The Knoll Nursing Home (Yeovil) Ltd

33 Preston Road, Yeovil BA21 3AE
Review Us
9.8 26 Reviews
  • The Knoll Nursing Home (Yeovil) Ltd, Yeovil
The Knoll Nursing Home is a traditional, well established building lying within substantial grounds. Modernised over the years, the home is registered for 47 residents with nursing and residential needs. The home offers long and short term care and also day care for adults together with specialist care for the elderly frail, respite care, convalescent and palliative care.

At their most recent CQC inspection in January 2021, The Knoll was rated as 'good' overall and they also received an ‘outstanding’ in the outcome, 'Is the service caring?'

As well as maintaining the highest possible standards of personal care, staff offer expert nursing care. Working closely with local health professionals, the fully-qualified nursing and care staff are able to offer dedicated medical care to residents, 24 hours a day. Nursing care goes beyond the everyday welfare of resents to include such things as post-operative care and specific nursing support for chronic and terminal illness.

A professional and highly qualified team introduce a tailor made and constantly evolving care plan for each resident and involving family, friends and medical practitioners. Residents need not be concerned, as every effort is made to preserve dignity and self-respect as well as providing choice to enjoy life.

The Knoll is committed to providing an innovative and holistic approach to activities for the enjoyment of residents whether in groups or one on one. Staff have developed innovative ideas to encourage residents to engage in meaningful and varied activities if they so wish.

Dining at The Knoll Nursing Home is designed to be a pleasure both socially and gastronomically. The chefs use fresh produce sourced from nearby suppliers such as the local town butcher. Menus are changed seasonally with the input of residents and are designed to be nutritious and to suit a wide range of dietary requirements.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Nursing Care: £1500 – £1600

Fees are based on the facilities of the rooms available and based on needs of individual following a care assessment.

These prices are only a guideline, please contact The Knoll Nursing Home (Yeovil) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Knoll Nursing Home (Yeovil) Ltd

Person in charge

  • Jo McLaughlin (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission upon care assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

The Knoll Nursing Home (Yeovil) Ltd Reviews (26)

9.8

The Knoll Nursing Home (Yeovil) Ltd has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years.
Over all time The Knoll Nursing Home (Yeovil) Ltd has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Knoll Nursing Home (Yeovil) Ltd
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Total of 26, showing 1-20
Review from C C (Wife of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming staff. They all worked well as a team. A strong ethos of care shone through. I felt they took the time to find out what was important to us with an excellent balance of professionalism and warmth. They were all thoughtful and caring to my husband which made a very difficult
time more bearable. They were helpful and respectful after my husband's death.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your kind comments about the team here at The Knoll Nursing Home. We were priviledged to care and support your husband. Supporting our families at difficult times is a very important part of our ethos.

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Review from Barbara H (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the eighteen months I have visited the home, I have been impressed with the high standard of cleanliness, atmosphere and welcome received.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your kind comments it was a privilege to care for your friend.

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Review from W I (Relative of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are committed and caring. They respond quickly to concerns from relatives.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you for your lovely comments; we are priviledged to support your mother.

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Review from G P (Husband of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. Residents are treated with care and dignity and absolutely nothing is too much trouble. Relatives are welcome to visit at any time and are encouraged to get involved with activities. Management are always available and happy to spend time with relatives and to listen
to any comments. The quality of the meals is excellent and everything is prepared on site. I have no hesitation in recommending The Knoll Nursing Home.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your lovely comments; it is such a privilege to care and support our residents. We have great support from the family and friends of The Knoll, especially with regards to the activities and events.

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Review from Nick Y (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Knoll Nursing Home - everyone I have met and who has helped my mother has been excellent. All the staff are very friendly and genuinely extremely helpful in what must be very difficult circumstances for some residents. I can't praise the home and staff enough, as they have cared for my mother extremely
well.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your very kind comments regarding our team and the home. It is a privilege to be able to support your Mum.

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Review from R C (Relative of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is absolutely amazing. My mum has settled in so well and she is looked after excellently. The care is wonderful and she is so happy. All the staff are so caring too.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you for your lovely comments about the team at The Knoll. It is a privilege to support your Mum.

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Review from Sharon S (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been really supportive and lovely. They are always smiley and happy.
The home is always clean and tidy.
Three particular staff members are always available to talk to if I have any questions. I can't thank them enough for how they are looking after my mum and my dad.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your lovely kind comments about the team. It is a privilege to care and support your Mum.

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Review from T T (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Knoll is an excellent home, with plenty of care from staff who go out of their way to attend to my mother's and other residents' needs. Also good food and excellent hygiene and cleanliness. They have a modern external building called The Lodge where my mother does various activities including baking
cookies, chocolate, reindeer making, wool crafting and autumnal wreaths. The staff are always happy and smiling.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you for your lovely comments about the team and the home. We completely agree that the activity lodge is an amazing space loved by all who spend time there.

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Review from T J (Wife of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well looked after.
His every need is attended to.
He is very happy here and the staff are very friendly.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you so much for your lovely comments. We are privileged to care for and support your husband.

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Review from Sarah J (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Being at the late stages of dementia, my father received outstanding care from all the staff. As a family, we were satisfied and happy with the nursing home in every respect. This meant that when it was time for him to say goodbye to this world, he was treated with the dignity and grace he deserved.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you for your lovely comments, the care team felt privileged to be able to care and support your Father.

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Review from Fiona M (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at The Knoll enough for making my mum's 90th Birthday party such a wonderful occasion. The staff went above and beyond to host friends and family, and the chef provided a wonderful spread and made her a cake on her actual birthday. Thank you so much.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

You are very welcome. It was so lovely seeing your mum enjoying the celebrations of her 90th Birthday with her family and friends.

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Review from D B (Daughter-in-law of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loving The Knoll and the staff listen to concerns, and where possible take the appropriate action, or explain their decision. I feel relaxed about the care/support my Mother-in-law receives.
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Review from Roger R (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good homely atmosphere.
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Review from Barry S (Husband of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is happy and content at The Knoll, which is very comforting for our family, plus the staff, without exception, always make me feel welcome.
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Review from Sonia C (Wife of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband always said if he could not be home with me (his wife) he would want to be nowhere but than with the angels (his carers) at The Knoll.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you Sonia for your kind words, It was a pleasure and a privilege to care for your husband.

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Review from T S (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into the Knoll Nursing Home in May and and the family are very pleased with the care given to my mum. The staff are very good and they look after my mum very well, and the home has a homely feel about it, and the food is lovely. The home is kept clean.
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Review from A K (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Knoll Nursing Home since May 2022. She has dementia. She appears very happy and well looked after. She enjoys the activities which are laid on, the activity staff come up with great ideas. All the staff at The Knoll are very friendly, nothing is too much trouble and it is a
joy to visit. Thank you for all your hard work.
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Review from Ann S (Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 2 years come Christmas. All staff and management are excellent. I would not want to be anywhere else. The only thing I felt, on occasion, is they may be understaffed. Even then, they cope. Residents suffer in no way.
Reply from Joanna McLaughlin, Manager at The Knoll Nursing Home (Yeovil) Ltd

Thank you Ann for your lovely comments. We are so pleased you are happy at The Knoll and regard this as your home. We have had a discussion regarding the staff element of your review and you understand that we have not been understaffed. You explained that your comment was referring to nights and after our discussion, you realised that we had the required levels and you explained that this was only on isolated occasions that you felt this way. When we discussed this in further detail you understood this was at times when new residents were settling into the home. Thus we have listened to your comments and shall be putting in extra support for the night shift when new residents are admitted and settling in.

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Review from A E (Husband of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are well trained and very competent in their roles. Good, friendly and helpful relationships. The help given to residents is excellent and the home is always clean and tidy. The information given about the resident is good. My wife is in a very good and safe environment.
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Review from Elizabeth W (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has now been a resident at The Knoll for five months and has settled well. The quality of care and kindness of the staff is outstanding. Nothing is too much trouble and dad loves the food! We had no experience of care homes before and have been helped through the process by the admin staff. It isn't
an easy decision to make, but the peace of mind we now have knowing dad is safe and looked after is worth more than anything. It's a lovely place.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for The Knoll Nursing Home (Yeovil) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for The Knoll Nursing Home (Yeovil) Ltd is calculated as follows: ( (144 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Knoll Nursing Home (Yeovil) Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 01 Sep 2025

Single rooms

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Awards / Recognitions (0)

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Meet the Team (5)

Joanna

Joanna McLaughlin

Job Title: Registered Manager Joined: 2014

As the Registered Manager, Jo is responsible for the day-to-day running of The Knoll Nursing Home and has overall responsibility for the social and health needs of the residents. She is also the ‘face’ of the home to health and social care professionals.
Jo’s responsibilities include maintaining the quality standards at the home, safeguarding controls, and health and safety, as well as overseeing the care provided by the staff team. She is also responsible for staffing matters, the maintenance of the home, and its finances.
Jo has extensive experience in the care sector, having worked in it since 1990, and holds the Level 5 Diploma in Leadership in Health and Social Care.

Caroline

Caroline Sharpe

Job Title: Clinical Lead Joined: 2019

Caroline joined us as the Clinical Lead in September 2019.


As a Registered Nurse, she has 30 years experience within the care home sector working as a nurse and a home manager.
Caroline oversees a small team of registered nurses and care practitioners ensuring high standards of care and working with a person-centred care approach.
She assists the manager on a day to day basis and is always happy to answer any questions
Her biggest achievement is winning Manager of the year (Somerset Care Awards) and being selected in the top five of the National care awards for the Dementia Manager of the year.

Bindu

Bindu Thomas

Job Title: Senior Nurse Joined: 2016

Bindu assesses, plans, and evaluates the individualised care of our residents, and also provides direct care to them. She supervises care staff and acts as a shift leader.

Bindu is a Registered General Nurse, and before working at The Knoll Nursing Home she worked at a local care home.

Dana

Dana McLaughlin

Job Title: Head of Care and Housekeeping Joined: 2009

As the Head of Care and Housekeeping, Dana supports the Registered Manager in the day-to-day running of The Knoll Nursing Home. Dana is responsible for the recruitment of new staff, and she also provides their training. Dana mentors those staff who choose to study for Diplomas in Health and Social Care, offering advice and guidance on this and any other aspect of care work.


As Head of Housekeeping Dana is also responsible for the domestic staff team, ensuring that high standards of cleanliness are upheld at all times and managing the home’s housekeeping budget.


Dana holds the Level 5 Diploma in Leadership in Health and Social Care and has worked in care for the past 15 years.

Weiji

Weiji Goa

Job Title: Chef Joined: 2019

As the Chef, Weiji plans and provides nutritious meals for our residents. He writes our 4-week menu plans, using fresh and seasonal ingredients to ensure that the residents have a varied diet and that the food meets their preferences and requirements. He also manages all the kitchen staff and is responsible for the home’s food budget. Weiji also ensures that all health and safety and environmental health standards are achieved and maintained.

Frequently Asked Questions about The Knoll Nursing Home (Yeovil) Ltd

What types of Care is The Knoll Nursing Home (Yeovil) Ltd registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Knoll Nursing Home (Yeovil) Ltd have?

There are 47 Single Rooms.

What are the Facilities & Services at The Knoll Nursing Home (Yeovil) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knoll Nursing Home (Yeovil) Ltd to the centre of Yeovil?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knoll Nursing Home (Yeovil) Ltd to verify any information. View our terms and conditions. The Knoll Nursing Home (Yeovil) Ltd has an Enhanced Service - more info.