Mavern House Nursing Home

I have always found the staff extremely friendly. They look after my father with respect, love besides making sure his medical needs, as well as general needs, are always be closely monitored.

During lockdowns, Mavern went out of their way to keep my contact with Mum via Facetime or by standing in the garden. Sadly my mother died in November but I am comforted that she spent her last years in Mavern.

I am so glad that Mavern House has been able to remain covid free throughout this difficult year.

Since my mother moved to Mavern House in 2016, I have been impressed every time I visit by the warmth of welcome from all staff I met, comfortably on first-name terms immediately. My mother, now 98 but often still in her eighties (!), quickly settled into a very comfortable and well-equipped room, and carers were soon firm and long-term friends, won over by her ready sense of humour and smile. Personal care has always been so effortlessly and professionally carried out including, where possible, dental and eye care. The nurses are experienced and skilled, easy to talk with (currently by phone) and discuss mum's health. Elders' birthdays are a major feature for all residents, and the staff join in with gusto and love. "Extra-curricular" activities are so many and entertaining, and residents enjoy revisiting and demonstrating "old school" skills. The pod visits are managed with great care and efficiency, as are regular video calls set up between her and family. Superb place!

From the point of view of a son of a resident, I am always extremely grateful for the 'can do' attitude of the staff and how this filters down not just to me - facilitating visits and so on - but also to the residents. The dedication of the staff and the obvious pleasure it gives them to work with those in their care truly humbles me, and from Mum's point of view she revels in the personal tender loving care that goes above and beyond what anyone might expect!

My mother has lived in Mavern House for nearly 12 years and I’ve always been so impressed by the care she has received there. Living a long way away I haven’t been able to visit her for the past year. The staff have been so good at keeping me in touch, helping her to answer the phone, sending photos, emails etc, and they are without exception friendly and helpful. It gives me, a 70 year old grandmother, great peace of mind to know my mother, who’s nearly 99, is in such good hands through such uniquely difficult times.

As a family member of a resident at Mavern I am continually impressed by the high standard of care provided by the team and the services they offer those in their care. In these difficult times, it's such a relief to know that my grandfather is receiving care, entertainment and companionship amongst the staff and other residents. Despite the necessary restrictions in place due to the Covid-19 pandemic, the staff at Mavern have been incredibly resourceful and helpful in setting up safe, contactless meetings via video call to allow family members and residents the chance to stay in contact and to see one another without the risk of spreading the virus. I applaud every member of the team and the work they do. I believe they are a shining example of how a nursing home should provide care and I would encourage anyone considering such services to get in touch with them.

Love from us all.

During the four months that my friend has been in residence, I get the impression of excellent management and communications, friendliness and genuine care. Not having been able to visit my friend in the normal way because of Covid, my ratings will mostly be "good" but I have little doubt of extremely high quality in all respects.

As a family, we are so grateful for the kindness, compassion, and exemplary care the manager, her team, and all the staff at Mavern House have shown our lovely dad, and us as a family. It means the world to us to know that in these challenging and difficult times, they are doing everything they can to keep our loved ones safe, happy and valued. Their ethos, care and compassion have made a huge difference to all our lives. Heartfelt thanks.

As a relative who has been visiting the home for many years, I have been made to feel very much part of the Mavern family and this has enabled me to see first-hand how the home is constantly evolving and always trying to improve the way it operates. Under the current leadership team, this process has accelerated and has seen it run as efficiently as possible within the confines of what is an old, but lovely building and I always marvel at the care and genuine affection that many staff have for Mum. My opinion as a relative is often sought on ways further improvement can be achieved. The Elders at Mavern lead a good life and are stimulated as much as possible with many social events, activities and entertainment. I could not imagine Mum being anywhere else and as a family, we count our blessings that it was Mavern House that we chose. She has been so well cared for and there is no better place for her to spend her final years.

Covid-19 has been managed brilliantly with no cases to date and I am full of respect and gratitude for what has been done to keep my mother so well and happy in such challenging times. Thank you to everyone at Mavern House.

My father has been at Mavern House for just under 1 year. I have only positive things to say about this outstanding nursing home. They are an extremely well-run team who genuinely care for their service users. The quality of my father's life has improved dramatically since arriving at Mavern House. All the staff go out of their way to make my father really feel at home. He loves joining in on all the fun and varied activities. He’s made new friends and always seems really happy. My father is a very fussy eater and always comments about the lovely food (that says a lot for him to say that). In these difficult times, the staff have been supportive and have maintained a covid-free home. Their hard work and dedication to keep everyone safe and supported has been outstanding. I am happy to recommend Mavern House to anyone looking to put their loved one into a home. It really feels like a caring loving home.

I was very impressed with the treatment received by my mother while she was living at Malvern House. She was encouraged to attend/participate in organised activities. All the residents that I saw/met while visiting my mother were relaxed and happy. The meals served were prepared in their kitchen and were tasty and varied. Many thanks to all the staff.