Review from Alison C (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report

Overall Experience

I would like to thank all the Mavern staff for taking such good care of my father.
My father went in on respite care, and sadly he passed away in November, but the care he received could not have been better. Mavern is a very special place, and that's down to the dedicated and amazing staff that

work there. Everybody is just so lovely and so caring.
Not only did the staff look after my father and provide exemplary end-of-life care, but they also took care of us as a family at a very difficult time. We visited daily, and the staff always remembered our names and took the time to update us and keep us informed of any changes in my father's medical condition. In my dad's final days, they gave us drinks and food and showed genuine concern for us as well as our father.
As a family, we were so reassured by the excellent care he was given, and when end-of-life care was needed, the nursing staff were amazing. They treated my father with dignity and compassion. I cannot praise the staff highly enough.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you, Alison, for your kind words; it was an honour and privilege for the team to have cared for your father and to have supported you all as a family. We hope you keep in touch with us all at…read more

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Review from Louise K (Granddaughter of Resident) published on 28 October 2022 Submitted via Website • Report

Overall Experience

Very caring staff who always made family welcome and treated my nana as family too. Always kept me well informed of how my nana was doing and her end-of-life care was personal and always so kind. The home had a friendly atmosphere, I was so happy my nana had her final years in this nursing home.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you very much for leaving us a review, we miss nana and were very privileged to care for her.

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Review from Karen R (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report

Overall Experience

From our first discovery visit to Mavern House we knew this was the right home for Mum. The entire team at Mavern are welcoming and loving. Their primary concern is the welfare, happiness and quality of life of the residents.
Nothing is too much trouble and there's always an inclusive and fun environment.
Mum

has retained her wicked sense of humour after her stroke and the team at Mavern picked up on this straight away and have embraced it.
Mum's comfort zone is Mavern and that gives us comfort.
We are eternally grateful for the care, respect and genuine love for Mum that is given by all at Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

Mum is an absolute pleasure to look after! Thank you so much for your kind words.

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Review from M H (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report

Overall Experience

My mum has been at Mavern for 5 years now following a severe stroke. The team treat Mum like family. She is very well cared for and loved by every member of staff there. Her needs are met and people take the time to know what her preferences are, what her interests are etc.
We couldn't have asked for

better care during such an emotional time.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are pleased to have been able to offer you all comfort, support and reassurance through this emotional journey.
Many thanks for your feedback.

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Review from Helen A (Granddaughter of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

Can't recommend this care home highly enough. My grandmother arrived in their care during lockdown and we have seen how fantastically the whole team worked together under all the restrictions to keep their elders safe. Now that those restrictions have mostly been lifted we can see the open home-from-home

community they strive to create. The whole team (nurses, carers, housekeeping, maintenance, kitchen staff and management) treat the elders they come into contact with daily with dignity and respect whilst welcoming family members to drop in whenever they wish. Couldn't ask for more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for leaving us a review, we always strive to ensure all our elders have the best-personalised care possible and that families have peace of mind. We are so pleased to be able to provide…read more

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Review from David D (Son of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

My father was a resident in Mavern for 15 years. He received excellent care from the date of his admission until he passed away in August 2022. The staff were caring compassionate and empathetic. My father (and the rest of our family) formed strong bonds with the staff. I can thoroughly recommend Mavern

House to any potential resident.

Reply from Justine Old, Manager at Mavern House Nursing Home

Your words mean a lot to us David, it was such an honour to care for Dad for all these years, you guys will always be family to us.

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Review from Tim P (Son of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

Mavern House provides truly exceptional standards of care for my mum. The staff are genuinely compassionate, kind, and supportive and provide her and our family with very positive and personalised support. Mum is happy and content - I could not ask for more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you Tim for taking the time to leave us a review, it's an absolute pleasure to support you all as a family.

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Review from Martin P (Son of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

Mavern House is not just a care home it's a loving care home. The love and care they gave to my mother was second to none. The staff and management go above and beyond to accommodate the patient's and their family's needs. Would highly recommend this care home to anybody. Thank you Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you Martin for your lovely words, it was an absolute honour to look after your mum and support you all as a family. We hope you will keep in touch!

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Review from Mike D (Son of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

After lengthy family consultations and visiting a number of potential nursing homes within Wiltshire, we reached a unanimous decision for her ideal location and my mother become a resident at Mavern House in December 2021.
Since her arrival, the team have done their best to settle my mother into her

new home. Despite the then-prevailing Covid restrictions, we were able to appoint essential caregivers and ensure that she continued to receive regular visits; and we were able to have the reassurance of personal contact and interaction with her.
As the restrictions have reduced and our visits able to become more frequent, we were very pleased to see the consistent effort made to encourage and maximise the quality of her daily life.
The standard of care, welfare and communication with us provided by all the team throughout her residency has been excellent.
Mum has settled in well to a safe, welcoming community - together as a family, we made the right choice.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us a review, I'm so pleased you chose Mavern House to care for your mum, we really enjoy looking after her and supporting yourselves as a family.

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Review from E P (Granddaughter of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

My 97-year-old nan transferred here nearly a year ago from another home. The positive difference in her is huge and with massive thanks to all the Mavern staff and the setting itself. She mostly keeps to herself in her room, which we have been able to decorate and move around to suit her, so it feels

homely and warm. All the staff, including maintenance and cleaners, carers nurses and managers know her by name and take the time to spend a while chatting with her (and us when we visit, which is a 2-3 times per week) to enhance her days. The setting is not traditionally medical/hospital-like and so it is homely, and the common areas feel more natural than other homes. Now Covid restrictions are over, we are able to sign ourselves in and visit at any time, which is reassuring that staff are confident there is nothing to hide away. Nan seems comfortable and happy and so we are delighted!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your feedback, we are so pleased that Nan is settled and you have peace of mind as a family.

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Review from R S (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Website • Report

Overall Experience

We cannot fault the care provided by every member of staff at Mavern House, it is so reassuring that dad is looked after so well despite the challenges that can come with caring for someone with dementia - from the minute we arrived with him we knew he would be safe and well cared for. The home keeps

in regular contact in between family visits, sending photos and assisting with video calls, and everyone is always friendly and approachable. The manager is fantastic, nothing is too much trouble for her and we are very grateful to everyone involved in Dad’s care.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your feedback R S, your kind words mean a lot to us caring for your father-in-law - he is a pleasure to care for.

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Review from Jane B (Wife of Resident) published on 9 June 2022 Submitted via Website • Report

Overall Experience

My husband was treated with love and dignity and his general demeanour and good spirits seemed to confirm this. When visiting him I was always made to feel welcome and the ease of booking visits was appreciated by my family. Frequent updates as to my husband’s condition gave me confidence that his care

was uppermost in the minds of his carers.

Reply from Justine Old, Manager at Mavern House Nursing Home

Caring for your husband was an absolute pleasure, we were also honoured to have care partnered with you and your sons throughout his time with us to make it as comfortable as possible for you all.…read more

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Review from M B (Son of Resident) published on 6 June 2022 Submitted via Website • Report

Overall Experience

Consistent consideration for both residents and relatives throughout the ordeal of the pandemic. A determination to celebrate milestones and landmarks with activities inside and outside in the gardens including family involvement wherever possible, despite visiting restrictions and the British weather.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for taking time to leave us this review - very much appreciated.

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Review from Antony B (Son of Resident) published on 6 June 2022 Submitted via Website • Report

Overall Experience

Mavern is a very personal, positive and happy environment. They truly look after each and every resident with dignity and genuine kindness. I was very happy that my dad had the chance to be cared by some wonderful people.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are so pleased that Nan is happy with us, it is a pleasure to take care of her and also to have you guys as part of the Mavern Family.

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Review from Jeremy V (Private Carer of Resident) published on 6 June 2022 Submitted via Website • Report

Overall Experience

A very welcoming place, lots of activities for clients to participate in. Children come in regularly which is lovely, also the clients can see animals and pets, which is therapeutic for them. The care they offer people is kind, warm and compassionate. The menu looks delicious, even when it is for a

soft diet. Thank you everyone!

Reply from Justine Old, Manager at Mavern House Nursing Home

It is such a pleasure to care for Dad, we are pleased to be able to offer you peace of mind as a family that Dad is loved and well cared for.

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Review from Elizabeth B (Daughter of Resident) published on 4 June 2022 Submitted via Website • Report

Overall Experience

The care given to my mother is amazing, she has become her old self and taking an interest in life again, the carers and resident nurses go above and beyond to be there for everyone including me, it was the best decision we made as a family to move Mum to Mavern House.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, your kind words mean a lot to us all.

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Review from R B (Daughter of Resident) published on 4 June 2022 Submitted via Website • Report

Overall Experience

Mavern House without doubt is the absolute best place to care for your elderly relative .
They have been amazing. A difficult time for all the family and my mum, made so much easier than it could’ve been .
It’s transformed our lives , me and my children no longer worry all the time about ‘Nan’.

My mum is settling and is doing things she hasn’t been able to engage in for years.
All the staff are very solution focussed.
Kind, caring and compassionate.
Communication brilliant and you never feel like anything is too much trouble.
My mum has really enjoyed having baths (something she hadn’t been able to do for years)!
My mum is starting to live again.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to share your experience with others, we love caring for Mum, she is a valued member of our community.

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Review from Kirsty N (Daughter of Resident) published on 2 June 2022 Submitted via Website • Report

Overall Experience

I cannot fault the staff at Mavern House, they’re kind and considerate and make me feel my dad is in the best place. Nothing is too much for them, they go out of their way to make the residents feel comfortable, cared for and listened to. They keep me and my brother updated with anything that happens

with Dad, which is a great comfort. Every single person I meet gives me a greeting and a smile, it makes a massive difference to me and I really appreciate it.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us all a review, it is such a pleasure to care for Dad, we are also very happy to be able to help give you peace of mind.

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Review from Rob S (Son of Resident) published on 2 June 2022 Submitted via Website • Report

Overall Experience

My father was taken on as a resident at Mavern House after he had been diagnosed with dementia in the summer of 2021.
He moved into Mavern House in December 2021 during a very difficult time both personally and due to covid-19.
From the very day my dad arrived he has been looked after brilliantly

by the staff.
We are always very well informed on Dad's condition and are always being asked on how they can improve his day to day by trying to keep him comfortable and fed with his favourite meals and treats.
He is always dressed and tidy as is his room on all of our visits.
As a family we could not be happier with the care that Dad receives at Mavern House and we are always warmly greeted by staff on our visits to the home.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much! Dad is such a wonderful character, it is our pleasure to care for him and to care partner with you all to ensure dad has the best care possible.

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Review from Kelly H (Granddaughter of Resident) published on 2 June 2022 Submitted via Website • Report

Overall Experience

As a family we moved my nan to Mavern at the end of January 2022.
I cannot thank the manager and the team enough for everything they have done and continue to do for my nan.
The care and well being is top of their priority and this shows greatly not only in my nan's happiness but also in her appearance.
She

has started to gain weight which is great.
The food is of a very high standard which is a huge relief as her previous setting wouldn’t have fed my 5 year old.
Nothing is too much trouble and we have never been refused a visit which again for us as a family is a huge relief.
They do everything they can to keep the residents happy and feel welcome.
The communication we received is the most we have ever had within a care setting.
The team are a credit to Mavern House.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for leaving us a review. It is such a pleasure to care for Nan and to have all of you as members of the Mavern House family.

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Mavern House Nursing Home

Care Provided by Mavern House Nursing Home

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Dementia Care Types

Other Care Provided

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