
I have nothing but praise for the staff at Ashley Grange Nursing Home.Sheila L(Daughter of Resident/Service User)

I could not have hoped for a better level of care for my fatherPhil P(Son of Resident/Service User)

It was so reassuring to us as a family, that Dad was in the hands of such a kind and capable teamJill J(Daughter of Resident/Service User)

I have nothing but praise for the staff at Ashley Grange Nursing Home.Sheila L(Daughter of Resident/Service User)

I could not have hoped for a better level of care for my fatherPhil P(Son of Resident/Service User)

It was so reassuring to us as a family, that Dad was in the hands of such a kind and capable teamJill J(Daughter of Resident/Service User)

Ashley Grange is a delightful character residential and nursing home, nestled in the beautiful Wiltshire countryside and on the stunning New Forest border. Located just outside of the beautiful village of Downton, Ashley Grange has a cosy, homely atmosphere that provides a safe, happy and comfortable environment for those who call it home.
The home features 50 spacious bedrooms, most are en suite and many rooms enjoy stunning views of the...
Care Provided by Ashley Grange Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special offer - for limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Ashley Grange Nursing Home for full pricing details and T&Cs.
Contact Ashley Grange Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Natalie Davies(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (5)
Visiting
- Visitors welcome 24 hours a day. Overnight stays for visitors can be arranged subject to availability
Parking
- Plenty of on-site parking is available.
Ashley Grange Nursing Home Reviews (39)
Ashley Grange Nursing Home has a Review Score of 8.6 (8.599) out of 10, based on 5 reviews in the last 2 years.
Over all time Ashley Grange Nursing Home has 39 reviews.
Thank you for making him comfortable and allowing me peace of mind that when I'm not here, he's not alone.
It's so lovely to read such a warm and sincere view of your feelings on Ashley Grange, our team and the care your grandad is receiving there. We're so proud of our teams and they will be absolutely thrilled to read your review. It's great to hear that your grandad is smiling again and the peace of...
My mother is like a changed lady, smiling happily and relayed. The staff are very courteous and made her feel at home.
What a pleasure to read your wonderful review of our Ashley Grange home, following your mother's recent respite stay. We're absolutely delighted that you've seen such a positive change in her and thank you so much for taking the time to submit such lovely comments about our team.
I spent 24 hours at the home during my aunt's sudden deterioration and her death. During this time the kindness and care shown to myself and my aunt was exemplary. From the moment I arrived, warmth, kindness and excellent nursing care. Spotless cleanliness and I could not fault any part of my experience during a very difficult time. I want to mention every member of staff I can across was polite kind and respectful. My background is in healthcare and I cannot praise the home enough, it is a long time since I have seen such high standards and empathy from every member of staff consistently over my whole visit.
Thank you so much for taking the time to send in your extremely positive comments regarding your experience of our Ashley Grange Home, at what must be a very difficult time for you, following your aunt's death. It's wonderful to read your words of praise and we'll take great pleasure in passing them on to the whole team at Ashley Grange. With our very warm wishes.
I have nothing but good things to say about the care that my mother has received whilst she has been at Ashley Grange. Caring and with a smile at all times.
It's wonderful to read your very positive review of our Ashley Grange home and our fabulous team, who will be thrilled to read this too. Thanks so much for taking the time to send in your comments.
I've visited several times prior to this but the whole atmosphere in the care home had changed this time. The staff were very attentive and social, I was happy to ask questions without feeling it was an inconvenience and the empathy with residents was very apparent. The place felt homely and there was a sense of belonging, something I hadn't felt before. Keep it up please.
Thank you so much for taking the time to submit your very positive comments, following your recent visit to Ashley Grange. Feedback like this means so much to us all at Hartford Care, particularly the care teams involved, so to read this review is really gratifying and will be so motivating for the great people we have at Ashley Grange. Many thanks again and warm wishes to you.
My husband enjoyed a short stay at Ashley Grange Nursing Home after being discharged from hospital. The care and attention were exemplary. The staff were helpful and reassuring.
Thank you for your kind review of Ashley Grange. We are pleased we were able to provide your husband with the care and attention he required during his short stay with us.
This all happened between March and June 2022. I believe there were many complaints which is why CQC stepped in. It's unfair to list all my concerns as measures may be in place to correct them but if you are thinking of using this home, read the report and then satisfy yourself that changes can be maintained.
We were disappointed to read your review of Ashley Grange, we take all feedback very seriously. Since the CQC inspection, we have been working hard with them and our stakeholders to deliver a quality improvement plan. Over the past six months, since your mother left our home, we have a new...
On my departure from hospital to my arrival at Ashley Grange Nursing Home, my initial greeting I would give 100%. The bedroom was ready to a five-star standard. The manageress is beautiful. The staff are well presented. Extremely 100% well medically experienced and know the full meaning of tender loving care without a doubt. The cleanliness is 200%. The chef is 1000%. The medical staff 500%. Everything is recommendable.
Thank you for your review. We are thrilled to hear you had such a good experience at Ashley Grange and we're so pleased you rate the care you received from our team and all the other amenities available at our home so highly.
My mother was only at the home for just under two weeks before she died. I should like to thank the manager and her team for all of their support. The manager helped enormously, responding instantly to assist in facilitating her discharge from hospital and into the home, it was a very difficult time. The evidence of attention to mum's personal care and respect for her dignity was immediately evident and we were able to visit as and when we wanted. We were able to be with our mum when she passed during which time, we experienced respect and support. Every worker I encountered from a nurse to a cleaner was friendly responsive and extremely helpful. Please note that mum was bedridden and semi-conscious for the duration of her stay, so my experience of the services was limited. However, the residents I did encounter looked happy, well presented and supervised.
Thank you so much for your very kind words about Ashley Grange. Please accept our deepest sympathies for the loss of your mother. It was a pleasure for us to care for her in her last few weeks and we're glad you and your family felt supported during this difficult time. We will pass on your thanks to all the team who cared for her.
I have been extremely happy during my stay. The staff treat you with dignity and any problems are dealt with quickly. My room was cleaned daily and I would highly recommend the nursing home. The food is amazing. Laundry service very good.
Thank you so much for your very kind remarks about Ashley Grange. We are so pleased your stay with us has been a happy one, and we really appreciate your glowing recommendation. We shall share your comments with all the team here.
My husband was admitted here from hospital. They have gradually brought him nearly back to the man that went into hospital. He loves all the staff and a few have been especially kind to him, especially when he feels agitated and nervous.
Thank you for your lovely words about Ashley Grange. It is a pleasure to have you and your husband as part of our family. We are so delighted to see your husband getting better and stronger in our care. We shall share your review with all the team here so they know how much you appreciate everything they are doing to support him.
My mother stayed at Ashley Grange for about 5 years. During that time she has received excellent care, attention, and support. The staff are kind and always kept the family informed if a change in mum's condition or treatment occurred. During mum's final days and hours there was always someone with her when the family were not in attendance.
Thank you so much for your very positive feedback about Ashley Grange. It was our pleasure to look after your mother during her five years with us. We are delighted that you are happy with the care and support we gave her during this time.
After not being able to visit for almost two years my visit yesterday was very impressive! The home is in the process of refurbishment and what a pleasant place to see! Most of the ground floor is finished with bright walls and new flooring throughout. Pleasant smells everywhere, smiling, happy staff everywhere. Covid checks are made on entering and hopefully, this will keep the home germ-free!
Thank you so much for your wonderful review of Ashley Grange. We are all very excited about the transformation that our lovely nursing home is undergoing, which will make it a modern, bright, comfortable, and welcoming place for all our ladies, gentlemen, team members, and visitors. We cannot wait for more people to come and visit us once it is completed.
I went to see my mother for the first time at Ashley Grange and I was extremely happy with the staff, my mother's room, the facilities, and most of all my mother was very comfortable and happy with everything. Mum also said that the food was excellent! The home was originally a stop-off for my mother after hospital but now we have decided that the home offers everything that my mother needs.
What a wonderful review of Ashley Grange. Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mother. It is our pleasure to care for your Mum and to see her so comfortable and happy. We shall pass on her compliments to our amazing chef and also the team who are caring for her.
Mum has only recently gone to the home but the staff seem very caring and the room is very clean. The staff are requesting background information about Mum so they can build a care plan which as a family we really appreciate the effort.
Thank you very much for your very positive comments about Ashley Grange. We are delighted to welcome your Mum and yourselves into our Ashley Grange family. We will share your lovely review with the team who are looking after your Mum so they know how much you appreciate everything they are doing to ensure she receives the best possible care from us.
Poor communication, conflicting reports, unable to contact as phones unanswered. Some staff were rude and abrupt. No handwashing facilities on entry as taps not working.
Thank you for taking the time to leave a review about Ashley Grange. As we understand it, you have spoken with the operations director and she was able to discuss with you some of your concerns. We acknowledge that the home is currently undergoing an extensive refurbishment and as such, the hand...
My aunt has been a resident at Ashley Grange for 3 years now. She was made to feel very welcome from the minute she arrived even though it was late in the day. The staff were so kind and understanding towards her. I know she feels very safe in her surroundings and all the staff have been amazing during the very difficult period of lockdown.
Thank you so much for your very positive comments about Ashley Grange. It is our pleasure to care for your aunt and to ensure she continues to feel safe during these very challenging times. We shall share your review with the dedicated team who are looking after her.
Although this review is confined to the last 12 months my comments relate to the care my wife has enjoyed for the last six years. During this time the quality of care in all departments, and the dedication shown by all staff have been consistently first class. My only reservation is that the infrastructure of the site is getting 'tired' and some refurbishing is needed (in particular the car parking area, including the abandoned building site at the Western area of the site.)
Thank you very much for your very positive feedback about the care your wife is enjoying from us here at Ashley Grange. We are delighted you are happy about the high standards of care she is receiving from our dedicated professional team. You may be aware that Ashley Grange was acquired in November...
My friend made such a good recovery while she stayed at Ashley Grange. She was happy and well cared for and this contributed to her full recovery. The staff are so kind and considerate, thoughtful and polite. My friend loved the delicious food.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashley Grange Nursing Home.
There are no upcoming events for Ashley Grange Nursing Home.
Awards / Recognitions (14)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Ashley Grange Nursing Home.
Meet the Team (2)

I am proud to return to Ashley Grange as Home Manager, having previously worked here as Deputy Manager. I am a Registered Nurse with over 25 years of experience in health and social care, and I am passionate about delivering safe, compassionate, person-centred care. I believe in visible leadership, strong teamwork, and working closely with families and professionals so that every resident feels supported and truly at home.

I have recently taken on the role of Deputy Home Manager at Ashley Grange. I am a nurse with more than 20 years of experience in healthcare, having specialised in various areas, particularly in palliative and end-of-life care. A lifelong desire to support others has been my driving force. I have successfully channelled this passion and my desire to create a positive influence as a registered nurse. I find great joy in building connections with my residents and being a part of their development and well-being. Since my graduation, I have committed myself to the development and improvement of healthcare systems, processes, and policies, consistently aiming to deliver the highest quality of care to my residents.
As Deputy Manager, I aim to create a supportive atmosphere for both our residents and staff. I strive to embody excellence, foster compassion and empathy, and guide a cohesive team that recognises the opportunities for enhanced success through collaboration.
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