Broomy Hill Nursing Home

43 Breinton Road, Hereford HR4 0JY

Broomy Hill Nursing Home, in Hereford, is staffed with a team of quality carers who are skilled in the numerous challenges of looking after adults with mental health needs such as dementia.

The aim of the home is to pursue a care vision that prioritises privacy and dignity, while safeguarding the health and well-being of all residents.

A sensory area is one of the additional ways the home looks to help people cope better with dementia, with key workers pursuing person-centred goals for each individual.

Group: Ashberry Healthcare Ltd

Person in charge: Mandy Fraser (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: EMI Assesed. Ages 65+.

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 17

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Broomy Hill Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.3 out of 10 for Broomy Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Broomy Hill Nursing Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.289 for Broomy Hill Nursing Home is calculated as follows: ( (61 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 135 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Broomy Hill Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Broomy Hill Nursing Home has a Review Score of 9.3 (9.289) out of 10 and an Average Rating of 4.3 out of 5 from 12 Reviews over all time

Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broomy Hill Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Broomy Hill Nursing Home

  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I can only complement all members of staff for their excellent standard of care and commitment to all the residents. It feels homely and this is transmitted to the residents.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 05 Dec 2018:

Thank you for your very kind comments regarding the care that your wife receives at Broomy Hill. I will pass your kind words of thanks on to the staff and look forward to seeing you soon. Regards, Mandy.

On arrival, greeted by friendly staff. Always happy to answer any questions you may have. Their attention to mum is good. Overall, the environment is friendly, although décor could do with improving to a little more stimulation for the residents. I am very happy mum is well looked after.

How likely would you be to recommend Broomy Hill Nursing Home? Likely

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Average Rating:   3.9 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 14 Nov 2018:

Dear Annette,
Thank you for your very kind comments regarding the care being provided at Broomy Hill and I will ensure that this is passed on to the staff, Regards Mandy.

The general care is good but finding detailed answers to questions difficult.

How likely would you be to recommend Broomy Hill Nursing Home? Unlikely

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Average Rating:   2.8 out of 5

My wife entered Broomy Hill Nursing Home in July 2017 with vascular dementia. She remained until her death in September 2018. This nursing home deals with patients who generally have the most severe problems, and therefore the staff have a more demanding job. They do this with patience and understanding. I have visited over 400 times and have respect for the work they do and gratitude for the care and affection shown to my wife.

How likely would you be to recommend Broomy Hill Nursing Home? Likely

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Average Rating:   3.9 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 10 Oct 2018:

Dear David, Thank you for your very kind words regarding the care that is provided at Broomy Hill Nursing Home. Kind Regards, Manager.

My mother has been in Broomy Hill for many years and has always been treated with love and respect. She is kept clean and tidy, all the staff are kind and caring.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 01 Oct 2018:

Thank you for your very kind comments regarding the care and kindness of the staff that your mother receives whilst at Broomy Hill. I will endeavour to ensure that your compliments are passed on and look forward to your next visit.

We always visit unannounced. My sister is in clean clothes with her hair brushed. The staff are very kind and efficient. My sister appears to like her food. The home as clean and there is no smell. It is well maintained.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 03 Sep 2018:

I am most grateful for your very kind comments regarding the staff at Broomy Hill Nursing Home and look forward to your next visit, Kind Regards Mandy.

My wife has been a resident at Broomy Hill for the past 4+ years. At first she was mobile and able to hold simple conversation. She is now confined to her chair or bed. The care she gets is good now, if not better.

How likely would you be to recommend Broomy Hill Nursing Home? Likely

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Average Rating:   4.1 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 05 Sep 2018:

Thank you for your very kind words, Mr Fisher. It gives us great joy to be able to provide care to your wife and look forward to your next visit. Regards, Mandy.

We visit the home once a year as we live in Dorset and Somerset. We are always welcomed and have observed the following:-
- the staff speak to the residents in a friendly and respectful manner.
- the resident we visit is clean, suitably dressed and looks comfortable.
- we have observed a meal time and the food has been well presented and obviously enjoyed.
- the home looks clean and tidy.
- the staff have been helpful and friendly and have been able to accommodate our requests re. visiting our friend.

How likely would you be to recommend Broomy Hill Nursing Home? Likely

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Average Rating:   4 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 23 Aug 2018:

Dear Beverley,

Thank you for your very kind comments regarding your visit to Broomy Hill. I will ensure that these will be passed on to the staff and look forward to your next visit. Kind Regards, Mandy.

We are very pleased with the care my Aunt receives at Broomy Hill. She has total needs and all of these are very well catered for. The staff are all extremely pleasant and efficient. The monthly newsletters are gratefully received and it is lovely to see the photos of all that is going on. We love the easy access for visiting.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mandy Fraser, Manager at Broomy Hill Nursing Home responded to this review on 22 Aug 2018:

Dear Sarah, I am most grateful to you for your kind comments regarding the care received by your Aunt at Broomy Hill. I will ensure that all staff are made aware and look forward to seeing you soon. Kind Regards, Mandy

All the staff at Broomy Hill are caring, kind and considerate.
All speak when you arrive.
Mother in law has been in the home for many years and she is treated with kindness, dignity and loving care.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been in Broomy Hill Nursing Home since September 2016 and I have nothing but praise for the staff and management. They are all so helpful on every level and keep me informed. The staff take a personal interest in all the residents. So much so that my husband, who is a good pianist, but lost the desire to play before he went to Broomy Hill, after only a few weeks and a little encouragement, he started to play again and is still playing now. Thank you, Broomy Hill.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My wife has been a resident at Broomy Hill for just over three years as her condition has deteriorated. The care given increased and she was made more comfortable to suit her needs. I am very satisfied with her care and the condition she lives in.

How likely would you be to recommend Broomy Hill Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

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