Review from Tim P (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

Mavern House provides truly exceptional standards of care for my mum. The staff are genuinely compassionate, kind, and supportive and provide her and our family with very positive and personalised support. Mum is happy and content - I could not ask for more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you Tim for taking the time to leave us a review, it's an absolute pleasure to support you all as a family.

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Review from Martin P (Son of Resident) published on 27 October 2022
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Overall Experience

Mavern House is not just a care home it's a loving care home. The love and care they gave to my mother was second to none. The staff and management go above and beyond to accommodate the patient's and their family's needs. Would highly recommend this care home to anybody. Thank you Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you Martin for your lovely words, it was an absolute honour to look after your mum and support you all as a family. We hope you will keep in touch!

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Review from Mike D (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

After lengthy family consultations and visiting a number of potential nursing homes within Wiltshire, we reached a unanimous decision for her ideal location and my mother become a resident at Mavern House in December 2021.
Since her arrival, the team have done their best to settle my mother into her

new home. Despite the then-prevailing Covid restrictions, we were able to appoint essential caregivers and ensure that she continued to receive regular visits; and we were able to have the reassurance of personal contact and interaction with her.
As the restrictions have reduced and our visits able to become more frequent, we were very pleased to see the consistent effort made to encourage and maximise the quality of her daily life.
The standard of care, welfare and communication with us provided by all the team throughout her residency has been excellent.
Mum has settled in well to a safe, welcoming community - together as a family, we made the right choice.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us a review, I'm so pleased you chose Mavern House to care for your mum, we really enjoy looking after her and supporting yourselves as a family.

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Review from E P (Granddaughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

My 97-year-old nan transferred here nearly a year ago from another home. The positive difference in her is huge and with massive thanks to all the Mavern staff and the setting itself. She mostly keeps to herself in her room, which we have been able to decorate and move around to suit her, so it feels

homely and warm. All the staff, including maintenance and cleaners, carers nurses and managers know her by name and take the time to spend a while chatting with her (and us when we visit, which is a 2-3 times per week) to enhance her days. The setting is not traditionally medical/hospital-like and so it is homely, and the common areas feel more natural than other homes. Now Covid restrictions are over, we are able to sign ourselves in and visit at any time, which is reassuring that staff are confident there is nothing to hide away. Nan seems comfortable and happy and so we are delighted!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your feedback, we are so pleased that Nan is settled and you have peace of mind as a family.

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Review from R S (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

We cannot fault the care provided by every member of staff at Mavern House, it is so reassuring that dad is looked after so well despite the challenges that can come with caring for someone with dementia - from the minute we arrived with him we knew he would be safe and well cared for. The home keeps

in regular contact in between family visits, sending photos and assisting with video calls, and everyone is always friendly and approachable. The manager is fantastic, nothing is too much trouble for her and we are very grateful to everyone involved in Dad’s care.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your feedback R S, your kind words mean a lot to us caring for your father-in-law - he is a pleasure to care for.

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Review from Jane B (Wife of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My husband was treated with love and dignity and his general demeanour and good spirits seemed to confirm this. When visiting him I was always made to feel welcome and the ease of booking visits was appreciated by my family. Frequent updates as to my husband’s condition gave me confidence that his care

was uppermost in the minds of his carers.

Reply from Justine Old, Manager at Mavern House Nursing Home

Caring for your husband was an absolute pleasure, we were also honoured to have care partnered with you and your sons throughout his time with us to make it as comfortable as possible for you all. Thank you for your review, your husband will always be in our hearts.

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Review from M B (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Consistent consideration for both residents and relatives throughout the ordeal of the pandemic. A determination to celebrate milestones and landmarks with activities inside and outside in the gardens including family involvement wherever possible, despite visiting restrictions and the British weather.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for taking time to leave us this review - very much appreciated.

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Review from Antony B (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Mavern is a very personal, positive and happy environment. They truly look after each and every resident with dignity and genuine kindness. I was very happy that my dad had the chance to be cared by some wonderful people.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are so pleased that Nan is happy with us, it is a pleasure to take care of her and also to have you guys as part of the Mavern Family.

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Review from Jeremy V (Private Carer of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

A very welcoming place, lots of activities for clients to participate in. Children come in regularly which is lovely, also the clients can see animals and pets, which is therapeutic for them. The care they offer people is kind, warm and compassionate. The menu looks delicious, even when it is for a

soft diet. Thank you everyone!

Reply from Justine Old, Manager at Mavern House Nursing Home

It is such a pleasure to care for Dad, we are pleased to be able to offer you peace of mind as a family that Dad is loved and well cared for.

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Review from Elizabeth B (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience

The care given to my mother is amazing, she has become her old self and taking an interest in life again, the carers and resident nurses go above and beyond to be there for everyone including me, it was the best decision we made as a family to move Mum to Mavern House.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, your kind words mean a lot to us all.

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Review from R B (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience

Mavern House without doubt is the absolute best place to care for your elderly relative .
They have been amazing. A difficult time for all the family and my mum, made so much easier than it could’ve been .
It’s transformed our lives , me and my children no longer worry all the time about ‘Nan’.

My mum is settling and is doing things she hasn’t been able to engage in for years.
All the staff are very solution focussed.
Kind, caring and compassionate.
Communication brilliant and you never feel like anything is too much trouble.
My mum has really enjoyed having baths (something she hadn’t been able to do for years)!
My mum is starting to live again.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to share your experience with others, we love caring for Mum, she is a valued member of our community.

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Review from Kirsty N (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

I cannot fault the staff at Mavern House, they’re kind and considerate and make me feel my dad is in the best place. Nothing is too much for them, they go out of their way to make the residents feel comfortable, cared for and listened to. They keep me and my brother updated with anything that happens

with Dad, which is a great comfort. Every single person I meet gives me a greeting and a smile, it makes a massive difference to me and I really appreciate it.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us all a review, it is such a pleasure to care for Dad, we are also very happy to be able to help give you peace of mind.

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Review from Rob S (Son of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

My father was taken on as a resident at Mavern House after he had been diagnosed with dementia in the summer of 2021.
He moved into Mavern House in December 2021 during a very difficult time both personally and due to covid-19.
From the very day my dad arrived he has been looked after brilliantly

by the staff.
We are always very well informed on Dad's condition and are always being asked on how they can improve his day to day by trying to keep him comfortable and fed with his favourite meals and treats.
He is always dressed and tidy as is his room on all of our visits.
As a family we could not be happier with the care that Dad receives at Mavern House and we are always warmly greeted by staff on our visits to the home.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much! Dad is such a wonderful character, it is our pleasure to care for him and to care partner with you all to ensure dad has the best care possible.

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Review from Kelly H (Granddaughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

As a family we moved my nan to Mavern at the end of January 2022.
I cannot thank the manager and the team enough for everything they have done and continue to do for my nan.
The care and well being is top of their priority and this shows greatly not only in my nan's happiness but also in her appearance.
She

has started to gain weight which is great.
The food is of a very high standard which is a huge relief as her previous setting wouldn’t have fed my 5 year old.
Nothing is too much trouble and we have never been refused a visit which again for us as a family is a huge relief.
They do everything they can to keep the residents happy and feel welcome.
The communication we received is the most we have ever had within a care setting.
The team are a credit to Mavern House.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for leaving us a review. It is such a pleasure to care for Nan and to have all of you as members of the Mavern House family.

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Review from Cherry C (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

Mavern is a lovely home. When looking for somewhere for Mum, as she needed more care than we could provide for her at home, we were really worried about finding the right place.
As soon as we visited Mavern we knew we had found the right place.
All the staff are so welcoming and caring and Mavern

feels like a proper home, not an institution.
I can't praise Mavern and the staff enough, they really go out of their way to look after the elders and make their latter years as comfortable, safe and fun as they can.
My sister and I are confident Mum is in the best place.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for choosing Mavern House to care for Mum, and thank you also for taking the time to leave us this lovely review, much appreciated.

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Review from Martin W (Relative of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

From the moment we stepped through the front door of Mavern House we knew this was not like other care homes we had experience of. We immediately felt at ease - the home has an ambience to it more like that of a family-run hotel than a nursing home. The rooms are spacious and all the facilities are

excellent. The staff are absolutely incredible - each and every one of them seems to go above and beyond in everything they do. So thoughtful, so compassionate and all just thoroughly lovely people. Meeting the team at Mavern has been a humbling experience and has taught me some valuable life lessons and also reaffirmed my faith in humanity, to be honest.

Sadly my relative passed away at Mavern after a 2 month stay - we were at her side when the time came as were 2 members of staff who helped us through what was quite a traumatic experience - my family view the team at Mavern as friends for life after the experience we have had and would recommend it 110%!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your lovely feedback, we do pride ourselves on our relationships with the people in our care and their families. I'm glad you felt supported at this extremely difficult time and we are so glad you joined our Mavern family.

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Review from Philippa M (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience

The care, compassion, humour and all-round wonderfulness of the staff at Mavern House could not be bettered. Mum was a long term resident and over the years she and her children came to regard those who looked after her as family. Each went above and beyond to not just meet her needs but to engage with

her in a thoughtful, dignified and positive way. I will always remember Mum’s final years as being a happy and comfortable time, interspersed with laughter. Sitting in her room with everyone admiring her newly permed hair, she was like a queen! Thank you everyone.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for sharing your experience with others. The years we spent loving and caring for Mum have meant you are all family members to us and we hope you will all keep in touch as friends of Mavern House.

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Review from Nigel B (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience

It was such a relief when Mum got into Mavern as her brother was in there already and had been for well over a year, so we already knew what a fabulous care home it is. The staff love and treat all the elders like family and nothing is too much bother. You only have to look on their Facebook page to

see all the fun activities, games, cooking participation and when restrictions allow, events. This is a piece of mind for us as a family to know she is loving it there and is safe from harm. Mum always jokes that it's a lovely hotel with top service. They have taken the utmost care with all Covid preventative measures and as far as I know, haven't had any elder deaths as a result.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us a review! Mum is certainly very much part of the Mavern family and loves to get involved in whatever is going on. You are right we have had no outbreaks within the home and this has meant we have had no elder cases to date, something we owe to the dedication and hard work of all teams across the home.
We look forward to seeing you all at our garden party in a few weeks time.

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Review from Carolyn V (Friend of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

We have always heard good things said about Mavern in the past, and now we have seen it for ourselves. The kindness we have been shown in moving a client we have cared for for a long while has been such a smooth experience. The staff have been very cheerful and dedicated, who go over and above to make

the clients happy, we have been kept in touch with how our friend has been getting on. Everyone we have met in Mavern has always been very welcoming, and we can’t thank you enough.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for your lovely feedback, we look forward to seeing you all very soon!

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Review from Terry H (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

We managed to move Mum to Mavern House in March 2021.

We found on our visits, that the staff were friendly and went out of their way to be helpful.
Nothing was too much trouble for them, being extremely helpful and allowing us to visit even though times were difficult with the Covid 19 restrictions.

She was contented towards the last days of her life because she was where she wanted to be and slipped away in June 2021.

The staff at this difficult time were particular understanding and could not have done more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, it was such a difficult time for you all as a family prior to Mum getting to us and we are really happy it gave you comfort knowing that Mum was in safe loving hands at such an already difficult time for you all. Mum and Dad will both be forever in our hearts.

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Mavern House Nursing Home

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