Catherine House Care Home

Cork Street, Frome BA11 1BL
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9.6 53 Reviews
  • Catherine House Care Home, Frome
Catherine House Care Home offers residential, nursing and dementia care to up to 67 people. The home is located in the heart of the historic market town of Frome, Somerset.

Catherine House is made up of three tailored households, each thoughtfully designed to support individuals with similar care needs. This ensures that residents, who their team fondly refer to as family members, live among others whose needs align with their own, creating a more person-centred, welcoming and thoughtfully designed environment for everyone.

Stepping into a new phase of life by moving in to a care home can be both a profound and daunting transition. The home understands that this step marks a significant life change which is where their commitment lies in crafting an environment that resonates with a warm, welcoming, safe and nurturing community that residents can call home.

Relationships made in the community gives a sense of purpose and a sense of belonging. It is connections and meaningful relationships with other people where strength is drawn. Being part of a community can provide comfort during difficult times and offer strength to face life’s challenges. So the home enables and encourages residents to continue to participate in the parts of the community that were and still are important to them, both inside and outside the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Bariatric Care/Obesity
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250

At Catherine House Care Home, we understand that no two people are the same. Everyone is unique, with their own preferences, needs and lifestyle and we believe your care should reflect that. Because of this, our fees are tailored to each individual and their specific requirements.


The prices listed are simply a guide. To find out the exact cost based on your personal needs, please don’t hesitate to contact our support team – they’re here to help and always happy to talk things through with you.

These prices are only a guideline, please contact Catherine House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sherin Anup (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • As part of the household model of care, the home don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors' appointments.

Parking

  • Free Car Parking onsite.

Catherine House Care Home Reviews (53)

Total of 53, showing 21-40
9.6

Catherine House Care Home has a Review Score of 9.6 (9.582) out of 10, based on 12 reviews in the last 2 years. Over all time Catherine House Care Home has 53 reviews.

Overall Experience

  • 36
  • 16
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Date Published

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Review from C S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Catherine House since July. I was very frightened when they told me he would have to go into a home, but the care he has had at Catherine House is wonderful. The staff are all extremely friendly, kind and as well as looking after my husband, they always ask if I am alright as
well. Every day when I go in to see my husband, he looks wonderful, either showered or bed bathed, wet shaved, all clean clothes, wonderful.

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Review from N K (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Catherine House in December when looking for a care home in From. All staff were helpful and we were able to have a good look at all the facilities available and speak with residents.
My father has settled in very well and has gone on several visits arranged for residents, he feels safe
and secure in the home and when his wife visits, she is made to feel welcome as indeed we all his family.

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Review from A H (Daughter-in-law of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care our loved one is receiving. She mentioned the other day how nice everyone is at Catherine House. It gives us all enormous peace of mind to know she is happy there.

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Review from Catherine R (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We first viewed the home in December when we were made very welcome. All questions were answered and we were able to speak to staff and residents. Since my father moved in he has settled his needs met and he is confident and comfortable in the setting. We are always welcomed and see the care and dignity
given to those who live there.

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Review from Vicki D (Son of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit my dad and we were treated to a lovely meal together. It was a really special experience that was memorable and fun.
Thank you for the lovely food and setting and making Mother's Day very special.

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Review from Kellie W (Niece of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has advanced vascular dementia and can be challenging to say the least. He has deteriorated over his time here but the staff and managers care and treat him with respect and understanding and he goes on outings and joins in with activities, something he had never done before. The staff make
him laugh and we have made his room home from home. Excellent care for his complex needs and I feel it gives me peace of mind.

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Review from John D (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The primary ingredient: "care" is in abundance here.
The compassion of the manager is reflected throughout all the staff.
Entertainments are a regular feature, my own mother particularly enjoyed the "sing a longs" of 40's/50's music.
Do be aware though, that if your relative's stay was arranged by
social services, there will be a huge increase, over 100% in fees if they become self-funding.

Reply from Claire Hurworth, Care Line Manager at Catherine House Care Home

Thank you for taking the time to review Catherine House, we would like to thank you for your kind comments regarding the Home Manager and colleagues, and we will pass on your recognition. It is pleasing to hear that your Mother enjoyed the regular activities and overall stay within the home. We have noted your comments in relation to the differentials within the fee rates of the local authority and private pay. We are working closely with the local authority to provide a rate that compliments the true cost of care, whilst maintaining high levels of care, hotel services and lifestyle of our Residents. We regularly review and monitor our rates within the marketplace.

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Review from Ian C (Nephew of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy here, he settled very quickly and was made to feel at home by everyone. The staff are all very friendly to him and to us as visitors.
The home is clean and appears very well run.
We love to hear of all the goings on and the support to go out into the town.

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Review from Martin Y (Husband of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Catherine House is a first-class nursing home with excellent proactive carers and run by a solid, hands-on management team.
The atmosphere as soon as you enter the building is one of friendliness and efficiency and the carers work hard to satisfy the needs of the residents.

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Review from L V (Granddaughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Catherine House from August 2017 until she passed away at the beginning of June 2018. All the care staff were extremely professional and attentive to my nan's needs, nothing was ever too much trouble.
As a family, they ensured we were always fully informed and were always very
friendly.
All the staff made sure my nan's last days were comfortable and made her feel like she was never too much trouble and 'special'.

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Review from Karen H (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident after an operation to remove a breast tumour. Since then she has become less able to care for herself. She is looked after very well in a practical sense and her health is regularly monitored. Everything is done to make her life comfortable and happy and I am very grateful
to the home for providing the excellent care.

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Review from Joy H (Wife of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at Catherine House for some three and a half months. He suffered with dementia and other health problems.
I spent some time there, every day and found the staff very caring indeed. I was made to feel like 'part of the family'.
My husband died at Catherine House and the end
of life care he received was outstanding.
An excellent care home!!

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Review from Judy H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in July 2017 full of trepidation. This soon disappeared and he is happier now than he has been for a long time.
The staff are all very friendly and caring and the social activities are second to none. The home manager and her deputy are extremely helpful and always have time for a
chat if it is necessary. Overall a very good home and good atmosphere.

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Review from Luke O (Grandson of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, staff always welcoming and polite. My grandfather is very happy there.

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Review from N W (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff excellent at Catherine House Care Home always willing to help. The menu is very good and Dad loves every meal time.

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Review from Michael B (Son of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team, from manager and deputy to those engaged with daily personal care form a community of collaborative care and concern for my mother and the other residents. They encourage us to be part of that community and add our gifts where we can. They draw in medical and other professionals to offer
necessary additional support and guidance. They engage in dialogue to enable the well-being of my mother and other residents to be at the centre of their task. They offer a professional person-centred and comprehensive approach to care for all residents and those supporting them.

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Review from Maisie H (Resident) assisted by family/friend published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People are friendly. I have been well looked after. I have wanted for nothing. Food is lovely. Entertainment excellent (he can play but he can't sing!)
I have made good friends. We have lots of fun.

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Review from B P (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, caring and friendly. They obviously get on well with residents and each other. My mother has taken no time at all to settle in and feel secure.


She is well cared for and after less than a week, loves it there.

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Review from Tony N (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given to mum. Everyone working at the home are always friendly, polite and very helpful. Mum is being treated with dignity.

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Review from T D (Granddaughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better place for my nan to her had been outstanding. It was hard having to accept that the care we were providing was not enough anymore, but Catherine House has really made the choice easier with the kindness they show.
On every visit I can see how well my nan has been cared
for and she always seems content and happy.

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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Catherine House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Catherine House Care Home is calculated as follows: ( (96 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Catherine House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Sherin

Sherin Anup

Job Title: Registered Home Manager

Joined: 2020

Sherin Anup is a compassionate and experienced nursing professional with over 20 years in health and social care, combining clinical expertise with strong leadership in care home management. She holds a BSc in Nursing and a Postgraduate Diploma in Gerontology from NUIG, Ireland, along with specialist training in nursing home management and clinical audit.


Sherin currently leads Catherine House Care Home, where she is committed to delivering high-quality, person-centred care. She brings a strong focus on compliance, team development and quality improvement, having previously managed a 47-bedded nursing home and consistently achieved full HIQA compliance.


Sherin is passionate about ensuring a safe, supportive and dignified environment for residents, who she calls family members, while driving continuous improvement in care standards.

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