The Glen Care Home

Shapway Lane, Evercreech, Shepton Mallet BA4 6JS
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9.6 42 Reviews
  • The Glen Care Home, Shepton Mallet
The Glen Care Home is a 52-bed nursing home , for those over 65, with a very homely atmosphere and plenty of personal attention.

The home offers nursing and residential care in a friendly and relaxed atmosphere, where the physical and mental well-being of each resident will be catered for, providing a warm and welcoming environment with highly qualified nursing staff giving professional care at all times. The home also specialises in dementia care and is registered with the Care Quality Commission and is rated as ‘Good’ (February 2022).

The home is situated on the edge of the village of Evercreech in a large landscaped garden, close to the A371 road and within three miles from the regional centre of Shepton Mallet. There is a regular bus service to and from Shepton Mallet and Castle Cary which runs throughout the day.

Their VISION is to be a warm and welcoming Home where everyone matters.

Their VALUES are:
WELCOMING - A positive environment where everyone is respected and treated as individuals.
CARING - With warmth and understanding in a secure and happy environment with qualified engaged staff and strong leadership.
HONESTY - Build and maintain strong relationships by being open and transparent.
CHOICES - Understand and support individual needs by providing person-centred care.
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Care Provided by The Glen Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Fees will be based on assessment of care needs by the home, and will also depend on size of the room and wet room availability.
Nursing care fees are exclusive of the FNC contributions by NHS to the home. Private contribution contribution for Nursing Care is similar as for Residential Care.

These prices are only a guideline, please contact The Glen Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pusajev Ltd

Person in charge

  • Terri-Ann Weatherall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Open for everyone: nursing care, residential care, respite and dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1995
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • The home are allowing visitors to residents, although there may be restrictions due to the COVID-19 pandemic. Please call the home to discuss current policy.

Parking

  • There is plenty on-side parking available, including for disability vehicles.

The Glen Care Home Reviews (42)

9.6

The Glen Care Home has a Review Score of 9.6 (9.635) out of 10, based on 25 reviews in the last 2 years.
Over all time The Glen Care Home has 42 reviews.

Overall Experience
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Date Published
  • 42
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  • 25
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Reviewer Connection to The Glen Care Home
  • 17
  • 5
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Total of 42, showing 1-20
Review from Teresa B (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Glen is a friendly and caring home, which really supports residents and their families. All the staff are professional and supportive. Dad has been a resident for only 9 weeks and has made great progress following a long stay in hospital. I'm very happy with how Dad has settled in. Thank you too
what is a fabulous team.
Reply from Joost van Delft, Proprietor at The Glen Care Home

Thank you taking time to provide this kind review. That is well appreciated.

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Review from A H (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel comfortable and welcomed when visiting The Glen. There is a relaxed and friendly atmosphere. All the staff, in whatever role, are polite and helpful, even going out of their way to assist or answer queries. The care that they give is consistently thoughtful and they take the necessary
time to provide what is required in a kind and compassionate way. My husband has told me that he is content there, and I know that he receives what is necessary in homely surroundings.
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Review from P C (Solicitor of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited The Glen Care Home many times when visiting one of the residents who is my client. I have always found the staff at The Glen to be very helpful and caring to my client. She has lived at The Glen for 2 years and is very happy there. The Glen could do with a private meeting room, as when
I wish to see my client, I have to use the dining room.
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Review from Lesley W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting this month, I found all the staff very pleasant and welcoming, they take time to say hello and also include mum in the conversations as well. The home is working great with all the new improvements. Any concerns you have are quickly resolved. Also, find following their activities on their
social media a joy, knowing mum is having a varied social time with the other residents. Thank you, The Glen.
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Review from R H (Sister of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and all helpers are excellent, their kindness and care os genuine. I would recommend to all my family and friends.
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Review from Nicola H (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am immensely impressed with the friendly and caring nature of the all the staff here. The manager and admin staff are very responsive and helpful as well. They recently enabled us to have a family celebration on site and couldn't have been more helpful and thoughtful. I visit regularly and the
place is always clean and tidy, the staff well-turned out and the residents well cared for. There are a range of communal spaces for residents to use, and on the ground floor everything is on a level so easy to move around. The site is in a lovely rural location, with gardens and big trees visible through big windows with lots of natural light. That is particular good for those residents who cannot easily be moved outside during the summer months.
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Review from Angela P (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Glen Care Home has very helpful and friendly staff who always make you feel welcome. Set in beautiful grounds its always a pleasure arriving there. My mother is very well taken care of by all the staff and they do their very best to make sure she's comfortable. She now has regular nutritious
meals which is a relief for me! I would have no hesitation in making a recommendation.
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Review from Jane M (Friend of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited here today 4th of March. I was very impressed with the cleaning of my friends room and all the cleaning throughout the building. Some residents were enjoying the sunshine in the garden with excellent caring staff. They had a quiz that the activity people ran and they enjoyed making pancakes.
I have worked in several homes. And was very impressed. The residents seemed well cared for. I noticed that in staring activity the category said don't know but I do know I was very pleased they do definitely do activities. Congratulations on a lovely home.
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Review from Debbie C (Sister of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a pleasure to be able to comment on the efforts, caring and compassion of others. This nursing home is definitely a gem amongst many homes. Situated in idyllic grounds, the quiet charm of an old country house, the staff are exceptional. Going above and beyond to help where they can to
assist loved ones and their family members. It is a difficult role, and exhausting, but family requests are upheld and follow through is wonderful. I anppreciate all that is done for my sister and myself, she is all I have now, and being geographically challenged this home gives me comfort knowing she is safe and well looked after. Thank you.
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Review from Philip W (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in the Glen for 18 months, he enjoys the food he has a nice room, the staff are excellent and are always on hand, my Dad has always been treated well, there are lots of activities for the female residents crafts etc but not any for male residents.
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Review from Rex K (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say I am very pleased and satisfied with my stay at The Glen Care Home. All the staff are helpful and considerate and I have no complaints whatsoever. I hope to stay at The Glen again, I am not sure how long that will be.
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Review from E H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly and caring staff. My mother is healthier and more mobile now than when she arrived from hospital. It's a beautiful old house with lovely grounds, plenty of car parking and close to my home. Always a pleasure to visit.
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Review from Lynette G (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Glen Care Home has the most wonderful staff, who do their very best to ensure all the residents are well cared for. They are always polite and friendly when I visit my Dad. I am impressed with the care my dad receives. The Glen is a well-run care home. I would not hesitate to recommend it.
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Review from Geoffrey H (Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a home from home. Genuinely caring carers at all levels. Nothing has been too much trouble. The food, comfort and company have all been good and supportive. If I have ever to come back, it will be with complete confidence.
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Review from Donald P (Husband of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased and satisfied with the very high standard of care my wife is receiving at The Glen Care Home. The home staff treat all residents with love and compassion as if they were a member of their own family.
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Review from D F (Niece of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at The Glen have been so kind and accommodating to my aunt. She feels so comfortable here, her every need is attended to so willingly and promptly. She feels so safe here.
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Review from Andrew W (Brother of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience being with my brother after many years was wonderful.
From the moment I was admitted by staff, and directed what to do, sign and proceed upstairs, was friendly and caring.
Apart from the lift breakdown (!), taking him on a trip around the wards and kitchen was fun.
A thorough discussion
with the duty head was enlightening, putting me clearly in my brother's situation.
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Review from Emily C (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at The Glen are absolutely fantastic. They clearly care for my dad and look after him so well. There are daily activities and a couple of fairs a year bringing in the local community which is so important for those who can't travel. Given his level of needs, he could not be in better hands.
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Review from Simon J (Son of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since February 2023. He feels so at home, he does not want to go out for a meal with the family. He is in his comfort zone but not institutionalised and his mind is still sharp. He does go to organised events and is taken swimming on an organised basis as part of the facilities
provided -what a treat! He feels cocooned and safe when he is taken out.
The management takes their duty of care very seriously, but The Glen is run like a family. Nursing and GP's attention is very high-grade. Any needs are addressed urgently. I meet most of the staff on visits and they are so friendly and caring that I can see why Dad is so happy there. The food is good and the atmosphere is always friendly. All this gives comfort to the family that Dad is always 'safe' and in the best place to see out his years. All credit to the manager and her loyal staff.
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Review from Hazel M (Respite Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt very well cared for in a very pleasant environment - thank you.
The only thing that wasn't so good was the difficulty in manoeuvring the hoist for the commode or bed/wheelchair in a rather cramped room.
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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for The Glen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for The Glen Care Home is calculated as follows: ( (204 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 296 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Glen Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Terri-Ann

Terri-Ann Weatherall

Job Title: Home Manager Joined: 2002

I am a highly experienced and motivated healthcare professional with a proven track record of providing excellent care and support. I started working at The Glen Care Home in 1999 as a care assistant and have worked my way up to a Home Manager through various roles within the home.


We have a fantastic team here at The Glen and for us, it's ensuring our residents are happy and cared for with the utmost respect and dignity they deserve. I use my knowledge of the local area to arrange events and activities with nearby schools and clubs and am always keen to involve the local community in life at The Glen.


There’s no better feeling than making a difference to a resident's life.

Maya

Maya Lawrence

Job Title: Head of Care Joined: 2006

I am a dedicated and talented registered nurse with suitable qualifications, skills and a plethora of experience to be deputy manager for The Glen Care Home. During the 16 years at The Glen, with the last years as Head of Care, I have acquired far-reaching knowledge of care standards and health & safety legislation and have gained extensive experience in working with vulnerable adults and people with special needs including mental and physical disabilities.


I can effectively lead, train, supervise and motivate a team to deliver the utmost care and professionalism to all our residents and their families consistently. High standards of care are achieved through placement assessments and risk assessments for residents, formulating individual care plans and ensuring that these are met by the team.


We always prioritise our residents’ needs and will always, with our fabulous team, make sure that their time spent with The Glen is relaxing, peaceful and joyous.

Frequently Asked Questions about The Glen Care Home

What types of Care is The Glen Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Glen Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Glen Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Glen Care Home to the centre of Shepton Mallet?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Glen Care Home to verify any information. View our terms and conditions. The Glen Care Home has an Enhanced Service - more info.