Arthurs Court Care Home

Ali the manager is absolutely amazing. She is so hands on and is so caring to all the residents. She knows them all so well and the care in her eyes is so genuine. Yesterday I was talking to Ali when she saw a resident stand up in her socks. As Ali is always looking out for the care and safety of the residents she immediately jumped up and went over to protect her by standing right by her and asked a carer to please get her shoes. All the carers have so much respect for Ali too as she is such an awesome manager. My mum loves in it here because she always has such a laugh with Ali and the carers are so kind and attentive Ali even cares for residents when they have returned home after respite. The atmosphere thanks to Ali as the manager is so warm, caring and loving because Ali really does care and as its name suggests it is a care home-a home for residents who need care, love and attention because Ali makes sure on a daily basis that is what the residents get.

We want to express our sincere gratitude for the way you looked after our father at a very difficult time in his life and ours. All staff at Arthurs Court under the great Leadersjip of Ali the Manager, showed consistent kindness care, compassion, total professionalism patience with the man who was no doubt as difficult in his final phase as he was in life. So again, just let me say thank you. You did more than a great job.

The staff are very friendly and there is a very warm atmosphere. Every member of staff is very helpful and kind. My mother was always clean and well looked after.

The food is great and plenty of choice. We visit every week and we are always offered a drink in the room that my sister-in-law is in and she is happy with the food and her room and she has a nice view.

My mother gets well looked after and is happy here. She loves the staff and she says the meals are good. Visiting is always easy and accessible. It’s very good that entertainers come in, she loves a sing song. Christmas was lovely. Cooking and other activities are always welcome. My mother is much happier now she has her own toilet facility.

My mum settled into Arthurs Court ready for Christmas 2020, continuing to enjoy the family of staff and residents through to this Christmas 2023 when she peacefully slipped away from this life. As one of four siblings we all agreed her new home offering social life and developing new friendships enabled her to be best cared for as dementia developed. Living close by meant we could see her and speak with staff frequently, reassured by the continuity and social events arranged. We really appreciated the regular calls to discuss personal aspects of care and explanations of medical support as her needs progressed through 2023. Overall the service and personal interest taken by staff in their residents have impressed, confident that her room will offer a great space for the next resident to enjoy their later years.

My stepmother was a resident at Arthurs Court Care Home from January 2023 to September, when she passed away. She was suffering from vascular dementia and required one-to-one care for 12 hours every day. I was deeply impressed by the high standard of care and training of the staff looking after all the individual residents. My stepmother was a difficult patient due to her dementia, the care was brilliant. I really can't thank the staff enough. Thank you so much.

I am particularly impressed by the way both she and I were supported through her last days. We were surrounded by people that cared and went the extra mile to make sure she was comfortable. Thank you so much to the staff there.

My husband is always clean and tidy and well turned out. He appears happy and contented (he does not speak). The home itself is clean and tidy too with friendly and helpful staff.

Very many thanks to the manager and the staff.

Lovely and friendly staff who listen to service users and relatives/friends. Able to answer questions, really helpful and show empathy and kindness. The home is clean and well-maintained. Home-cooked food with lovely cake. Entertainment is of a high standard and regular.

Mum moved to Arthurs Court from another home, after a summer of hospital stays, because she needed nursing care, which couldn't be given in her previous residence. The staff were so welcoming, helpful and caring. Sadly she was only a resident for a few weeks but enjoyed singing along with one of the entertainers as well as a Birthday party with a lovely cake made by the home. She took a turn for the worse and deteriorated quite quickly, however, the home were keen to get her back from a hospital stay and they administered end-of-life care with dignity, respect and genuine concern. I can only thank you all for making her last few weeks as comfortable as possible.

My friend was in the hospital from January 14th until the beginning of August. All the time he was in hospital he was bedbound and very rarely got out of bed. He also was not eating properly and looked very ill. After moving into Arthurs Court within days he was looking better, getting dressed and sitting in the lounge with other residents. He has started walking with a frame and interacting with residents and staff. The staff have worked with him to get him mobile. The staff and management have done a remarkable job. Thank you from a friend.

My mother has been a resident at Arthurs Court for eighteen months now. She has vascular dementia. The home is not big, grand or opulent, but the care that she gets is second to none. The staff are caring and friendly both to the residents and to us their relatives; they immediately notice when something is slightly amiss. Mum recently showed signs of increased aggression which was straightaway diagnosed as being due to a urinary tract infection, and a course of antibiotics soon put her right. The food is plentiful and of high quality. The staff go out of their way to make the home seem like a real family environment and over the last few months have embarked on a range of redecorations and improvements to the building and garden. Events like residents' Birthdays are always celebrated, and themed weeks and a garden party add to their enjoyment. Mum loves dancing to their musical visitors and singing along to the music too. I would have no hesitation in recommending Arthurs Court.

It was Mum's 100th birthday in January 2022. The care staff gave her a small gathering in her room with wine, took her to the dining room for lunch and the staff sang happy birthday to her. They decorated her room, added extra chairs ready for Mum's three children to attend. I wanted to do a Zoom video with our extended family so they could see the present opening and happy event etc. As their wi-fi would not reach to Mum's room, they extended it to her room at their expense, for which we are all very grateful, thank you to one member of staff in particular. We looked at many homes before deciding on Arthurs Court and have not regretted our choice. The staff are very friendly, helpful, and always willing to listen. Our thanks to an entertainments member of staff, the nurses and care staff. Mum could not have received better health care.

Mu uncle spent almost two months with the care home after spending four months in the hospital. On arriving, he was unable to walk and was very depressed. Whilst at the care home, his well-being completely changed for the good, he was able to walk using a frame, and his sense of humour had returned.

My mother was treated with care, kindness, and respect throughout her stay at Arthur’s Court. She enjoyed the food too! I found the staff very welcoming and their communication was excellent. They always took the time to answer any questions I had and were very quick to contact me if my mother had any medical issues. It gave me great comfort to know that she was in such good hands.

After a short period of respite care, it was apparent that Mum had settled in well and was benefitting from having 24-hour care, and as a family, we had peace of mind that she was safe after having numerous falls in her own home. The carers were professional but adaptable to Mum's changing needs and moods if she was refusing care or her medication. From admin, domestic, nursing, and carers, all staff were kind, professional, and patient and all came in with a smile and willingness to make her day as comfortable and easy as possible. We were involved in decision making and Mum was contented and well looked after in the last year of life. She was treated with respect and dignity at all times.

A care home was a completely new experience to both my sister and I, we admit to having some apprehension when our mother was first admitted on respite breaks after hospitalisation earlier this year. However, she is now a permanent resident and we admit the care and nursing she receives at Arthurs Court is exceptional, also administration. Although Mother may not realise, she is receiving the medical care and attention, at all times, that my sister and I couldn't possibly administer without nursing knowledge and care available.

Our Mother became a resident here in December 2020 from hospital with a few weeks end of life prognosis. 6 months later these amazing staff were still caring for her until she left us peacefully a week ago. A mixture of mental and physical patient demands challenged the staff and they coped admirably and with genuine sensitivity throughout. When one considers all this occurred during one of the Covid peaks/lockdowns it further exemplifies this home's dedication and quality of care. Once again, we would like to express our sincere gratitude to all the Management and staff at Arthurs Court.