Robert Harvey House

Hawthorn Park, Handsworth Wood, Birmingham B20 1AD
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10 56 Reviews
  • Robert Harvey House, Birmingham
Located in a quiet cul-de-sac in Handsworth Wood, Robert Harvey House gives care and support for those who require nursing care. Especially equipped for individuals living with dementia, all 46 ensuite spacious bedrooms allow privacy in a calming and caring environment.

The team is motivated by a desire to make a positive impact. They work hard to create a safe, homely environment where every resident is treated with dignity, compassion and respect. BCOP is a charity so all profits are re-invested into the homes.

There are several communal areas including lounges, quiet spaces, a large garden and terrace, laundry and an on-site hair salon. Additionally the home has its own Sensory Street - a replica of vintage 1950s shops which residents, along with their families and friends, can use for reminiscence. Residents can make use of the spa bath, which features mood-lighting and tropical murals, to relax.

Residents can take part in a variety of activities, which are planned according to their interests and hobbies. Residents are supported to have maximum choice about their care and support.

Please watch the video to get a flavour of the home.

In addition to permanent care, the home offers day care services, short-term placements, and respite care. Please contact the team or general; manager to further discuss your needs, or visit their website for downloadable factsheets.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1000
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1497
  • RESPITE Self-Funded Residential Dementia Care: from £1497
  • RESPITE Self-Funded Nursing Care: from £1497
  • RESPITE Self-Funded Nursing Dementia Care: from £1497

fees starting from £1000, average fee £1497.00. Fees could be higher, depending upon individual needs and levels of staffing required.

These prices are only a guideline, please contact Robert Harvey House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Anthea Reid (General Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment by qualified staff prior to admission.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (46)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Family and friends are able to visit at any time.

Parking

  • Robert Harvey House has its own car park and on street parking is also available.

Robert Harvey House Reviews (56)

10

Robert Harvey House has a Review Score of 10 (9.960) out of 10, based on 15 reviews in the last 2 years.
Over all time Robert Harvey House has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Robert Harvey House
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Total of 56, showing 21-40
Review from Andy S (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found all the staff and management at Robert Harvey House caring, friendly and supportive. My mother, who didn’t fully understand why she needed to be in a nursing home, was always treated with compassion and dignity, and the care staff always made time to talk to us in detail about her needs. For
us, Robert Harvey House was an oasis of care and clarity in a desert of doubt and confusion.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this lovely review I will pass your thanks on to the team. I'm so glad your mother, and you as a family, found the home and the staff so welcoming and glad we could help you navigate through EAB possess.
We wish your mother continued happiness in her new home.

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Review from S J (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision for my mother to become a resident happened the moment I entered the care home. As I was shown around I became even more convinced this was the right place for her. My mum has settled and is now accepting Robert Harvey as her home. Only recently she asked what road does she live on. I cannot
thank the staff enough for helping her to settle and come to terms that she can no longer adequately care for herself. The varied activities she can access and the animals are a huge plus.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and it’s heartwarming for all the team to hear how your mother has settled so well. Our care comes from the heart and our aim is we are a home for all of our residents and extended families.

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Review from Chris K (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First visit to the home today and immediately felt reassured my mom will be well looked after. Myself and my hubby were so impressed with all the staff, how friendly and helpful from the moment we entered the home. And what a lovely home it is.
Thank you.
Reply from Helen Gore, CEO at Robert Harvey House

Thank you for taking the time to write such a lovely review. We are delighted that you have chosen us to care for your mom, it is a privilege that we are able to play such an important part in people's lives. Please do talk with the staff and manager so we are able to build the most accurate knowledge of your mom's life (don't worry, we'll talk to her too!) so we can do things the way she likes.

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Review from Ann W (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the final part of her life at Robert Harvey House. From the moment my mum arrived at Robert Harvey House, we realised what a special place it is. We are so grateful to all the team; everyone we came into contact with was professional, cheerful, kind and compassionate.
Cannot recommend Robert Harvey House highly enough, and we will never be able to thank you all for everything you did for Mum.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home with such a lovely review. I will pass on your thanks to the team.
Kind regards.

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Review from John D (Husband of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Robert Harvey after a three-mile radius search and a personal recommendation. A week's respite was taken as a trial run. My wife has multiple needs - incontinence, falls and vascular dementia, which was covered well, and she was content there. A second respite there evolved into a permanent
residency. The rooms and outdoor area were the best we'd seen; staff were plentiful and genuinely friendly, and even those residents who were able to express themselves welcomed us warmly. My son and I visit frequently and are greeted by staff and residents like old friends. A home from home.
Reply from Anthea Reid, Manager at Robert Harvey House

What a lovely review. Thank you so much for taking the time to write it. I will pass it on to the team at Robert Harvey House. You know we try as much as we can to make a home from home for everyone, residents and relatives alike.

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Review from Greg H (Son of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care provided to my mother (and all of us, her family) for the last three years of her life. All of the staff - management, nursing, carer, activities and domestic - have a wonderful, friendly attitude to both residents, family and friends.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write such a lovely review. I will pass your gratitude on to the team here at Robert Harvey.


Kind regards
Anthea

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Review from Paula T (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was resident at Robert Harvey House for 3 years. She was diagnosed with Alzhemiers, initially using a walking frame, she became immobile. I have given an overall score of good to all options. However, there were times when the care, the staff ad the management could be classed as excellent. Mum's
family are particularly grateful for the support we were given at the end of her life. We were welcomed and accommodated in such a way that enabled us to support her during her final days just as we would have done had she died in her own home. Given the challenges of COVID and Government directives regarding staff vaccinations and enforced intake of hospital patients etc, the staff and manager deserve medals for their fortitude in maintaining a positive, happy environment.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for this positive review and for taking the time to write it. The past few years with Covid have been challenging, without a doubt but it is really nice for the team here at Robert Harvey how appreciated they are for their hard work and dedication to looking after older people and their families.
I wish you and your family well.
Regards
Anthea

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Review from Claire J (Granddaughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan stayed at Robert Harvey House for three weeks after a hospital stay. The house itself is lovely, well kept and clean, and the staff were all so kind and caring towards her. We felt my nan was safe, and really well looked after during her short time there. Thank you all so much!
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and I hope your nan has settled in back at home. It was a pleasure looking after her.

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Review from Stephen C (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been amazing, extremely helpful and polite during my dad's stay. I know he felt secure and very well looked after, his medical needs were dealt with promptly and he was never distressed, during the COVID-19 problem I was informed what the situation was and was still able to visit.
I and my family are extremely grateful to you for the love and care you gave my dad. Thank you so much
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our service. I will pass on your thanks to the team.
Kind regards

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Review from Peter H (Partner of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was placed into Robert Harvey House nursing home on a temporary basis from 24/04/2022 to 27/06/2022 (nine weeks) during the time she spent there she was extremely well looked after and cared for. All the staff were absolutely fantastic and loving to her. I have nothing but 100% admiration
and all the praise for everyone at Robert Harvey House Nursing Home. They are a wonderful and professional team I can't thank them all enough for all the love and care they gave to my partner.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for your lovely review, I will pass your thanks and praise on to the team.

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Review from Rosaleen H (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Robert Harvey House for assessment in March 2022 after being discharged from hospital. Since then he has been looked after with care, compassion and dedication by the staff who are invariably friendly and helpful. The atmosphere is warm and welcoming and the staff are professional
and dedicated and do their best to look after the residents in situations and circumstances which can sometimes be difficult. They go to considerable effort to ensure residents are hydrated and to minimise falls and the management is visible, accessible and responsive.
I am so pleased with the way my father is being cared for and visiting Robert Harvey House
now feels like visiting extended family. I can only extend my heartfelt gratitude to all the team at Robert Harvey House.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review and leave such amazing feedback. I will pass on your compliments to the whole team and yes everyone who works, lives or visits the home is extended family and I'm so happy you feel this when visiting your father.

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Review from E C (Wife of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched at least 20 care homes but walking into Robert Harvey House 'I knew'. The last three years of my husband's life were the highest quality they could possibly be despite his advancing disease and ill health. His lovely light room kept his spirits high, the family of staff made him feel totally
happy and secure, and the animals brought visible joy to him. As for me I could sleep easily knowing he had the most excellent care.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home and the care that your husband received. I will pass on your comments to the whole team. I'm so happy that you were reassured by the care he received enabled you to relax while he was in our care.
As you know, we see everyone in the home, the relatives, friends and staff as a family and so glad you felt part of this.


Kind regards

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Review from Yvonne W (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident here for the last few months of his life, the care and support the staff and carers gave to him and the family was of a very high standard, they made my dad’s last few months as comfortable as possible.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this review. Your father was a gentleman and was surrounded with love from all of he's children. I will share the review with the team at RHH.
Wishing you and your family all the best.

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Review from Clive W (Sister of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister spent almost three years being cared for at Robert Harvey House, I was extremely satisfied at all stages of her care there I found the staff to be helpful friendly and communicative. She knew her own mind and could not have been the easiest of residents. I would happily recommend the care
and attention to detail this home gives.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. Your sister will always be remembered with a smile, as you said she knew her own mind and we loved her for it.
Kind regards from the team at RHH

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Review from Robert H (Son of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Robert Harvey House did an exceptional job of looking after dad over the last two years as his Alzheimers slowly progressed to its ultimate conclusion.
The decision to place dad into a care home was a tough one, especially against the backdrop of Covid 19 which prevented the family from
looking at the facility prior to dad's placement, straight from hospital. When we could visit, some months later, all of our worries about how he might be being cared for were quickly allayed. The staff were so warm and welcoming and we could see that he was in good hands.
As we went through various lockdowns and were unable to visit again we could always take comfort from knowing that dad was in safe hands in a lovely environment.
The staff kept us in touch with dad's condition as it worsened and we were able to be with dad during his final days and hours. The staff were so kind, helpful, and caring during these sad times.
We would not hesitate to recommend Robert Harvey House to anyone.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home and the care we gave to your father. It’s such a difficult time during covid to place so one into care when the whole country were put into the first lockdown. Thank you for trusting in our home and looking after your father, our care comes from the heart at BCOP and pleased that this was felt by you and your lovely family.

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Review from Ken A (Brother of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister was a resident at Robert Harvey House for 2.5 years following a diagnosis of dementia. Her health declined rapidly leaving us as a family both shocked and at times somewhat bewildered at the sudden changes in her. Throughout this period the staff at Robert Harvey House were not just professional
but caring and loving in the way they treated us all as a family.
We cannot find words sufficient to describe the highest standard of medical and pastoral care our sister received throughout her time at Robert Harvey House and have no hesitation to recommend the home and those who care for the residents. In short Robert Harvey House provide not just accommodation but a ‘family home’ for their residents in the fullest sense of the words.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write this review its really appreciated. BCOP adopt a family culture to the charity and our new logo shows a heart at the centre which shows the heart it at the centre of all we do.
I will pass your kind words to the team at Robert Harvey House.

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Review from Sandra T (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom moved into Robert Harvey almost 7 years previously. The decision to place her into a care home was a very difficult one for myself and 5 other siblings. However, on my first visit to the care home, I knew it was going to be Mom's new home. The staff knew Mom very very well and as her dementia
progressed we all felt they cared for her as well as any family member would. The residents are all like family. We couldn't have asked for Mom to have lived anywhere else and we will be forever grateful to all the staff at the home. We were able to be with Mom in her final stages and were made to feel very welcome. Thank you will never be enough. We would absolutely recommend Robert Harvey House to anyone looking to place their loved ones in a care facility.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your kind review. I’m honoured that you all chose Robert Harvey House as the care home for your mom. I will pass on your review to the team. We are like an extended family to all our residents and their families and you and your family will be missed in the home. We look forward to seeing you all at future events in the home.

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Review from Ray S (Son of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Robert Harvey House has looked after my mum with kindness, care and consideration. All the staff made her and us (son and daughter-in-law) so welcome from the moment she arrived. Mums physical and mental health have improved immeasurably. We wholeheartedly recommend Robert Harvey House.
Reply from Anthea Reid, Manager at Robert Harvey House

Many thanks for taking the time to review our home. I’m so pleased your mom's improved while being in our care. I will pass on your kind words to the team.

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Review from Carl F (Nephew of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love, respect and overall dedication the management and staff gave our uncle was above and beyond what we ever expected. They gave us another year and a half with him that we never expected. Words can never describe the debt we owe them all. Thank you, thank you, thank you. God bless each
and every one of you angels.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your kind words. It’s so heart-warming for all the staff to be able to see the reviews that families leave for the care and dedication they give to all of our residents. Thanks you again for taking the time to write this review.

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Review from Philip M (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service my dad receives is second to none. The rooms, staff, facilities, food and hospitality is spot on. Thank you.
Reply from Anthea Reid, Manager at Robert Harvey House

Thank you for your kind words, all of us at Robert Harvey House try to make the experience for the residents and their families the best we can. It’s so nice that you have taken the time to show your appreciation which I will pass on to the team.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Robert Harvey House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Robert Harvey House is calculated as follows: ( (169 Excellents x 5) + (7 Goods x 4) ) ÷ 176 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Robert Harvey House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Anthea

Anthea Reid

Job Title: General Manager Joined: 2008

Anthea has the Registered Managers Award qualification and has been General Manager at Robert Harvey House since 2008. She has worked in the care sector for 35 years and what she likes best about her job is being with the residents and getting to know all about them.

Mesha

Mesha Watson

Job Title: Care Manager Joined: 2023

Mesha is a registered nurse and, as Care Manager, works closely with General Manager at Robert Harvey House. She has worked at RHH since 2009 and has recently been promoted from Meds manager to care manager.

Attiya

Attiya Suleri

Job Title: Administrator/Receptionist Joined: 2021

Tia joined BCOP in 2012 and became a Senior Carer. In 2021 she took a secondment to the admin role has been a great success.

Charlotte

Charlotte Pritchard

Job Title: Activities Coordinator

Charlotte divides her time between care and activities, keeping us all active and entertained.

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