Immacolata House

Portway, Langport TA10 0NQ
Review Us
9.7 84 Reviews
  • Immacolata House, Langport
Immacolata House in Somerset provides a full range of person-centred care services, including Residential Care, Specialist Dementia Care, Nursing Care, Palliative Care and Respite Care.

The purpose-built home has been thoughtfully designed and adapted to be fully dementia-friendly, creating a safe and supportive environment for all residents.

Families can feel reassured knowing that their loved ones are receiving the highest standard of care in a setting that prioritises comfort, dignity, and well-being.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Immacolata House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Stephens (Manager)

Local Authority / Social Services

Admission Criteria

  • 50 Years & over
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (49)

Visiting

  • N/A

Parking

  • N/A

9.7

Immacolata House has a Review Score of 9.7 (9.662) out of 10, based on 25 reviews in the last 2 years.
Over all time Immacolata House has 84 reviews.

Overall Experience
  • 63
  • 19
  • 1
  • 1
  • 0
Date Published
  • 84
  • 4
  • 24
  • 25
  • 59
Reviewer Connection to Immacolata House
  • 18
  • 18
  • 12
  • 12
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Jacqueline M (Daughter of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well my mum said I don't feel very well, one worker was in earshot and the person who is the nurse on that floor came to see mum straight away. If I am not there they see to every need like feeding, changing cloths etc and treat mum as if she was another worker on their level.
Reply from Sharon Warren, PR Manager at Immacolata House

Thank you for completing such a lovely review of Immacolata House. Our staff are trained and encouraged to treat all of our residents as individuals, in fact it's qualities like these we look for during the recruitment process of care staff. I will be sure to pass on your feedback to our care team and management.

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Review from M H (Husband of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Immacolata House for two years and 11 months. We both are quite satisfied with everything. My wife says she wants to stay there as she likes everything and only has to ask for anything and she gets it. She cannot move about but staff come and talk to her. Staff also give visitors
cups tea and make them welcome.
Reply from Sharon Warren, PR Manager at Immacolata House

Thank you so very much for your kind words and the time you've taken to complete the review. It's always so nice to hear how much one of our residents enjoys their home. Feedback is vitally important to us to ensure we continuously provide an exceptional service.

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Review from A A (Son of Resident) published on 17 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my short time spent here so far I have been met with great support from all staff which is most welcome. Always a pleasure visiting especially in the summer months as the surroundings are beautiful. I feel there is nowhere else I would want my father to be, and I know I have made the right decision.
When I leave in the evening I have good peace of mind knowing my father is being cared for beautifully, so I don't have to worry when I'm not there, which is a great relief.
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Review from K C (Daughter of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been living here I have noticed how much calmer and happier he seems to be. My father seems to be well looked after and the care staff here are very kind to him and myself when I visit. My father is always clean and tidy and I am constantly offered food and drinks. Staff are always
available to assist in anyway they can and always take time to talk to me regarding my fathers care and wellbeing and/or any concerns I may have.
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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for Immacolata House is calculated as follows: ( (211 Excellents x 5) + (58 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 281 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Immacolata House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 15 Sep 2025

Currently full but a waiting list of available

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Awards / Recognitions (0)

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Meet the Team (8)

Sue

Sue Stephens

Job Title: Care Home Manager Joined: 2015

Sue was born in the West Midlands, in 1977 she moved to Gloucestershire and started a career in Catering Management. In 1989 after moving back to Birmingham, Sue started her Nursing career, first as a student nurse then moving to her first post on a stroke ward. Sue continued to work in various nursing roles.


An opportunity then arose to manage a home, who at the time were a small company in (Taunton Somerset). Sue managed the home for 10 years. Her next move involved turning failing homes around and building their reputations, a position she held for over 6 years.


In 2015 Sue joined Notaro Homes, her reason was she viewed the company as small enough to be personal, yet large enough to be effective and combined with an excellent local reputation. Sue has had a keen interest in Dementia care since 2009 which she continues to develop. She also holds a teaching qualification and enjoys mentoring students both pre and post-registration.


In her spare time, Sue lives on a smallholding of 5 Acres where she has sheep, ducks, chickens, geese and 6 dogs. She is also an assured breeder of West Highland Whites with the Kennel Club under the kennel name Alansus. Other hobbies and interests are travel, cooking, reading, walking and horse racing.


If you would like to contact Sue, please either contact the Immacolata House.

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Anumol

Job Title: Senior Care Assistant Joined: 2021

My name is Anumol, a 34-year-old originally from India. I’m a teacher by profession and came to the UK for higher studies, where I completed an M.Ed. degree. Over the past four years, I’ve been working as a Senior Care Assistant at Immacolata House. I enjoy engaging residents through different activities including conversation, and have gained valuable experience, particularly in caring for individuals with dementia. My role has taught me how to handle challenging situations effectively, and I take pride and joy in my responsibilities every day.

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Siobhan

Job Title: Care Supervisor Joined: 2018

My name is Siobhan, I am 27 years old and I started working at Immacolata House 7 years ago. I first started working here as a Care Assistant and after 3 years I then did my NVQ which lead me to progress to a Senior Care Assistant. After being a Senior Care Assistant for 3 years I was then privileged to of been able to progress again to a Care Supervisor.
Outside of work, I can be found that I spend a lot of my time with my family, partner and my two dogs. My hobbies include walking my dogs and going on days out with my family and weekends away with my partner.

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Lisa

Job Title: Assistant Practitioner Joined: 2014

My name is Lisa, I was born and raised in Somerset. I have worked at Immacolata House for the last 11 years. I joined the home as a domestic but went on to be a care assistant, senior care assistant, care supervisor and my most recent role of assistant practitioner. Outside of work I am mostly found spending time with my husband, 2 daughters and dog. My hobbies include cooking and long dog walks.

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Paul

Job Title: Senior Maintenance Joined: 2023

I’m Paul, and I’ve been Senior Maintenance at Immacolata House for 2 years. Overall, I have worked in maintenance roles within the care sector for 5 years, along with over 20 years in the leisure and housing sectors. I moved to Somerset from Kent 8 years ago, but I go back regularly to visit family.

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Julie

Job Title: Administrator Joined: 2024

My name is Julie and I’ve been an Administrator at Immacolata House for just over a year. I have worked in admin roles within the care sector for 4 years, along with over 25 years in the housing sectors for the homeless. I have worked in various different sectors but found that my passion is within care. The role is varied and i enjoy helping everyone within the home and those who visit their loved ones. I am the first person that people see when they arrive and love to welcome existing and new families to Immacolata.

Sundeepa

Sundeepa

Job Title: Deputy Manager Joined: 2016

I have proudly worked at Immacolata House for the past nine years, beginning my journey as a Registered Nurse and progressing to my current role as Deputy Manager. My career here has been deeply fulfilling, both professionally and personally as it’s meaningful and rewarding. Spending quality time with my family—especially my two boys—is one of my greatest joys.

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Sneha

Job Title: Head of Care Joined: 2017

My name is Sneha, and I have been the Head of Care at Immacolata House for the last eight years. I have been a nurse for thirteen years, and my passion for the profession lies in making a positive impact on the lives of others through care. Outside of work, I cherish my time with my husband, our three daughters, and certainly, my close friends.

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