Herondale/Kingfisher

175 Yardley Green Road, Birmingham B9 5PU
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9.4 70 Reviews
  • Herondale/Kingfisher, Birmingham
Herondale/Kingfisher in Birmingham ensures each care home residents’ safety, comfort and high quality care is upheld.

Trained staff give people the support they need.

Residents can enjoy a variety of social activities to suit their interests and hobbies.

Healthy, delicious food is served that meets residents' dietary requirements.
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Care Provided by Herondale/Kingfisher

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1448 – £1828
  • Self-Funded Nursing Dementia Care: £1510 – £1902
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1500

Please note fees are determined upon assessment. These prices are a guide

The price(s) shown are provided by the care home. Contact Herondale/Kingfisher for full pricing details and T&Cs.

Contact Herondale/Kingfisher to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Herondale/Kingfisher to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lauren Rose (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

Herondale/Kingfisher Reviews (70)

9.4

Herondale/Kingfisher has a Review Score of 9.4 (9.401) out of 10, based on 15 reviews in the last 2 years.
Over all time Herondale/Kingfisher has 70 reviews.

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Review from Natasha B (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for over a year, and it is one of the best homes - we are so happy he is here. The staff on house group three are amazing and happy to help no matter what. They're like a big family. Management is amazing - any concerns they're happy to help. Overall, amazing.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your lovely, kind and encouraging comments. It is an absolute pleasure to look after your dad. He is definitely a character that all the staff love and keeps us all on our toes with his witty comments. I will ensure your kind words are passed on to the staff.
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Review from M B (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here over a year now and we can't find any faults in the home or the staff. My husband is being really looked after and it puts out minds at rest, the staff are very friendly and caring not only to my husband but to us as a family.
I wouldn't want my husband anywhere else.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your lovely kind and encouraging comments. It is an absolute pleasure to look after your husband. He is definitely a character that all the staff love and keeps us all on our toes with his witty comments. I will ensure your kind words are passed on to the staff.
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Review from Glenda S (Partner of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with his care. The nurses and carers are doing a wonderful job with and for him. I can't thank them all enough. Thank you.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for your kind words, it is always lovely to hear when families are happy with the care their loved ones are receiving. It’s a lovely boost to staff, who I know are always doing their best. I will be sure to pass this message on to the team.
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Review from Clare J (Daughter of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the love and care my beautiful father receives. I see how the staff are with him and the genuine care they have is amazing. Staff are always going above and beyond for my dad and I couldn’t ask for a better place for my dads end of life care. Your staff make it easier to walk away knowing
he’s looked after the way he is. Dad's main carers are a huge support to myself and they always keep me updated on his condition good or bad. I personally can not thank them enough because this current situation is by far the hardest I’ve ever found myself in. Keep up the good work guys.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for such a lovely review, especially after all we have been through together in the last two years. The support we have received from yourself and your family has been overwhelming. It has been a pleasure looking after your dad and we are blessed to have him in our care home.
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Review from Martin L (Brother of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say about Herondale/Kingfisher staff and carers is absolutely impeccable. They go beyond belief to show that much love and care for my brother. I have just come off the phone to the manager and I don't do crying but the care and love is unreal. I broke down with the love they all offer. The
most kindest love and regards.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your beautiful comments. We are the lucky ones having your brother stay with us and all the fun and laughter he brings to our home. He is such a character. It is always lovely to hear families are happy with the care we provide and gives all of us a boost to keep doing what we love to do. Thank you again for your kind words and I will ensure all the staff are made aware.
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Review from Deborah M (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our wonderful mother spent her last months as a resident at the Care Home. As a very close family and with the added stress and restrictions of the pandemic, this was a very worrying time for us. Mum was unable to leave her room because of her declining health but the staff made sure that she was comfortable
and well looked after. They were very understanding of her condition and very empathetic in their behaviour to her and us as her family. They listened carefully to all of our worries and understood our frustrations with the nationally imposed visiting restrictions. At the end of her life, Mum was surrounded by her family and we were impressed with the way we and mum were treated at such a personal and sad time. We would wholeheartedly recommend the home, the staff are wonderful and we are extremely grateful for the care mum had at such a vulnerable time of her life.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for this lovely feedback and for trusting us with the care of your mum in what was a very difficult time for you all. It was a pleasure to look after such a wonderful lady. It's lovely to know that family members can see and experience the care and dedication our staff have for our lovely residents. I will ensure to pass on your kind words to all the staff.
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Review from Martin L (Brother of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was moved to Herondale without any consultation from the hospital or Social Services, we were appalled that he was 12 miles away from our home. We went to visit him in Herondale and if I am being honest we wanted him back closer to home. How things change, he was so settled and my emotions
ran away with overjoy. The manager and her team have won my brother's heart and my family's. They make you so welcome and in my brother's words "it's like being on holiday". I could have cried seeing him so relaxed and loved by a new family. Bless you all, you amazing people. You need recognition.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your kind words. It is so nice to receive such positive feedback, from what for yourselves did not start out as the best experience. Your brother has been an absolute joy to look after and, if we are honest, we are the lucky ones to have had such a character join us. He has put a smile on everyone's face with his bubbly personality and witty comments.
I will ensure your lovely feedback is passed onto all the staff.
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Review from Patrick M (Son of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
MHA Herondale & Kingfisher Yardley Green Rd Birmingham - a big thank you to all the staff for looking after my mom and dad during their recent stay.
We would like to single out a lovely staff member for excelling and going the extra mile, she was the first person we met when we moved Mom and she left
a lasting impression on us.
Sadly we lost Mom to pneumonia in February and this staff member kindly attended her funeral and helped to comfort and look after Dad.
We recently moved Dad to be closer to our home in Rugby and this staff member has been to visit Dad to see how he was doing.
This staff member is an absolute credit to MHA as she presents MHA very well indeed.
We would recommend.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your lovely kind words. It was an absolute pleasure to look after both your parents, truly wonderful people. Your dad is a gentleman and was a very popular character with all the staff who were very sad to see him leave us but delighted he is doing well in his new home. I will ensure all staff are aware of your lovely comments.
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Review from Jill P (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad seems very happy. Staff are always kind and helpful. Through all of the pandemic, we have felt a little less worried because we know he is well looked after. Visits always go smoothly and staff are wonderful.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for taking the time out to write this lovely review, we are really happy that you felt a little less worried, due to the care your dad is receiving, through such a tough time. Having visiting running smoothly is something we are very proud of as we want as many relatives to spend time with their loved ones. Thank you again for your lovely comments and these will be passed onto the staff team.
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Review from Nicola C (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad's always well kept, clean-shaven etc. when we see him, we are pleased with his overall care. Every time we ring, the carers/nurses take time to give us an update on how Dad is doing which we appreciate as a family.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you, we’re pleased to hear you’re happy with the care your dad is receiving and that you are getting good, detailed updates when you ring us. Thank you for taking the time out to leave us a review as we really appreciate this. We will pass your lovely review onto the team caring for your dad.
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Review from Mandie G (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care provided is very good. However, there is no communication about how my mom is and when we call to check on her are told she is comfortable - if we are unable to visit on days when no slots are available we would like more detailed feedback than this. My mom is unable to use her mobile so we
have no other way to contact her directly.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherWe’re sorry you’re not satisfied with the communication you are receiving regarding your mother on days you are unable to visit her in person, we know this is very important to know to put you and your family’s minds at ease. We will forward this to the nurse and care team to be more informative and detailed when calling for updates on your mother and hopefully this can resolve the problem you have been experiencing.
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Review from Glenys C (Wife of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's recovery from a recent infection has been amazing considering how poorly he was. We feel as a family this is partly due to the great care he is receiving from Herondale staff.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much, our staff always strive to go above and beyond for our residents and we’re so glad your husband is making such a wonderful recovery; he is a pleasure to know and care for. Your kind words will be passed onto the staff working at Herondale with your husband.
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Review from Abi G (Granddaughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seem really kind and helpful.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you, our staff are always striving to be the best they can be and we’re pleased you find everyone helpful and kind.
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Review from Helen P (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my dad gets. Happy friendly staff, always helpful and caring. Dad always seems happy. Thank you all.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you very much, we’re delighted that you’re pleased with your dad’s care and are always greeted with helpful and friendly staff and of course that your dad is enjoying living with us. Thank you for your time to do this review.
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Review from Martin C (Brother of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my sister would prefer to be in her own home, she has no complaints about staff, room or food, in fact, she is very complimentary about all three. This gives some comfort to her family to know she is being looked after.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherWe understand that everyone’s ideal situation would be to remain in their own homes but we are pleased that your sister is happy here with us and enjoys all aspects of life at Kingfisher & Herondale. We are happy that you and your family have comfort and peace knowing that she is receiving the best possible care.
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Review from Alan R (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always appear friendly towards both visitors and residents and the staff have the residents well being at the heart of all they do. My mother absolutely loves it here and that is the most important thing to me.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you for your lovely words, our staff always have the residents' best interests at heart and we’re so glad that your mother loves living here with us. I will make sure to pass on your praise to all of the staff and thank you for taking the time to do this review.
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Review from Elizabeth S (Granddaughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and friendly to both my grandpa and my family when we visit. Thank you.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you, we’re so happy that you and your family are welcomed when visiting your grandpa. Thank you for taking the time to do this review.
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Review from Amanda R (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid-19, I have not been able to access the home, however, Zoom and telephone calls to staff and my mum has built my confidence that this is a good home. Trust has been given to third parties to ensure Mum is in the best place for her. Mum tells me her room and the food and lovely, and the staff
cannot do enough for her. I am pleased overall.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you, we are so pleased that you are confident and happy with your mum’s care and that she is settled and content. It’s brilliant that you have been in great contact with her through telephone and Skype as this is so important especially when getting into the home has been difficult due to the pandemic. Thank you again for your review.
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Review from Stephen R (Son-in-law of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As we have been not allowed into the home due to the COVID19 pandemic we have had telephone contact and the use of the small visiting room to see each other.
Staff have been very welcoming to us on arrival and good contact on the telephone if needed to speak.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you we’re very happy you always feel welcomed on your arrival and have still been able to keep in good contact with your loved one through telephone and have been able to have 1:1 time during your visits.
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Review from Thomas S (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kingfisher have been fantastic with my dad. Kind, patient and sympathetic. It is a difficult time in his life, but they have worked hard to make him as comfortable as possible. Thank you.
Reply from Lisa Donnellan, Home Manager at Herondale/KingfisherThank you so much for your kind words, it’s an absolute pleasure to care for your dad. He always makes us smile with his brilliant sense of humour! I will make sure your kind words and thanks are passed on to the staff.
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Current Review Score: 9.4 (9.401)

Overview of Review Score

The Review Score of 9.4 (9.401) out of 10 for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for Herondale/Kingfisher is calculated as follows: ( (107 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 175 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.824 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 15 Positive Reviews ÷ 15.8 = 0.949
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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