Catherine House Care Home

Many years ago I inspected care homes because I was a fireman, "now retired". I visit my wife every day and the care home in Frome, Somerset is far better than the one's I inspected in Bath years ago.

Catherine House Care Home staff always make you welcome when you arrive and are always willing to help if you have anything to bring to your relatives rooms. All the activities are fun & enjoyable. The first time I visited the home was on January 24th 2025, with my Daughter. My counsins husband was admitted to Catherine House in April 2024. My cousin became a resident at Catherine House on April 9th 2026. At first it was upsetting for me to come and visit as she would get upset and asking me to take her home, I explained to her that she is now sitting beside her husband of which she had missed for the last two years.

My father has Alzheimer's and moving him into Catherine House was one of the hardest decisions our family has had to make. The care he receives has exceeded all our expectations. Every member of staff, the cleaners, caregivers, medical staff, catering staff and the management team, treat him with genuine kindness, compassion and respect. They have taken the time to understand not only his condition but also his background, personality, likes and dislikes, and they adapt their approach to suit his mood each day. There is an excellent range of activities and outings, with seasonal events and day trips that provide real mental stimulation and enjoyment. Since moving to Catherine House, both his physical and mental wellbeing have improved noticeably. It is clear that this is more than just a care home - it is a place where people are truly cared for, and we cannot thank the staff enough.

My husband was transferred to Catherine House February 2024 and died peacefully in June 2025. He had vascular dementia, bed ridden for the duration, his choice not to partake in activities etc. The care he received was paramount from excellent nursing staff to admin to all involved in his superb care they were exceptional and great support to me.

Knowing my great uncle is being cared for in such a supportive, respectful, and nurturing environment gives our family complete peace of mind. I would highly recommend this home to anyone looking for exceptional care.

My uncle moved in a few weeks ago and seems much happier in himself. He is loving all his food. The cleanliness is exceptional. We all feel relieved that he is safe there and around lots of people. He is looking forward to all the activities.

All staff are very friendly and exceptional. My uncle has settled just in a couple of days and absolutely loves it at Catherine House. He loves the food and made so many friends already in the home. We couldn't of wished for a better home for him.

The staff are very friendly & helpful to both myself & my wife & that includes the management. The whole place is kept nice & clean as is my wife. Although my wife has only been in Catherine House for just over 1 month, it is obvious that from the way that other occupants in the rooms are treated with great care as well.

Great home from home.

Overall experience good. The most important thing for us is she is happy & likes the staff. Feels at home.

Good feeling when you walk in. Had excellent viewing on first visit with everything shown and explained. Pleased able to take my husband's personal things in before he arrived as helped him to settle. All the staff friendly and very helpful, nothing too much trouble. Felt they spent time getting to know my husband's way. Lounge and dining room have a nice relaxed feel, no pressure to use. Excellent care home.

I will always be grateful for the end-of-life care he received at Catherine House and for those who gave it.

There is a can-do and flexible attitude, from a basis of deep knowledge, with active leadership teams, and a compassionate, personable care team. Activities don't apply so much in my case, at this time, but I will happily re-review at a later stage. As a family we are reassured in the knowledge our mother is being well cared for, is safe, and is in a place that will support her individual needs every step of the way.

I am completely relaxed knowing Mum is safe, well looked after, and happy, it is a pleasure to visit the home, the staff always make me feel welcome and part of the team. I have made friends with some of the other family members (which is a brilliant name rather than calling them residents). Thank you to all the staff at Catherine House, I know I have made the right choice.

In December, Mum stayed at Catherine House for 4 weeks of convalescent care. On her arrival, the building looked so homely and festive; there was even a brass band playing Christmas carols! Mum had the opportunity to take part in activities and social events and the very pleasant surprise of a visit from Santa, complete with a pressie on Christmas morning, plus a fabulous Christmas lunch, etc. The camaraderie between the staff was very evident to see, which in turn creates a friendly and cheerful atmosphere within the home. All staff were respectful, thoughtful and nothing seemed to be too much trouble. Mum enjoyed the meals and the banter with staff as well as other residents ensuring a relaxed and enjoyable time. Thank you to all at Catherine House, for your kind care.

On his 90th birthday, staff set up the big screen to play one of his favourite DVDs, I can’t thank them enough for the effort they put in to make his day special, he genuinely had a lovely day.

My mum has been a resident of Catherine House for over two years. The staff are wonderful - cheerful, friendly, caring and attentive, as well as welcoming to visitors. Mum's accommodation is always really clean and fresh. Mum enjoys the food and there is always a morning/afternoon tea 'treat' from the kitchen. The staff seem to work well as a supportive and cooperative team. My family is very grateful to them.

I was so pleasantly surprised to find that my father had been invited to stay in the care of Catherine House Care Home. The care from the staff is wonderful and I know my dad feels happy where he is because of the staff's gentle care and plus he just loves the food. He also loves the garden at the end of the corridor, which has been well looked after. My dad feels safe and well attended to. I have a great relationship with the staff every time I come to take my dad out in the chair for a walk alongside the Frome River. If ever I need help about anything related to my dad, the staff are always ready to assist. Sometimes there are many unsung angels out there and some of them are working in Catherine House Care Home. Thank you.

On entering Catherine House I was impressed with how clean and bright everything looked. I was nervous for my husband but need not have worried. All the staff were kind, helpful and very professional. The room itself was very clean with all the facilities my husband would need. Nothing was too much trouble for anyone to help us.

The staff are very friendly and will do anything for you. I visit most days, they all know me and tell me how things are going. I'm pleased with the service but my friend will say otherwise. Sometimes I think they must be short of staff as for ringing the bell for help. The lights could be brighter in rooms. And when hot, maybe fans in the room.