The Glen Care Home, Shepton Mallet, Somerset
The Glen Care Home, Shepton Mallet, Somerset
The Glen Care Home, Shepton Mallet, Somerset

The Glen offers a dedicated and highly trained team for a wide range of personal care needs. As well as residential and nursing provision, the service welcomes palliative, respite and convalescence. Care is also provided for people living with Parkinson's and Huntington's disease.

The Glen combines modern care technology with homely comforts, such as soft furnishings, many places to relax, delightful sensory gardens and a furnished patio. Many room offer ensuite facilities and views of the landscaped gardens.

Meals are arranged to balance nutrition and personal favourites, and dining may be enjoyed in the pleasant dining room where friends and relatives are always welcome.

Clients are encouraged to immerse themselves in hobbies and interests, with countryside trips and seasonal events also arranged for their enjoyment.

Group: HC-One

Person in charge: Terri-Ann Weatherhall (General Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Glen Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 The Glen Care Home has a Review Score of 8.9 (8.915)

The Review Score of 8.9 (maximum of 10) for The Glen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Glen Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for The Glen Care Home is calculated as follows: ( (91 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.431 Points relating to the number of positive Reviews for The Glen Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.6 Target = 0.431

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Glen Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Glen Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My wife has been at The Glen Care Home for over 3 years and has been shown the best of care at all times. The home is well managed, the staff are excellent at all levels and the morale among them appears to be high.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident since 2013. The staff have always been exemplary. The new matron is very approachable and nothing is too much trouble. There could be more staff and I look forward to the refurbishment.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Clare Sheehan, Care Advisor at The Glen Care Home responded to this review on 09 Feb 2018:

Thank you for your kind review, as discussed the chef will visit your Mother regularly to discuss food options and likes and dislikes.
I can confirm that the refurbishment is currently being discussed and I will keep you updated with any information. As always my door is always open if you wish to discuss anything further.

My husband has experienced, on the whole, a very caring, compassionate and willing staff. The management are supportive and positive. Activities have been well organised and last Christmas we enjoyed an excellent programme. I enjoy my visits. However, The Glen, although in beautiful surroundings, is very tired inside and does need its intended refit.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Glen Care Home responded to this review on 25 Sep 2017:

Thank you for your review. It is so nice to hear that your husband is enjoying the activities and that you are enjoying your visits. Thank you for your kind words about our staff.

My mum went into The Glen in November 2016 when she was diagnosed with cancer. Mum was worried at first because she was so independent and was going out doing different activities. But she settled in and enjoyed the activities and I was going up most days, taking her out around the grounds or just sitting with her. The grandchildren went up on the weekends, playing games with her. The staff were excellent and looked after her very well.
When my mum passed away they were so kind and supportive.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Glen Care Home responded to this review on 18 Sep 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review it is lovely to hear that your mum had settled and was happy and enjoying different things. I'm sure that in time to come this will bring you happiness knowing that she was well cared for and happy.

My father spent almost 18 months at The Glen before his passing. We were worried about him leaving his home and moving to a care home, but our fears were soon put aside by the care and support he received from every one of the staff. His room was excellent and he enjoyed the food too. It was nice to know he was being so well looked after and they were so kind and caring to him and also to our family at his passing. The staff have a hard job but are all happy and friendly. Top marks.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at The Glen Care Home responded to this review on 18 May 2017:

Condolences. We would like to thank you for taking the time out to write this review. We appreciate your feedback and take on board the positive comments from the service your late relative received. We will share your comments with the home’s manager.

The Bupa Customer Care Team.

We cannot fault the genuine love and care my mother is receiving from your staff. Always helpful, kind and reassuring; I can honestly say that The Glen Care Home are the only comfort in the long, slow and painful process of leaving my mother. Without them, I do not know how I would cope. Thank you so much for all your efforts and to your dedicated staff in The Glen Care Home.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Glen Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I can honestly say the Glen Care Home is superb in all aspects and the staff without exception are first rate in everything they do. My Mother is a resident there and although she says it is not home she is very happy and is looked after extremely well.
I can only say that any care homes I have visited to see residents. The Glen Care Home is top of the list and whenever we visit there is a buzz about the place with different activities for the residents.Overall five stars all round.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Glen Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I found the home comfortable. The staff respected my privacy for which I am very grateful. I have enjoyed my stay here and feel much better for the experience.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at The Glen Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father was looked after in his time at The Glen with the very best care we could ever imagine. He was always happy and cheerful, his carers were excellent, nothing was too much trouble for them, and my family cannot thank the staff and management enough for their care to my father.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Glen Care Home responded to this review on 16 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Rooms could be more affordable, but we do maintain a reasonable good standard.

How likely would you be to recommend The Glen Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at The Glen Care Home responded to this review on 20 May 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Rooms are too small for the money, could be more helpful staff, on the whole not so bad.

How likely would you be to recommend The Glen Care Home? Unlikely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Glen Care Home responded to this review on 20 May 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Mum was taken into The Glen from home on a short term basis following a number of falls. Even though the management and staff knew she would be transferring to a care home nearer her home town, they could not have been kinder or more attentive to her needs. They treated her as "one of their own". The staff were exceptionally friendly and professionally at all times and made a strong effort to get to know mum and her needs. Although mum was only there for about 5 weeks she formed strong bonds and wishes she could transplant The Glen to her.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at The Glen Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum has senile dementia and suffers from urine infections very regularly and all members of staff treat her with upmost dignity, kindness and look after all her daily needs. Most of the meals are to her liking and she has everything she requires. Sometimes her confusion can cause her to think that she has upset one of the staff but they calm her and make her feel safe and happy.

How likely would you be to recommend The Glen Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Glen Care Home