The home is in lovely surroundings. The staff are very caring. The food is fantastic
J R (Wife of Resident)
The staff are very welcoming and friendly, giving mum the support she requires.
J P (Daughter of Resident)
Her wishes were respected wherever practical and safe. Staff were patient and affectionate
B R (Son of Resident)
These prices are only a guideline, please contact Immacolata House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
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Immacolata House has a Review Score of 9.7 (9.662) out of 10, based on 25 reviews in the last 2 years.
Over all time Immacolata House has 84 reviews.
4.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your partner. Our staff take great care and respect when providing support for all our residents and their loved ones.
I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
5.0 out of 5
Thank you for taking the time to write your lovely review of Immacolata House. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
4.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.
5.0 out of 5
Thank you for taking the time to write your review of Immacolata House. Our staff take great care and respect when providing care for our residents and their loved ones, so I shall be sure to share with them your kind words and admiration. Kindest regards.
4.0 out of 5
Thank you for taking the time to write your review of Immacolata House. We aim to provide a service that meets residents' and loved ones' expectations; therefore, I apologise if you feel that we have fallen short on this occasion, with regards to the food.
I have discussed with the kitchen team at Immacolata House and can confirm that we do offer cauliflower cheese every Sunday, and a ploughman's on a Wednesday. Also, the menus are different on a fourteen-day cycle with three different choices each meal. Changes are and can be discussed at relatives' meetings.
I hope this response covers all of your comments, however, please don't hesitate to discuss further with the home manager, Sue Stephens.
All the best.
5.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.
5.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.
4.0 out of 5
Thank you for taking the time to write your review of Immacolata House. We were pleased to see that you have rated our overall standards highly. With regards to your recent telephone conversation; as you can imagine we are slightly surprised as in general it is only our nurses, manager or reception whom will answer the phone, and they all have excellent English skills.
We aim to provide a service that meets residents' and loved ones' expectations, I can only apologise if you feel that we have fallen short on this occasion.
Your comments/review has been passed to the manager, who I am sure will be in touch soon to discuss.
Kindest regards.
5.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. All the best.
5.0 out of 5
Thank you for taking the time to write your review of Immacolata House. I will be sure to pass on your kind words to all the team. Kindest regards.
5.0 out of 5
Thank you for taking the time to write your review of Immacolata House. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Kindest regards.
5.0 out of 5
We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.
5.0 out of 5
Thank you for taking the time to write your review of Immacolata House. Our staff take great care and respect when providing support for all our residents and their loved ones. We will be sure to pass on your gratitude to all the team. Kindest regards.
5.0 out of 5
We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at Immacolata House are aware of your positive feedback. May we wish you and your family well for the future.
5.0 out of 5
Thank you so much for your kind words Carole. We really appreciate you taking the time to share your experience with us and are so happy that you are 'very satisfied' with the care your mother received. I will be sure to pass on your words to all the team at Immacolata House. We wish you all the best.
5.0 out of 5
Dear Kevin
Thank you for your wonderful compliments I have passed them to all the staff. It was a pleasure to look after your father, and wonderful to have your input into the daily running of the home. We miss you both.
5.0 out of 5
On behalf of Notaro Care Homes, may I thank you for taking the time to write such a wonderful review of Immacolata House.
Each member of staff works tremendously hard for each and every resident and it's so touching to read your wonderful experience while your uncle lives with us. I will be sure to share your words with all the team at Immacolata House. Kindest regards
5.0 out of 5
Thank you very much for taking the time to write such a lovely review of Immacolata House. I will pass on your kind words to all the team. Kindest regards
5.0 out of 5
Thank you for taking the time to write a lovely review of Immacolata House. It is so nice to read your positive comments on the care and support your mother received. I shall be sure to share your review with all the team. Best wishes to you and your family.
5.0 out of 5
Thank you very much for taking the time to write such a lovely review of Immacolata House. Our staff work so hard, and it's so nice to read such kind words. I will pass them on to the all the team. Kindest regards
The Review Score of 9.7 (9.662) out of 10 for Immacolata House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Currently full but a waiting list of available
Sue was born in the West Midlands, in 1977 she moved to Gloucestershire and started a career in Catering Management. In 1989 after moving back to Birmingham, Sue started her Nursing career, first as a student nurse then moving to her first post on a stroke ward. Sue continued to work in various nursing roles.
An opportunity then arose to manage a home, who at the time were a small company in (Taunton Somerset). Sue managed the home for 10 years. Her next move involved turning failing homes around and building their reputations, a position she held for over 6 years.
In 2015 Sue joined Notaro Homes, her reason was she viewed the company as small enough to be personal, yet large enough to be effective and combined with an excellent local reputation. Sue has had a keen interest in Dementia care since 2009 which she continues to develop. She also holds a teaching qualification and enjoys mentoring students both pre and post-registration.
In her spare time, Sue lives on a smallholding of 5 Acres where she has sheep, ducks, chickens, geese and 6 dogs. She is also an assured breeder of West Highland Whites with the Kennel Club under the kennel name Alansus. Other hobbies and interests are travel, cooking, reading, walking and horse racing.
If you would like to contact Sue, please either contact the Immacolata House.
My name is Anumol, a 34-year-old originally from India. I’m a teacher by profession and came to the UK for higher studies, where I completed an M.Ed. degree. Over the past four years, I’ve been working as a Senior Care Assistant at Immacolata House. I enjoy engaging residents through different activities including conversation, and have gained valuable experience, particularly in caring for individuals with dementia. My role has taught me how to handle challenging situations effectively, and I take pride and joy in my responsibilities every day.
My name is Siobhan, I am 27 years old and I started working at Immacolata House 7 years ago. I first started working here as a Care Assistant and after 3 years I then did my NVQ which lead me to progress to a Senior Care Assistant. After being a Senior Care Assistant for 3 years I was then privileged to of been able to progress again to a Care Supervisor.
Outside of work, I can be found that I spend a lot of my time with my family, partner and my two dogs. My hobbies include walking my dogs and going on days out with my family and weekends away with my partner.
My name is Lisa, I was born and raised in Somerset. I have worked at Immacolata House for the last 11 years. I joined the home as a domestic but went on to be a care assistant, senior care assistant, care supervisor and my most recent role of assistant practitioner. Outside of work I am mostly found spending time with my husband, 2 daughters and dog. My hobbies include cooking and long dog walks.
I’m Paul, and I’ve been Senior Maintenance at Immacolata House for 2 years. Overall, I have worked in maintenance roles within the care sector for 5 years, along with over 20 years in the leisure and housing sectors. I moved to Somerset from Kent 8 years ago, but I go back regularly to visit family.
My name is Julie and I’ve been an Administrator at Immacolata House for just over a year. I have worked in admin roles within the care sector for 4 years, along with over 25 years in the housing sectors for the homeless. I have worked in various different sectors but found that my passion is within care. The role is varied and i enjoy helping everyone within the home and those who visit their loved ones. I am the first person that people see when they arrive and love to welcome existing and new families to Immacolata.
I have proudly worked at Immacolata House for the past nine years, beginning my journey as a Registered Nurse and progressing to my current role as Deputy Manager. My career here has been deeply fulfilling, both professionally and personally as it’s meaningful and rewarding. Spending quality time with my family—especially my two boys—is one of my greatest joys.
My name is Sneha, and I have been the Head of Care at Immacolata House for the last eight years. I have been a nurse for thirteen years, and my passion for the profession lies in making a positive impact on the lives of others through care. Outside of work, I cherish my time with my husband, our three daughters, and certainly, my close friends.
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