Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 109 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1314
  • Self-Funded Residential Dementia Care: from £1424
  • Self-Funded Nursing Care: from £1546
  • Self-Funded Nursing Dementia Care: from £1711
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1566
  • RESPITE Self-Funded Nursing Care: from £1701
  • RESPITE Self-Funded Nursing Dementia Care: from £1882

These prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mitchelo Kalengo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)

Avon Court Care Home Reviews (109)

Total of 109, showing 41-60
9.6

Avon Court Care Home has a Review Score of 9.6 (9.560) out of 10, based on 22 reviews in the last 2 years. Over all time Avon Court Care Home has 109 reviews.

Overall Experience

  • 65
  • 38
  • 3
  • 2
  • 1

Date Published

109
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Review from Helen H (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Avon Court Care Home for 4 years, on Saturday my Dad passed away. The carers, managers, nurses, cleaners, and entertainment staff have all been so supportive and caring. I spent the last two weeks by my Dad's side and I was also very looked after. Nothing was too much trouble. I would
like to thank everyone so much. I think the staff need more praise for the excellent job they do.

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Review from C J (Friend of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend was moved here from hospital and was taken straight to a room at the back of the home. He was sometimes left in dirty clothes which I helped change him on more than one occasion. The room was dirty and clothes went missing that I had to ask for. He was often left in bed until after midday
with only a quick wash, never had a bath or teeth cleaned daily and his call button had no battery cover on the back and there was only one staff member that stood out from the rest. He was never told as to what was actually going to happen and he passed away there, which was very unfortunate. Also next of kin was not notified when he needed anything, communication was poor.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank you so much for taking the time to give us your feedback, and we note that this relates to your friend who stayed with us at Avon Court. We were sorry to read your comments, and would really value an ability to look at these complaints in detail as we cannot identify the gentleman involved from the Carehome submission. We are so sorry that this was your experience as this Gentleman’s friend and we clearly did not get things right for you or for him, from what you have written. We do have a lot of compliments about the care received at Avon Court, so we would really value understanding more detail so that we can investigate this properly and look to learn from the mistakes that happened during your friends stay with us.

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Review from R J (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a new resident with the home for assessment, her first time in a home, also a new experience for the family. The staff were great settling in a very confused and frightened 96-year-old lady who up until now was very mobile and self-sufficient. The home were very helpful and understanding with
me and the family. Mum is also very happy with the staff and although doesn't want to stay is very settled and understands why she is there.

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Review from L K (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into Avon Court in June and she is very settled and enjoys being here very much. The staff are always so kind and helpful and very friendly. Nothing is too much trouble for them. They have excellent entertainment and activities. It's nice to see my mum happy when we visit.

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Review from Stephanie R (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Avon Court from hospital. Each team member has been exceptionally kind, helpful, polite, friendly, and caring - not just towards Mum but also with myself, my husband, and my daughter. The care is genuine, sensitive, and empathetic. The food has been excellent too. The cleanliness, security,
and covid-19 measures have been first-class. Thank you.

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Review from Elaine P (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay in Avon Court from May 2021 to Sept when she passed away. Mum felt safe and happy. The staff are fantastic and helpful. They are so busy but always have time for residents whilst under extreme pressure. Hated my Mum going into care but Mum was happy which made me, brother, and sister very
content. Thank you.

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Review from Valerie S (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was sent here from the hospital after an operation to repair a fracture to her leg as she required intensive physio and rehabilitation and we were assured she would receive the best care. On arrival she was taken to a tiny room at the back of the hospital, the bed wasn't a hospital bed so
could not accommodate her injury and with no side gates. When my mum said she couldn't manage this bed as she would fall out she was told that's OK as they put a mat down if she fell, just what she needs with a fractured leg! The toilet seat was broken and not high for her disability. She was treated as a dementia patient which is what the home seems to be for. A few of the staff had no idea how to care for orthopaedic patients and the home is certainly not equipped for rehabilitation. I collected her from there immediately.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Thank you for taking the time and trouble to write a Carehome Review for us and we take all feedback very seriously. Please be assured that all of the ICT beds in the Home are profiling beds (hospital beds) and bed rails can be used on these beds. We would always explore the least restrictive option for our Residents as bed rails can be very dangerous, and apologies we did not explain this clearly to your Mother. We have an excellent service for rehabilitation post Hospital stay, supported by our occupational therapy and physiotherapy colleagues. We are very sorry that the toilet seat was broken, we replaced this immediately and have taken action to ensure this doesn’t happen again for a new Resident. Please accept our apology.

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Review from D M (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing and caring staff were excellent. The occupational therapist was very good. Friendly, kind, and caring to our whole family.

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Review from Mary S (Niece of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time my husband and I visited the home, the staff were very pleasant and helpful. Nothing was too much trouble for them and my aunt's last months were great joy. The activities offered were first class.

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Review from P W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred here after hospital for care. Staff have been excellent in helping him settle in. They are very approachable and help with any issues we have concerning him. Would recommend this place to family and friends, for excellent care/support.

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Review from J H (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently passed away at Avon Court. She had been there for 3 1/2 years and had dementia. It was a difficult time, especially the last 12 months with the coronavirus. During this time it was made more bearable knowing how much the staff cared for her. The two activity ladies particularly
were brilliant with mum and we cannot thank them enough. Thet made a huge difference to Mum and to us. The two activity ladies also came to the funeral which was appreciated.

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Review from Ness C (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court is a lovely home. It is caring, the staff are helpful and have a heart for the residents, provide great activities for residents to be part of eg monthly theme. Mother enjoys it here and says the food is good. Everything seems to be well organised although communication with family could
be better.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home

Many thanks for writing a review. Thank you for your very positive comments about Avon Court Care Home and the care that is delivered and how your Mother benefits from the Staff who “have a heart for the Residents” and the provision of meaningful activities. This is so important to us, we do try to provide a “home from home” atmosphere and experience for the people who live with us, so thank you.
We were sorry to read your comment regarding communication. We are very keen to understand more so that we can improve in this area, especially when your Mother’s experience has been and continues to be so positive. Please do let us know the specific issue, and we would be delighted to talk to you and resolve this matter.

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Review from Ann F (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court have been amazing during the lockdown nothing is too much trouble. Visits have been arranged safely and anything my mother needs someone always obliges. I couldn't speak more highly of the staff at Avon Court. Well done keep it up.

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Review from Yvonne S (Respite Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been cared for wonderfully.

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Review from Debbie T (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the wonderful staff at Avon Court who have been caring for my dad over the last 6 weeks. They have treated him with such kindness and have taken such good care of him. They go out of their way to make sure that he is as happy as he can be. It's wonderful to see the entertainment
provided each day and to see photos of dad smiling. I appreciate that everyone always has time to talk on the phone to keep me updated on his progress. We are very happy with the care provided each day at Avon Court.

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Review from B B (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after extremely well. The care has been very good especially when I have had bad problems. All the carers have been very helpful.

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Review from S B (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Avon Court in March to the end of care section. The staff are very caring and friendly. Mother has enjoyed being looked after and the breakfasts. I have been one of the lucky ones and I am allowed to visit taking temperature, filling in forms and wearing protective gear.
I would like to thank the staff for all their care.

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Review from Janet C (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful when I visit they all make me welcome.

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Review from Steve G (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my father and also great care has been taken with the recent COVID situation. The care home has just reopened for visitors and strict hygiene levels are in place, 20 minutes visiting at a time is in place.

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Review from J G (Respite Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care workers very attentive, kind and friendly. Helped whenever able. Food excellent and laundry returned quickly and well done. I consider I was lucky to have been in Avon Court for the short time I was there. Manager helpful and answered questions quickly.

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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Avon Court Care Home is calculated as follows: ( (169 Excellents x 5) + (64 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 257 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Court Care Home to verify any information. View our terms and conditions. Avon Court Care Home has an Enhanced Service - more info.