
Reply from Liana Birkett, Director at Brunswick House Nursing Home

Thank you for taking the time to review our service. We are so glad that your father has settled in well at Brunswick.

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Review from J U (Wife of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful nursing home. Excellent caring staff. Nothing was too much.
Lovely property. Kept clean and tidy.
Well done to the manager, nurses and the carers and of course the lovely meals prepared every day by the kitchen staff.
I would thoroughly recommend Brunswick House Nursing Home.
Reply from Liana Birkett, Director at Brunswick House Nursing Home

Many thanks for your lovely review, we will pass the message on to the team who will be so pleased!

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Review from D J (Brother of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Poor care home, smells all the time. Staff appear to not be very well trained and appear to not know what they are doing with my relative. She was, in my opinion, looked after incorrectly and most of the time forgotten about more than once. My opinion is they didn't want her there and everything they
said they could do they didn't and we complained all the time. We were glad to move her out.
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Review from C C (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has given our father exceptional end of life care. He had dementia and cancer and was failing at his own home. As soon as he came into Brunswick House he seemed to improve so much, no more depression, good regular meals and the level of personal care was exceptional.
The staff contacted
us immediately if there were any issues and we are sure he survived as long as he did due to the wonderful care he received.
Mum survived him in the same home and is so happy.
Reply from Liana Birkett, Director at Brunswick House Nursing Home

Thank you so much for taking the time to review Brunswick. We are so glad your father improved whilst with us and that your mother is now happy with us too. This is lovely to hear and we will be sure to pass this on to all the staff.

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Review from M H (Niece of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very friendly and offer a cup of tea. Usually, someone is present doing encouraging activities and including as many residents as possible.
Reply from Liana Birkett, Director at Brunswick House Nursing Home

Thank you, M H, for taking the time to review us.

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Review from Victoria G (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care is satisfactory. The home is very clean, staff good with my mother.
The activities are getting better now they have a new lady taken over, they never had any for a few months which was poor. Hopefully, will get better after talking to the new coordinator who has arranged activities.
I think
daily activities are important to their well-being.
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Review from J S (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit, the staff they always update me on my mothers day explaining if there had been any problems or if she's been down in the lounge instead of staying in her room.
When food/drinks are served they always explain to mum what the choice is carefully so she can hear them and if I ask for
any help/advice/or if things are not working properly it is no problem to sort for me, if they can or they ask nurse/manageress to advise me.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Brunswick House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Brunswick House Nursing Home is calculated as follows: ( (211 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brunswick House Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Karen

Karen Shaw

Job Title: Manager Joined: 2021

Karen is our manager, she started as a clinical lead in September 2021 and was appointed as a manager in January 2023.


Karen is a highly dedicated and experienced healthcare professional who is proud to be serving as the manager of Brunswick House Nursing Home. With over three decades of experience in the field, she has developed a deep understanding of the importance of providing the best possible care for residents. Karen is a qualified nurse and is committed to promoting the highest standards of care at Brunswick House.


Outside of work, Karen is a family-oriented person who lives in Gloucester with her husband. She has three children and four grandchildren, and in her free time, she enjoys spending quality time with her loved ones, as well as indulging in her hobbies of baking and needlework.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brunswick House Nursing Home to verify any information. View our terms and conditions. Brunswick House Nursing Home has an Enhanced Service - more info.