Herondale/Kingfisher

The staff always appear friendly towards both visitors and residents and the staff have the residents well being at the heart of all they do. My mother absolutely loves it here and that is the most important thing to me.

The staff are very kind and friendly to both my grandpa and my family when we visit. Thank you.

Due to Covid-19, I have not been able to access the home, however, Zoom and telephone calls to staff and my mum has built my confidence that this is a good home. Trust has been given to third parties to ensure Mum is in the best place for her. Mum tells me her room and the food and lovely, and the staff cannot do enough for her. I am pleased overall.

Staff have been very welcoming to us on arrival and good contact on the telephone if needed to speak.

The staff at Kingfisher have been fantastic with my dad. Kind, patient and sympathetic. It is a difficult time in his life, but they have worked hard to make him as comfortable as possible. Thank you.

Very efficient with Covid testing and in all ways of caring due to virus conditions. Very polite and helpful. Activities need to be renewed once Covid is over and more to be added to aid mental health in residents.

My uncle came into the home during the pandemic which made it really difficult for us as a family. All the staff have been very good both with my uncle and us, they have been very transparent with his wellbeing. We have been for lots of window visits and more recently internal ones. He seems to have improved massively since arriving here and I'm sure as more restrictions are lifted he will continue to get better and stronger. They make sure he always looks smart and I know this is important for my uncle as he prides himself and is a real gentleman/war veteran.

The management and care team are very polite friendly and extremely helpful. My family and I would be happy to recommend Kingfisher to others for their excellent service from management to care staff.

My Grandad has been at Kingfisher for a short time but it’s clear how happy he is there. His room is lovely and kept nice and clean at all times. Both the care staff and the management have been fantastic during a time that was difficult for us all, they have made sure he has felt welcome and comfortable.

An extremely welcoming home. We were initially worried about how my dad would settle in but we couldn't be happier. He is so content and settled and always has lovely comments about the staff who he says look after him so well, " they love to feed me up". Even though the situation with covid has made visiting difficult, the home has made every effort to accommodate visits and it has been great to have been kept up to date with lovely pictures on their Facebook page.

This is a lovely home. The staff are welcoming and friendly and nothing is too much trouble for them. Any problems my husband has had have been dealt with kindly and very efficiently. I have found it a pleasure to meet the staff when I visit my husband.

My stepdaughter and I visited quite a few care homes before we found Herondale/Kingfisher. We were shown around the care home by a care home worker which pleased me. I didn’t want management showing us around, no disrespect to management but felt more at ease. The care worker answered all our questions openly and we thought honestly. We made the difficult decision to let Herondale/Kingfisher look after my wife. Three years have passed and I and my family could not be more pleased that we chose this care home. In my words this care home is well managed, care workers so helpful and caring. Nurses are so informative, always there to answer my questions and put an arm around you when you need it. Herondale/Kingfisher is in my eyes a little gem.

Although my mother was a resident in the home for a short time, all the staff made her and us feel very welcome and comfortable from the first day. The care my mother received was excellent and of a very high standard. Everyone respected my mother's wishes, dignity and carried out her instructions. We meet as strangers, and we left as friends.

My mother was at the end of life and the medical staff at the hospital could do no more for her. I was told that she would be moved to Herondale/Kingfisher Nursing Home on Yardley Green Road. I was sceptical and concerned as any sibling would be. I went down to the nursing home and was greeted by a member of staff who invited me in and got a nurse to answer any questions that I may have. The nurse I spoke to made me feel completely at ease and I knew that I had no worries regarding my mother's welfare. My mom was moved into the home and was only there for less than two days before she finally passed away. I can honestly say that the staff at the nursing home are angels without wings. Even the cleaner took time out on my first visit to have a ten-minute chat with me. The nursing home is immaculate. If somebody was asking me about a decent nursing home for a family relative I would have no hesitation in recommending Herondale/Kingfisher.

From our experience visiting my father, every staff member shows true care for the resident, office staff are always helpful.

You could not wish for a better place and staff.

Friendly and polite staff. I always feel very welcome.

I like the home.

Staff are friendly, rooms are bright and big. Sometimes there are not fresh smells present which travels through the facility.

Lovely warm, caring home, great friendly staff, wonderful with the residents, highly recommended. Great entertainment for residents, all residents are kept lovely, smart and clean, home always smells nice and always very presentable, big praise for the cares and well done to the laundry for keeping residents nicely kept and the cleaners for giving residents a lovely place to live. Hard working as a team and individually, always work hard.