Herondale/Kingfisher

175 Yardley Green Road, Birmingham B9 5PU
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9.4 70 Reviews
  • Herondale/Kingfisher, Birmingham
Herondale/Kingfisher in Birmingham ensures each care home residents’ safety, comfort and high quality care is upheld.

Trained staff give people the support they need.

Residents can enjoy a variety of social activities to suit their interests and hobbies.

Healthy, delicious food is served that meets residents' dietary requirements.
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Care Provided by Herondale/Kingfisher

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1448 – £1828
  • Self-Funded Nursing Dementia Care: £1510 – £1902
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1500

Please note fees are determined upon assessment. These prices are a guide

The price(s) shown are provided by the care home. Contact Herondale/Kingfisher for full pricing details and T&Cs.

Contact Herondale/Kingfisher to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Herondale/Kingfisher to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lauren Rose (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

Herondale/Kingfisher Reviews (70)

9.4

Herondale/Kingfisher has a Review Score of 9.4 (9.401) out of 10, based on 15 reviews in the last 2 years.
Over all time Herondale/Kingfisher has 70 reviews.

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Review from C W (Friend of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient with Covid testing and in all ways of caring due to virus conditions. Very polite and helpful. Activities need to be renewed once Covid is over and more to be added to aid mental health in residents.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for your review. It has been a difficult year but I am delighted that you have found us very efficient with Covid testing and caring. We will, of course, want to resume all of our activities as soon as we can. I will share your kind words with the staff team.
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Review from P B (Niece of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle came into the home during the pandemic which made it really difficult for us as a family. All the staff have been very good both with my uncle and us, they have been very transparent with his wellbeing. We have been for lots of window visits and more recently internal ones. He seems to have
improved massively since arriving here and I'm sure as more restrictions are lifted he will continue to get better and stronger. They make sure he always looks smart and I know this is important for my uncle as he prides himself and is a real gentleman/war veteran.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for your kind words and lovely feedback and we will continue to work hard to keep the standards up. I will of course feedback to all staff involved.
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Review from V P (Stepdaughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingfisher has given my family total peace of mind when it comes to the care of our family member. The care and facilities are excellent. The facilities are clean and tidy and well maintained. Our family member is settled and happy with the service and care provided and staff are very caring and helpful.
The interaction between staff and service users is excellent.
The management and care team are very polite friendly and extremely helpful. My family and I would be happy to recommend Kingfisher to others for their excellent service from management to care staff.
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Review from K H (Granddaughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been at Kingfisher for a short time but it’s clear how happy he is there. His room is lovely and kept nice and clean at all times. Both the care staff and the management have been fantastic during a time that was difficult for us all, they have made sure he has felt welcome and comfortable.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you so much for your kind words, it is always lovely when the hard work and dedication of the staff is recognised by family members. We pride ourselves on our warm welcome and atmosphere in the home. I really appreciate the time you have taken to submit a review.
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Review from Wayne S (Son of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely welcoming home. We were initially worried about how my dad would settle in but we couldn't be happier. He is so content and settled and always has lovely comments about the staff who he says look after him so well, " they love to feed me up". Even though the situation with covid has made
visiting difficult, the home has made every effort to accommodate visits and it has been great to have been kept up to date with lovely pictures on their Facebook page.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you for your lovely comments, it is always heart-warming when relatives see and feel the warmth of the home. I am very happy that dad has settled well and it is a testament to the staff of their caring ways.
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Review from Hilary P (Wife of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a lovely home. The staff are welcoming and friendly and nothing is too much trouble for them. Any problems my husband has had have been dealt with kindly and very efficiently. I have found it a pleasure to meet the staff when I visit my husband.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you so much for taking the time to put forward your recommendation. It has been a pleasure looking after your husband, and as with all our ladies and gentlemen, we are so very privileged that families allow us to be part of their loved ones' journey. I hope everything works out for you both.
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Review from Malcolm B (Husband of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stepdaughter and I visited quite a few care homes before we found Herondale/Kingfisher. We were shown around the care home by a care home worker which pleased me. I didn’t want management showing us around, no disrespect to management but felt more at ease. The care worker answered all our questions
openly and we thought honestly. We made the difficult decision to let Herondale/Kingfisher look after my wife. Three years have passed and I and my family could not be more pleased that we chose this care home. In my words this care home is well managed, care workers so helpful and caring. Nurses are so informative, always there to answer my questions and put an arm around you when you need it. Herondale/Kingfisher is in my eyes a little gem.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you so much for taking the time to submit your kind thoughts regarding the care and support Herondale/Kingfisher provide for our ladies, gentlemen and relatives. As a family, we are always touched to receive such praise and recognition, and I will be sure to pass your sentiments onto all the staff and look forward to seeing you again soon.
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Review from G S (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was a resident in the home for a short time, all the staff made her and us feel very welcome and comfortable from the first day. The care my mother received was excellent and of a very high standard. Everyone respected my mother's wishes, dignity and carried out her instructions.
We meet as strangers, and we left as friends.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you so much for taking the time to express your sentiments regarding the care your mother received. All the staff are tremendously dedicated to the ladies and gentlemen they look after and for them to be recognised in this way is a wonderful tribute to them.
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Review from John R (Son of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at the end of life and the medical staff at the hospital could do no more for her. I was told that she would be moved to Herondale/Kingfisher Nursing Home on Yardley Green Road. I was sceptical and concerned as any sibling would be. I went down to the nursing home and was greeted by a
member of staff who invited me in and got a nurse to answer any questions that I may have. The nurse I spoke to made me feel completely at ease and I knew that I had no worries regarding my mother's welfare. My mom was moved into the home and was only there for less than two days before she finally passed away. I can honestly say that the staff at the nursing home are angels without wings. Even the cleaner took time out on my first visit to have a ten-minute chat with me. The nursing home is immaculate. If somebody was asking me about a decent nursing home for a family relative I would have no hesitation in recommending Herondale/Kingfisher.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you so much for your kind words. It is always rewarding when all staff are recognised for their dedication to their role. It is very kind of you to take the time to put forward this review given your recent loss.
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Review from D V (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our experience visiting my father, every staff member shows true care for the resident, office staff are always helpful.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you very much for your review of Herondale/Kingfisher, I am so pleased to hear you have a good experience when visiting your Father and that you find all staff caring and helpful.
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Review from J M (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You could not wish for a better place and staff.
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Review from Matthew F (Grandson of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and polite staff. I always feel very welcome.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you for taking the time to submit a review of Herondale/Kingfisher. It is good to know that you always feel welcome and the staff are polite. I will ensure I let them know.
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Review from Albert P (Husband of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this home 3 years and found carers very good. They treat me well.
The overall standard is very good.
I like the home.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you for your review of Herondale/Kingfisher. It is good to know you like the home and feel well treated. All of the staff will be pleased to hear your comments, thank you again.
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Review from Graham C (Son of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, rooms are bright and big. Sometimes there are not fresh smells present which travels through the facility.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you for your comments about the friendly staff at Herondale/Kingfisher. I note your words in relation to some odours being present in the home. I have requested the Hospitality Manager review this. Your comments are important to us; thank you again.
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Review from Kelly R (Daughter of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely warm, caring home, great friendly staff, wonderful with the residents, highly recommended. Great entertainment for residents, all residents are kept lovely, smart and clean, home always smells nice and always very presentable, big praise for the cares and well done to the laundry for keeping
residents nicely kept and the cleaners for giving residents a lovely place to live. Hard working as a team and individually, always work hard.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you very much for your review of Herondale/Kingfisher House. I will ensure all of the departments you mention are aware of your kind words.
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Review from Mary J A (Friend of Resident) published on 6 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend is always happy and content here. The staff always look after her well and she is always in good spirits when I come and visit. A very welcoming home.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you very much for your review of your friend's care at Herondale/Kingfisher. It is good to know she is in good spirits, is being looked after and that you feel welcome.
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Review from M K (Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kingfisher is a lovely home with its care values at the centre of the care provided.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you very much for your review of Kingfisher House; it is lovely to hear you describe the home's “care values” are at the centre of the care the staff provide. I will ensure I pass your comments onto the team.
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Review from Caroline G (Daughter of Resident) published on 24 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having issues at my mum's previous care home, I was worried how she would settle into somewhere new. I needn’t have had any concerns as she has settled into Herondale really well. The staff treat her with respect and dignity and she now joins in with activities. I am not able to visit as often
as I did at the previous home due to the distance, but I know mum is being cared and looked after and when I visit it's lovely to see her relaxed in her new home.
Reply from Heather Young, Home Manager at Herondale/KingfisherThank you very much for your review of your mum’s care at Herondale nursing home; it is so lovely to hear that she is settling in well, joining in with activities and is feeling relaxed in her environment.
Thank you once again for your kind words, I will ensure they are passed onto the whole team.
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Review from M S (Relative of Resident) published on 19 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm and friendly home. Does not feel like an institution. Happy carers and nurses. Very approachable. Clean and fresh. Rooms light and airy. Seems like a large family home. Good food.
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Review from Valerie P (Sister-in-law of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had an issue with a missing footplate on a wheelchair and everyone including carers, laundry staff and management did everything they could to find it. The issue is now being resolved satisfactorily with thanks to the new manager of the home.
Reply from Jo Taylor, Area Support Manager at Herondale/KingfisherThank you so much for your review of Herondale Kingfisher Nursing Home. It is so important when things don’t go to plan we do all we can to resolve this. It is nice to hear staff did all they could to locate the missing footplate; I will ensure I pass your comments on to the whole team.
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Current Review Score: 9.4 (9.401)

Overview of Review Score

The Review Score of 9.4 (9.401) out of 10 for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for Herondale/Kingfisher is calculated as follows: ( (107 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 175 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.824 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 15 Positive Reviews ÷ 15.8 = 0.949
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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