50 Ivy House Road, West Heath, Birmingham B38 8JZ
Group: First Care Services Ltd
Person in charge: Jennie Roberts (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 76
Rooms with ensuite WC: 76
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Limes: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for The Limes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Limes in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.458 for The Limes is calculated as follows: ( (11 Excellents x 5) + (13 Goods x 4) ) ÷ 24 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.382 Points relating to the number of positive Reviews for The Limes is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15.2 Target = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Limes has a Review Score of 7.8 (7.840) from 2 Reviews
Review submitted from a Website Submission by Maggie (Daughter-in-law of Resident) on Thursday 26 April 2018. Relates to April 2018.
Our relative has been here for many months now so I feel able to give a fair impression of the home over time. The care here is excellent. The general ethos of the management is to treat residents as if they were their own relative and they convey this thinking to the staff they carefully choose. We have no serious concerns about the care of our relative. If we bring anything to the attention of staff it is dealt with promptly. There is an excellent activities co-ordinator here, she works full-time (a rarity in most homes) and her enthusiasm knows no bounds. She is always open to suggestions for activities to make the residents' time there more pleasant. There is plenty going on - check out the regular newsletter in the foyer for details of past and current doings. The staff know us well now and are always friendly and welcoming. Would I recommend the home? I've asked them to keep a room free for me when the time comes!
How likely would you be to recommend The Limes? Extremely Likely
Anita Kaur, Director at The Limes responded to this review on 26 Apr 2018:
Thank you for the review, it means a lot to all our team when we receive positive feedback.
Review submitted from a Website Submission by Dan Kellegher (Grandson of Resident) on Wednesday 10 January 2018. Relates to January 2018.
Nothing but good words to say about the Limes. Staff are professional and hard working. Attention to detail is spot on and I and my family now have peace of mind that my Grandmother is being looked after correctly.
It is never an easy decision to make however as a family we feel at ease knowing that she is being looked after constantly and as a result, her health has improved in the short time being there.
They are doing an excellent job.
How likely would you be to recommend The Limes? Likely