The Glen Care Home

Shapway Lane, Evercreech, Shepton Mallet BA4 6JS
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9.6 42 Reviews
  • The Glen Care Home, Shepton Mallet
The Glen Care Home is a 52-bed nursing home , for those over 65, with a very homely atmosphere and plenty of personal attention.

The home offers nursing and residential care in a friendly and relaxed atmosphere, where the physical and mental well-being of each resident will be catered for, providing a warm and welcoming environment with highly qualified nursing staff giving professional care at all times. The home also specialises in dementia care and is registered with the Care Quality Commission and is rated as ‘Good’ (February 2022).

The home is situated on the edge of the village of Evercreech in a large landscaped garden, close to the A371 road and within three miles from the regional centre of Shepton Mallet. There is a regular bus service to and from Shepton Mallet and Castle Cary which runs throughout the day.

Their VISION is to be a warm and welcoming Home where everyone matters.

Their VALUES are:
WELCOMING - A positive environment where everyone is respected and treated as individuals.
CARING - With warmth and understanding in a secure and happy environment with qualified engaged staff and strong leadership.
HONESTY - Build and maintain strong relationships by being open and transparent.
CHOICES - Understand and support individual needs by providing person-centred care.
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Care Provided by The Glen Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Fees will be based on assessment of care needs by the home, and will also depend on size of the room and wet room availability.
Nursing care fees are exclusive of the FNC contributions by NHS to the home. Private contribution contribution for Nursing Care is similar as for Residential Care.

These prices are only a guideline, please contact The Glen Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Pusajev Ltd

Person in charge

  • Terri-Ann Weatherall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Open for everyone: nursing care, residential care, respite and dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1995
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • The home are allowing visitors to residents, although there may be restrictions due to the COVID-19 pandemic. Please call the home to discuss current policy.

Parking

  • There is plenty on-side parking available, including for disability vehicles.

The Glen Care Home Reviews (42)

9.6

The Glen Care Home has a Review Score of 9.6 (9.635) out of 10, based on 25 reviews in the last 2 years.
Over all time The Glen Care Home has 42 reviews.

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Date Published
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Reviewer Connection to The Glen Care Home
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Total of 42, showing 21-40
Review from Rachel S (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed for a couple of weeks respite after leaving hospital in January this year. From start to finish the care given was brilliant. The staff are so friendly and accommodating. Mum has additional nursing needs which were met and dealt with efficiently and with kindness and care. Nothing was
too much trouble. Should Mum need to access nursing care again in the future, we would not hesitate to go back to The Glen.
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Review from S M (Friend of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Glen Care Home are always so friendly and accommodating, they interact well with the patients and their families. It is always clean and tidy and you can see that the patients are kept safe and very well cared for. Whilst I have been visiting my grandad-in-law I have seen many different
activities going on during the day. I would highly recommend The Glen Nursing Home.
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Review from Sue C (Daughter of Resident) published on 25 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been cared for at The Glen, with Dad passing away in October.
I have always found the team to be positive, responsive and very caring. Under the new management, there's a can-do attitude and approach, and I've always felt we are a team in the way we've discussed and made decisions
about both parents' care and support.
I feel that nothing is ever too much trouble, and I always get a quick response to emails and calls.
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Review from S F (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and understanding my father has received since moving to The Glen has been outstanding.
All staff members work incredibly hard and have warmly welcomed him. They are an extremely friendly bunch and have not only supported him, but also myself in helping him to adapt to his new home and lifestyle.
The
communication is superb and the medical treatment by nurses and carers has been second to none. They have coped brilliantly with my father’s needs and often demanding behaviour. His comfort and welfare is always their main priority.
During a very difficult time for us as a family, I would like to thank all staff, from the cleaners, maintenance staff, carers, nurses, caterers, admin and management for their sense of humour and the warm reception we have received.
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Review from Sue D (Regular Volunteer) published on 19 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The residents are treated with respect and dignity within a warm, friendly and homely environment. A wide range of activities are available to keep people mobile and stimulated. Those who are unable to access the lounges or prefer to stay on their own are offered one-to-one interactions in their rooms.
Visitors are always made welcome and encouraged to participate in residents' care and activities. On arrival, the atmosphere is cheerful and welcoming.
Many of the bedrooms and bedroom furniture need modernising and updating but I realise that this is a continual maintenance need. The maintenance staff are exceptionally helpful and always busy maintaining a large, older building.
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Review from D C (Wife of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was suffering from a terminal illness and he spent his last few months, before he very sadly died, as a resident at The Glen Care Home. He was treated at all times with respect and lots of loving care from his nurses and care workers. Nothing was too much trouble for them and that love and
support was also extended to myself and my family when we visited him on a daily basis. The staff are dedicated people and The Glen has a very homely atmosphere. I got to know some of the other residents whilst my husband was living there and they all seemed to be happy and contented.
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Review from Martin P (Son of Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit Mum, she always seems happy and well cared for. She has never minded complaining about things but rarely does about her time at The Glen Care Home. The staff are always helpful and there appears to be a really happy atmosphere there. I wouldn't hesitate to recommend The Glen to anyone
seeking a good quality care home.
Reply from Joost van Delft, Proprietor at The Glen Care Home

Dear Martin, thank you for your kind words. You capture what we stand for so well.

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Review from B S (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place. Staff are caring, compassionate and lots of patience. My dad tells me the food is good. Lovely surroundings. I feel my dad is kept safe and well cared for.
Reply from Joost van Delft, Proprietor at The Glen Care Home

Thank you for your kind words. Indeed we strive to be a wonderful place for everyone: residents and their families and friends, our staff and health professionals.

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Review from Brian J (Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since leaving the hospital I have lived in three care homes. I found The Glen Care Home to be the best. The management is hands-on and the standard of care is exceptional. The rural setting of the building is delightful.
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Review from Liz E (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Glen Care Home is such a great care home - am so lucky to have my husband there. The carers are so kind to him and me.
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Review from Alyson P (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident here since October 2022. We have been welcomed as a family by all members of the staff. The team is led by excellent management and I cannot speak highly enough of the whole team. They are kind, compassionate, professional and very friendly. I would have no hesitation in recommending
The Glen Care Home.
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Review from Rosemary H (Sister of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is excellent at The Glen Care Home, a very happy home.
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Review from John B (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care that Mother is receiving.
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Review from Georgina B (Granddaughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Glen is a friendly and caring home, which really supports residents and their families. All the staff, without exception, are extremely professional, kind and supportive. My Grannie has been a resident at The Glen for many years. She always speaks so highly of the staff who support her and I've
seen first-hand the compassion they have for her and the other residents. I would highly recommend The Glen.
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Review from Nicola F (Friend of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dear old friend of mine is a resident and I can only speak as I find The Glen which is, what a fabulous team they are. I visit on average 3 times per week and every time I go in, the carers are friendly, caring and always on hand to answer questions and offer advice. The food always smells good and
is presented well.
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Review from Linda A (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy that my mum has settled into her new life at The Glen. I found it very hard to have Mum placed in care. This would never have happened, had I been able to deal with her needs at home. All the staff at The Glen have been very helpful in the transition. Great service.
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Review from Paul E (Husband of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who died at The Glen on 13th August 2022, was a resident there for 8 years and throughout her time there, she was treated with the utmost care, kindness and dignity. The management and staff were excellent and nothing was too much trouble. I would have no hesitation in recommending The Glen
to anyone and if I have to go into a care home, that would be the one for me. My thanks to all the staff, you are doing a fantastic job.
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Review from M B (Son of Resident) published on 20 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff to be very friendly and helpful, the residents needs always seem to be met very well, my mum gets looked after with dignity and a smile, nothing is too much trouble. The food is excellent. Management is absolutely brilliant. I always feel very welcome and fully informed, most of the
staff are always happy to chat and tell me what’s going on. Haven’t come across anyone where you think “could do without you”. Grounds are fantastic and well kept. I do feel the rooms are showing their age with dated furniture and decor but that’s not too bad. I do feel the cleanliness of the rooms and bathrooms could be better, that could just be down to staffing levels.
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Review from Kerry K (Daughter of Resident) published on 20 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the team at The Glen enough for the end-of-life care they gave my Dad, and our family. The compassion and kindness shown was truly appreciated and it always felt as if nothing was too much trouble. They even let me stay in an empty room during Dad's last days. I will miss patting the
donkeys in the beautiful gardens, which gave great comfort during tough times. Thanks again.
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Review from Gillian B (Daughter of Resident) published on 20 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Glen Care Home for 7+ years. Her care has been exemplary. Originally she was able to wash and dress herself but now at 100 she has to be assisted. I cannot fault the staff in any way.
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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for The Glen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for The Glen Care Home is calculated as follows: ( (204 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 296 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Glen Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Terri-Ann

Terri-Ann Weatherall

Job Title: Home Manager Joined: 2002

I am a highly experienced and motivated healthcare professional with a proven track record of providing excellent care and support. I started working at The Glen Care Home in 1999 as a care assistant and have worked my way up to a Home Manager through various roles within the home.


We have a fantastic team here at The Glen and for us, it's ensuring our residents are happy and cared for with the utmost respect and dignity they deserve. I use my knowledge of the local area to arrange events and activities with nearby schools and clubs and am always keen to involve the local community in life at The Glen.


There’s no better feeling than making a difference to a resident's life.

Maya

Maya Lawrence

Job Title: Head of Care Joined: 2006

I am a dedicated and talented registered nurse with suitable qualifications, skills and a plethora of experience to be deputy manager for The Glen Care Home. During the 16 years at The Glen, with the last years as Head of Care, I have acquired far-reaching knowledge of care standards and health & safety legislation and have gained extensive experience in working with vulnerable adults and people with special needs including mental and physical disabilities.


I can effectively lead, train, supervise and motivate a team to deliver the utmost care and professionalism to all our residents and their families consistently. High standards of care are achieved through placement assessments and risk assessments for residents, formulating individual care plans and ensuring that these are met by the team.


We always prioritise our residents’ needs and will always, with our fabulous team, make sure that their time spent with The Glen is relaxing, peaceful and joyous.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Glen Care Home to verify any information. View our terms and conditions. The Glen Care Home has an Enhanced Service - more info.