Catherine House Care Home, Frome, Somerset
Catherine House Care Home, Frome, Somerset
Catherine House Care Home, Frome, Somerset

Catherine House Care Home in Frome, Somerset is a purpose-built 62-bed care home offering residential care, nursing care, respite care and dementia care.

It offers high-quality care to residents in Frome, and their staff are well experienced in assisting older people with dementia and Alzheimer’s.

The home has a range of comfortable and well-equipped bedrooms; some of them also have views across the garden. Chefs pride themselves in knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

Frome is a popular market town, and residents regularly enjoy taking trips into the town centre.

Staff take pride in understanding the needs of all residents, tailoring high-quality care to suit the individual.

At HC-One the experienced home managers and members of staff ensure kindness is at the heart of everything they do in delivering residential, respite, nursing and dementia care to older people in Frome.

Group: HC-One

Person in charge: Jane Reynolds (Home Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Romanian, Thai

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Catherine House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Catherine House Care Home has a Review Score of 9.6 (9.550)

The Review Score of 9.6 (maximum of 10) for Catherine House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Catherine House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Catherine House Care Home is calculated as follows: ( (134 Excellents x 5) + (73 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 220 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Catherine House Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Catherine House Care Home?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Catherine House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

We find the staff excellent at Catherine House Care Home always willing to help. The menu is very good and Dad loves every meal time.

How likely would you be to recommend Catherine House Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff team, from manager and deputy to those engaged with daily personal care form a community of collaborative care and concern for my mother and the other residents. They encourage us to be part of that community and add our gifts where we can. They draw in medical and other professionals to offer necessary additional support and guidance. They engage in dialogue to enable the well-being of my mother and other residents to be at the centre of their task. They offer a professional person-centred and comprehensive approach to care for all residents and those supporting them.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

People are friendly. I have been well looked after. I have wanted for nothing. Food is lovely. Entertainment excellent (he can play but he can't sing!)
I have made good friends. We have lots of fun.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are professional, caring and friendly. They obviously get on well with residents and each other. My mother has taken no time at all to settle in and feel secure.

She is well cared for and after less than a week, loves it there.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are very pleased with the care given to mum. Everyone working at the home are always friendly, polite and very helpful. Mum is being treated with dignity.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not wish for a better place for my nan to her had been outstanding. It was hard having to accept that the care we were providing was not enough anymore, but Catherine House has really made the choice easier with the kindness they show.
On every visit I can see how well my nan has been cared for and she always seems content and happy.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband had 4 months at Catherine House after a long spell in hospital. He improved greatly with the care supplied and my daily visits, so was able to come home on April 21st. He continues to improve and we hope he will remain so. I would be quite happy to use Catherine House again.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum enjoyed her final 6 months here after moving from another place. (They couldn't meet her needs) Staff were first class under extreme pressure. They were almost always caring, compassionate and respectful of mum. Although mum had a large room it was a little tired in decor and on the dark side which sometimes affected mums mood.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Our mother had five weeks at Catherine House.
She was treated with good care and respect.
The staff were always helpful and were very respectful to us as a family in mum's final hours.
We are grateful to them all.

How likely would you be to recommend Catherine House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Wonderful.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's not easy to except that you have to have your loved ones in care. But the staff do really try to help and care as much as possible to all their needs. There is a good variety of food and choices if requested. Activities are excellent, doing crafts, pamper day's and musicians come in to play. Also when the weather gets a bit warmer the staff will take them out for the day to different places. It's nice that they have organised residents meetings and they also have family meetings which are very good to have your say on the good or bad that you need to air

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have been a resident here since May 2016 and I have had nothing but amazing care and support since I arrived here. The staff are excellent including carers, nurses and management.
I have nothing but praise for the dedication that all the staff have shown since I moved in here and although I am not here permanently and will come back to visit and help when I do leave.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident for 6 years. Over that time we have seen varying levels of staff turnover and quality/consistency of care. Most recently this has stabilised. During mum's last week my siblings and I spent much time at her bedside - we met many staff (nurses and carers alike) who were all very caring (of us as well as mum) and extremely respectful of our situation and wishes during this period of 'end of life care'. It made a sad process much more bearable and I am very grateful to them for ensuring those last days and memories were positive. Thank you.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I would say there are only small problems but the home is good. Mum has been here 12 years.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My experience of Catherine House has overall, been a very pleasant one, ie. the staff I have encountered have always made me feel welcome and at home; pleasing smiles and good manners, always being most helpful when necessary. My husband, the user, has settled in. His difficulty he has regarding his health issues have been attended to, this making life for him and also the rest of the family a lot easier. I am confident that all his needs have been and will be attended to the best of possibilities.
I am also confident that my husband and all his needs will be cared for under a very good manager guiding her staff well with providing training to a level of competence.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is enjoying her time here at Catherine House after living alongside my husband and myself for 5 years, until a fall resulting in a broken hip, and having care at home for 2 years. Knowing she is cared for in all aspects from personal care, nursing activities is wonderful as this was something that other at home services were unable to do. It is a pleasure now to grab a coffee (x2) go and see mum and see her busy and happy. Thank you very much.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in Catherine House for 3 years. He suffers from vascular dementia and he is also doubly incontinent and is not mobile. He has to be hoisted every time he is moved. He is not bed ridden.
The staff have shown him the utmost care at all times. They keep us informed of my fathers care. Even through we visit 4 times a week, the staff always greet us letting us know how he is, his mood and answer any concerns we may have. The home support is and answered any questions we may have. They have a varied programme of events which both stimulate and entertain. We are also invited to take part.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have never had a problem with Catherine House the staff are very friendly. My friend has been a resident for a couple of years now and she has always been well cared for.

How likely would you be to recommend Catherine House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

This nursing home is very good, my husband has been in this home for seven and a half years. If it was no good he would not be here today.

How likely would you be to recommend Catherine House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jane

Jane Reynolds

Job Title: Home Manager

Joined: 2016

Description:

Introducing Jane Reynolds
Home Manager at Catherine House

What does kindness mean to you?

“Kind care involves providing someone with complete choice over their life and then respecting and honouring the choices they make.”

Jane is a Registered Nurse with many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having recently joined, Jane shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She will work hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Catherine House.

When asked what she enjoys most about her role, Jane said: “The best part of my job is having time to sit down and talk to Residents, which enables us to provide them with the best possible care.”

Outside of work, Jane enjoys visiting historical places with her family, watching films and making various craft items with her youngest daughter.

If you would like to find out more information about Catherine House Care Home, Jane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Catherine House Care Home