Allesley Hall has a Review Score of 9.9 (9.906) out of 10, based on 20 reviews in the last 2 years. Over all time Allesley Hall has 70 reviews.
Review from Jane O (Daughter of Resident) published on 3 May 2017
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for telling us about how well you felt we supported your loved one and the family through to the end of his life. We only get one chance to deliver good end of life care and the team will be heartened to hear that they got it so right.
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Review from B B (Wife of Resident) assisted by family/friend published on 8 February 2017
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Review from Dorothy C (Resident) published on 30 August 2016
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for your wonderful review of the care and support your friend is receiving at Allesley Hall. It is reassuring to hear that you find our team to be so caring and supportive and I will be sure to let them know what you have said.
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Review from Ceri R (Daughter of Resident) published on 11 July 2016
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for taking the time to tell us about the care and support your Mum receives at Allesley Hall. It is lovely that we are able to take a weight off your mind and your wonderful comments about our kind caring and friendly team are greatly appreciated.
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Review from Judith O (Wife of Resident) published on 11 July 2016
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for your wonderful comments about the care and support our team provide for your Husband, they will be so pleased to know that you feel they are making your Husband's life better.
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Review from S W (Sister of Resident) published on 17 June 2016
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for telling us about the care and support your Brother receives at Allesley Hall. I am pleased to hear that you find our care team so caring and attentive and that you feel your Brother is so well cared for.
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Review from Eilish C (Daughter of Resident) published on 23 May 2016
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for sharing your experience of the care your Father received at Allesley Hall. It is wonderful to hear how he flourished under the teams care and that this was such a comfort for you and your Sister at what I can imagine was a difficult time.
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Review from Carmel B (Daughter of Resident) published on 4 May 2016
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The care shown by everyone was excellent. All of his care needs were catered for to the highest standard. Every concern was immediately dealt with and my dad was treated with the greatest of care and respect. He was very comfortable and I
I cannot recommend this place highly enough.
Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for your wonderful review about the care and support your Dad received at Allesley Hall. It is always difficult when a loved one has to go into a home to live and the team will be delighted to know that you always felt confident your Dad was receiving the care and support he needed when you weren’t there.
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Review from Carol W (Sister of Resident) published on 9 October 2015
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Reply from Bernie Parrott, Home Manager at Allesley Hall
Thank you for reviewing the care and support your sister receives at Allesley Hall. It is great to hear that you are comforted by the way our staff team care for your loved one. Thank you for your lovely comments, I’m sure that the staff team will be delighted to hear such positive comments.
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Review from Clare L (Daughter of Resident) published on 17 July 2015
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The Review Score of 9.9 (9.906) out of 10 for Allesley Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for Allesley Hall is calculated as follows: ( (217 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 233 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Allesley Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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