Evedale Care Home

Occupation Road, Off Burns Road, Coventry CV2 4AB

Evedale Care Home is located east of Coventry in Binley and is close to shops, amenities, public transport and the M6 motorway link. The local shopping centre is less than a mile away from the home.

This purpose built care home provides nursing and social care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Evedale is provided in single occupancy rooms, all of which are with en-suite facilities. Some rooms are large enough for sharing.

Evedale provides several lounges and separate dining rooms for residents to enjoy the company of others.

A qualified chiropodist and hair stylist visit the home regularly. Laundry for residents is undertaken by the home.

Residents benefit from a varied programme of activities.

Visitors are welcome at any time.

Group: Four Seasons Health Care

Person in charge: Yvonne Russon (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 56

Shared Rooms: 4

Rooms with ensuite WC: 56

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Evedale Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Evedale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Evedale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.029 for Evedale Care Home is calculated as follows: ( (54 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (9 Poors x 2) + (4 Very Poors x 1) ) ÷ 139 Ratings = 4.029

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.703 Points relating to the number of positive Reviews for Evedale Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.8 Target = 0.703

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Evedale Care Home has a Review Score of 8.7 (8.732) from 12 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Evedale Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Evedale Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

An amazing care home! Mum was treated with compassion and dignity from the day she arrived and throughout her stay. The staff were all friendly and caring, many of them going the extra mile. As a family, we were always welcomed warmly and nothing was too much trouble. The nursing staff were exemplary with their knowledge and conscientiousness, nothing was too much trouble. We all felt extremely grateful to be involved with Evedale.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Evedale Care Home responded to this review on 18 May 2018:

Thank you, Victoria, for your lovely comments about your recent experience at Evedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and are delighted to hear that you felt supported by our team at Evedale. Take care.

My dad is well cared for by the friendly and engaging staff team. Who have worked hard to understand his needs.

How likely would you be to recommend Evedale Care Home? Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Marketing at Evedale Care Home responded to this review on 18 May 2018:

Thank you for your feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Evedale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother was moved to Evedale 27.3.18. The care and welcome from staff and the manager was superb. Excellent and professional, the staff gave the best care my mother has ever had in 13 years of dementia and this her 6th care home. Unfortunately, mum died suddenly 13.4.18 but again the nursing staff and care staff were so kind, supportive and considerate to my mother and her family. This home is amazing. Well done and thank you.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Marketing at Evedale Care Home responded to this review on 15 May 2018:

Thank you, David, for your lovely comments about your recent experience at Evedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I found the care my mother received throughout her time at Evedale Care Home was excellent. All staff worked really hard to care for residents. After short periods of stay in other homes, Evedale Care Home was by far ther best. The care and treatment even when my mother passed away, was so kind to my sister and me. Thank you all.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Evedale Care Home responded to this review on 02 May 2018:

Thank you, Malcolm, for your comments about your recent experience at Evedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother-in-law was very ill when she spent two periods of time at Evedale Care Home following discharges from hospital. The quality of care received was of the highest order, with all the staff encountered providing to be dedicated, compassionate and professional services. Management were very approachable and made themselves available to speak to over the phone which was very important as my wife and I live 80 miles away from the home.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 07 Mar 2018:

Thank you, Michael, for your comments about your recent experience at Evedale Care Home. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Staff are extremely fr4iendly, comforting and helpful. I felt very welcomed everytime I visited the home. The home was clean, safe and the rooms were a good size to allow for family visitors. The care home staff were highly experienced in their field and I fully trusted their advice when required.
Thank you for looking after my nan I know she was very comfortable at Evedale Care Home.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 07 Mar 2018:

Thank you, Kate, for taking the time to let us know how we are doing at Evedale Care Home. We are pleased to hear that your experience was so positive and that you felt our team welcoming and supportive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

My mother was placed at Evedale Care Home for nursing care and later palliative care. The care she received along with all her family was excellent. Nothing was too much trouble and someone was always available to talk to us to stay and management all hands-on, friendly and professional. Mum only there just over three weeks so didn't see any activities.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 07 Mar 2018:

Thank you, Lynn, for your comments about your recent experience at Evedale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience, for all of our residents, and it is very rewarding to have their efforts recognised.

Mum was admitted to Evedale Care Home on 18th December 2017 and after a brief visit back to hospital, spent her last few weeks there. Mum deserved the best care possible and she received it at Evedale. Every single member of staff was dedicated, professional, compassionate and caring. I live over 100 miles away, yet my daily calls were answered with clarity and depth.

How likely would you be to recommend Evedale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 31 Jan 2018:

Thank you, Jayne, for your lovely feedback about your experience at Evedale Care Home. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that you were so pleased with the quality of our care. Your kind words about the team here really mean so much to us. Thank you once again.

I have always held many members of the staff with the highest regard for the level of care and the manner in which it is provided. Although, it seems that the home has struggled with organisation and implementation of changes to provide a stable environment for residents and staff due to historical issues with management.

How likely would you be to recommend Evedale Care Home? Don't know

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Average Rating:   3.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 24 Jan 2018:

Thank you for your feedback. We appreciate you taking the time to share your views. In the short time since the new manager has come into post, we have been working hard on improvements within our home, which will continue to be robustly implemented. We would welcome an opportunity to discuss your comments further and happy to update you of our latest goings on around the home. Please reach out to the home manager upon your next visit. Thank you once again.

This care home has had a makeover over the last six months, decorated throughout, new furniture fixtures and fittings. However, attention to detail has been left behind so some rooms are only half done even though rooms have been painted, old curtains are still on order and six months later new light shades are also required.
One big issue is agency staff all the time which is not only an issue for residents, not knowing strangers coming and going and no relationship building, but also for regular staff who have to shadow the agency people. Surely a recruitment drive would help both parties
The outside grounds of grass and flower beds need maintaining and a new TV ariel is required as you can only get a few channels that the picture does not jump on.
Activities were non-existing until a few months ago. Now residents have someone twice a week which is nice for them.
Regular staff are amazing, the food is nice, the new manager had made some changes for the better and we all hope this continues

How likely would you be to recommend Evedale Care Home? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 15 Jan 2018:

Thank you for your feedback. We appreciate you taking the time to share your views. In the short time since the new manager has come into post, we have been working hard on improvements within our home. This will continue to be robustly implemented including staff recruitment plus further developments around the home. We would welcome an opportunity to discuss your comments further and happy to update you of our latest goings on around the home. Please reach out to the home manager upon your next visit. Thank you once again.

Since February this year when there seemed to be a big upheaval in the management structure, the whole place has changed.
Very much for the worst.
Several good people were dismissed or otherwise got rid of and the place has since run on an ever-changing mass of agency staff.
This is of course completely alien to people suffering from dementia.
When questioned, the people in the office are completely blank and full of feeble excuses.
All residents' families spoken to are of the same opinion.

How likely would you be to recommend Evedale Care Home? Extremely Unlikely

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Average Rating:   2.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Evedale Care Home responded to this review on 13 Oct 2017:

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

My dad has been in Evedale since April 2016, he was sent here from the hospital, short term. Funding was paid, had an assessment in April 2017 and funding stopped as dad doesn't need it all.
But I feel staff so an amazing job, but the manager was not at all suitable to be in charge of such a big place.

How likely would you be to recommend Evedale Care Home? Likely

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Average Rating:   3 out of 5

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