Immacolata House, Langport, Somerset
Immacolata House, Langport, Somerset
Immacolata House, Langport, Somerset

Immacolata House is situated in the delightful town of Langport at the heart of the Moors and Levels. In its peaceful rural setting this prestigious home looks out across the green fields of Somerset's countryside. The home is registered to care for 49 elderly people with nursing needs, including 38 with dementia. In some circumstances, the home can care for people under 65 years of age if the assessed needs of the individual can be met. 24 hour care is available from the home's care team and registered nurses. This 2 storey purpose built home opened in 2007 and provides the highest standard of care in a first class environment. Accommodation is offered in 11 luxurious rooms in the Serena living area which accommodate residents with general nursing needs. The home has 38 rooms in 3 living areas providing truly outstanding accommodation for clients with nursing needs who have dementia. The home provides a progressive programme for elderly people living with confusional conditions. Carers support the existing capabilities of people with dementia by firmly placing the person before the illness to reaffirm their dignity and self esteem.

Group: Notaro Homes Ltd

Person in charge: Sue Stephens (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 50 Years & over. Ages 50+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Immacolata House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

9.6 Immacolata House has a Review Score of 9.6 (9.606)

The Review Score of 9.6 (maximum of 10) for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Immacolata House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Immacolata House is calculated as follows: ( (144 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 202 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.918 Points relating to the number of positive Reviews for Immacolata House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.8 Target = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Immacolata House?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Immacolata House

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

I found the staff very attentive towards my mother and treated her with great respect. Guests were warmly welcomed and offered a chair and refreshments when required. On the one occasion, I found the need to mention unclean areas, it was quickly sorted without fuss. I would happily recommend Immacolata House to others.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

S Stephens, Registered Manager at Immacolata House responded to this review on 26 Jul 2017:

Dear Nick, thank you for your kind comments, I will pass them on to the staff.

I can find no fault. My wife is very happy and she is looked after very well. The staff are charming and all are very focused on their responsibilities.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, Public Relations Manager at Immacolata House responded to this review on 10 Oct 2017:

Peter, thank you for taking time to write a lovely review of Immacolata House. It's incredibly satisfying for the staff to receive such wonderful reviews of the care and support they all provide, I shall be sure to share your thoughts with them.

The home is very good and they are helpful. As far as I can tell they cater very well. If help is needed they respond quickly.

How likely would you be to recommend Immacolata House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Rooms: Excellent

Value for Money: Good

Sharon Warren, Public Relations Manager at Immacolata House responded to this review on 28 Jun 2017:

Thank you for sharing your thoughts and opinions of Immacolata House.

My husband has been cared for at the home since November 2011. The home has done the best they can do to meet his needs which are complex since his major stroke in May 2005. When a problem has arisen, the manager and family have been involved to find an appropriate result.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sharon Warren, Public Relations Manager at Immacolata House responded to this review on 28 Jun 2017:

It's very kind of you to take the time to share your thoughts and opinions of Immacolata House. I will be sure to share them with the hardworking staff at the home.

My father received the level of care appropriate for his needs, including equipment, respect and kindness, daily living. The staff were excellent and the home and his room a delight to visit. He was comfortable and interacted well until his final days. As his health deteriorated, staff responded promptly to his changing needs.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 12 Apr 2017:

On behalf of the company may I first thank you for taking the time to write a lovely review of Immacolata House. Our staff take great care and respect when providing care for our residents and it's so nice to hear such lovely comments, which I shall be sure to share with them. It's always a difficult decision when moving a loved one into a home, which is why reviews like this are so important for others to read, to help make that decision a little easier.
May we wish you well for the future and please pop into Immacolata House and say hello any time for a cuppa.
Best wishes.

My husband was admitted 4 months ago as I could no longer cope with his Alziehmers and mobility problems. He was, from the start, made very welcome and his various needs noted and cared for. He has settled so well. Thanks to the lovely atmosphere and level of care. I am kept fully informed of his health and any changes with him. The whole family feel very lucky that we were able to find him this home and that he is so happy and safe.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sharon Warren, PR Manager at Immacolata House responded to this review on 30 Jan 2017:

Many thanks for taking the time to write such a lovely review of Immacolata House. It's wonderful to hear how well your husband has settled in and all of his needs have been taken care of. The staff work so hard within the home, I will be sure to share your comments with them and the manager.
'Putting people first' is part of the foundations in which our company is built on, and we ensure through ongoing training and development, that our staff adopt this ethos. It's comforting to hear how well they are doing through communications such as this and on behalf of Notaro Care Homes, we thank you for sharing.

The care and attention the resident had could not have been better. Staff of the home were very good and he was very happy there.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 18 Jan 2017:

Many thanks for taking the time to review Immacolata House and the care your brother received whilst living there. Our care team work tremendously hard and are always grateful to receive such feedback. I will be sure to pass on your comments. Best wishes from all at Notaro Homes.

When choosing a care home for your parents it is a worry it is the correct choice. When I first stepped into Immacolata House I knew it was the right one it had a feeling of warmth and friendliness. Since my mother has been there she has had the best care, the staff are always pleasant and polite, we are immediately informed if there are problems. There are activities every day to keep the brain active and relatives are encouraged to get involved. The food is good and varied, plenty if it. I have no worries of my mother being in there.

How likely would you be to recommend Immacolata House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 18 Jan 2017:

Thank you so very much for leaving such a lovely review of the staff and home of Immacolata House. We really value the wonderful feedback received from our relatives, as it acts as a tremendous support for our hardworking care team. As a company, we strive to deliver only the best care and support across all of our homes and it's a great comfort to receive such wonderful words. We see activities and meal times as very important parts of the day and actively seek to understand the hobbies, interests and dietary likes of our residents and incorporate this into their daily lives. We are very grateful for your feedback and on behalf of Immacolata House and Notaro Care Homes, wish you all the very best.

I can barely praise Immacolata House, Langport highly enough since the marvellous new manager took over and hope she will stay for at least Mum's lifetime ...and, preferably, mine too! Great changes have been made and all of them good/reassuring. My [feisty!] mother is more contented/healthy than she has been in a very long time and the carers seem happy to be delivering such a well defined/high quality of care. Thank you.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Sharon Warren, PR Manager at Immacolata House responded to this review on 05 Dec 2016:

On behalf of Immacolata House, may I thank you Ann for taking the time to send us such a lovely review. It's invaluable to our staff to hear how happy our residents and relatives are with the level of care and support they provide. I will be sure to pass on your kind words to them and the management within Notaro Homes. Best wishes.

I would like to say thank you for looking after my Mum. Your staff were outstanding with her care. You made her happy and comfortable throughout her illness. If I had to choose a home, I would choose Immacolata every time.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Immacolata since November 2015 and both myself and my wife are very impressed with the standard of care. All of the staff are very friendly and caring and really listen to what you say. Having a close relative with dementia is very difficult but it has been made a lot easier knowing she is being looked after in a warm and safe environment by people who really care.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife is very well cared for and is very well turned out every day. As she cannot do anything for herself other than talk and walk.
The staff are so kind to her at all times. I visit her everyday and find it's a real pleasure to be there.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sharon Warren, PR Manager at Immacolata House responded to this review on 27 Jan 2016:

On behalf of Notaro Care Homes, thank you for taking the time to comment on the provision of care received by your mother at Immacolata House. Our domestic team strive to ensure the home excels in cleanliness and tidiness, the menus are designed to be varied and appeal to our residents’ individual taste. Your comments and feedback will be well received at the home and I will be sure to pass them to the manager.

Management and staff at all levels are very friendly and helpful. The care shown to my mother is all I could ask for. The property is clean as a whistle, the menus are varied and there is a degree of choice.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 27 Jan 2016:

Thank you for taking the time to complete a review regarding the care received by your mother at Immacolata House. Your comments and feedback are extremely important to us and helps ensure we are providing excellent care. I will be sure to pass on your kind words to the management and care team.

My wife has been in Immacolata House for two years and 11 months. We both are quite satisfied with everything. My wife says she wants to stay there as she likes everything and only has to ask for anything and she gets it. She cannot move about but staff come and talk to her. Staff also give visitors cups tea and make them welcome.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 25 Jan 2016:

Thank you so very much for your kind words and the time you've taken to complete the review. It's always so nice to hear how much one of our residents enjoys their home. Feedback is vitally important to us to ensure we continuously provide an exceptional service.

Well my mum said I don't feel very well, one worker was in earshot and the person who is the nurse on that floor came to see mum straight away. If I am not there they see to every need like feeding, changing cloths etc and treat mum as if she was another worker on their level.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Warren, PR Manager at Immacolata House responded to this review on 27 Jan 2016:

Thank you for completing such a lovely review of Immacolata House. Our staff are trained and encouraged to treat all of our residents as individuals, in fact it's qualities like these we look for during the recruitment process of care staff. I will be sure to pass on your feedback to our care team and management.

In my short time spent here so far I have been met with great support from all staff which is most welcome. Always a pleasure visiting especially in the summer months as the surroundings are beautiful. I feel there is nowhere else I would want my father to be, and I know I have made the right decision. When I leave in the evening I have good peace of mind knowing my father is being cared for beautifully, so I don't have to worry when I'm not there, which is a great relief.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my father has been living here I have noticed how much calmer and happier he seems to be. My father seems to be well looked after and the care staff here are very kind to him and myself when I visit. My father is always clean and tidy and I am constantly offered food and drinks. Staff are always available to assist in anyway they can and always take time to talk to me regarding my fathers care and wellbeing and/or any concerns I may have.

How likely would you be to recommend Immacolata House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Staff Profiles

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Care Home Idol 2016

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