Herondale/Kingfisher

175 Yardley Green Road, Birmingham B9 5PU

Herondale/Kingfisher are specialist and purpose-built nursing homes that provide dementia and general nursing care, offering person-centred care with regular consultations and input from experts that contribute to a better sense of well-being and security.


Herondale has some beds for dementia nursing care and Kingfisher has a number of beds for nursing care.


The service's aim is to encourage as much independence as possible, enabling residents to practice life skills thanks to quality care and therapy carried out within a loving environment.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 79

Rooms with ensuite WC: 79

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Herondale/Kingfisher: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Herondale/Kingfisher in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.906 for Herondale/Kingfisher is calculated as follows: ( (96 Excellents x 5) + (10 Goods x 4) ) ÷ 106 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.063 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.8 Target = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Herondale/Kingfisher has a Review Score of 8 (7.969) from 9 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Herondale/Kingfisher?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Herondale/Kingfisher

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My father came to Kingfisher House after being in hospital seriously ill for approximately 6 weeks, from the moment I arrived at the home I felt comfortable and at ease. It's outward appearance was light, fresh and tidy. The home smelt fresh, decor was bright and there was a light and caring atmosphere straight away. The staff were immediately helpful and welcoming, putting me at ease straight away. Within an hour my dad being there he was attended to and I immediately noticed the difference in him. He was calm, relaxed and since then he has made an all-round improvement

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My father was put into Kingfisher Nursing Home from hospital for end of life care, as he was given 2/3 weeks to live.
We were devastated because we had had him bedridden at home for two and a half years. But he was given the best care we could have wished for, kept clean, comfortable, treated with dignity at all times.
The staff were always patient, friendly and very supportive to all of his family.
The home was brightly maintained, beautifully inside which gave you a very warm feeling.
The outside had lovely lawns, trees and flowers. A nice outlook for the residents and family.
It had a homely feeling.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   4.9 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 02 May 2017:

I am heartened to hear that we were able to support you and the family through your Father's end of life journey, the team will be humbled to know that you found them so patient, friendly and supportive, thank you for telling us about it.

Kingfisher House has a superb ambience.Most friendly management of staff, treating residents and visitors like old friends. My friend who is very elderly and has gone through many traumatic months since October 2016 has come on leaps and bounds in the two weeks she has been in Kingfisher House.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   5 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 28 Mar 2017:

Thank you for taking the time to tell us about the care and support your friend has been receiving at Kingfisher. It is great to hear that they are doing so well after having had such a traumatic time in the last few months, and that our team are so welcoming.
I hope you continue to enjoy your visits.

My neighbour resided in here for only a few weeks but I was so happy with the care he received. All staff were attentive, personable and knowledgeable. I can't thank the staff enough for treating him so well and with such dignity, making his last few weeks as easy as possible for us. All staff were friendly and acted in the best interest of the service user and should be commended. Thank you for everything. A special thank you to the staff.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   4.9 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 16 Mar 2017:

I am so glad that we were able to give your neighbour the attentive, knowledgeable, dignified care that he deserved, thank you for telling us about it.

My mother was transferred into Herondale after a pretty traumatic time at another care home.On our initial visit to Herondale, we were welcomed by very friendly staff and we immediately felt this was the best place for my mother to be looked after. During her time there she was kept clean, fed well and her general hygiene was immaculate. The staff were friendly and accommodating and the one to one supervision she received was excellent. I would definitely recommend this home to any other families who are unfortunate to have family members suffering from dementia.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   4.9 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 16 Mar 2017:

I am so sorry to hear that your Mother had such a traumatic time in another care home but delighted that we have been able to provide the care and support she needs.

My father in law has been a resident here for almost two years now and he has not been the easiest of people to care for in the early days but the amazing staff here took their time to get know and understand him and his needs and we truly believe that is the reason we are lucky enough to still have him with us today.
From the management to the care staff there is only one word to describe Herondale Care Home and that is quite simply AMAZING.
Thank you for all you do for our family.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   5 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 16 Mar 2017:

Thank you for telling us about the amazing care that your Father-in-law receives at Herondale. The team will be delighted to hear that you think so highly of them.

As a family, we had to make a decision that the best way forward was to find a care home for our dad. After much searching, we found Kingfisher and what a treasure this turned out to be. We were always made to feel welcome when visiting, in fact, we were told to make it our home. The staff are so committed to the residents and visitors and everyone is on first name basis. Dad was there for five months and passed in Kingfisher two days after his 85th birthday, the dignity and professionalism from management superseded all our expectations. Thank you very much for all the care and attention that you showed us and thanks to the other residents and visitors who we met as strangers but left as friends.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   4.5 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 31 Oct 2016:

Thank you for your kind comments about the care and support you and your Dad received at Kingfisher House. It is lovely to hear how welcome you felt and I am pleased that your Dad's short time with us was a positive experience.

I always admire the total dedication of all the staff to the care and understanding, not only to the residents, but relatives and friends.
Each individual residents needs (which are varied) are catered for and respected. 9.9/10.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   5 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 23 May 2016:

Thank you for taking the time to tell us about how much you admire the care team at Herondale/Kingfisher, it is great to hear that care for residents and their families so well, I will be sure to pass your comments onto them.

My father spent 4 months in Herondale before passing away. He was treated with the utmost respect and received loving and wonderful care during his time there. The staff were always friendly and so kind to the residents and family. You could visit when ever you wanted and it was always the same. You could tell how well looked after the residents were and the home felt very happy and full of love. My dad sadly passed away due to his dementia and myself and my brother stayed at the home for 4 days and nights during this sad time. The staff treated us so well emotionally and physically, feeding us and offering support. My dad had a very peaceful passing which was partly due to the loving surroundings he was in. I could not begin to thank the staff enough for the way they cared for my dad.

How likely would you be to recommend Herondale/Kingfisher? Extremely Likely

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Average Rating:   5 out of 5

Debbie Green, Home Manager at Herondale/Kingfisher responded to this review on 31 Mar 2016:

Thank you for the lovely comments you have made about your Dad's time at Herondale Care Home. It is wonderful to hear that we were able to assist your Dad to have such a positive end of life experience and that you and your Brother felt so cared for physically and emotionally during this time. I will be sure to pass your comments onto our team.

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Awards / Recognitions

February 2018

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Care Home Idol 2016

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