Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 109 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.
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Care Provided by Avon Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1314
  • Self-Funded Residential Dementia Care: from £1424
  • Self-Funded Nursing Care: from £1546
  • Self-Funded Nursing Dementia Care: from £1711
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1566
  • RESPITE Self-Funded Nursing Care: from £1701
  • RESPITE Self-Funded Nursing Dementia Care: from £1882

These prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements.

Contact Avon Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Avon Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Mitchelo Kalengo (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (1)

Avon Court Care Home Reviews (109)

9.6

Avon Court Care Home has a Review Score of 9.6 (9.563) out of 10, based on 21 reviews in the last 2 years.
Over all time Avon Court Care Home has 109 reviews.

Overall Experience
  • 65
  • 38
  • 3
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Date Published
  • 109
  • 4
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Reviewer Connection to Avon Court Care Home
  • 36
  • 15
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  • 8
  • 6
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  • 4
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  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 109, showing 61-80
Review from L G (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been going into Avon Court for many years as a visiting Christian Minister and was pleased when my mother was offered a bed there. Staff are always friendly and polite, premises are always clean and tidy (no bad smells!) and a good range of activities on offer to keep residents motivated and
engaged.
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Review from Walter D (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Avon Court are exception they are caring and provide the residents with dedicated support. They are lovely people who deserve huge plaudits. I could not have been better pleased and satisfied by the support my mother receives. Huge thank you!
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Review from J T (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother is there for physio after a stroke. She is well looked after and likes the staff. Weekends feel a little flat over there, few staff about and nothing going on.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Avon Court Care Home
Thank-you for taking the time to write a review and we are pleased to learn that your mother is well looked after and likes the staff. The NHS physio and rehabilitation team works Monday-Friday and…read more
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Review from Linda N (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and homely at the same time. Staff were very efficient and friendly, nothing was too much trouble. A choice of good fresh food. The daily activities were really good too. The staff are an asset to the care home ay Avon Court.
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Review from R M (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really happy and settled at Avon Court. The staff are very friendly and welcoming and give mum wonderful individual attention and care. The entertainment is excellent with singing and craft activities which are well thought out. I attended one session of a singing activity and all residents and
staff and visitors had a very pleasant, fun afternoon plus exhausting with all the dancing and clapping.
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Review from E C (Daughter of Resident) published on 1 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The help and care received during Dad's few days with us were excellent, both with Dad and his family. A very difficult time, but was eased with the excellence of all the staff.
Thank you.
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Review from R G (Friend of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is made by its kindly staff. Always willing to help and assist.
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Review from T S (Next of Kin) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always so kind and helpful. The team that organise the daily events are very encouraging and my relative thoroughly enjoys the art sessions. It always feels like a "family" environment and I know my relative feels safe and comfortable there which is good.
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Review from B A (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent two months in Avon Court following a number of falls and time in hospital. The staff were caring and reliable with medications and personal help. They helped to build my mother's confidence and made her feel cared for and positive. She will miss many of the team.
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Review from M A (Ex Family Member) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that he is being treated very kindly and the staff are very helpful and kind to his situation and love to talk with him. Not only is he being cared for he likes the staff, looks forward to seeing certain members of staff who he can talk sport with plus he likes the entertainment on offer. This
is his 3rd home and he is happy here now he has settled in.
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Review from A T (Brother of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have done outstanding with the care that you have given my sister.
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Review from J B (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum very well cared for. Very friendly staff. Lovely atmosphere. Good activities.
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Review from G D (Wife of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems to be happy and loves the activities that are offered. I have recommended Avon Court to other people.
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Review from Nadine C (Granddaughter of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two lovely ladies that are the entertainment team and do the activities have made a real difference to how my nan feels about living here.
They have made her time here much more acceptable and really make an effort with her and make her feel happy.
The home as a whole is full of friendly staff
who make it feel like home from home.
It really is lovely.
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Review from Deborah S (Friend of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities here are amazing, the best I have seen in care homes I have visited. The staff are very friendly. The home doesn't smell of urine! Rooms are very nice.
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Review from Lisa A (Daughter of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Several concerns raised with trained nursing staff not appearing to be acted upon or listened to.
Poor communication, often staff contradicting each other or giving wrong information, have been advised by healthcare assistant 'he practically gets himself out of bed and into chair' contrary to physio
team's assessment of his abilities.
Notes are task orientated, visiting in the evenings there does not appear to be any staff available to discuss care so you often rely on the notes to see what care has been given.
On several occasions still in bed until gone midday as the staff have been too busy to wash/dress and sit out in a chair. Even though the physio team have advised he is better mobilising in the mornings.
Clothes have all gone missing. Is often wearing other people's clothes.
Room is often dirty, cutlery under the bed for 3 days, found dirty dressing on the floor.
The only saving grace in this place is the excellent physio and OT team, one nurse and one HCA and the food.
Reply from Claire Hurworth, Care Line Manager at Avon Court Care Home
We welcome any feedback about the home and the service we provide, so thank you for taking the time to leave a review. We are understandably very sorry to hear of your concerns and you have raised a…read more
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Review from Chris H (Son-in-law of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father in law receives is outstanding.
Every time I visit everyone is very friendly and make me feel part of the home. Food is fantastic - staff fantastic - entertainment is fantastic.
Basically, it's all fantastic.
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Review from Lorraine P (Wife of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the way the staff look after my husband. I feel it a pity that Avon Court does not have a gardener as it badly needs attention.
Reply from Claire Hurworth, Care Line Manager at Avon Court Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are pleased that you feel your husband is well looked after by the staff, who work hard to…read more
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Review from M M (Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I used Avon Court for two weeks respite following an operation and three and a half weeks in hospital. I was well looked after.
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Review from Elizabeth D (Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a very happy stay in Avon Court Care Home. Staff were friendly and helpful. Visitors were made very welcome.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Avon Court Care Home is calculated as follows: ( (161 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Court Care Home to verify any information. View our terms and conditions. Avon Court Care Home has an Enhanced Service - more info.