Ashfield House

Staff made an effort to find out about Mum and us as a family. It was mum and Dad's 65th wedding anniversary while mum was there and the management team arranged an afternoon tea for us where we could sit in a private room as a family and celebrate. This meant the world to us. I would recommend Ashfield House to anyone.

My mother passed away on the 2nd of January 2025. I was overwhelmed with the genuine compassion and empathy shown by all of the staff that were present at the time. This was a true reflection of the love and affection towards my mum during the whole of her stay, the key being in the name. Ashfield House, staffed by people who really care, making it a place my mum could call home.

It's not like living in a 5-star hotel, but with the resources they seem to have available, I think they do a very decent job. The different levels of staff and management are also very approachable, allowing you to discuss any requests or issues. They also don't hold you to specific visiting hours making it feel more like you can pop in and out at your convenience and makes it feel more like it's their home.

People who looked after my mum were so caring and thoughtful, nothing was too much for them and also made all the family and friends so welcome until the day she passed away.

My wife has been in the home for nearly two years with dementia. This has been a relief for me and my family. The main reason is the staff, not only do they care for me and my family, they show a very caring attitude to my wife who is now in a helpless state and I am very happy with the way they cope with a very difficult situation.

My mother-in-law is looked after very well. I am happy with Ashfield House.

All the staff have been excellent. I was worried when Mum moved in but every effort was made to help her settle. She now seems happy and relaxed. If she is well then it takes a lot of pressure off me and my sister knowing she is safe and well looked after.

Lovely home where I feel my mother is safe and not afraid when left on her own. The staff are always friendly and loving to residents.

Ashfield House is a wonderful home-from-home. All staff are amazingly kind and caring. Families are always made very welcome whatever time of day.

So pleased getting Mum back in the lounge - it does her so good seeing others and listening to the music and doing activities (when in a good mood). We appreciate it's not always that easy.

I don't have any complaints. When I asked questions, they answered positively. All the staff have been polite and helpful. I have asked Mom about here and she responds positively. She likes the food and enjoys getting around in her chair. She likes the company but doesn't mind being on her own. I think she looks much healthier now than when she first came in. So all's well.

My mother moved into Ashfield House in January 2023, this was a very hard decision for the family. I can honestly say I have never been happier with the care my mum receives, she is always clean and tidy. Her clothes are clean and she is always smiling, there is a variety of activities within the home. The food is always fresh and the staff are polite friendly and willing t help.

Following a fall our mother was transferred to Ashfield House for respite care. The carers and staff in the home are lovely, they took good care of our mother and attended to her daily needs. We felt at ease that our mother was being looked after and cared for during her time there. Our mother too seemed comfortable there and had a good relationship with the carers. The home has good facilities, a nice open lounge, a dining area and garden for residents to sit in and is in a great location, easy to get to and visit. Thank you Ashfield House for taking care of our mother during her stay, would definitely recommend this care home.

Walking into Ashfield House it feels like a ray of sunshine has hit you. Greeted with a smile from management staff. I would like to see more done for the people that can't walk, daily exercise in a group making sure everyone joins in.

Staff are always welcoming, very happy and nothing is too much trouble. My friend is well cared for and the staff deal with personal issues with dignity. We can visit any time of day and we are always welcomed in and greeted with a smile. My friend is happy here, she would like to return home at some point but she is too unwell to do so.

Very caring loving and happy staff, always so helpful. Have made it feel like home for my grandmother and has made her feel like family.

This home has a very homely environment. Staff are caring and friendly. They have an open door policy, therefore we can come and go as we please. The home is trying to make improvements for their residents and the staff or the building where necessary so that the residents are happy and comfortable.

My brother has been a resident here for nearly 12 months. I have witnessed kindness to him and care. He has found some peace and contentment here, which I have wished for him for a long time. Thank you for all that you do for him. I have also noticed that the atmosphere has improved in recent weeks. Lovely news that hairdresser and chiropodist can now visit again.

My relative has been at Ashfield House for a few months and has settled in so well. I have nothing but praise for the home. The staff are very helpful and caring, they are easy to talk to and nothing seems too much trouble. I'm very happy with the new management, the door is always open for a chat, and I can see many improvements already. I have informed the social worker of how happy I am also, so I hope this message has been passed on. Keep up the great work.

The care home is good though one or two improvements would help. Small activities have started to take place but more needed to keep residents motivated, perhaps some gentle exercises too. DVD player would be useful instead of TV programmes all the time so residents can watch old films that they like, they also seem to enjoy a particular radio station which could be put on more frequently. Residents do not appear to do for themselves. Garden umbrellas would be good to keep residents safe from sun in summer (bright ones), maybe some more colourful plants/shrubs for them to enjoy around borders/walls (ones which do not require much maintenance). Encourage residents to use the lounge more, could they bring in some singing groups? Difficult times with covid/shortage of staff but have only found caring, accomodating and pleasant staff. Perhaps some bins to be provided in rooms for dirty washing.