Review from Nigel B (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience

It was such a relief when Mum got into Mavern as her brother was in there already and had been for well over a year, so we already knew what a fabulous care home it is. The staff love and treat all the elders like family and nothing is too much bother. You only have to look on their Facebook page to

see all the fun activities, games, cooking participation and when restrictions allow, events. This is a piece of mind for us as a family to know she is loving it there and is safe from harm. Mum always jokes that it's a lovely hotel with top service. They have taken the utmost care with all Covid preventative measures and as far as I know, haven't had any elder deaths as a result.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us a review! Mum is certainly very much part of the Mavern family and loves to get involved in whatever is going on. You are right we have had no outbreaks within the home and this has meant we have had no elder cases to date, something we owe to the dedication and hard work of all teams across the home.
We look forward to seeing you all at our garden party in a few weeks time.

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Review from Carolyn V (Friend of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

We have always heard good things said about Mavern in the past, and now we have seen it for ourselves. The kindness we have been shown in moving a client we have cared for for a long while has been such a smooth experience. The staff have been very cheerful and dedicated, who go over and above to make

the clients happy, we have been kept in touch with how our friend has been getting on. Everyone we have met in Mavern has always been very welcoming, and we can’t thank you enough.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for your lovely feedback, we look forward to seeing you all very soon!

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Review from Terry H (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

We managed to move Mum to Mavern House in March 2021.

We found on our visits, that the staff were friendly and went out of their way to be helpful.
Nothing was too much trouble for them, being extremely helpful and allowing us to visit even though times were difficult with the Covid 19 restrictions.

She was contented towards the last days of her life because she was where she wanted to be and slipped away in June 2021.

The staff at this difficult time were particular understanding and could not have done more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, it was such a difficult time for you all as a family prior to Mum getting to us and we are really happy it gave you comfort knowing that Mum was in safe loving hands at such an already difficult time for you all. Mum and Dad will both be forever in our hearts.

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Review from Shaun H (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Both my parents were residents at Mavern House, the care and compassion shown by all staff members was superb. I cannot begin to say how grateful we are to all concerned. Thank you so much, knowing they both received such great care is such a comfort to the rest of the family.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for leaving us a review, it was an honour to care for both of your parents and to get to know you all as a family.

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Review from Ian P (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Mavern House for 10 years since becoming partially paralyzed from a stroke. Throughout this time we have been exceptionally pleased by the care she has and is receiving, also in the way my mother has continually improved facilities and amenities. Particularly impressive

has been their diligence in preventing any carers of COVID-19 and the creation of a pod for comfortable and safe visiting.

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Review from Rosemary D (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience

My mother was a resident with end of life dementia care needs, the staff treated her with the utmost respect and dignity as if she was one of their own family members. This gave me great peace of mind!
They enabled visit’s during lockdown and even assist with communication’s via a white board which

they were willing to scrib, amazing! It seemed as if nothing was too much trouble for the staff and you can tell that they really do care.

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Review from Belinda H (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Mavern House since 2019. She was diagnosed with dementia and unfortunately, this meant she was unable to stay in her own home.
Since she has lived at Mavern she has made fantastic progress, managing to do things for herself, which we thought she would not be able to

do again. This is down to all of the wonderful care of all the staff, who have never given up on her and now she has a quality of life.
Every time I visit she is happy, content, not stressed or worried and you can see she is looked after. This gives me and my family great peace of mind and with this current situation, I have never worried about Mum because I know she is in the right place.
Thank you, to all of the wonderful staff for everything you do.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for sharing your experience with others. We too are in awe of Mum and the progress she has made in her time with us. We are so happy to have given you peace of mind. Look forward to seeing you soon.

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Review from Susan J (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the staff extremely friendly. They look after my father with respect, love besides making sure his medical needs, as well as general needs, are always be closely monitored.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave a review, we really enjoyed Helping Dad enjoy his 100th birthday this year!

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Review from Jane S (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My mother became a resident of Mavern House when my father died in 2019. From my first enquiry call, the quality, friendliness, concern and sincerity of the staff was abundantly clear. The manager quickly assessed Mum as a priority and settled her nerves about a move immediately and amazingly within

less than a week my mother moved in. My mother received so much attention from day 1 from all staff, the care assistants, nurses and cleaners. There was and is always a buzz in the home, always people around. I had no fear that my mother would ever be left unattended if I wasn't there and she needed help. My mother was a fussy eater but Mavern would make her special food if requested. Birthdays and Christmas were also made special with cakes and balloons.
During lockdowns, Mavern went out of their way to keep my contact with Mum via Facetime or by standing in the garden. Sadly my mother died in November but I am comforted that she spent her last years in Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are so happy that we were able to care for Mum and provide you with the reassurance you needed regarding your mum's care and wellbeing. Thank you so much for sharing your experience with us and others.

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Review from Jill K (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My father moved to Mavern House at the beginning of 2020 for end of life nursing care. The care and love given to him during his last few months was outstanding and made his quality of life so much better than it might have been. Sadly we lost him suddenly 4 weeks into the first lockdown in 2020 (but

not covid related). The staff made every effort to be able to let me see him, despite the restrictions.
I am so glad that Mavern House has been able to remain covid free throughout this difficult year.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us your feedback, it is really appreciated. We hope to see you in the future.

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Review from Michael C (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

Since my mother moved to Mavern House in 2016, I have been impressed every time I visit by the warmth of welcome from all staff I met, comfortably on first-name terms immediately. My mother, now 98 but often still in her eighties (!), quickly settled into a very comfortable and well-equipped room,

and carers were soon firm and long-term friends, won over by her ready sense of humour and smile. Personal care has always been so effortlessly and professionally carried out including, where possible, dental and eye care. The nurses are experienced and skilled, easy to talk with (currently by phone) and discuss mum's health. Elders' birthdays are a major feature for all residents, and the staff join in with gusto and love. "Extra-curricular" activities are so many and entertaining, and residents enjoy revisiting and demonstrating "old school" skills. The pod visits are managed with great care and efficiency, as are regular video calls set up between her and family. Superb place!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your leaving us a review, we are so pleased to be able to care for your mum and give you as a family peace of mind. We look forward to seeing you again soon!

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Review from P C (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

From the point of view of a son of a resident, I am always extremely grateful for the 'can do' attitude of the staff and how this filters down not just to me - facilitating visits and so on - but also to the residents. The dedication of the staff and the obvious pleasure it gives them to work with those

in their care truly humbles me, and from Mum's point of view she revels in the personal tender loving care that goes above and beyond what anyone might expect!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much. P C, for your wonderful feedback. It is such a pleasure caring for Mum, HRH of Mavern House. Look forward to seeing you soon.

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Review from Joy W (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

My mother has lived in Mavern House for nearly 12 years and I’ve always been so impressed by the care she has received there. Living a long way away I haven’t been able to visit her for the past year. The staff have been so good at keeping me in touch, helping her to answer the phone, sending photos,

emails etc, and they are without exception friendly and helpful. It gives me, a 70 year old grandmother, great peace of mind to know my mother, who’s nearly 99, is in such good hands through such uniquely difficult times.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you, Joy, for your feedback, we are so glad to be able to provide you with peace of mind, we so look forward to seeing you soon!

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Review from Ryan T (Grandson of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

As a family member of a resident at Mavern I am continually impressed by the high standard of care provided by the team and the services they offer those in their care. In these difficult times, it's such a relief to know that my grandfather is receiving care, entertainment and companionship amongst

the staff and other residents. Despite the necessary restrictions in place due to the Covid-19 pandemic, the staff at Mavern have been incredibly resourceful and helpful in setting up safe, contactless meetings via video call to allow family members and residents the chance to stay in contact and to see one another without the risk of spreading the virus. I applaud every member of the team and the work they do. I believe they are a shining example of how a nursing home should provide care and I would encourage anyone considering such services to get in touch with them.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave this review for us Ryan, we are so pleased that you have been able to feel connected to your grandfather during this difficult time and that you have peace of mind about his care. We look forward to seeing you on video call soon!

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Review from Jan T (Sister of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

On behalf of our family, we want to thank the entire Mavern House team/family for the loving care and attention given to my sister. From the very start, nearly 8 years ago, my sister was cared for in a compassionate and inclusive way throughout. Over these many years, we witnessed so many acts of kindness

from all of the management and team in every capacity. To say they all worked so far beyond the "call of duty" could only be described as an understatement. Sadly my sister passed away on the 4th January 2021. The outpouring of grief expressed by all of the team was, to say at least, heartbreaking. We as a family very much feel part of the Mavern family and will continue to visit covid restrictions permitting. Once again thank you, your care and love will never be forgotten
Love from us all.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much Jan for sharing your experience of Mavern House with others. We are so glad you will continue to be friends of Mavern House and hope to see you again soon.

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Review from Charles A (Friend of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

Apart from being able to visit my elderly friend (resident since October 2020) either outside, and then twice in the pod, I am in a position to say how accommodating and kind staff have been on my visits. My friend has been highly praiseworthy of her room, the staff and most of the time of the food

she has been given. It has obviously been a very difficult and stressful time for all the staff during the past year but it seems that every effort has been made to make the residents feel comfortable and secure and staff have done their best to alleviate the inevitable frustrations of periods of isolation.
During the four months that my friend has been in residence, I get the impression of excellent management and communications, friendliness and genuine care. Not having been able to visit my friend in the normal way because of Covid, my ratings will mostly be "good" but I have little doubt of extremely high quality in all respects.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you for your feedback Charles, it is such a shame we have not been able to offer you true Mavern hospitality yet due to Covid restrictions but we look forward to welcoming you into the home 'properly' in the very near future.

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Review from Sandra L (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

As a family, we are so grateful for the kindness, compassion, and exemplary care the manager, her team, and all the staff at Mavern House have shown our lovely dad, and us as a family. It means the world to us to know that in these challenging and difficult times, they are doing everything they can

to keep our loved ones safe, happy and valued. Their ethos, care and compassion have made a huge difference to all our lives. Heartfelt thanks.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you, Sandra, for your kind words, we really appreciate you taking the time and it is so useful for prospective families to gain an insight into how we care for those living at Mavern House.

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Review from Mark L (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

As a relative who has been visiting the home for many years, I have been made to feel very much part of the Mavern family and this has enabled me to see first-hand how the home is constantly evolving and always trying to improve the way it operates. Under the current leadership team, this process has

accelerated and has seen it run as efficiently as possible within the confines of what is an old, but lovely building and I always marvel at the care and genuine affection that many staff have for Mum. My opinion as a relative is often sought on ways further improvement can be achieved. The Elders at Mavern lead a good life and are stimulated as much as possible with many social events, activities and entertainment. I could not imagine Mum being anywhere else and as a family, we count our blessings that it was Mavern House that we chose. She has been so well cared for and there is no better place for her to spend her final years.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, Mark, for taking the time to leave us this lovely review, it is very much appreciated. We look forward to being able to welcome you back into the home.

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Review from Elizabeth P (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

Mavern House is a truly wonderful, caring and kind community. I cannot fault it. I am continually amazed at the level of care delivered with kind friendship, charm, humour and grace by the exceptionally dedicated staff. They seem to be a host of true angels. My frail 93-year-old mother arrived in a

very fragile and poor state in 2019, after a bad fall and 6 weeks in hospital. She has been nurtured back to good health, surrounded by love and kindness, stimulated by new activities and regular company and she has a new lease of life which she is greatly enjoying. She receives tailored individual care. She is particular about her food and the chef is amazing at catering to her particular wishes.
Covid-19 has been managed brilliantly with no cases to date and I am full of respect and gratitude for what has been done to keep my mother so well and happy in such challenging times. Thank you to everyone at Mavern House.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for leaving this lovely review for us Elizabeth. We are also amazed and pleased at Mum's progress and we look forward to seeing you, hopefully very soon!

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Review from Lynne P (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My father has been at Mavern House for just under 1 year. I have only positive things to say about this outstanding nursing home. They are an extremely well-run team who genuinely care for their service users. The quality of my father's life has improved dramatically since arriving at Mavern House.

All the staff go out of their way to make my father really feel at home. He loves joining in on all the fun and varied activities. He’s made new friends and always seems really happy. My father is a very fussy eater and always comments about the lovely food (that says a lot for him to say that). In these difficult times, the staff have been supportive and have maintained a covid-free home. Their hard work and dedication to keep everyone safe and supported has been outstanding. I am happy to recommend Mavern House to anyone looking to put their loved one into a home. It really feels like a caring loving home.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you very much for taking the time to leave us a review Lynne, it is so helpful to receive feedback and great to know you are happy with Dad's care. We miss seeing you for visits and look forward to welcoming you back in once it is safe to do so.

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