Review from Cherry C (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report

Overall Experience

Mavern is a lovely home. When looking for somewhere for Mum, as she needed more care than we could provide for her at home, we were really worried about finding the right place.
As soon as we visited Mavern we knew we had found the right place.
All the staff are so welcoming and caring and Mavern

feels like a proper home, not an institution.
I can't praise Mavern and the staff enough, they really go out of their way to look after the elders and make their latter years as comfortable, safe and fun as they can.
My sister and I are confident Mum is in the best place.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for choosing Mavern House to care for Mum, and thank you also for taking the time to leave us this lovely review, much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Martin W (Relative of Resident) published on 24 January 2022 Submitted via Website • Report

Overall Experience

From the moment we stepped through the front door of Mavern House we knew this was not like other care homes we had experience of. We immediately felt at ease - the home has an ambience to it more like that of a family-run hotel than a nursing home. The rooms are spacious and all the facilities are

excellent. The staff are absolutely incredible - each and every one of them seems to go above and beyond in everything they do. So thoughtful, so compassionate and all just thoroughly lovely people. Meeting the team at Mavern has been a humbling experience and has taught me some valuable life lessons and also reaffirmed my faith in humanity, to be honest.

Sadly my relative passed away at Mavern after a 2 month stay - we were at her side when the time came as were 2 members of staff who helped us through what was quite a traumatic experience - my family view the team at Mavern as friends for life after the experience we have had and would recommend it 110%!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your lovely feedback, we do pride ourselves on our relationships with the people in our care and their families. I'm glad you felt supported at this extremely difficult time and…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Philippa M (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report

Overall Experience

The care, compassion, humour and all-round wonderfulness of the staff at Mavern House could not be bettered. Mum was a long term resident and over the years she and her children came to regard those who looked after her as family. Each went above and beyond to not just meet her needs but to engage with

her in a thoughtful, dignified and positive way. I will always remember Mum’s final years as being a happy and comfortable time, interspersed with laughter. Sitting in her room with everyone admiring her newly permed hair, she was like a queen! Thank you everyone.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for sharing your experience with others. The years we spent loving and caring for Mum have meant you are all family members to us and we hope you will all keep in touch as friends of…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nigel B (Son of Resident) published on 19 July 2021 Submitted via Website • Report

Overall Experience

It was such a relief when Mum got into Mavern as her brother was in there already and had been for well over a year, so we already knew what a fabulous care home it is. The staff love and treat all the elders like family and nothing is too much bother. You only have to look on their Facebook page to

see all the fun activities, games, cooking participation and when restrictions allow, events. This is a piece of mind for us as a family to know she is loving it there and is safe from harm. Mum always jokes that it's a lovely hotel with top service. They have taken the utmost care with all Covid preventative measures and as far as I know, haven't had any elder deaths as a result.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us a review! Mum is certainly very much part of the Mavern family and loves to get involved in whatever is going on. You are right we have had no…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Carolyn V (Friend of Resident) published on 15 July 2021 Submitted via Website • Report

Overall Experience

We have always heard good things said about Mavern in the past, and now we have seen it for ourselves. The kindness we have been shown in moving a client we have cared for for a long while has been such a smooth experience. The staff have been very cheerful and dedicated, who go over and above to make

the clients happy, we have been kept in touch with how our friend has been getting on. Everyone we have met in Mavern has always been very welcoming, and we can’t thank you enough.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for your lovely feedback, we look forward to seeing you all very soon!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Terry H (Son of Resident) published on 15 July 2021 Submitted via Website • Report

Overall Experience

We managed to move Mum to Mavern House in March 2021.

We found on our visits, that the staff were friendly and went out of their way to be helpful.
Nothing was too much trouble for them, being extremely helpful and allowing us to visit even though times were difficult with the Covid 19 restrictions.

She was contented towards the last days of her life because she was where she wanted to be and slipped away in June 2021.

The staff at this difficult time were particular understanding and could not have done more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much, it was such a difficult time for you all as a family prior to Mum getting to us and we are really happy it gave you comfort knowing that Mum was in safe loving hands at such an…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Shaun H (Son of Resident) published on 15 July 2021 Submitted via Website • Report

Overall Experience

Both my parents were residents at Mavern House, the care and compassion shown by all staff members was superb. I cannot begin to say how grateful we are to all concerned. Thank you so much, knowing they both received such great care is such a comfort to the rest of the family.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for leaving us a review, it was an honour to care for both of your parents and to get to know you all as a family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ian P (Son of Resident) published on 13 May 2021 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Mavern House for 10 years since becoming partially paralyzed from a stroke. Throughout this time we have been exceptionally pleased by the care she has and is receiving, also in the way my mother has continually improved facilities and amenities. Particularly impressive

has been their diligence in preventing any carers of COVID-19 and the creation of a pod for comfortable and safe visiting.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Rosemary D (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report

Overall Experience

My mother was a resident with end of life dementia care needs, the staff treated her with the utmost respect and dignity as if she was one of their own family members. This gave me great peace of mind!
They enabled visit’s during lockdown and even assist with communication’s via a white board which

they were willing to scrib, amazing! It seemed as if nothing was too much trouble for the staff and you can tell that they really do care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Belinda H (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report

Overall Experience

My mother has been a resident at Mavern House since 2019. She was diagnosed with dementia and unfortunately, this meant she was unable to stay in her own home.
Since she has lived at Mavern she has made fantastic progress, managing to do things for herself, which we thought she would not be able to

do again. This is down to all of the wonderful care of all the staff, who have never given up on her and now she has a quality of life.
Every time I visit she is happy, content, not stressed or worried and you can see she is looked after. This gives me and my family great peace of mind and with this current situation, I have never worried about Mum because I know she is in the right place.
Thank you, to all of the wonderful staff for everything you do.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for sharing your experience with others. We too are in awe of Mum and the progress she has made in her time with us. We are so happy to have given you peace of mind. Look forward to…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Susan J (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report

Overall Experience

I have always found the staff extremely friendly. They look after my father with respect, love besides making sure his medical needs, as well as general needs, are always be closely monitored.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave a review, we really enjoyed Helping Dad enjoy his 100th birthday this year!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jane S (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report

Overall Experience

My mother became a resident of Mavern House when my father died in 2019. From my first enquiry call, the quality, friendliness, concern and sincerity of the staff was abundantly clear. The manager quickly assessed Mum as a priority and settled her nerves about a move immediately and amazingly within

less than a week my mother moved in. My mother received so much attention from day 1 from all staff, the care assistants, nurses and cleaners. There was and is always a buzz in the home, always people around. I had no fear that my mother would ever be left unattended if I wasn't there and she needed help. My mother was a fussy eater but Mavern would make her special food if requested. Birthdays and Christmas were also made special with cakes and balloons.
During lockdowns, Mavern went out of their way to keep my contact with Mum via Facetime or by standing in the garden. Sadly my mother died in November but I am comforted that she spent her last years in Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are so happy that we were able to care for Mum and provide you with the reassurance you needed regarding your mum's care and wellbeing. Thank you so much for sharing your experience with us and…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jill K (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report

Overall Experience

My father moved to Mavern House at the beginning of 2020 for end of life nursing care. The care and love given to him during his last few months was outstanding and made his quality of life so much better than it might have been. Sadly we lost him suddenly 4 weeks into the first lockdown in 2020 (but

not covid related). The staff made every effort to be able to let me see him, despite the restrictions.
I am so glad that Mavern House has been able to remain covid free throughout this difficult year.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave us your feedback, it is really appreciated. We hope to see you in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Michael C (Son of Resident) published on 23 February 2021 Submitted via Website • Report

Overall Experience

Since my mother moved to Mavern House in 2016, I have been impressed every time I visit by the warmth of welcome from all staff I met, comfortably on first-name terms immediately. My mother, now 98 but often still in her eighties (!), quickly settled into a very comfortable and well-equipped room,

and carers were soon firm and long-term friends, won over by her ready sense of humour and smile. Personal care has always been so effortlessly and professionally carried out including, where possible, dental and eye care. The nurses are experienced and skilled, easy to talk with (currently by phone) and discuss mum's health. Elders' birthdays are a major feature for all residents, and the staff join in with gusto and love. "Extra-curricular" activities are so many and entertaining, and residents enjoy revisiting and demonstrating "old school" skills. The pod visits are managed with great care and efficiency, as are regular video calls set up between her and family. Superb place!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for your leaving us a review, we are so pleased to be able to care for your mum and give you as a family peace of mind. We look forward to seeing you again soon!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P C (Son of Resident) published on 17 February 2021 Submitted via Website • Report

Overall Experience

From the point of view of a son of a resident, I am always extremely grateful for the 'can do' attitude of the staff and how this filters down not just to me - facilitating visits and so on - but also to the residents. The dedication of the staff and the obvious pleasure it gives them to work with those

in their care truly humbles me, and from Mum's point of view she revels in the personal tender loving care that goes above and beyond what anyone might expect!

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much. P C, for your wonderful feedback. It is such a pleasure caring for Mum, HRH of Mavern House. Look forward to seeing you soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Joy W (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report

Overall Experience

My mother has lived in Mavern House for nearly 12 years and I’ve always been so impressed by the care she has received there. Living a long way away I haven’t been able to visit her for the past year. The staff have been so good at keeping me in touch, helping her to answer the phone, sending photos,

emails etc, and they are without exception friendly and helpful. It gives me, a 70 year old grandmother, great peace of mind to know my mother, who’s nearly 99, is in such good hands through such uniquely difficult times.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you, Joy, for your feedback, we are so glad to be able to provide you with peace of mind, we so look forward to seeing you soon!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ryan T (Grandson of Resident) published on 9 February 2021 Submitted via Website • Report

Overall Experience

As a family member of a resident at Mavern I am continually impressed by the high standard of care provided by the team and the services they offer those in their care. In these difficult times, it's such a relief to know that my grandfather is receiving care, entertainment and companionship amongst

the staff and other residents. Despite the necessary restrictions in place due to the Covid-19 pandemic, the staff at Mavern have been incredibly resourceful and helpful in setting up safe, contactless meetings via video call to allow family members and residents the chance to stay in contact and to see one another without the risk of spreading the virus. I applaud every member of the team and the work they do. I believe they are a shining example of how a nursing home should provide care and I would encourage anyone considering such services to get in touch with them.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to leave this review for us Ryan, we are so pleased that you have been able to feel connected to your grandfather during this difficult time and that you have…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jan T (Sister of Resident) published on 9 February 2021 Submitted via Website • Report

Overall Experience

On behalf of our family, we want to thank the entire Mavern House team/family for the loving care and attention given to my sister. From the very start, nearly 8 years ago, my sister was cared for in a compassionate and inclusive way throughout. Over these many years, we witnessed so many acts of kindness

from all of the management and team in every capacity. To say they all worked so far beyond the "call of duty" could only be described as an understatement. Sadly my sister passed away on the 4th January 2021. The outpouring of grief expressed by all of the team was, to say at least, heartbreaking. We as a family very much feel part of the Mavern family and will continue to visit covid restrictions permitting. Once again thank you, your care and love will never be forgotten
Love from us all.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much Jan for sharing your experience of Mavern House with others. We are so glad you will continue to be friends of Mavern House and hope to see you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Charles A (Friend of Resident) published on 9 February 2021 Submitted via Website • Report

Overall Experience

Apart from being able to visit my elderly friend (resident since October 2020) either outside, and then twice in the pod, I am in a position to say how accommodating and kind staff have been on my visits. My friend has been highly praiseworthy of her room, the staff and most of the time of the food

she has been given. It has obviously been a very difficult and stressful time for all the staff during the past year but it seems that every effort has been made to make the residents feel comfortable and secure and staff have done their best to alleviate the inevitable frustrations of periods of isolation.
During the four months that my friend has been in residence, I get the impression of excellent management and communications, friendliness and genuine care. Not having been able to visit my friend in the normal way because of Covid, my ratings will mostly be "good" but I have little doubt of extremely high quality in all respects.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you for your feedback Charles, it is such a shame we have not been able to offer you true Mavern hospitality yet due to Covid restrictions but we look forward to welcoming you into the home…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sandra L (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report

Overall Experience

As a family, we are so grateful for the kindness, compassion, and exemplary care the manager, her team, and all the staff at Mavern House have shown our lovely dad, and us as a family. It means the world to us to know that in these challenging and difficult times, they are doing everything they can

to keep our loved ones safe, happy and valued. Their ethos, care and compassion have made a huge difference to all our lives. Heartfelt thanks.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you, Sandra, for your kind words, we really appreciate you taking the time and it is so useful for prospective families to gain an insight into how we care for those living at Mavern House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Mavern House Nursing Home

Care Provided by Mavern House Nursing Home

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees What's included?

Funding Types Accepted

Good to Know

Group/Owner

Person in Charge

Local Authority / Social Services

Admission Information

Care Home Design/Build

Room Information

Visiting

Parking