Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
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9.6 109 Reviews
  • Avon Court Care Home, Chippenham
Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care.

The friendly care home prides itself on the fantastic wellbeing and activities programme, which features regular visits from entertainers, arts and crafts sessions and the home also has its own minibus which is used to take residents on trips out.

Inside the home, Avon Court care home boasts a range of lovely dining areas where residents can relax and enjoy dining with family and friends, supported by the brilliant catering team who work hard to offer nutritious meals suited to every taste and requirement. In addition to the popular dining rooms, residents can also enjoy mealtimes in the beautiful landscaped garden, making the most of the warmer days.

By getting to know each individual resident at Avon Court, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or empowering residents to enjoy the slower pace of life, they are committed to empowering residents to live life the way they choose.

Community is an integral part of life at Avon Court, and the team encourage residents to build strong relationships in the Chippenham neighbourhood, by organising events with local schools, charities and businesses in the area.

Led by an experienced Home Manager who is committed to providing the kindest care possible to all of residents, the professional care team is on hand to help you or your loved one settle into life at Avon Court.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1314
  • Self-Funded Residential Dementia Care: from £1424
  • Self-Funded Nursing Care: from £1546
  • Self-Funded Nursing Dementia Care: from £1711
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1566
  • RESPITE Self-Funded Nursing Care: from £1701
  • RESPITE Self-Funded Nursing Dementia Care: from £1882

These prices are only a guideline, please contact Avon Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mitchelo Kalengo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)

Avon Court Care Home Reviews (109)

Total of 109, showing 101-109
9.6

Avon Court Care Home has a Review Score of 9.6 (9.560) out of 10, based on 22 reviews in the last 2 years. Over all time Avon Court Care Home has 109 reviews.

Overall Experience

  • 65
  • 38
  • 3
  • 2
  • 1

Date Published

109
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14
22
87

Review from Liz F (Sister of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Avon Court from hospital for end of life care. He was 59 years old and had cancer. He died on the 2nd of November during early hours (5.25).
The care was kind and sensitive and on the evening before/early hours of the morning and the actual day/morning staff were very
supportive. The same nurses were on duty and were excellent.
I was called both nights to ensure he was not without family. My mother had been a resident previously until her death, which was when I went to ask the assistant manager if they could possibly take my brother because I knew the standard of care was so good.
I have recommended the home to other people, both for permanent and respite care. Thank you.

Reply from Jayne Duck, Customer servicies administrator at Avon Court Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team

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Review from P H P (Resident) assisted by family/friend published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and warm. I feel comfortable and well looked after.

Reply from Jayne duck, Customer servicies administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from H P (Husband of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is generally well cared for.

Reply from Jayne Duck, Customer service administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from William C (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the age of 88, my father suffered a major stroke in February 2008 which left him completely paralysed down one side with very limited communication. Although not expected to survive more than a couple of months, Dad was moved to Avon Court in March 2008 and is still going strong. Because of his
age, the effects of his stroke are permanent but he is nevertheless happily settled at Avon Court. Dad spends a great deal of time in his bed (because he wants to) and in the whole of his eight years at Avon Court has never suffered a single bedsore - which I think says a lot. Dad's communications skills are still extremely limited but all the staff are very kind, caring and patient and will stay with him until they understand his needs. I visit him three times a week but if ever a problem arises, Avon Court will always ring me immediately to discuss a way forward.

Reply from Rose Pickering, Customer Service Administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kevin J (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has been given is absolutely superb. All the staff are fantastic as nothing is too much troub.e. As far as I am aware, my father is very happy here and I must thank everyone from the bottom of my heart. Very best regards.

Reply from Rose Pickering, Customer Service Administrator at Avon Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J P (Granddaughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Writing a review isn't something I would normally do, but on this occasion, I have felt it is very deserving. My grandmother came to this care home from the hospital after having a fall, I guess we were expecting a similar care to the hospital but instead we were blown away with the care, the time to
talk, the reassurance of aftercare we would get. The staff and cleanliness are 1st class. All the staff smile and put you at ease. An all around excellent experience.

Reply from Jayne Duck, Customer Services Administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Mary B (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and dad are residents, dad is 98 and blind. All the carers help him find his way around, he enjoys all the pampering and finds all his meals very tasty and varied, always something taking place, from talks, music, singing and general chit-chat.


Mum is in nursing dementia section. She is

always given great care and her needs are looked after, help with her feeding etc. Special attention given to her needs for soft food (pureed) and drinking. Lots of love and care from nurses, carers and kitchen/laundry staff. Absolutely amazing home.

Reply from Rachel Elliott, Customer Service Administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mike P (Son of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have moved my mother to Avon Court, after 6 years in a Care Home in Kent. She is now closer to us and we can visit on a regular basis. My experience is limited to these two homes. Bear in mind that the first home was 150 miles distant, therefore visits were not frequent and my experience limited.
Mum
is now over 100 years old and, having been independent, until 94, now has limited movement and therefore requires assistance for every physical activity. I am able to see at close hand how she is cared for and her response to her situation. I see my mother each day at least once, though sometimes it may only be for a few minutes.


The equipment for my mothers needs is superior along with the cleanliness and security of the home.
Although mum does not wish to take part in activities, she is allowed to participate passively on a daily basis.
Mum is taken, most days, to the dining rooms at mealtimes. There she can feed herself thus providing a feeling of normality.

Reply from Emily Wilson, Customer Service Administrator at Avon Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from B H (Relative of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at Avon Court. The nursing home is lovely. All staff are very caring. The food is nice. They welcome visitors with a smile. Tea and coffee is always offered. A great home all round.

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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Avon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Avon Court Care Home is calculated as follows: ( (169 Excellents x 5) + (64 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 257 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Mitchelo

Mitchelo Kalendo

Job Title: Home Manager

Introducing Mitchelo Kalengo
Home Manager at Avon Court, Chippenham


“For me, kind care means treating and respecting people, as individuals.”


As a dedicated healthcare professional, Mitchelo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Choosing to work in the care sector because she has a passion for people and knowing each as an individual, Mitchelo closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mitchelo remarked: “Going home with a smile on my face, knowing I have achieved my goals to provide quality-centred care for my Residents.”


Mitchelo has also achieved much outside of work and enjoys spending time with her family. Her proudest achievement is being a mother and still managing to enjoy her work.


If you would like to find out more about Avon Court, Mitchelo would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Court Care Home to verify any information. View our terms and conditions. Avon Court Care Home has an Enhanced Service - more info.