Allesley Hall has a Review Score of 9.9 (9.906) out of 10, based on 20 reviews in the last 2 years. Over all time Allesley Hall has 70 reviews.
Review from P O (Daughter of Resident) published on 19 April 2023
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Reply from Nadine Webster, Home Manager at Allesley Hall
Thank you so much for your kind words and recognition of the staff team.
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Review from Joanne R (Daughter-in-law of Resident) published on 7 September 2022
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Reply from Nadine Webster, Home Manager at Allesley Hall
Thank you for your kind words. It is reassuring to know that you feel your mum and family were treated with dignity and respect at a difficult time and that your mum is now safe and happy.
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Review from Geraldine D (Daughter of Resident) published on 12 August 2022
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Reply from Nadine Webster, Home Manager at Allesley Hall
Thank you for your kind words. It’s so heart-warming to hear such lovely comments about the staff and the home.
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Review from J L (Husband of Resident) published on 4 March 2022
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Reply from Nadine Webster, Home Manager at Allesley Hall
Thank you for you kind words, the team at Allesley Hall truly are amazing.
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Review from Paula K (Daughter of Resident) published on 4 March 2022
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Reply from Nadine Webster, Home Manager at Allesley Hall
Thank you for your kind words of appreciation, it truly means so much to the team.
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Review from Stephen M (Son of Resident) published on 22 November 2021
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Review from Lorraine D (Daughter of Resident) published on 12 July 2021
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Reply from Bernie Parrott, Home Manager at Allesley Hall
It was lovely to read your comments. We were very sorry to lose your Mum recently, as you say, she had become part of our family. I will make sure the staff see this lovely review and I am sure it will be a boost for them all in these hard times.
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Review from Eileen M (Daughter of Resident) published on 14 June 2021
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for the review that you have submitted. I am so pleased to hear that our team here at Allesley Hall have enabled you and your Mum to have such a positive experience. It’s wonderful for the team to hear what a difference they can make and I will pass on your comments to them. Best Wishes to you and your family.
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Review from Les A (Friend of Resident) published on 14 June 2021
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Reply from Bernie Parrott, Home Manager at Allesley Hall
I am glad to hear that we were able to make a difference to yourself and your friend. He will be missed by the staff after being part of our family for three years.
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Review from Karen R (Daughter of Resident) published on 14 May 2021
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for your feedback. I am so pleased that you have been happy with the care given to your Mum. The last year has been very difficult and we are all looking forward to being able to welcome visitors back into the home when it is safe.
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Review from Michael G (Son of Resident) published on 7 May 2021
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Review from R R (Daughter-in-law of Resident) published on 21 July 2020
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Review from H M (Daughter of Resident) published on 14 July 2020
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for your lovely comments. The COVID-19 pandemic has been a challenge to us all, and I am so proud of the staff here who have really gone the extra mile, as you say. I will pass on the comments to the staff who will be pleased to hear them.
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Review from J L (Daughter of Resident) published on 9 July 2020
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Review from S D (Daughter of Resident) published on 9 July 2020
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Review from Dominic M (Son of Resident) published on 3 July 2020
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Review from J B (Daughter of Resident) published on 14 May 2020
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for such lovely feedback. I am so pleased that your experience of the care and support that we give to residents and relatives was a good one. I will pass on your comments to the staff who are always pleased to hear that they have made a difference.
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Review from Paul G (Son of Resident) published on 19 March 2020
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Review from Janet S (Daughter of Resident) published on 20 December 2019
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The Review Score of 9.9 (9.906) out of 10 for Allesley Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for Allesley Hall is calculated as follows: ( (217 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 233 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Allesley Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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