
It gives us all enormous peace of mind to know she is happy there.A H(Daughter-in-law of Resident/Service User)

I have found Catherine House treats people as individuals, with respect,H C(Daughter of Resident/Service User)

The family atmosphere in the home helped us through a very difficult timeMargot C(Wife of Resident/Service User)

It gives us all enormous peace of mind to know she is happy there.A H(Daughter-in-law of Resident/Service User)

I have found Catherine House treats people as individuals, with respect,H C(Daughter of Resident/Service User)

The family atmosphere in the home helped us through a very difficult timeMargot C(Wife of Resident/Service User)

For those exploring care options and looking for a home that feels welcoming and thoughtfully designed, Catherine House Care Home offers residential, nursing and dementia care in a setting that balances reassurance with quality of life. The home is located in the heart of the historic market town of Frome, Somerset with local amenities on your doorstep.
Beyond care itself, the home offers a range of spaces designed to make everyday...
Care Provided by Catherine House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
At Catherine House Care Home, we understand that no two people are the same. Everyone is unique, with their own preferences, needs and lifestyle and we believe your care should reflect that. Because of this, our fees are tailored to each individual and their specific requirements.
The fees listed are simply a guide. To find out the exact cost based on your personal needs, please don’t hesitate to contact our support team – they’re here to help and always happy to talk things through with you.
What is Included in your Fees:
• All meals, snacks, afternoon tea and drinks freshly prepared every day by our Chef and available throughout the day and night within each individual kitchenettes
• Activities and events with a dedicated Activities Coordinator
• All utilities and accommodation costs
• Over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief
• Housekeeping and laundry services
• Home library service
• TV licence
• WiFi internet access
We also offer a range of additional services which are available at an extra cost, and a full list can be provided on request. These include options such as private dental and optician appointments, transport, hairdressing, chiropody, among others.
The price(s) shown are provided by the care home. Contact Catherine House Care Home for full pricing details and T&Cs.
Contact Catherine House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Evolve Care Group
- Private Owned
Person in charge
- Sherin Anup (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- As part of the household model of care, the home don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors' appointments.
Parking
- Free Car Parking onsite.
Catherine House Care Home Reviews (59)
Catherine House Care Home has a Review Score of 9.3 (9.318) out of 10, based on 10 reviews in the last 2 years.
Over all time Catherine House Care Home has 59 reviews.
Catherine House Care Home staff always make you welcome when you arrive and are always willing to help if you have anything to bring to your relatives rooms. All the activities are fun & enjoyable. The first time I visited the home was on January 24th 2025, with my Daughter. My counsins husband was admitted to Catherine House in April 2024. My cousin became a resident at Catherine House on April 9th 2026. At first it was upsetting for me to come and visit as she would get upset and asking me to take her home, I explained to her that she is now sitting beside her husband of which she had missed for the last two years.
Thank you for taking the time to share your experience. We know how emotional it can be when someone you love moves into a care home, and we're grateful you trusted us through that journey. It means so much to hear that you've always felt welcomed by our team and that your cousin and her husband have been able to be together again. Thank you for your kind words and continued support.
My father has Alzheimer's and moving him into Catherine House was one of the hardest decisions our family has had to make. The care he receives has exceeded all our expectations. Every member of staff, the cleaners, caregivers, medical staff, catering staff and the management team, treat him with genuine kindness, compassion and respect. They have taken the time to understand not only his condition but also his background, personality, likes and dislikes, and they adapt their approach to suit his mood each day. There is an excellent range of activities and outings, with seasonal events and day trips that provide real mental stimulation and enjoyment. Since moving to Catherine House, both his physical and mental wellbeing have improved noticeably. It is clear that this is more than just a care home - it is a place where people are truly cared for, and we cannot thank the staff enough.
Thank you for taking the time to leave such a thoughtful review. We know what a big decision it is to move a loved one into a care home, so it means a great deal to hear that your father has settled well. Your kind words about our team and the way they have taken the time to get to know him personally will mean so much to everyone. Thank you again for your support and trust.
My husband was transferred to Catherine House February 2024 and died peacefully in June 2025. He had vascular dementia, bed ridden for the duration, his choice not to partake in activities etc. The care he received was paramount from excellent nursing staff to admin to all involved in his superb care they were exceptional and great support to me.
Thank you for taking the time to share this. It means a great deal to hear how supported both your husband and you felt during his time here. We're glad he was able to be cared for in a way that respected his wishes, and that you felt supported throughout. All the best
The home itself is always spotlessly clean and welcoming, and the food is amazing. The activities go well above expectations, with so much thought and effort put into keeping everyone engaged, stimulated, and happy.
Knowing my great uncle is being cared for in such a supportive, respectful, and nurturing environment gives our family complete peace of mind. I would highly recommend this home to anyone looking for exceptional care.
Thank you so much for your kind words. It means a great deal to us to hear that your family feel reassured and at ease while your great-uncle is living with us. Knowing you have peace of mind is incredibly important, and we're truly grateful for your support.
My uncle moved in a few weeks ago and seems much happier in himself. He is loving all his food. The cleanliness is exceptional. We all feel relieved that he is safe there and around lots of people. He is looking forward to all the activities.
Thank you for your kind words, Nicholas. We're so happy with how well your Uncle is settling in well with us. - All the best, Esme.
All staff are very friendly and exceptional. My uncle has settled just in a couple of days and absolutely loves it at Catherine House. He loves the food and made so many friends already in the home. We couldn't of wished for a better home for him.
Hi, Thank you for taking the time to leave a review, we are so pleased your uncle has settled in quickly, and is enjoying the food and finding a sense of comfort through the friends he's made. Kindest regards, Esme
The staff are very friendly & helpful to both myself & my wife & that includes the management. The whole place is kept nice & clean as is my wife. Although my wife has only been in Catherine House for just over 1 month, it is obvious that from the way that other occupants in the rooms are treated with great care as well.
John, thank you for your kind words, it means a great deal to know you and your wife have felt supported and welcomed at Catherine House, and that the care shown across the home has been clear from the start. All the best, Esme
Great home from home.
Thank you so much for taking the time to write such kind words, it means a lot to us at Catherine House. Kindest regards.
Overall experience good. The most important thing for us is she is happy & likes the staff. Feels at home.
Hi, We're delighted to hear that her overall experience is good and that she feels at home and happy with our dedicated team members. - Kindest regards
Good feeling when you walk in. Had excellent viewing on first visit with everything shown and explained. Pleased able to take my husband's personal things in before he arrived as helped him to settle. All the staff friendly and very helpful, nothing too much trouble. Felt they spent time getting to know my husband's way. Lounge and dining room have a nice relaxed feel, no pressure to use. Excellent care home.
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you had a positive first impression and that our team made the transition as smooth as possible for your husband. Your feedback means a lot to us, and we will share your lovely comments...
He enjoyed living there and was well cared for by kind and cheerful staff.
For the last 2 months of his life, he suffered from cancer and it is about this time I want to submit a review.
I am so grateful to the manager and her staff that those months were spent with them. He was not just cared for but cared about and so was I.
The family atmosphere in the home helped us through a very difficult time. The skill and professionalism of the manager are only matched by her compassion.
His physical needs were met in a truly caring manner and he was treated with respect and a genuine desire to do the very best for him.
I will always be grateful for the end-of-life care he received at Catherine House and for those who gave it.
Such kind words! We are so glad to have supported your husband, thank you.
There is a can-do and flexible attitude, from a basis of deep knowledge, with active leadership teams, and a compassionate, personable care team. Activities don't apply so much in my case, at this time, but I will happily re-review at a later stage. As a family we are reassured in the knowledge our mother is being well cared for, is safe, and is in a place that will support her individual needs every step of the way.
Thank you for such kind words, they mean a lot to us!
The staff at Catherine House were amazing with Mum, they were there if she wanted to talk, and she had the opportunity to join in with activities or stay in her room. Gradually she has come out of herself, she is now joining in and going out on excursions. They held a fete in March and I helped Mum run the Tombola we had a great day.
I am completely relaxed knowing Mum is safe, well looked after, and happy, it is a pleasure to visit the home, the staff always make me feel welcome and part of the team. I have made friends with some of the other family members (which is a brilliant name rather than calling them residents). Thank you to all the staff at Catherine House, I know I have made the right choice.
In December, Mum stayed at Catherine House for 4 weeks of convalescent care. On her arrival, the building looked so homely and festive; there was even a brass band playing Christmas carols! Mum had the opportunity to take part in activities and social events and the very pleasant surprise of a visit from Santa, complete with a pressie on Christmas morning, plus a fabulous Christmas lunch, etc. The camaraderie between the staff was very evident to see, which in turn creates a friendly and cheerful atmosphere within the home. All staff were respectful, thoughtful and nothing seemed to be too much trouble. Mum enjoyed the meals and the banter with staff as well as other residents ensuring a relaxed and enjoyable time. Thank you to all at Catherine House, for your kind care.
On his 90th birthday, staff set up the big screen to play one of his favourite DVDs, I can’t thank them enough for the effort they put in to make his day special, he genuinely had a lovely day.
My mum has been a resident of Catherine House for over two years. The staff are wonderful - cheerful, friendly, caring and attentive, as well as welcoming to visitors. Mum's accommodation is always really clean and fresh. Mum enjoys the food and there is always a morning/afternoon tea 'treat' from the kitchen. The staff seem to work well as a supportive and cooperative team. My family is very grateful to them.
Hi there, what kind words! We are so glad to support your mum and that she is enjoying the food and the environment. Thank you so much, we are very grateful.
I was so pleasantly surprised to find that my father had been invited to stay in the care of Catherine House Care Home. The care from the staff is wonderful and I know my dad feels happy where he is because of the staff's gentle care and plus he just loves the food. He also loves the garden at the end of the corridor, which has been well looked after. My dad feels safe and well attended to. I have a great relationship with the staff every time I come to take my dad out in the chair for a walk alongside the Frome River. If ever I need help about anything related to my dad, the staff are always ready to assist. Sometimes there are many unsung angels out there and some of them are working in Catherine House Care Home. Thank you.
Hi there, thank you so much for your kind words! We are so glad that your father has settled so well and is enjoying the food and garden. I will be sure to share this with the team, we really appreciate it. Kind regards.
On entering Catherine House I was impressed with how clean and bright everything looked. I was nervous for my husband but need not have worried. All the staff were kind, helpful and very professional. The room itself was very clean with all the facilities my husband would need. Nothing was too much trouble for anyone to help us.
Thank you so much for your kind words! We really appreciate it and are glad we could ease your worries. Kind regards.
The staff are very friendly and will do anything for you. I visit most days, they all know me and tell me how things are going. I'm pleased with the service but my friend will say otherwise. Sometimes I think they must be short of staff as for ringing the bell for help. The lights could be brighter in rooms. And when hot, maybe fans in the room.
My father finally left the building on Monday 22nd May 2023. His seventeen months stay at the care home started with Covid still around. The staff were always helpful and obliging. My father's needs were met and I was so grateful for their swift actions in getting me there for his final moments. The compassion shown was so comforting.
Thanking you for such kind words, from all of us at Catherine House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 August 2023Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (2)
- 21 Jul 2026
When Kim Viner first walked through the doors of Catherine House Care Home as a teenager, it was the day after finishing her GCSEs. Seventeen years on, Kim is now...
- 20 Jul 2026
Every person receiving care, whether in a care setting or at home, brings with them their own life experiences, personality, preferences and ways of communicating. Because of this, building meaningful...
- 06 Jul 2026
The team at Catherine House Care Home in Frome, Somerset, has been recognised by NHS Somerset after achieving excellent quality standards during its annual Quality Assurance review. In a letter...
- 17 Aug 2026Organiser: Catherine House Care Home
- 01 Dec 2026Organiser: Catherine House Care Home
Awards / Recognitions (2)
- 30 Dec 2025Recipient: Catherine House Care Home
- 03 Apr 2017Recipient: Catherine House Care Home
Accreditations
There are no accreditations posted yet for Catherine House Care Home.
Meet the Team (1)

Sherin Anup is a compassionate and experienced nursing professional with over 20 years in health and social care, combining clinical expertise with strong leadership in care home management. She holds a BSc in Nursing and a Postgraduate Diploma in Gerontology from NUIG, Ireland, along with specialist training in nursing home management and clinical audit.
Sherin currently leads Catherine House Care Home, where she is committed to delivering high-quality, person-centred care. She brings a strong focus on compliance, team development and quality improvement, having previously managed a 47-bedded nursing home and consistently achieved full HIQA compliance.
Sherin is passionate about ensuring a safe, supportive and dignified environment for residents, who she calls family members, while driving continuous improvement in care standards.
Frequently Asked Questions about Catherine House Care Home
What types of Care is Catherine House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Catherine House Care Home have?
There are 67 Single Rooms.
What are the Facilities & Services at Catherine House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Catherine House Care Home to the centre of Frome?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Catherine House Care Home to verify any information. View our terms and conditions. Catherine House Care Home has an Enhanced Service -more info.