Northleach Court Care Home

Overall we were impressed with Northleach Court and would definitely recommend the Home.

Once dementia set in for her, I received regular phone calls and updates from staff on her health, which I was grateful for. Overall would recommend.

Good care for Mum from staff who are committed to caring. Cheerful and approachable staff. Impressively varied activities programme. Waiting to gain entry to the care home often took longer than expected. Sufficient car parking but sometimes rather a squeeze to manoeuvre into the spaces.

The staff treated my Mother with dignity, and gave her choices that she was able to make, this may have been choice of clothes to wear each day, and meal choices. The staff team, were always willing to listen to, and act upon any concern or suggestion we might have had for my mother's care and comfort, I always felt that you could have a reasonable discussion with them about anything and be confident that if needed they would make changes.

My mother was a resident at NLC for 2 years until her death in April. As a family, we have nothing but praise for the care staff, they are amazing. They work so hard to ensure that residents are given the best possible care and entertainment. Mum’s wish was to die at Northleach because she would be looked after by people who cared about her and were kind to her and where she felt safe - her words. Mum’s death was dealt with in such a kind and sensitive way, with both Mum and us, her family, feeling very supported. We were also very touched that the care staff were represented at her funeral, that meant so much to us. The staff all deserve our heartfelt thanks. Every one of them plays their part in making Northleach Court special.

I can't thank you enough.

I found all the staff to be kind and very caring, everything that could be done was done. Also, there was much kindness shown to me on my visits to the care home. I always felt the staff, went out of their way to be helpful to Dad and me.

We had to find respite care for my dad at very short notice and were fortunate that Northleach Court had a room. From the first meeting with the team to his moving in took 3 days which is very impressive. Whilst he was in the care home for just over 4 weeks the level of care he received was outstanding. He was made to feel welcome and looked after. He enjoyed the food, especially the 'hot lunch'. His medical needs were taken care of. From when he went into to when he came out, was night and day, he had regained weight and confidence. The staff were all very friendly and went out of their way to help him. The only slight issue is that the home is currently undergoing renovation - this wasn't a problem when he was there however when completed it should result in the look and finish of the building being equal to the quality of care provided. I wouldn't hesitate to recommend this care home to others.

My husband was in Northleach Court Care Centre for the period of April 2023 to December 2023. I felt he was respected and was given the chance to carry on everyday life as far as he could. His clothing was always clean and he looked as smart as he was used to. When he was ill I was advised of any problems and was consulted about his ongoing care. His change in awareness was dealt with on a regular basis and any challenging moments were dealt with in a gentle fashion. I was able to visit on a regular basis and never felt in the way or not wanted. Given that I had wished to care for my husband myself I feel that Northleach Court looked after his complex needs as well as anyone could.

I wish to express my family's profound gratitude to all staff at Northleach Court Care Centre for the highly professional and attentive care provided to my mother during the last weeks of her life. It was clear, from our first visit, that all those who worked in the home shared the same ethos, which was manifested by the staff's dedication to doing everything possible to keep the residents safe, as comfortable as possible and valued as individuals. Our interaction with all staff involved in my mother's care was highly commendable. Our views were routinely sought on how her needs could best be met, and we were confident that no effort would be spared to bring solace to her, during her final days with us. The ministration of gentleness and kindness, which was always conspicuous, was also extended to us, her family, whenever we came to spend time with her. Northleach Court Care Centre is a special place. The staff are inspirational in their commitment to others, and we regard ourselves as being very fortunate to have had their greatly appreciated support during a very difficult and painful period.

We agonised about sending Mum to a nursing home, but we were so glad that she came to you. You deserve your recent 'good' Care Quality Commission judgement; we would have given you the highest accolade. You give loving, sensitive care, trying your best to ensure even the most reluctant resident finds ‘joy’ in most days.

My father stayed at Northleach Court for a week's respite, until care at home was put in place as he’s not quite ready to move in as a permanent resident. I was very impressed with all we met while he was there. The office staff were great, very happy, knowledgable and friendly. Dad’s room was clean and tidy with nice furniture that looked new. Dad was settled in quickly as the nursing staff were so lovely, kind, and friendly and nothing was too much trouble. Dad self-administers his insulin under the supervision of the nurses, if they had any concerns, I would get a call and we would discuss them. I was allowed to visit at any time, which helped on the days I work. Dad could have his meals downstairs or in his room. The food looked good and Dad said it was great. They are having lots done to it, so it’s a bit messy where the builders are working, that shouldn’t put anyone off, as the care by far compensates, all the staff are so kind, caring and happy.

Mum passed away in December. I cannot tell you how pleased we were with mum's care, 110% in the last eighteen months, mum was always clean and tidy, her room was so very clean whenever we visited and the staff, well they went above and beyond, used to have to do a two-hour drive to visit mum, tea and biscuits were always offered on arrival. When she passed, we could not have been more comforted. Thank you to all who were on duty and had cared for mum whilst she was at Northleach Court Care Centre.

'Never, ever, during your trials and suffering. When you saw only one set of footprints, It was then that I carried you' Footprints.

I cannot praise highly enough the care given to my mother by all the staff at Northleach Court Care Centre. She was treated with the utmost dignity at all times and her every concern was dealt with in a professional manner. Although she was only there for six weeks, I will never forget the way my mum was treated at the end of her life. Every member of staff treated her with dignity and love, making her passing as stress-free as possible.

I am very pleased with the improved physical health my mother displayed since she become a resident of Northleach Court last August. Whilst she is unable to communicate clearly due to dementia, it is evident that she loves the attention and fuss made of her by the staff and enjoys the activities and friendly atmosphere. Booking visits are safe and well organised enabling me to regularly visit my mother or take her out for a treat. Thank you so much for taking such great care of mum and finding the moments to make her feel special. You are all awesome!

I am generally happy with the care my dad receives. However, in the last few months, he hasn't had a haircut and his toenails are very long. Although medically, he is being cared for, matters are not being dealt with. I wonder what else. Also, the building works are going on forever, taking away the full amenity for my father.

My mother-in-law was immobile when she first attended Northleach Court, after a week due to the dedicated care of the team. She is now standing and walking with a frame. The home is welcoming and friendly and efficient. Nothing is too much trouble - the staff are very approachable.

My mother has received excellent care and attention. The staff have been great always helpful and cheery towards mum. They have answered any questions that I may have had and have been very professional. Would certainly recommend the care home.

Ever since my mother arrived at Northleach Court Care Centre, I have found every member of staff to be very caring and helpful. They have gone out of their way to keep me informed of my mother's state, ringing me to let me know. This is the best home she has been in and I would not hesitate to recommend Northleach Court to anyone.