Hawthorn Park, Handsworth Wood, Birmingham B20 1AD
Person in charge: Anthea Reid (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Assessment by qualified staff prior to admission. Ages 60+.
Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish, Romanian
Single Rooms: 40
Shared Rooms: 6
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £950 – £1300 (These prices are only a guideline, please contact Robert Harvey House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Robert Harvey House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 out of 10 for Robert Harvey House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Robert Harvey House in Google's Search Results – more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Robert Harvey House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3.096 Points relating to the number of positive Reviews for Robert Harvey House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3.00 = 3
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.4 Target = 0.096
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
5 out of 5 from 1 Reviews over all timeRobert Harvey House has a Review Score of 8.1 (8.096) out of 10 and an Average Rating of
Review submitted on 12 June 2018 from a Website Submission by Margery H (Wife of Resident). on Tuesday 12 June 2018 . Relates to April 2018.
My Husband stayed at Robert Harvey for four weeks for assessment prior to moving to a permanent care home. The care he received was of a very high standard, the home was well furnished and clean and all the staff were friendly, kind and helpful at all times. If it had been closer to home I would have been more than happy for my Husband to remain there. The food was excellent, served really hot and a carer was always on hand to feed my Husband as he was unable to feed himself. All in all, I highly recommend Robert Harvey and thank them very sincerely for all their care during our time with them. Whenever we left my Husband we felt confident he would be safe and well cared for.
How likely would you be to recommend Robert Harvey House? Extremely Likely