Keresley Wood Care Home

Tamworth Road, Keresley, Coventry CV7 8JG

Keresley Wood Care Centre is a forty-seven capacity Coventry care home that offers a skilled elderly care service, including for some specialist needs.

Examples of care packages that a skilled team have successfuly implemented include provision for individuals with Huntingdon's, with cancer and stroke care needs, speech and visual impairments, as well as epilepsy and cerebral palsy.

Carers support the personal freedoms of residents, assisting individuals in achieving as independent a lifestyle as possible, with help available at any time of the day or night.

Group: Four Seasons Health Care

Person in charge: Shawez Khwaja (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents

Latest Care Quality Commission* Report on Keresley Wood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Keresley Wood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Keresley Wood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Keresley Wood Care Home is calculated as follows: ( (82 Excellents x 5) + (14 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.851 Points relating to the number of positive Reviews for Keresley Wood Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.4 Target = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Keresley Wood Care Home has a Review Score of 9.5 (9.496) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Keresley Wood Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Keresley Wood Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

You looked after my mother very well, better than I could've done. She seemed quite happy there, which gave me peace of mind. Thank you.

How likely would you be to recommend Keresley Wood Care Home? Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 06 Apr 2018:

Thank you, Margaret, for sharing your experience of Keresley Wood Care Home. We are really happy to hear that it was so positive and that you were pleased with the quality of our care. Your feedback means so much to us. Thank you once again.

As a family, we could not have wished for anywhere better. Mother was in her 90's and had lost her way in life, so we will be forever grateful to all the management and staff and other relatives that made her life more easier.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 06 Apr 2018:

Thank you, Peter, for sharing your experience of Keresley Wood Care Home. We really appreciate you taking the time to let us know how we are doing and it's rewarding to hear that you were so pleased with the quality of our care. Thank you once again.

Very friendly and approachable staff.
The building is very well maintained and is comfortable airy feel and mother-in-law has improved enormously since moving in.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 27 Mar 2018:

Thank you, Seamus, for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Although my beloved mum was only at the home for a very short time the care and attention we received went above and beyond our expectations. Mum loved her cosy, prettily decorated room, mum was offered her favourite foods. All the staff without exception were very caring and kind and so friendly.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 31 Jan 2018:

Thank you, Christine. for your lovely feedback about your experience at Keresley Wood Care Home. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that you were so pleased with the quality of our care. Your kind words about the team here really mean so much to us. Thank you once again.

Very friendly and attentive staff. My mum's room is comfortable airy and bright, nothing negative to say at all.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 25 Jan 2018:

Thank you, Jacqueline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Keresley Wood Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

The amount of bad publicity that care homes have been getting lately. When mum was moved from hospital to Keresley Wood Care Home, we have been pleasantly surprised the amount of care she has had here from management, nurses, cleaners and cooking staff and of course brilliant care staff. Anything we have asked has been dealt with fairly and quickly and we would recommend Keresley Wood Care Home to anybody. I also think the management staff should be there all the time in case of any problems.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 24 Jan 2018:

Thank you, Irene, for your comments about your recent experience at Keresley Wood Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very good.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 18 Jan 2018:

Thank you, Bernard, for letting us know how we are doing at Keresley Wood Care Home. We really appreciate you taking the time to give us feedback. Have a wonderful day.

Since the new manager and assistant manager have come here the place seems to have lifted. The staff have changed so much, they smile when you see them. They look more enthusiastic about their work.
My uncle wanted to move a few months ago before things changed. We would like to say a very big thank you to the management and carers for all the help and understanding which you have shown my relative.
I don't think people say thank you enough to people who do jobs like you do.

How likely would you be to recommend Keresley Wood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Keresley Wood Care Home responded to this review on 15 Jan 2018:

Thank you, Vivien, for taking the time to leave a review for us at Keresley Wood Care Home. We're happy to hear that you have seen an improvement within the home and made it such a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again and have a wonderful day.

All the rooms and bedrooms are nicely furnished and decorated. Staff are friendly and helpful. Could do with more food choices at lunch time.
Good grooming services are available if needed. Their evening times seem to end too early.

How likely would you be to recommend Keresley Wood Care Home? Likely

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Average Rating:   3.3 out of 5

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