Immacolata House

My wife, who has been a resident at Immacolata House for six years, continues to receive care of the highest quality. All the staff have worked their hardest in the face of all the difficulties thrown at them by the pandemic. I offer my sincere thanks to them.

Brother is very happy.

My husband moved to Immacolata House in August 2021 during the time of more Covid restrictions, subsequently, these have eased, and now, as an "essential carer", I am able to visit three times weekly. The environment is good. A spacious room with en-suite, dining and lounge areas with home comforts. Staffing levels appear to be excellent, caring, kind and sensitive to his needs, and also to mine. My husband is cared for, most importantly, with dignity. The meals provided are varied, first-class, and always, he is offered a choice. The staff are working hard to maintain his mobility and engage him in any activities that are possible following extensive research and time at Immacolata House. I really believe my husband is in the best possible, professional hands. Communication with the staff has been excellent.

My husband became a resident in September 2021. I am satisfied with the care he receives. The management is pleasant and the staff caring and helpful.

My father went to live in Immacolata House from Nov 2019 until April 2020 where he passed away. What amazing people work there, my father was not the easiest to look after but the staff were amazing with him, he would laugh with them and I felt he was safe and looked after. I work nights, so I would ring 3 am and every time the staff were happy to answer my questions, there were a lot of questions some times. I can't thank the staff enough they made a very hard decision easy for me. You are all wonderful, my father was so happy with you. Thank you all.

The staff have been absolutely amazing. I would thoroughly recommend Immacolata House. They have helped all of us through a very difficult and stressful time. They have and still do look after my father-in-law so well. Caring, thoughtful and happy people. Amazing food!

Our thanks to all at Immacolata House, for the care they have given our Mum over the last five and a half years.

Very caring staff and good facilities.

I was always very well informed about his care plan and condition. I too was made to feel most welcome, by all the staff when visiting. I cannot praise the staff enough. The home was always very clean and inviting, the outside surroundings very nice. I had every faith in them caring for my brother.

An unmarried lady used to her own space who says she finds carers coercive, invasive and rough. She has never used soap on her face and was mortified when her face was soaped and shaved. She was crying when we visited. (We have never seen her cry) She has language difficulties with the staff both ways and finds them difficult to understand. Personal hygiene is personal and needs to be discussed. Cultural dress frightens client and she needs help here.

My partner has received very good care. The staff who assist him show real sympathy and the care assistants work extremely hard. The main terrace staff are always polite and kind and make every effort to ensure that my partner is comfortable. The nursing staff are caring and do their very best for him.

Staff are very helpful and always at hand if I need to know anything. The home is very clean with no smells. The staff are always very pleasant.

Mum has been at the home now for over 6 months and is in the later stages of Dementia, so doesn't really know where she is herself. I have been very pleased with the way she settled in and that her needs at this stage of her illness are being well met. The staff are very welcoming and friendly, giving mum the support she requires. She has enjoyed joining-in with a variety of activities, she can attend. The home is in a lovely location, is fairly modern compared to some older style homes and is kept very clean.

The staff do a very difficult job with respect, patience and good humour and they have my admiration.

Very friendly staff, clean and tidy, always happy to help where needed. Food leaves a little bit to be desired, could do with small changes, try cauliflower cheese or similar. This is a county with farm workers etc. Lots of males who eat cheese. On the whole, suitable but need more variation.

My mother has been resident at Immacolata now for nearly two years - she has been very well looked after in a sympathetic and respectful way and we are kept well informed of her welfare.

The home is in lovely surroundings. The staff are very caring. The food is fantastic, all-round very nice care home and very well run.

I had a missed call on my phone so rang them when I got home from work. I found it very hard to make the person understand what I was calling for and when speaking to the next person I found it almost impossible to understand what they were telling me. If I find it hard, how do the residents cope? I think all staff should be able to speak and understand English at a reasonable level.

I am extremely happy with the attention my husband receives. All staff, whatever their category, always welcome you when you visit. I am impressed with the cleanliness that is achieved under some difficult circumstances.

I am happy my wife is cared for in such a caring place.